Business Profile

Internet Services

Yelp Inc.

Headquarters

This business is NOT BBB Accredited.

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Important information

Customer Complaint:

Yelp Inc. came to BBB’s attention in July 2007. A review of complaints done in June 2024.

Complaints on file state concerns of billing issues related to marketing campaign.

BBB encourages users of the platform to review the following:
- Terms of Service
- Billing & Payments
- How are promotional credits, boosts, and bonuses applied?

For additional support options, please visit Support Center.

Complaints

This profile includes complaints for Yelp Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,865 total complaints in the last 3 years.
552 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/01/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Yelp is the ONLY business I know that if you cancel a subscription plan with them before the end of the month, you are obligated to stay another month because canceling that one month. I don't know about you guys but that seems a bit shady to me
Business Response
Date: 11/10/2022
Hi ******,

Thank you for writing. We are glad to have this opportunity to address your concerns regarding your advertising program for ***********.

Please note that per the Terms you agreed to, we require 30 days written notice to Yelp's account management team if you wish to terminate your advertising program. As of 11/5, it appears that your advertising campaign has been canceled. Please note that your advertising program is billed in arrears, which in your case means that we typically bill for advertising services that were delivered from the previous billing cycle.

Thanks for understanding.

Regards,
Daisy
Yelp, Inc.
Initial Complaint
Date:11/01/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Initially signed up for a trial credit and was charged a little over $100 because it was not set up correctly (I thought there was a $300 limit which was the amount of the credit) so I called and the rep explained how to change to a specific amount and offered another $300 credit with a $300 limit. I was not informed that this was an "additional" credit beyond money I would have to spend. Had I known this I would have simply canceled the service as within the time period of over 2 months I received exactly 0 leads for services that I offer.I reached out to Yelp and was told that I needed to fill out a request for a refund and was told by the person who reviewed it that there was no error and thus I would not be receiving a refund. However in my opinion being mislead about the credit, be it intentionally or accidentally is absolutely an error.I have attached the email corrospondence between Yelp and myself.Summarized, I signed up for Yelp with a $300 credit, it wasn't set up properly and I was charged over $100. I called to have this resolved and was offered another $300 credit. I was not told this credit was for additional advertising and that I would still be being charged during this time. I had received no usable leads during the initial period and I explained this to the rep I spoke with, and that i wasn't comfortable continuing to pay for their services without knowing my business would see some benefit.Yelp is now refusing to give me a refund because they evidently don't see an issue with their customers being mislead into paying for services that don't benefit them. It feels like this was a way to get an extra month out of me by misleading me about the credit.
Business Response
Date: 11/04/2022
Hi *******,

Thank you for writing. We are glad to have this opportunity to address your concerns regarding your advertising program for Good Foundations Home Inspections.

Our records indicate you redeemed a $300 promotional ad credit on 7/18. To redeem the $300 credit towards Yelp ads, you were required to sign up for our Cost Per Click (CPC) advertising campaign and put payment information on file. Our records indicate you signed up for an advertising program with a $300 monthly Cost Per Click budget (or a $10 per day average) for total charges of up to $300 per month. This monthly maximum was stated in the "Welcome to Yelp Advertising: Your Ads Are Now Live!" email we sent you after you signed up for this program.

Your advertising program was a self-serve program, which means that ads can be turned off by the business at any time through the Yelp for Business Owners Account. If you only wanted to use your promotion, you would have needed to log in and end the programs once that credit was used. During your ad setup there were Q&As on the page explaining that you could stop your ads any time through the Yelp for Business Owners site. Advertisers also have the option to opt in to receiving billing confirmation emails in the Account Settings section of their account. Your advertising program was billed in arrears, which means that we typically bill on the first of the month for advertising services that were delivered in the previous month. Please note that your promotion was applied during these billing cycles.

On 9/14, you were also given a Yelp Boost promo of up to an additional $600 in free Yelp ad clicks. Please note that this promo was for an additional ad budget, and not a discount on the services you signed up for.

You ended your advertising program on 10/14. As advertising services have been delivered in accordance with the Terms (https://biz.yelp.com/tos/master_advertising_terms_en_us_20220201) you agreed to, we will not be able to offer you a refund. Thanks for understanding.

Regards,
Daisy
Yelp, Inc.
Initial Complaint
Date:11/01/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company is allowing a person who is not, and never has been, a client of my CPA practice to post a negative review on their website about me being rude and an **** to them. I have asked the company to remove the review as it is from a person whom I do not even know. I suspect the review is from a troll acting on behalf of a competitor business. As such it is defamatory, and nothing more than unsubstantiated slander.
Business Response
Date: 11/07/2022
Hi *******,

Thank you for writing. We are glad to have this opportunity to address your concerns regarding the business page for ************************************* CPA, Tax Help Pro.

You've asked us to take another look at **************'s review. We have taken another look at this review and want to clarify our policies as they pertain to cases like this.

We allow reviewers to tell their stories in their own words, which may include strong language, profanity, and other words or phrases we wouldn't personally choose. The exceptions to this rule are cases involving the most extreme derogatory language; for example, reviewers are prohibited from using racial slurs. As a result, we will rarely remove a review due to word choice alone. As long as a review appears to reflect the reviewer's personal experiences and opinions, we'll generally allow them to stand behind their review.

Our Terms of Service prohibit anyone with a conflict of interest with a business from posting reviews about that business. While investigating potential conflicts of interest, we rely on information in our systems and information in the content that the reviewer has posted. Based on the information available to us, we are unable to confirm that a conflict of interest exists in this case, and we will not be able to assist further. Please note that our moderators aren't in a position to take sides when factual accounts differ, and we'll allow the reviewer to stand behind their review.

With that in mind, we've taken another look and we stand by our original decision to leave the review up, as we did not find it to be in violation of our guidelines.

You may want to consider reaching out to the reviewer or publicly commenting on the review, which you can do with your free business account. While it is ultimately up to the reviewer to decide if they wish to engage further, responding to your reviews can show both the reviewer and visitors to your Yelp page that you care about your business. You can learn more about directly messaging your reviewers or publicly commenting on your reviews at https://www.yelp-support.com/Responding_to_Reviews.

For additional guidance on using your business account, visit https://www.yelp-support.com/Free_Tools_for_Your_Business.

Regards,
*****
Yelp Inc.
Initial Complaint
Date:10/31/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For an unknown reason, Saturday 10/29/2022, while I was using Yelp to check the rating for a restaurant that we were palming to go on Sunday 10/30/2022, the page crashed, and it stated that I need permission to access that site (as the attached screen shot). I tired since and it seems that my home IP is banned from accessing any yelp site for an unknown reason. To be clear, I had to restart my home modem/touter, I have Spectrum as my ISP. I called their so-called customer service at *********** on Sunday and the person who answered the line stated since it is Sunday then I need to call on Monday and report this technical issue. I did that on Monday at 9:00 AM, yet the lady stated that she cannot help me an di need to research Yelp support which I did and reported this unusual issue via e-mail to [email protected] . Still waiting for a response. I called their HQ at **************, left a message about the local office and my issue no response until now. I e-mailed [email protected], still no answer. The only thing I need yelp for is sometimes when I do reservation they use Yelp, or when I need to be in a queue, they use Yelp. I am able to access all their links through any other network except ***********, and I am able to log in, using any other network again expect ***********. I need my home IP to go through their firewall as it was unfairly blocked for an unknown reason, and a guarantee that this will not happen to me again. Also, are only business owner customer that you have dedicated line for them, and the regular customers are 2nd degree citizens that they cannot have no customer service lone or and e-mail for help. Can we have an explanation for this unusual action.
Business Response
Date: 11/07/2022
Hi ******,

Thank you for writing. We are glad to have this opportunity to address your concerns.

Since writing in, it appears you've been in touch with our Support team and that you are now able to access the site.

Thanks for using Yelp!

Regards,
*****
Yelp Inc.
Customer Answer
Date: 11/07/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:10/31/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A Yelp salesman called my business trying to get me to advertise on yelp. He tried to force me into putting my credit card information in and setting up payments. I told him that I didn't know anything about Yelp and would need take to look it over to see if I am even interested. He has called 14 times in the past 6 days. He is high pressure and won't take no for an answer. He is tying up our phone line and answering machine. He says his name is ***** and the number he calls from is ************. I will now never advertise with this company ever and if this isn't resolved, I will seek harassment charges.
Business Response
Date: 11/04/2022
Hi Brion,

We have placed your business on our internal Do Not Call list, and going forward you should receive no further sales communication unless you explicitly request otherwise.

If you would like to update your email notification preferences, you can do so by following the instructions given here: https://www.yelp-support.com/article/How-do-I-change-the-emails-and-notifications-I-receive-for-my-business?l=en_US

Regards,
Daisy
Yelp, Inc
Customer Answer
Date: 11/05/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
If your salesperson continues to harass me and my company, I will seek legal action. He called again yesterday on 11-4-22

Sincerely,

***********************
Initial Complaint
Date:10/31/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
These people continue to call my business ************************ ****************************** even though I have been very clear. We want nothing to do with them or their business practices. ***** recently called my office and took up 30 minutes of my office staffs time trying to push us into a free trial. When my office person said she can not make that decision he then pushed for her to put the free trial on her personal debit card! What company asks for a personal debit card from an employee for company business? These practices are the reason we have asked this company to cease and desist any communication with us.
Business Response
Date: 11/04/2022
Hi *****,

We have placed your business on our internal Do Not Call list, and going forward you should receive no further sales communication unless you explicitly request otherwise. If for any reason you continue to hear from them, please let us know at http://www.yelp.com/support/contact/questions

If you would like to update your email notification preferences, you can do so by following the instructions given here: https://www.yelp-support.com/article/How-do-I-change-the-emails-and-notifications-I-receive-for-my-business?l=en_US

Regards,
Daisy
Yelp, Inc
Initial Complaint
Date:10/31/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On October 7, 2022, I opened an account with Yelp to try to increase my business. After a few days, I found that I was not getting what I was promised by Yelp and cancelled their services on October 17, 2022.I was billed for $178.61 so far and received an email today on October 31, 2022 that they denied my refund.I have attached emails from Yelp and they have no right to steal any of my money for a service that provided me nothing.
Business Response
Date: 11/04/2022
Hi *******,

Thank you for writing. We are glad to have this opportunity to address your concerns regarding your advertising program for Customized Computer Systems.

Our records indicate you signed up for an advertising program on 10/7 with a $300 monthly Cost Per Click (CPC) budget (or a $10 per day average). You also included a $120 monthly Page Upgrade package (or a $4 per day average) for total charges of up to $420 per month. This monthly maximum was stated in the "Welcome to Yelp Advertising: Your Ads Are Now Live!" email we sent when you signed up for this program. Your advertising program was also billed in arrears, which means that we typically bill on the first of the month for advertising services that were delivered in the previous month.

Your advertising program also included a Yelp Boost promo of up to an additional $600 in free Yelp ad clicks be applied over 3 months. Please note that this promo was for an additional ad budget of up to $100, $200, and $300 each respective month, and not a discount on the services you signed up for.

On 10/11, you also added our Nearby Jobs feature, which is a variable cost.

You ended your advertising campaign on 10/21. As advertising services have been delivered in accordance with the Terms (https://biz.yelp.com/tos/master_advertising_terms_en_us_20220927) you agreed to, we will not be able to offer you a refund. Thanks for understanding.

Regards,
Daisy
Yelp, Inc.
Customer Answer
Date: 11/05/2022

Complaint: 18336749

I am rejecting this response because: Everything Yelp wrote in response was a lie. I will be opening a claim with the ************************************ as well as keeping this case open. Now, I understand why Yelp has such a low rating and isn't a member of the Better Business Bureau. Yelp will NEVER STEAL from me!

Sincerely,

***************************************
Business Response
Date: 11/11/2022
Hi *******,

Thank you for your response. Were sorry to hear about your continued frustration.

We are sorry to hear that you were not satisfied with your advertising campaign. To be clear, while the goal of advertising on Yelp is to drive more traffic to the business page, which may ultimately result in more customers, it is important to keep in mind that results are not guaranteed.

Our decision not to refund will stand. You may reach out to our Customer Success Team at ************ with any further questions.

Regards,
Daisy
Yelp, Inc.
Customer Answer
Date: 11/14/2022

Complaint: 18336749

I am rejecting this response because: I never ordered any of the services provided. I never read or was explained any of your services and most importantly I never signed any documentation or agreement(s) to any service Yelp.com. Yelp.com is on a phishing expedition and they are only trying to steal money from me.
I have provided emails from Yelp.com and emails from myself to Yelp.com
Looking at the various emails sent to me, it is hard to understand what Yelp.com was trying to bill me for as they are grifters and premeditated thieves.
Please note that there are more emails from Yelp.com. However, I was only able to upload four.
This company needs to be shutdown permanently. I addition, how many other claims about Yelp.com are for the same reason I am fighting them about?

Sincerely,

***************************************
Business Response
Date: 11/17/2022
Hi *******,

Thank you for your response. Were sorry to hear about your continued frustration.

Included in your screenshot, is an email from Yelp with an overview of services and cost. This email was sent when you signed up for you advertising program.

The advertising agreement was sent to your email address via a program that collects electronic signatures for purposes such as remote contract signing. The agreement was then e-signed, meaning you typed your name indicating your acceptance of the terms of the agreement. With regards to the appearance of the signature, the program creates a stylized signature for the person who e-signs the agreement, which may be why you dont recognize the signature's appearance.

Furthermore, your advertising program was a self-serve program, which means that ads can be customized or changed at any time or turned off by the business through the Yelp for Business Owners Account. Signing up for advertising required you to click through each on-screen prompt as they appeared.

Our decision not to refund will stand. We will not be able to assist you further in this regard.

Regards,
Daisy
Yelp, Inc.
Customer Answer
Date: 11/17/2022

Complaint: 18336749

I am rejecting this response because: This is wasting my time. I will NEVER agree to pay thieves ****** money. They can fight it out with my current or ex-credit card company. I have washed my hands with this scum.

Sincerely,

***************************************
Initial Complaint
Date:10/28/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Wrong service provided, no support provided after contacting them they kept billing for wrong service which i never asked for tried to charge my bank card without my acknowledgment/permission
Business Response
Date: 11/04/2022
Hi ******,

Thank you for writing. We are glad to have this opportunity to address your concerns regarding your advertising program for MBSAP.

Our records indicate you signed up for an advertising program on 6/9 with a $450 monthly Cost Per Click (CPC) budget (or a $15 per day average). You also included a $120 monthly Page Upgrade package (or a $4 per day average) for total charges of up to $570 per month. This monthly maximum was stated in the "Welcome to Yelp Advertising: Your Ads Are Now Live!" email we sent when you signed up for this program. Your advertising program was also billed in arrears, which means that we typically bill on the first of the month for advertising services that were delivered in the previous month.

Your advertising program also included a Yelp Boost promo of up to an additional $300 in free Yelp ad clicks be applied over 6 months. Please note that this promo was for an additional ad budget of up to $50 each month for 6 months, and not a discount on the services you signed up for.

You ended your advertising campaign on 7/21. As advertising services have been delivered in accordance with the Terms (https://biz.yelp.com/tos/master_advertising_terms_en_us_20220201) you agreed to, we will not be able to offer you a refund. Thanks for understanding.

Regards,
Daisy
Yelp, Inc.
Initial Complaint
Date:10/28/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Yelp representative called me multiple times for my business and said i have $600 free credits 1. i shared my company profile, and they added my debit card to their protal.2. But i start receiving wrong serving , and i called them for the same in immediate week they started the services, but no one helped, they used to put my call hold for hours, 3. i also contacted them over email, but they didn't helped me.4. Then in 2 week itself i asked them to cancel my account 5. but they didn't cancel my account and they billing me for 2 month with $816.6. and now they are forcing me to pay the complete amount of 2 months services, but i never use their services as they were wrong services and i already asked them to stop. but now they keep calling and emailing and forcing me to pay $816.I want BBB to take a strict action against this company.
Business Response
Date: 11/04/2022
Hi ******,

Thank you for writing. We are glad to have this opportunity to address your concerns regarding your advertising program for MBSAP.

Our records indicate you signed up for an advertising program on 6/9 with a $450 monthly Cost Per Click (CPC) budget (or a $15 per day average). You also included a $120 monthly Page Upgrade package (or a $4 per day average) for total charges of up to $570 per month. This monthly maximum was stated in the "Welcome to Yelp Advertising: Your Ads Are Now Live!" email we sent when you signed up for this program. Your advertising program was also billed in arrears, which means that we typically bill on the first of the month for advertising services that were delivered in the previous month.

Your advertising program also included a Yelp Boost promo of up to an additional $300 in free Yelp ad clicks be applied over 6 months. Please note that this promo was for an additional ad budget of up to $50 each month for 6 months, and not a discount on the services you signed up for.

You ended your advertising campaign on 7/21. As advertising services have been delivered in accordance with the Terms (https://biz.yelp.com/tos/master_advertising_terms_en_us_20220201) you agreed to, we will not be able to offer you a refund. Thanks for understanding.

Regards,
Daisy
Yelp, Inc.
Initial Complaint
Date:10/28/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was sent a promotion from yelp for a $300 credit to help set up my business page. Upon signing up I was under the pretense that for $300 worth of ads and other help provided would be free as long as I didn't go over the $300. They then without any notice charged my account $116.92 and also plan to charge me a final bill on November 1st. They also fail to properly inform and explain to customers that they will in fact be charged within 7 days of using the service they're promoting as free. They also fail to provide documentation of the breakdown of charges as to why exactly you are charged despite being told it's a free service. Definitely predatory and a blatant attempt to get money from business owners who would otherwise never use this service.
Business Response
Date: 11/04/2022
Hi ******,

Thank you for writing. We are glad to have this opportunity to address your concerns regarding your advertising program for Custom Custodian Cleaning Service.

Our records indicate you redeemed a $300 promotional ad credit on 10/10. To redeem the $300 credit towards Yelp ads, you were required to sign up for our Cost Per Click (CPC) advertising campaign and put payment information on file. Our records indicate you signed up for an advertising program with a $750 monthly Cost Per Click budget (or a $25 per day average). You also included a $120 monthly Page Upgrade package (or a $4 per day average) for total charges of up to $870 per month. This monthly maximum was stated in the "Welcome to Yelp Advertising: Your Ads Are Now Live!" email we sent you after you signed up for this program.

Your advertising program was a self-serve program, which means that ads can be turned off by the business at any time through the Yelp for Business Owners Account. If you only wanted to use your promotion, you would have needed to log in and end the programs once that credit was used. During your ad setup there were Q&As on the page explaining that you could stop your ads any time through the Yelp for Business Owners site. Advertisers also have the option to opt in to receiving billing confirmation emails in the Account Settings section of their account. Your advertising program was billed in arrears, which means that we typically bill on the first of the month for advertising services that were delivered in the previous month. Please note that your promotion was applied during these billing cycles.

You ended your advertising program on 10/27. As advertising services have been delivered in accordance with the Terms (https://biz.yelp.com/tos/master_advertising_terms_en_us_20220927) you agreed to, we will not be able to offer you a refund. Thanks for understanding.

Regards,
Daisy
Yelp, Inc.
Customer Answer
Date: 11/04/2022

Complaint: 18327109

I am rejecting this response because: I do not see where the $750 total was stated in the original offer. Also I never selected the upgrade package it was somehow selected without my knowledge and is what led me to investigate the actual charges associated with offer, as it is not clearly an explicitly stated on the offer. As a result I do not accept your refusal to provide a refund. I belive the yelp ad offer to be misleading and predatory to business owners attempting to get more clients.

Sincerely,

*****************************
Business Response
Date: 11/10/2022
Hi ******,

Thank you for your response. Were sorry to hear about your continued frustration.

Your advertising program was a self-serve program, which means that ads can be customized or changed at any time or turned off by the business through the Yelp for Business Owners Account. Signing up for advertising required you to click through each on-screen prompt as they appeared. These prompts displayed information which includes a full description of the promotion, cost per click estimate, daily average budget, monthly maximum budget and first expected billing date. Starting ads also required you to put your payment information on file. We also provide multiple resources such as our Customer Success Team to assist you with any issues. This information was provided in the "Welcome to Yelp Advertising: Your Ads Are Now Live!" email, which was sent to the email used to login to the **** after you signed up for your program.

Our decision not to refund will stand. You may reach out to our Customer Success Team at ************ with any further questions.

Regards,
Daisy
Yelp, Inc.

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Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

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