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Business Profile

Internet Services

Pinterest.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Important information

  • Customer Complaint:
    Pinterest came to BBB’s attention in April 2013. A review of complaints was done in October 2025. Complaints on file state concerns of account restriction or termination. 

    BBB encourages consumers to review the following:

    Community Guidelines
    Enforcement
    Terms of Service (Section 7. Termination)

    For additional support options, please visit Help Center.

Complaints

Customer Complaints Summary

  • 161 total complaints in the last 3 years.
  • 54 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/24/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Pinterest has removed several of my saved pins from my board for containing "nudity, graphic sexual activity, and sexual exploitation". The reason I know my pins contain no such thing is because they were taken from my 'sketching references' board, where I save figures for drawing and perspective references. This is really inconvenient, as I'm an art student and these pins have been immensely helpful in drawing people. There is no ****** in these pins--just outlines of the human figure. What's worse is that Pinterest has recently warned me that they'll suspend my account if they remove any more pins from my boards. I've provided examples of other pins on my references board. This is outrageous, please help.

  • Initial Complaint

    Date:04/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Pinterest is illegal charging me for there services, I have sent them several emails telling them to stop They keep trying to bill me I have told them I do not use Pinterest and that I want all accounts they have under my name closed since I do not use these accounts Pinterest keeps asking me to provide more and more information but has fails to block my account from advertising. These advertisements are not being authorized by me I am not sure were they got my bank account information but they are refusing to delete the bank accounts As far as I know this is a serious security issue and should have been fixed immediately it has been about a month and they still have my bank account information They need to delete all accounts under my name

  • Initial Complaint

    Date:04/09/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Through the PINTEREST App, they advertise companies that sell products to their users.On Sun Mar 10, 2024 I went into the PINTEREST app and found an advertise to buy engine model toy kits from a vendor ********; the toy model kits looked really nice, so I first ordered 4, with order number #**** for which I paid ***** usd. Then I order another 7 of this toy kits with order #**** as a gift for my father, and paid *****usd. ******** sent me 2 email confirmations with a tracking numbers (I attached copies of the emails). After a couple of weeks says the products had been delivered. I have nothing and the company website ******** never responds to my emails where I ask them for my products.On April 8th and 9th 2024 I contacted PINTEREST to let them know I was a victim of a fraud from a product they advertise on their app. PINTEREST response was: "... Please note that Pinterest is not responsible for any disputes or issues you have with merchants or products delivered on Pinterest and cannot issue refunds for purchases...".PINTEREST is 100% responsible, I bought something they are advertising and I lost a *****usd and *****usd for a total of: ******usd Please help me resolve this issue as PINTEREST is not helping and after 2 emails they keep telling me they re not responsible (Emails attatched).

  • Initial Complaint

    Date:04/02/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They are deceptive when it comes to ***********************. They dont offer the ability to delete the ad which is what I wanted to do, they said I can only pause it. It is not user friendly, the tabs and other information is not easily found! I thought I had canceled all ads but had another ad hidden and being charged for it after I sent them a request that I did not want any future ads. They refunded me the first time but then I saw that I was charged once again for a ad I did not know was still running.

  • Initial Complaint

    Date:03/13/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have requested several times for Pinterest to delete and remove my account and all images. I do not want it searchable or viewable.

  • Initial Complaint

    Date:03/12/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Despite my best efforts to comply with the Pinterest platform's guidelines and policies over the last 5 years, my Pinterest account has recently been suspended without a clear explanation of the specific activity that led to this action. As an active and dedicated user of Pinterest under the profile **********************/livelovehealthwealth/, I have built a legitimate following of ****** individuals and achieved over 2 million monthly viewers to my profile. This community has been built through consistent and policy-compliant engagement on the platform. It's important to note that I have recently taken a brief hiatus from actively pinning images due to the birth of my baby, which makes the suspension for alleged "activity" even more perplexing. Despite my repeated attempts (over 10 times) to appeal the suspension and request further information through their help center, I have not received a satisfactory response or clarification on what specific activity led to the suspension of my account. The generic response of "spam activities" seems unlikely due to this hiatus and considering my previous history on Pinterest. I do not understand what I have done. The resolution I am seeking is the reactivation of my account, and I assure full adherence to Pinterest's policies going forward. The lack of transparency and communication from Pinterest has left me with no choice but to reach out to the Better Business Bureau for assistance in mediating this matter. I believe that with your help, we can reach a fair resolution that acknowledges the time and effort I have invested in building my presence on Pinterest, as well as the platform's need to enforce its policies consistently and transparently. Thank you for considering my complaint. I am hopeful for your support in facilitating communication with Pinterest to resolve this issue and enable me to continue engaging with my followers in a positive and productive manner. Sincerely, ********* ****************************** Pinterest.com/livelovehealthwealth/

  • Initial Complaint

    Date:03/08/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Several of my pins that was once removed from violating the guidelines are then reinstated and then I was suspended for no apparent reason and my account was deactivated.I would like to have my account back.

  • Initial Complaint

    Date:02/20/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear Better Business Bureau,I am writing to seek your assistance in resolving an issue I have encountered with Pinterest. Despite my best efforts to comply with their platform's guidelines and policies over the last 5 years, my Pinterest account has recently been suspended without a clear explanation of the specific activity that led to this action.As an active and dedicated user of Pinterest under the profile **********************/livelovehealthwealth/, I have built a legitimate following of ****** individuals and achieved over 2 million monthly viewers to my profile. This community has been built through consistent and policy-compliant engagement on the platform. It's important to note that I have recently taken a brief hiatus from actively pinning images due to the birth of my baby, which makes the suspension for alleged "activity" even more perplexing.Despite my repeated attempts (over 10 times) to appeal the suspension and request further information through their help center, I have not received a satisfactory response or clarification on what specific activity led to the suspension of my account. The generic response of "spam activities" seems unlikely due to this hiatus and considering my previous history on Pinterest. I do not understand what I have done.The resolution I am seeking is the reactivation of my account, and I assure full adherence to Pinterest's policies going forward. The lack of transparency and communication from Pinterest has left me with no choice but to reach out to the Better Business Bureau for assistance in mediating this matter.I believe that with your help, we can reach a fair resolution that acknowledges the time and effort I have invested in building my presence on Pinterest, as well as the platform's need to enforce its policies consistently and transparently.Thank you for considering my complaint. I am hopeful for your support in facilitating communication with Pinterest to resolve this issue and enable me to continue engaging with my followers in a positive and productive manner.Sincerely,***************************** ****************************** Pinterest.com/livelovehealthwealth/

  • Initial Complaint

    Date:02/17/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not able to use the Pinterest app. *** contacted several time with no response other than a howd we do survey. I just want my problem to be fixed.

  • Initial Complaint

    Date:02/11/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi, I run a lifestyle site, nikkilo.com, and I use Pinterest to drive traffic to my website. My Pinterest account was recently mistakenly flagged by Pinterests spam filter. I know this because overnight, my Pinterest impressions inexplicably dropped from 139k on 1/19 to 6.4k on the 20th and have remained low ever since. My content is also invisible to other Pinterest users, which Ive verified by checking with my other Pinterest accounts. *** reached out to Pinterest support numerous times. Every time, I get an automated response telling me ebbs and flows in Pinterest impressions are normal and to follow Pinterests best practices. The email also tells me straight out that I have not been flagged by the spam filter, which is a blatant lie. Im also very careful to follow Pinterests anti-spam guidelines to make sure my content complies. The one time I reached an actual human Pinterest representative, I described my problem and they said they were transferring me to the appropriate team. Then I got the same automated response. I am a college student and I rely on my website to help pay for my expenses, so the drop in traffic from Pinterest has severely impacted my finances and ability to save for post graduation this spring. I would appreciate any help. ***************

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