Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled the service on 02/17/2024 and I continued to be charged on my credit card for two months afterwards.

  

  Business Response

  Date: 04/24/2025

  Hi ***,

  We're sorry to hear about your billing matter. It looks like your membership was previously canceled and you were provided one refund, but as a courtesy an additional refund has been issued. Please allow 7-10 business days for it to process.

  Let us know if you have further questions or concerns by responding to the refund confirmation email that was sent out today.

• Initial Complaint

  Date:04/07/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used the website once for a document in December. I was then charged $59.97 for four months even after trying to cancel my service. I have now been charged the full $239.88 even after trying to cancel. I have reached out to multiple customer service **** to try to get a refund for the membership since I did not use it, still and no help was given.

  

  Business Response

  Date: 04/07/2025

  Hello *******,

  We're sorry to hear about your billing matter. A refund was previously issued, but as courtesy, a full refund has now been issued. Please allow 7-10 business days for the refunds to process.

  If you have any questions or concerns at this time, feel free to respond here or to the refund confirmation email that was sent to you.

  Customer Answer

  Date: 04/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:04/06/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I noticed that I have charges beginning in October of 2024 for RocketLawyer. I do not remember ever signing up for RocketLawyer, but assumed that I may have used a free trial that I didn't cancel. No big deal...so you would think. Upon trying to log in with every email account I own, I discovered that I have no account. I created an account with my primary email today April 5, 2025 and received a 'Welcome' email. There is no card information authorized for use under any of my email addresses, but somehow I have been charged over $240 for services that I have not used and had no clue about.

  

  Business Response

  Date: 04/07/2025

  Hello *****,

  We're sorry to hear about your billing matter. We were able to locate your account, but it wasn't under the provided email address.

  A full refund has been issued, but please allow 7-10 business days for the refund to process. A refund confirmation email was sent to the email address on file. Your membership has also been canceled to stop further billing.
  
  If you have any questions or need further assistance, please respond here or you can give us a call at ************ (M-F, 6am-6pm PT).

• Initial Complaint

  Date:04/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2/13 Signed up for trial to ask a question. Paid 5$ fee to ask question 2/17 question answered Canceled trial.2/20 Card charged 59.97 3/20 Card charged 59.97 4/2 asked employee what happened. They don't know and canceled it and told me I was stuck the 120$

  

  Business Response

  Date: 04/04/2025

  Hi ****,

  We're sorry to hear about your billing matter, but I wanted to give you an explanation as to why you were billed the two $59.97 charges. At the time of sign up when credit/debit card information is required to begin, it's explained that as long as the membership is canceled during the Trial period, there will not be further billing beyond the $5 for the Premium Trial. Otherwise, it will convert into an annual plan that will bill in 4 installments.
  
  As a courtesy, a refund has been issued, please allow 7-10 business days for the refunds to process by your financial institution. Since your membership has been canceled, you will not be billed any further.
  
  If you have any questions or need further assistance, please respond to the refund confirmation email.

• Initial Complaint

  Date:04/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started a trial with Rocket Lawyer few months ago to draft an agreement, but did not end up using any services as it did not meet my needs. I did not realize that this started a subscription until I saw 4 charges of $59.99 on my card for annual subscription. I contacted them and requested a refund as I had not used any services, however, they refused to issue the refund. When I asked the customer service agent to check with their manager, then they left me waiting and never returned. This seems to be unfair practice from the business. If the customer has not used services then they should not be charged.

  

  Business Response

  Date: 04/02/2025

  Hi *******,

  We are sorry to hear about the confusion regarding our Free Trial Terms. It's explained at the time of sign up when credit/debit card information is required, that as long as the membership is canceled during the Free Trial, there's no billing whatsoever. Otherwise, it will convert into an annual plan that bills in 4 installments.
  
  As a courtesy, a full refund has been issued. Please allow 7-10 business days for the refunds to process by your financial institution.
  
  If you have any questions or need further assistance, please respond to the refund confirmation email that you've received.

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I signed up for a free membership with this company. They have been charging me and I have not used any service.

  

  Business Response

  Date: 04/01/2025

  Hello ******,

  We are sorry to hear about your matter. Your membership was already canceled and a refund was provided, but as a courtesy a full refund has been issued for the remaining charges. If you have any questions or concerns at this time, please respond to the refund confirmation email.

  Customer Answer

  Date: 04/01/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will check my account for refunds. Thank you kindly.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:03/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I notified Rocket Lawyer last July and provided great detail about their attorney referral as this Texas attorney handed my case over to a California-licensed attorney, sent a botched final demand letter, and abandoned me which ruined my case.I have finally lodged formal complaints with both the ******************** and Texad, also. California began investigating immediately as the firm acted Illegally. I informed ***** at Rocket Lawyer today, and she showed an appalling lack of concern that Rocket Lawyer continues to refer a lawyer to their clients who is being investigated for providing ILLEGAL services.

  

  Business Response

  Date: 03/28/2025

  Hello ****,

  We are sincerely sorry to hear about your experience with us. It looks like your membership was canceled and refunds were processed prior, but if you're still needing any assistance at this time, please respond to this BBB case or you're welcome to email us at *****************************************************************.

  Customer Answer

  Date: 03/29/2025

   
  Complaint: 23125654
  
  I am rejecting this response because:
  
  
  

• Initial Complaint

  Date:03/16/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In December of 2024 I made a purchase agreement with Rocket Lawyer. I paid for Rocket Legal+ Membership $59.97, billed four times, which is 239 annual for a membership. The membership comes with discounted fees for other services like filing, annual reports, etc. Since my annual membership started Dec. 2024 or January 2025, it should expire in December 2025. I logged in to my account to look into switching more LLCs over to Rocket Lawyer. But discovered deceptive auto billing practices. I also sent email responses/questions to their questions about my filing reports, months ago, but they never responded. Not only did they set membership to expire March 2025 when I paid for it to expire in December 2025, but they set it to auto bill me some type of new membership, undisclosed amount, without my permission. When I clicked "manage" it said "If you downgrade to a free membership now, your Rocket Legal+ Membership benefits will end December 2025. The 1 remaining installments will still be charged." It is a lie to use the words "downgrade to a FREE membership," when I already paid for it. They just did not want to give what I paid for. Since the annual membership I paid for is actually a downgraded free membership, I want all 239 back, no further charges, ever. NO renewal on ANYTHING!

  

  Business Response

  Date: 03/18/2025

  Hello there,

  One of our representatives has reached out to your via telephone and email with a resolution for this billing matter. Please respond to their email or feel free to call them back with any further questions or concerns at this time. Thank-you.

• Initial Complaint

  Date:03/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried to cancel my subscription for 5 months now and have been told this was competed. But have been charged ***** per month since. I used one form from this site for my divorce. I want a refund and the subscription truly cancelled $

  

  Business Response

  Date: 03/17/2025

  Hello ***********,

  As a courtesy, a refund has been provided to you. Please allow 7-10 business days for the refunds to process by your financial institution. 
  
  Since your membership has been downgraded, you will not be billed any further.
  
  If you have any questions or need further assistance, please respond to the refund confirmation email that you've received.

• Initial Complaint

  Date:03/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nowhere during the Rocket Lawyer signup process, or deceptively buried, was it disclosed that this was a trial leading to an automatic renewal of the annual billing agreement. This is an egregious bait-and-switch tactic, as it lures consumers in with the promise of a free service, only to trap them into an unwanted annual contract.

  

  Business Response

  Date: 03/17/2025

  Hello ****,

  We're sorry to hear about the confusion regarding our Trial Terms. It's explained at the time of sign up when credit/debit card information is required that as long as the membership is downgraded during the Trial Period, there will be no further billing besides the Premium Trial charge for $5. Otherwise, it converts into an annual plan that will be charged in 4 installments. 

  As a courtesy, a refund has been processed and your membership was already downgraded, so you will not be billed any further. Please respond to the refund confirmation with any questions or concerns at this time.