Complaints

This profile includes complaints for Prosper.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Prosper.com has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Prosper.com

  221 Main St Ste 300 San Francisco, CA 94105-1909

  
• 

  Prosper.com

  PO Box 1467 Killeen, TX 76540-1467

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/07/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Prosper Cards customer service has lied about a restricted tag being added to the account with the fraud department. After speaking with the fraud department, there is no restriction due to charges. The fraud rep said the customer service representative added the restriction to the account and fraud cannot remove it. After review of the account, there was no fraud restriction associated with the account. The customer service has committed an unlawfully act and must be reported and held accountable. A rep by the name **** with operator W43 pretended to be a manager and would not provide a last name. The manager was unable to provide their last name which is another red flag to avoid this company. ************ I want CS to remove restriction to do not touch my account further. This account is being paid off and closing.

  

  Business Response

  Date: 09/14/2022

  Dear ******,
  
  Thank you for reaching out to us regarding this issue.Your account security and privacy is important to us and we apologize for the recent experience and the delay in resolving the issue. 

  We are sorry for any frustration and are taking steps to prevent similar situations in the future.
  
  The restriction on the account was removed.
  
  If you have further questions, please email us at *************************************** or call us at ****************.
  
  Sincerely,
  Prosper Client Services

• Initial Complaint

  Date:09/06/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company managed to open a credit card account using some of my information - address, my first name and most likely SSN, continuously sending letters with request for payment, sending information to the credit collection agencies - I believe this is scam and fraud

  

  Business Response

  Date: 09/13/2022

  Dear ********,
  
  We take account security seriously and thank you for reaching out to us regarding your concern.
  
  After the completion of our investigation, we have begun the process necessary to remove the inquiry, the account, and any amount owed from your credit report. Please allow ***** days for this change to take effect.
  
  We deeply apologize for any inconvenience this has caused. If you have any other questions, please feel free to reach out at *************************************** or by giving us a call at ************.
  
  Sincerely,
  Prosper ****** Services

  Customer Answer

  Date: 09/14/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:09/05/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In regards to the credit card company Prosper, I believe this company Is fraudulent. I was approved for $500.00 limit and $34.00 yearly. To show good standing, I was able to make two small purchases at ******** using this credit card. The day I made each purchase, I paid the balance used on the card in full to show good payment history. Recently on 9/2/2022, I tried to purchase a laptop on sale at Best Buy online during a flash sale. I was denied. I tried several times to purchase this laptop and was denied a. The card was restricted over and over. **************** said I needed to adjust alert controls on my card app, and that it looks to be fraudulent activity. Ive never heard of that before but I did what they asked. They took the restriction off and said I was free to make purchases. I tried over and over again. Same thing happened. I gave it 2 days and tried again with another online sale being that it was too late now to purchase the laptop as the glass sale had ended. This time I went through **** online. Again I was denied. Prosper sent me the same emails over and over saying I needed to adjust my alert controls. I found it oddly strange that 2 small purchases at ******* went through, but a large purchase will be denied. I asked that this card be closed.

  

  Business Response

  Date: 09/08/2022

  Dear ********,
  
  Thank you for reaching out to us regarding your concern.
  
  We know it can be frustrating when a purchase is declined and apologize for any inconvenience this has caused. Our team has sent an email with more information about the recent transactions for additional context.
  
  We do see that you have since been able to make other purchases using your card. Your card will remain open per your request made with an agent on 09/05/2022.
  
  If you have any other questions, please feel free to reach out at *************************************** or by giving us a call at ************.
  
  Sincerely,
  Prosper ****** Services

• Initial Complaint

  Date:09/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on aug 31st 2022 i applied for a personal loan after finishing my app i was told i was approved for a loan upto 15k and i got a email from them with the loan amount the apr and monthly payment saying i was approved (not pre-approved) i contacted the company and i was told that it was a scam i also recieved phone calls from them at there number and talked to people and they say that never happened i have photos of the email that they never sent and my call logs that they never called im unhappy they guy i talked to said that they send emails out as advertising that doesnt use (pre-approved) there systems need to be super updated. i also recived a email saying my loan request was unsigned and log into there web site to finish the application while i was on the phone with there customer rep and he said that was a scam if i click on the link on any of there emails i get sent to there web site.

  

  Business Response

  Date: 09/09/2022

  Dear *****,
  
  Thank you for reaching out to us regarding your concern. We apologize for any frustration and are taking steps to ensure similar situations do not occur in the future.
  
  At this time we can confirm that, unfortunately, we are unable to provide an offer based on our review of the application. While an offer was initially available, another application was performed with different information, which was then declined.  The email that was received was sent in reference to the initial application, but offers are based on the application that was most recently submitted.
  
  If you have additional questions, feel free to contact us at **************** or email us at [email protected].
  
  Sincerely,
  Prosper ****** Services

• Initial Complaint

  Date:09/01/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have made three payments in Aug to **** credit card since Aug 2 2022. Each time nothing was taken from my bank. I have been in contact repeatedly with company and told it was on my end. I have spoken to the bank and nothing has come through from this company. I have been given the run around numerous times and all I want to do is pay my bill. Instead they restricted my card before the payment was even due and continuously have added late charges. This was supposed to help my credit score I have worked so hard to maintain , not wipe it out to nothing. I have never had such a hard time paying for what I owe. Please something has to give her before I am bankrupt over this and my credit score is flushed down the toilet.

  

  Business Response

  Date: 09/06/2022

  Dear ****,
  
  Thank you for reaching out to us regarding this issue.
  
  We apologize for the frustration caused with the recent payment attempts.

  We are sending a separate email to you so account corrections can be made and the restrictions can be removed.   
  
  If you need assistance processing your payment or need additional information please contact us at ************.
  
  Thank you.

  Customer Answer

  Date: 09/07/2022

   
  Complaint: 17812311
  
  I am rejecting this response because:

  I have tried numerous times to correct this with Prosper, with no ending in sight. Late fees and charges have been added because of this and are mounting. I have given the banking information at least five times, the company says its been processed, yet nothing has come in on the bank side. It is not the bank as everyone else gets paid from the same information.
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 09/08/2022

  Dear ****,
  

  Thank you for communicating with us.
  
  To keep your information secure we have sent you an email providing you a resolution.
  
  If you have further questions, please email us at *************************************** or call us at ****************.
  
  Sincerely,
  
  
  Prosper Client Services

  Customer Answer

  Date: 09/09/2022

   
  Complaint: 17812311
  
  I am rejecting this response because:Nothing has been resolved in this matter. StrideBank says account is in good standing and information of checking account number and routing are correct. no other company has a problem receiving payments under same information, with the exception of Prosper.
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 09/19/2022

  Dear ****,
  
  Thank you for reaching out with your concern.
  
  We do show that the account information was updated and used successfully on 9/9/22. We have waived the late fee and this will be reflected online in 3-5 business days. In addition, the card restrictions have been removed. 

  We apologize for any frustrations while the issue was being resolved.
  
  If you have further questions,please email us at *************************************** or call us at ****************.
  
  Sincerely,
  

  Prosper Client Services

• Initial Complaint

  Date:09/01/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got approved for a credit card with a $1500 limit and was informed that I could use 50% of the funds ($750) right away. The very first purchase I tried making was declined and my account was immediately restricted. Thinking that the restriction would lift once I activated my physical card, I waited 2 weeks for it in the mail.The card never showed after 2 weeks of waiting so I called customer service to figure out what was going on and a man straight up told me they never mailed it out and he will have to file for a lost/replacement card.So they replaced my card and I had to wait another week or so for it. ( I asked if it can be expedited and apparently they can't do anything at all...)After a month I finally received a card...I log into the app to activate it, which looks successful, but the card is still switched to "OFF".Every time I try to switch it to "ON" , I get an error message saying to contact customer service.(error on both APP and WEBSITE)After contacting customer service, a lady simply logged into my account, tried clicking the ON button about 10 times, and said "oh yeah not sure why it wont work, ill have to escalate a ticket to the IT department (or wherever it goes...) and just wait for an email." (which I've never gotten)After a week I called again and a different lady looked into my "ticket" and said no one ever looked at it and is not resolved... Once again she said tried simply logging into the website, clicking the ON button once, got an error, and said she will have to put in a ticket and will "escalate it to the president of the company". ( LOL REALLY? )TICKET #******* Never have I ever experienced this much trouble with a credit card company, I've talked to 3 people already trying to resolve all my issues from day 1.My card is already activated, I just need it switched to "ON" and it seems like no one can do it or is even trying to help, it's been about 2 months...

  

  Business Response

  Date: 09/08/2022

  Dear ****,
  
  Thank you for contacting us regarding your concern.
  
  The security of your account is of the utmost importance and our team has certain precautions put in place to safeguard your information.
  
  We apologize for the frustration experienced with initially receiving the Prosper Card.  Our technical team is reviewing the issue regarding the card features.
  
  We will continue to reach out with updates for your card via email.
  
  If you have any further questions in the meantime, please feel free to reach us at *************************************** or at **************.
  
  Sincerely,
  Prosper Client Services 

• Initial Complaint

  Date:08/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an offer from prosper to see if I can pre-approved and was told to enter all information including my SSN wich stated that social will be used for identification purpose only and credit score will not be affected then right after they received my infos they have to do hard pull in my credit and damaged my score and let a hard pull in there and that is cheaping I called them to dispute this and no one does anything. I feel like I was cheated on I'm really upset with the cheating of this company and I want some justice

  

  Business Response

  Date: 09/07/2022

  Hi ********,
  
  Thank you for contacting us regarding your concern.
  
  Before accepting a loan offer, all applicants consent to a ************* Disclosure which authorize us to obtain a credit report from one or more consumer credit reporting agencies.  This can be found in the online portal by signing in, then selecting the History tab just under your name in the upper right hand corner, then selecting the legal Agreements & Disclosures tab.  You can then select the credit report authorization. 
  
  As a result of the application being cancelled, the hard inquiry will be removed from your Credit report. Please allow 30 60 days for this update to be reflected with the credit bureaus. 
  
  For further questions or concerns, you may contact **************** at ************, Monday through Friday from 6am PT to 5pm PT or by emailing us at [email protected].
  
  Thank you,
  Prosper ****** Services

• Initial Complaint

  Date:08/29/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got pre approved for a loan which I there for applied for and then 2 days later stated my loan was canceled and my account locked because they could not verify even though I sent paystubs at there request and gave license number back details and ss and dob and now Im getting the run around from them

  

  Business Response

  Date: 09/07/2022

  Hi ********,
  
  We're sorry to hear about your recent experience and we apologize for any frustrations caused.
  
  Please refer to your Adverse Action Notice which will explain why we were unable to continue with your application. The notice can be found within your Prosper account. 
  
  The hard inquiry issued will be removed from your Credit Profile and the changes should reflect within ***** days.  If youre still interested in applying for a loan through Prosper, we recommend waiting at least 90 days and applying again. 
  
  For further questions or concerns, you may contact **************** at ************, Monday through Friday from 6am PT to 5pm PT or by emailing [email protected].
  
  Thank you,
  Prosper ****** Services

  Customer Answer

  Date: 09/07/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:08/29/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was approved for a credit card and received it one month ago, at such time I downloaded the app and called to activate the card per Prosper's directions. The representative said the card was restricted because of fraud and couldn't be available until an investigation was performed. Three weeks have passed and I got a bill for $39 annual fee with the app saying that my card was still restricted. I called Prosper and the representative told me again my account is under investigation, but to waive the $39 annual fee if I signed up for autopay. I feel that this is a scam to get people's banking information. How's my card restricted as soon as I activate it? Please help me resolve this matter or point me in the direction of the proper authorities to assist me. I don't know what else to do. Thanks for your time.

  

  Business Response

  Date: 09/01/2022

  Hello *****,

  
  Thank you for reaching out to us regarding your concern.

  
  The security of your account is of the utmost importance and our team has certain precautions put in place to safeguard your information.
  After review of your account, we were able to remove the restriction on 8/31/22. Your card is now available for use.

  
  As a courtesy, we have also waived the $39 annual fee. We apologize for any frustration this has caused.

  
  If you have additional questions, feel free to email us at *************************************** or call us at **************.

  
  Sincerely,

  
  Prosper Client services

  
  

• Initial Complaint

  Date:08/27/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company approved me in 12/2021 for credit amount of $1600 I have good standing and always paid on time never late with this account or my other credit card and loan accounts so I got a letter of a decrease in credit to $500 so they took $1100 from me for no good reason the reason stated was Too many Tradelines reported delinquent, in which is not true they said it was on my Transunion credit report I checked my report and all my accounts are good standing no late payments so I contacted them x3 times requesting a better explanation the one they provided is wrong no good response so Im requesting this to be investigation .

  

  Business Response

  Date: 09/01/2022

  Hello *******,
  
  Thank you for contacting us regarding your concern.
  
  We do need some additional information to assist further.  Please refer to the separate Prosper email sent to you on 9/1/22.  We apologize for the frustration that this may has caused, and we appreciate your patience with us as we review your account.
  
  If you have additional questions, feel free to email us at *************************************** or call us at **************.
  
  Thank You,
  
  Prosper ****** services

  Customer Answer

  Date: 09/05/2022

   
  Complaint: 17786223
  
  I am rejecting this response because:the information is not correct the reason prosper decrease my credit limit from $1600 to $500 the reason too many trade lines and delinquent accounts please provide proof of this on my trans union it is not on their im requesting my original credit line back .
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 09/09/2022

  Hello *******,
  
  Thank you for following up with us.
  
  We understand that this concern is of the upmost importance.We are currently reviewing your account. We will continue to communicate with you as soon as updates become available. We apologize for the delay and greatly appreciate your patience.  
  
  If you have additional questions, feel free to email us at *************************************** or call us at **************.
  
  Thank You,
  
  Prosper ****** services

  Customer Answer

  Date: 09/12/2022

   
  Complaint: 17786223
  
  I am rejecting this response because:
  
  Sincerely,
  
  ************************* I want this case open until I get a valid answer and resolution.