ComplaintsforiRhythm Technologies, Inc.

• Initial Complaint

  06/11/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  Subject: Urgent Assistance Required for Billing Discrepancy I am writing to seek your urgent assistance in resolving a billing discrepancy related to my account. On February 15, 2024, I made a full payment of $66.89, which was confirmed to have cleared, resulting in a zero balance on my account.On March 21, 2024, I spoke with ***** and a supervisor named *****, to whom I sent an email providing proof of this payment. I was informed that the payment investigation team would look into the matter. Despite the funds being deducted from my account, I received a bill from IRhythm on June 14, 2024, for $240.35, which still does not reflect the payment of $66.89.I kindly request your immediate attention to resolve this issue, ensuring that the payment is accurately recorded and the current outstanding balance is corrected accordingly.Thank you for your prompt assistance in this matter.

• Initial Complaint

  06/09/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  This is for my wife, ***************************. Her insurance paid iRhythm *************) $ ******. We paid the balance of $ ***** on May 6, 2024 via electronic bill payment using our ********** account. ********************** refuses to acknowledge receipt of that payment. I sent them a PDF confirmation CREATED BY CHASE showing they WERE paid. They have sent us LATE NOTICE threats. Please help us before these MORONS report us to the credit agencies. We are both seniors and don't exactly have years to clean up bad credit should these IDIOTS report us. Or credit is excellent, always between 810 and 850. This would be devastating. Thank you.

• Initial Complaint

  06/06/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  Today, 06/06/2024, I received in the mail a collections statement from I-Rhythm technologies for services from when my doctor ordered a zio-patch heart monitor for me to wear last fall 2023. Let me state here and now that up until this collections notice was sent today, I had not known about any of this. The last five times I had a zio patch it was taken care of from their side. This should not have happened. I should not be turned into collections due to an error on their side. How was I to be aware of a late bill when up until today not a phone call, not an email, not any other postal mail correspondence was sent to me. This should not be allowed what I-Rhythm is doing. This practice of waiting until something is so far passed due to collect. I should not be turned into collections and they should remove the hit to my credit file immediately.

• Initial Complaint

  05/16/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  Sleezy sales tactics for a device that probably costs under 10$ and is made in *****. Sales texts timed one hour I left the prescribing doctor, to being bent over for pricing for a completely automated heart monitor that you plug in to a **** usb port? And charging 1000 bucks for it? Wont let you make billing requests past your wear period either. Its a scammy company with sleezy sales tactics, and rude phone reps.

• Initial Complaint

  05/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  The Zionist patch recommended after MRR, history of heart failure, history of V tach, SvT, zio i patch ordered. Fall off. The second patch states. 0artifact noted. Despite numerous calls to *** and her doctor. The report reads, Perhaps not placed properly. Now due to this she has been admitted to hospital. I will not list for Zio. ******** billing.Artifacts in a 14 day report? Causing bear death.

• Initial Complaint

  03/06/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  Rcvd. Zio patch 1/5/2023. Rcvd. 1st req for ins info dated 3/9/2023 called and provided member id claims address and phone#. Rcvd 2nd req dated3/29/2023 called and provided all same info via fax ************ per **** ref#JS31722. Rcvd req for ins info dated 4/26/2023 provided all same info per *** ref#Jenf31563. Rcvd bill for $995 on 7/6/2023- no claim on file w/ my ins called and provided all same info per RIO call ref#ML31787. Rcvd bill dated 9/4/2023 called and spoke to supervisor ***** and explained how my insurance is not being billed as there is no claim on file at all. They confirmed they were trying to bill BCBS instead of my actual plan, I provided all info again and was assured again that this was resolved and to disregard. 12/26/2023 rcvd notice of collection account with Revco for full amount $995. Called and spoke with Supervisor **** who assured me this would be resolved and there was just an error in my account. I have provided verbal and written proof of my insurance many times. I have tried to escalate this every call I have made with only being able to speak to a supervisor on occasion. I am not the only person in the world with a TPA and I dont understand how this can happen or how I can be faulted for their inability to bill correctly.acct#**********

• Initial Complaint

  03/02/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  This company failed to send a bill to my insurance for a ZIO Heart Monitor, which was provided for my 10-year-old daughter, for ten months. Monitor service was provided on 4/28/23. Upon my insurance's receipt of the belated bill, it contained an incorrect code, rendering it unpayable by my insurance provider, as confirmed by *****'s customer service. ***** assured me that had the bill been submitted correctly, the service would have been covered. Following *****'s guidance, I contacted iRhythm to request a resubmission of the bill with the accurate code to facilitate full payment.Despite iRhythm customer support's initial claim that the bill had been paid in full by *****, I later received a bill for the entire cost of the heart monitor, totaling $995. This demand for payment comes after a prolonged period of non-billing to my insurance and a subsequent incorrect billing attempt. I am now being pressured to settle this bill within a week, by 3/12/24.My attempts to resolve this matter directly with iRhythm's customer service have been fruitless. The lack of clarity and cooperation from their representatives has only added to my frustration. It is imperative that iRhythm promptly resubmits the bill with the correct code to Aetna to ensure full payment and prevent the bill from being sent to collections.

• Initial Complaint

  02/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I was told I needed to wear the Zio heart monitor for 2 weeks. My doctor got prior authorization from my insurance company. Next thing you know, I'm getting a bill where they're saying I didn't provide insurance information. So I call them and give it to them. Then I receive another bill. I call again and they ask whether I've had this insurance long. Yes, if 20+ years is long. So they say they'll bill it again. I get another bill. This time I call the insurance and ask what the problem is. The insurance says they are raging morons who do not know how to correctly bill and if they bill it right, it'll get paid. I ask them for specific instructions to give to Irythym so they cannot possibly mess this up. I then call the billing department. They say, oops we're not sure whether to bill it under you as the patient or your husband since it's his insurance. I give them specific instructions per the insurance company and that I will be very upset if this goes to collections for their ineptitude. She promises that won't happen because she's putting a note on the account that this is their mess-up and if it comes back again, they'll fix it. She said that if I don't hear anything within 30 days, I'm good. Months go by, then I receive a letter that they put me in collections for $995. Clearly you can see from the BBB complaints that this company engages in deceptive business practices by doing this over and over to patients! They are clearly aware of the problem and do NOTHING to fix it. They simply destroy people's credit. I am writing to that collections department disputing that debt and I've called and left a message at Irythym to immediately call me back and remove this from my credit report.

• Initial Complaint

  02/12/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  iRhythm Technology will not return my overpayment for $189.15 that was paid twice by error because I received a second bill from them after I paid the amount, and I realized that I already paid the amount for date of service 5/17/2023 an ECG scan and my out of pocket was $189.15, account # **********. I received the first bill from iRythm on 10/2023 and wrote a check (#****) on 10/6/23 for $189.15. The check was cashed by iRhythm on 10/12/2023. Then I received another bill for the same date of service (5/17/2023) with the same account # ************ on **/2023 stating I have not paid. I sent another check (# ****) to iRythm on 10/29/2023 for the same account number ************ for the same amount of $189.15. iRythm cashed the second check on 11/6/2023 and did not return the over payment. I realized I made the error after reviewing my bank account. I called iRythm on 11/20/23 spoke with their representative ***** and she stated she is able to see the over payment and I have a credit on the account that she will place a request to management department for disbursement. One month went by never received the reimbursement so I called again to iRythm the numbers on my statement at ************ on 12/23/23 at 3:56 PM and call toke over 20 minutes. I asked to speak to a manager and no manager was available to speak with me. Again, I place a second request to refund my money of the over payment of $189.15. The representative told me it was in process. No reimbursement has yet been sent to me. Again, I placed call to iRythm on 1/9/24 spoke with rep ******* 1/16/24 spoke with rep **** 2/2/24 spoke with rep **** Still have not received my money back. The representative and a manager told me still in process. I sent a demand letter via e-mail to IRythm on 2/4/24. Still have not got back any response of the status of my overpayment of $189.15. Please help.

• Initial Complaint

  01/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Bad billing practices continue. They continue to send inaccurate statements and will/have not corrected the bill. We rcvd the heart monitor in Feb 2023 and were told the self-pay amount would be $395 (or $355.50 if paid within 30 for a 10% discount), or they could bill insurance and our cost would be $525. When the time came to return the device on 3/1 we called and indicated that we wanted to do self-pay. In Oct we rcvd our 1st bill for $510 and it showed that they had billed insurance (which paid nothing for the device). We called again (10/10) and gave the dates of conversation showing we elected self-pay. We were told the back office would send the corrected updated statement. In November we again rcvd the $510 bill and again called (11/6). We were told to disregard the bill and that upper management would reach out to us. After no contact we called again on 11/21. 11/22 ***** called stating the bill was changed and $395 was the corrected self-pay **** We paid $355.50 while on the phone with him which included the 10% discount which he calculated. In December we rcvd a bill for the remaining $115 ($510-$395). We called 12/7, 1/8, and 1/11 b/c each month we kept getting a bill for $115, and with each call we were told we would be called back and/or to disregard the bill b/c a statement showing $0 would be sent.It is now Jan 31, 2024 and we have again rcvd a $115 bill with final notice on it. Again we have called requesting to speak to a supervisor and again we've been told one will call us back when one is available. They will not put anyone other than the answering rep on the phone. It is clear in the notes that this bill was satisfied with the pymt we made in Nov but they contune to send the $115 bill. We have contacted BCBS who is investigating this further and now reporting this w/ the BBB. BAD billing practice is widespread and continues w/o resolution. This company is running unethical billing practices and needs further investigating.

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