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Business Profile

Internet Services

Pinterest.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Important information

  • Customer Complaint:
    Pinterest came to BBB’s attention in April 2013. A review of complaints was done in October 2025. Complaints on file state concerns of account restriction or termination. 

    BBB encourages consumers to review the following:

    Community Guidelines
    Enforcement
    Terms of Service (Section 7. Termination)

    For additional support options, please visit Help Center.

Complaints

Customer Complaints Summary

  • 161 total complaints in the last 3 years.
  • 51 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/14/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Created a business acct with Pinterest approx 7/2/23 and began listing items on the site. Within 5 days of listing items on the site my acct was suspended. I was advised I violated a spam policy, no specifics. I am very new to the site, I read the community rules as suggested but my listings did not include spam as the suspension suggested. No specific violation was noted thus I researched reasons Pinterest will susp an acct and it's still impossible to determine exactly what occurred. I reached out to support, asked for help in determining the exact issue however no one to date has explained what the problem was and how to avoid issues in the future. The only response I've gotten is "looks like your acct is susp and to request a review" which I did at least 3 times. I tried to explain what I thought I may have done per my research. I advised support to reconsider as I was very new to the site and to reinstate my acct, explain in detail what I did that triggered the susp so I could assure not to do whatever I did again. Pinterest followed up with an email saying they were backed up and would respond back but no update for at least a week 1/2. I am requesting. that Pinterest first of all, explain exactly what I may have done to trigger a susp acct and how to avoid a susp acct and to please reinstate my acct asap so I can resume my online business.

    Business Response

    Date: 07/25/2023

    Hi there,
    It looks like you submitted a support request through our ************ A specialist will review your most recent reply and respond accordingly.
    Thank you. 

    Customer Answer

    Date: 07/25/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
    If possible can you please indicate a turn time to respond.  I don't want to get lost in the shuffle.
    Sincerely,

    ***************************

  • Initial Complaint

    Date:06/27/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 28th, 2023 I had purchased what was supposed to be a 85" TV off the Pinterest website at a store called Lileana store. It took quite some time to reach me. When it finally arrived, it was a very small package. Opening the package and to my total dismay it was a small backpack. The size of this backpack was for a very small child or a doll. I can enclose pics if needed. After finally reaching someone through email at; ************************. I got a response. The response stated that if I wanted to return it, I could, but I would have to pay the shipping cost or they offered a 35-40% refund if no other action was taken, so I agreed to that. It's been since May when I received this item and been going back and forth with broken promises and still no refund. I don't understand how Pinterest would allow companies on their site to allow this type of behavior. Another issue was the shipping labels. There were one from *****, then another one placed over it when in the US. Is that normal as well? Seems that something may have or been changed at some point in the shipping process, or was it just a scam from the beginning?

    Business Response

    Date: 06/29/2023

    Hi there,
    Please submit a support ticket through our *********** here: *******************************************. A specialist will review your account and respond accordingly.
    Thank you!

  • Initial Complaint

    Date:06/14/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My daughter's pinterest account has incorrect email and cell number attached and she cannot get into her account. I have sent a message and so has she, and they have NOT responded. My daughter has a business and has her receipes saved on her account and it is imparative that we get access to it. Thank you!

    Business Response

    Date: 06/20/2023

    Hi there,
    Please submit a support ticket through our *********** here: *******************************************. A specialist will review your account and respond accordingly.
    Thank you!

  • Initial Complaint

    Date:06/09/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    There are 2 fraudulent profiles that are NOT MINE and never subscribed on that site. I need any profiles under my name by these imposters deleted and reported since the dumbass put a picture of them on the profile and a copy of a picture of me and my niece when she was young on the other profile. They are using my name fraudulently!

    Business Response

    Date: 06/20/2023

    Hi there,
    It looks like you submitted a support request through our ************ A specialist will review your most recent reply and respond accordingly.
    Thank you. 

    Customer Answer

    Date: 06/20/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************************

  • Initial Complaint

    Date:05/29/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Pinterest was my favorite social media platform so far until I got multiple emails for not following Community Guidelines. All the pins I was saving are all about recipes, books, and most of it fashion references. And it's been deleted. I always make sure that My pins have been recovered. Its sick that my pins are deleted one by one for no valid reason. And now my whole account was suspended without any warning or email. Besides I am not even sharing any of my pins with the public. All my boards are private. And the frustrating thing was that I send a message to the help center about the way my account got deactivated and all I got it multiple annoying emails that says my account will be reviewed. These messages have been repeated. I am not happy at all with Pinterest's new system. not fair at all to delete people's pins just because your pots cant recognize between pins that violate guidelines and the normal decent pins. Pinterest has the worst system ever.

    Business Response

    Date: 06/06/2023

    Hi there,
    It looks like you submitted a support request through our ************ A specialist will review your most recent reply and respond accordingly.
    Thank you!

  • Initial Complaint

    Date:05/29/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    my Pinterest account got wrongfully deleted, I have had the account for more than three years now, and have made no community violation guidelines. I have sent over 10 appeals to Pinterest to ask for my account back, but I have received no response. my pinterest username is girl2hot

    Business Response

    Date: 06/06/2023

    Hi there,
    It looks like you submitted a support request through our ************ A specialist will review your most recent reply and respond accordingly.
    Thank you!

    Customer Answer

    Date: 06/06/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    Zia Girl

  • Initial Complaint

    Date:05/26/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Let's start from the beginning. I was an artist/illustrator that uses Pinterest like many others for art references, ideas and such. I have many boards such as Vehicles(cars, bikes), Realism/Semi-realism boards, Landscape(Organized by platform such as ArtStation, *************** etc), food picture references, anatomy, and many more. If I were to total them all, there is about 20k to 30k pins saved total. One day I was suspended without any prior warning.After I've read their ******* which is @Pinterest, apparently there is something wrong with their server, and because of that, they advised everyone to send them an appeal on their help center for everyone that got their Pinterest account falsely suspended. I did exactly that. But I got no response.After a while, I found out that they have a ******* account for their help center, which is @AskPinterest, I contacted them there through their DM, but got no answer. Because of that I decided to DM them every 3-4 days just in case maybe they haven't read my DM.But instead of responding back to me, they instead outright blocked me. I haven't done anything wrong, my appeal on their site and my DM through their ******* were all very polite. And because of that here I am filing a complaint to Pinterest through BBB. I hope that you guys can help me here! Thank you very much!Also, since I am not from North America, I can't really input my actual phone number in the field above, so I am going to add it here *************** The account that was suspended is below:Username: @xianff (that was the last time I remember before I changed it to avoid people following me)

    Business Response

    Date: 06/06/2023

    Hi there,
    It looks like you submitted a support request through our ************ A specialist will review your most recent reply and respond accordingly.
    Thanks for your patience. 

    Customer Answer

    Date: 06/12/2023

     
    Complaint: 20108482

    I am rejecting this response because:

    I have contacted through the *********** and @AskPinterest on ******* multiple times, instead I got blocked there on Twiter by @AskPinterest, but through the ***********, all I got is the same repeated bot message over and over, I got no response from an actual person, if possible I would like to solve it through here, thanks.

    Sincerely,

    *********************

  • Initial Complaint

    Date:05/25/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I utilize Pinterest for many personal things, cooking, home building and decor, inspiration, etc. I strongly use it for homeschooling my preschoolers and soon to be kindergartener. I recently had to re login to my account and found out it had been deactivated. I received zero email warning or notice of the deactivation or account suspension. To my knowledge, Ive done nothing wrong. Ive never uploaded anything and violated copyright. I have submitted numerous help appeals for reinstating my account and have received zero response from Pinterest. I get an initial automated reply, see attachment, but never any further response. Account Name: abbyjo Account email: *********************

    Business Response

    Date: 06/06/2023

    Hi there,
    It looks like you submitted a support request through our ************ A specialist will review your most recent reply and respond accordingly.
    Thank you for your patience. 

    Customer Answer

    Date: 06/12/2023

     
    Complaint: 20107436

    I am rejecting this response because:

    The response from Pinterest is the same generic automated response I have received with all of my several requests for account reactivation. I have never once received an actual response beyond the initial automated response, as they all indicate I should.


    Sincerely,

    *********************

  • Initial Complaint

    Date:05/23/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My account was suspended because of an error in entering my age. I have been a Pinterest user for many years, but when asked to enter my birthday I entered the wrong year and my account was deactivated. I am well over 13. I have gone to the website, help center, and ******** asking for how to reinstate my account and have not received any response. I have not been able to speak with a real person or received even a confirmation email to say that my request was received. I used this site for my work and have not been able to access pins that I need.

    Business Response

    Date: 05/24/2023

    Hi there,
    It looks like a specialist has already reviewed your account and responded to your support ticket. Please check your email to view their response.
    Thank you!

    Customer Answer

    Date: 05/24/2023

     
    Complaint: 20097602

    I am rejecting this response because: Asking people to send personal documents like their license information or birth certificates through email is exceptionally bad policy. This is not a safe way to confirm a person's age. Pinterest has given me no assurance of how they plan to keep my license or birth certifcate confidential. This  is not fair. I'm disappointed this is the only way to resolved a locked account where a birthday was accidentally put in wrong. 


    Sincerely,

    ***********************************

  • Initial Complaint

    Date:05/22/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    my pinterest account got wrongfully suspended, i have sent over 10 appeals asking for a review and summary on why my account has gotten suspended. i have gotten no response over the past two weeks, i have emailed them before about my account being limited and boards being deleted to the public eye and a month later, they sent me a review back with my account being suspended. i have never gotten a complaint about my account from other accounts, pinterest, or the team itself.

    Business Response

    Date: 05/23/2023

    Hi there,
    It looks like a specialist has already reviewed your account and responded to your last support ticket. Please check your email to view their response. 

    Thank you. 


    Customer Answer

    Date: 05/24/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    Zia Girl

Pinterest.com is NOT a BBB Accredited Business.

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