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Business Profile

Medical Equipment

iRhythm Technologies, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 53 total complaints in the last 3 years.
  • 26 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/03/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In august of 2024 I received an Irhythm Heart monitor from my doctor. 3 months later i received a bill that did not apply insurance or 395 dollars. I called their customer care department and my insurer to resolve the issue. Irhythms customer care told me that it would be resolved through my insurance company. In march of 2025 i received an email from irhythm that my insurer had sent me a check for ********************************************************* for, which my insurer did. Irhythm preceded to never send the statement and has sent the account to collections in the amount of 995 dollars. I have multiple screenshots and printouts proving this to simply be a fraudulent charge on their part along with an email chain from their customer care department.

  • Initial Complaint

    Date:02/03/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a very severe allergic reaction to a zio patch ordered by my doctor. After 2 days I removed it. My doctor's office told me to return it to Irhythm with a note NOT to read data so I would not be charged. I did that. J started getting bills for 355 dollars. I called multiple times and had multiple long conversations to get this bill zero out. It was never done properly due to staff incompetence at this company. I finally spoke with a manager in May or June who assured me it was being zero out. I never thought of it again and today I received a bill for $355. We are NOT doing this again. I want this corrected by this incompetent company immediately and proof of doing so. Never use them! Horrible.

  • Initial Complaint

    Date:02/02/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In June of 2024, my cardiologist supplied a ZIO patch to monitor my heart. I had no idea of this companies billing track record before receiving this -- iRhythm attempted to make several insurance claims, with one processed and valid. Now iRhythm is asking for the cash price payment instead of the amount actually owed which is outlined in my explanation of benefits from insurance. They are asking for $395 when I actually owe $300.09 according to an insurance claim. After numerous calls, hold times, call backs, emails which are never returned, they acknowledge that it should be $300.09 but have yet to void the old statement and provide a corrected statement (they only adjusted a current balance but not the statement). The resolution I want is to please VOID the old statement and provide the CORRECTED one so that I can pay online and move on from this.

  • Initial Complaint

    Date:01/30/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received external EKG continuous rhythm recording on 6/20/2024 Recently received a letter from a collection agency (****************************) a day or 2 ****** insurance paid all but $30 of the charges.The company NEVER sent me a bill for the $30 balance and instead just sent it to a collection agency, impacting my credit rating.Requesting that they: 1. Contact the collection agency and cancel the collection. 2. Cancel the bill for $30 since they were "negligent" in sending it to collections without ever sending me a bill first.The collection agency has my correct address, so there is no excuse for them not sending a bill FIRST

  • Initial Complaint

    Date:12/02/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a patch from iRHYTHM in November 2023.*************** had approved the service. I did not receive a bill so I assumed it was taken care of. I October of 2024 I received a bill for ****** I called and someone in the billing department looked up my account and said they had the wrong ******** ID number - I corrected that and they said they would re-submit the *********** - Dec 2nd I received another bill for ****** and it said PAST DUE !!!! I called and talked to a man who said they had the wrong birthdate year. I corrected that and he said they will send again to ***************. In the meantime I looked at my Humana website and it does not show that claim AT ALL - not received and not rejected twice - so they are lying and I can't understand what the problem is! They never submitted it - NEVER! I am going to watch my Humana account and if they have not received this claim in a week I am going to call iRythym again - I have worked in a medical office and electronic claims are received and processed within a week - glad I read all of these horror stories! Has anyone got their claim paid?

  • Initial Complaint

    Date:11/18/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have attempted to reach out to the business during the past couple months to discuss a bill I have received. I have called iRhythm several times at **************, left numerous voice messages, and emailed them at ************************************** without any response. I am starting to wonder if they have any customer service representatives and this is the first business I have encountered that has never responded to or acknowledged my attempts to contact them. I simply want to talk with someone regarding my bill, specifically any financial assistance that can be provided or other programs I may be eligible for for getting help paying my bill. I am concerned about the debt reported on the bill being handed over to a collection agency and the potential for my credit report to be negatively affected due to the inaction of the business to respond to me.

  • Initial Complaint

    Date:11/15/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In November of 2023, I visited a cardiologist who decided I needed to undergo some testing on my heart. One of these tests included a Zio heart monitor patch provided by iRhythm. After multiple visits to the cardiologist, I would pay all outstanding bills immediately and insure nothing was left unpaid. The cardiologist assured me they had no outstanding bills. Now, approximately a year after my testing, I receive an unexpected call from a debt collection service notifying me that I have an outstanding bill for use of the Zio heart patch. I have never received any communication from iRhythm about an outstanding bill up to this point. No calls, emails, mail, text, or other notifications. I was never notified of any bill from iRhythm either by them, my cardiologist, or my insurance. Ive received no contact in any form or received any type of bill up to this point until I was notified my account is in collections. Since being notified by the debt collection company of the past due bill, *** tried calling iRhythym 5 times over this week to discuss and resolve the bill. 4 of those times, Ive waited on hold with the billing department until Im forced to leave my name and number for a call back. I still have not received a call back. On the 5th attempt, I was able to get in touch with a customer service representative who said they would not be able to help me. They insisted they transfer me to the billing department. Again, Im left on hold until Im forced to leave my callback information and the call hangs up. For a company to not contact me, my insurance, or my doctor in any capacity with an outstanding bill only to claim its overdue and now in collections is ridiculous, careless, and unprofessional. I have never missed a bill in my life and if iRhythm just sent me, my doctor, or my insurance a bill in a timely matter after service, I would have promptly paid. I am extremely frustrated by iRhythms business practices and customer service.

  • Initial Complaint

    Date:11/06/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used an iRhythmn heart monitor in June 2024 at the request of my cardiologist. I received a bill for $106.33. I have ******** and a supplemental insurance through ***************** which pays any amount not paid by ******** plus my yearly deductible. I have called iRhythmn billing department more than 5 times and left my phone number for a call back each time. They have never returned my calls. I sent two emails to their customer service email, and they keep saying to call the billing number. Today I called a number and spoke with ******. I advised her it appears as if they never filed a claim through my ******** account or through my United Healthcare account. She said she would escalate my issue to her supervisory staff. I haven't heard from them so far. I have never had so much trouble trying to resolve a billing issue before. This company appears to be very inept at billing and customer service.

  • Initial Complaint

    Date:11/06/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was recently prescribed a 14 day Zio Patch by my healthcare provider. After wearing it for the full prescribed duration, I was told by my healthcare provider that it malfunctioned two days in (still had battery but was not recording information) and they recommended I reach out to iRhythm about getting a refund. I spoke with iRhythm customer service and was given a ticket number and assured they would not charge me for the Zio Patch. A few weeks later I received a bill over text from them with no explanation. I have since called iRhythm three times attempting to get an explanation of the charges but, after waiting on hold each time, was sent to voicemail. My calls were never returned. I am escalating to a report here because iRhythm will not call me back to explain why I was charged for a defective product.

  • Initial Complaint

    Date:10/28/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My mother was in the hospital in January for a stroke and heart attack. She was given a heart monitor to wear for the following week. 9 months later we receive a bill for ******. I have attempted to contact iRythme several times. Their phone service offers users the option of receiving a call back. Twice I received no call back, the third time they called back and hung up immediately. I contacted my insurance provider and was told ******* never billed them for the monitor. They also called iRythme and were immediately hung up on once they received the billing ***** Im not sure how to move forward at this point without this bill being sent to collections. Very deceptive billing practices clearly taking advantage of the elderly or people in crises.

iRhythm Technologies, Inc. is NOT a BBB Accredited Business.

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