ComplaintsforGearlaunch, Inc

• Initial Complaint

  06/25/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I ordered sweatshirt and was given a fake tracking number, never received the item, contacted company and website is now down and changed name but with same guy advertising on ********* No response from this company back.

  Business response

  06/26/2024

  Hello ****,

  Thank you for your message.

  Currently the tracking for your order OR_TETAX7Q shows that it has been received in your country. You can track it here:
  ***********************************************************************************************************************************;
  
  This means that it has been handed over to customs and once it finishes their process it will be delivered by your local postal service. In our experience, this process may take a few weeks depending on current shipping rules in your country. Please try to contact the local customs office and postal service in your city so they can provide further information about why the order hasn't been delivered to your address. 

  If you have additional questions, please contact our **************** team at **************************************************.

  We'll be happy to help.

  Best,
  GearLaunch

  Customer response

  06/26/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I wish they had provided this information the first time around when I was trying to contact them, this in itself is very poor customer service. Will never do business with them again.
  
  Sincerely,
  
  *********************

• Initial Complaint

  05/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I ordered an item from them. The order has not been received. They lied and said it was shipped, when it was not. They told me the the item was to arrive 4 days ago. The company under GearLaunch, was RichTeesPlaza. I actually sent an email with a follow up email. The company actually deleted their email. On their support page, it lists a phone number that references an email address they have deleted. I ordered a T-shirt on 3 May 2024. The order number is Order #OR_T333EWM.

  Business response

  05/28/2024

  Hello ******,
  

  Thank you for your message. Because all our products are printed to order, we can only offer an estimated delivery date, as you can see in your confirmation email.
  
  After checking the tracking information of your order, we see it was delivered on May 20.
  
  If you have any questions, please reply to the email our **************** sent you a couple of days ago.
  
  Best,
  GearLaunch

• Initial Complaint

  04/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I saw an add on my daughters school ******** page to purchase gear for her graduating class. I paid through PayPal from my bank account for $92.19 worth of gear. The items arrived today and its very apparent that they screenshot her school logo and added the graduating year. The logo is completely blurry and the year is in a different type. I went back to find the post from the ******** page and its been taken down along with any info. The package came without any info or receipt and I cant find any receipt in my emails or texts. I looked up the company and complaints about them scamming people go all the way back to three years ago. I want to return the items for a full refund as they are unusable.

  Business response

  05/01/2024

  Hello ********,

  We're very sorry for the issue with your order.

   Please note GearLaunch licenses a software platform that third parties can use to set up their own online stores. GearLaunch also does not do any advertising or marketing for any store, nor does it print or ship items purchased from any store.

  We see that you've already sent images of the items you received to our **************** team; they will get back to you shortly with a solution.

  Best,
  GearLaunch
  
  

• Initial Complaint

  03/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Scam Artists, this company is using my logo and selling merch without my permission.They are using my name. "*****************************" and adverting on ********* some people have purchased it. No phone support, no reply from email about it. Cease and desist.They are criminals and work under Tee Poco as well

  Business response

  04/01/2024

  Hello Houston,
   
  Thank you for your message.
   
  Like we explained by email, GearLaunch licenses a software platform that third parties can use to set up their own online stores and does not do any advertising or marketing for those online stores, nor does it print or ship items purchased from those online stores.
   
  If you believe that material or content residing on or accessible through our site infringes your copyright (or the copyright of someone whom you are authorized to act on behalf of), please send a notice of copyright infringement containing the information outlined here: ***************************************

  Or please send us the corresponding links so we can look into it.

  
  Regards,
  GearLaunch

• Initial Complaint

  03/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  This company carries third party sellers who misrepresent their affiliation with trustworthy businesses. I purchased something from tm-asics online who misrepresented their product and their affiliation with the ***** Marathon and Asics. The product was not as represented. I contacted the seller and they have refused to issue a refund.

  Business response

  04/01/2024

  Hello ****,

  Thank you for your message.  We have sent you the instructions to return the item to your email address.
  
  Please check your email at your earliest convenience and if you have a question or concern, please reply to it.

  Best,
  GearLaunch
  
  

  Customer response

  04/02/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  03/21/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I ordered 3 ******* Fire t shirts on March 8th totaling $108.60 and havent heard anything about when they will be shipped etc. I would like a response please

  Business response

  04/01/2024

  Hello ***,

  Thank you for your message. Your order was delivered on March 25th.
  
  If you have additional questions or concerns, please contact our **************** team at **************************************************.

  Best,
  GearLaunch

• Initial Complaint

  03/11/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I work for **** and ordered two shirts on 3/4/24 with rush delivery between 4/8/24-3/12/24. No tracking and I have been ignored. Sent several emails and no reaponse. Calied during "business hours" and an automated message says you can only use chat. Chat bots claim that shirts are "printing" and will ship soon. That was last week and I want a refubd or else I will get my credit card company involved. I have saved all correspondence. I want a refund! Order # is: OR_S0XK1C8

  Business response

  03/22/2024

  Hello,

  Thank you for contacting us. Our customer service team has been in touch with you regarding the status of your order since March 8. We see that you selected rush printing which means your order was rushed into production instead of waiting for the countdown to be done and printed with the rest of the batch. As stated in our site, any order can take up to 5 business days for processing. Because our products are made to order, we don't guarantee delivery dates, we can only offer an estimation.
  
  Your order was delivered on March 14th. If you have additional questions or concerns, please reach out to our **************** team at **************************************************.

  Best,
  GearLaunch

  
  

• Initial Complaint

  03/04/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased 2 T-shirts for $72 including shipping and Sales Tax. Image on shirts was of VERY POOR quality. I complained. usabivity.shop/gearlaunch could not guarantee better quality and decided to refund me. OK, but THEY KEPT THE ***** TAX AND REFUSED TO REFUND IT. It is not a lot of money but they have defrauded me and the ******************* by refusing this. All I ask is return my sales tax; $6.04

  Business response

  03/08/2024

  Hello ******,

  Thank you for contacting us.

  As mentioned in our site, the coverage under the Shipping Warranty excludes all fees applicable to the delivery of your order. You can review this policy on the following link:
  ****************************************************************************;

  We apologize for the inconvenience.

  Best,
  GearLaunch

  Customer response

  03/09/2024

   
  Complaint: 21383640
  
  I am rejecting this response because:
  You have refused to refund state tax I paid you. Not a FEE, you have refused to refund ** state sales tax I paid. You refunded ONLY the cost of the poorly made item. The money is not yours and had you made an acceptable product would go to the ***********. This may possibly be illegal as well. 
  Sincerely,
  
  *****************************

• Initial Complaint

  03/02/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Gearlauch.com is using client websites to post shirts, t-shirts, hats, jackets, mugs etc on an unmoderated ************** ************************************************ using the unauthorized use of ******************************* logos. It has been reported to ******** but they do nothing. **********************************************************************************************************

  Business response

  03/05/2024

  Hello ****,

  Thank you for your message. Please note that GearLaunch licenses a software platform that third parties can use to set up their own online stores and does not own or operate any store.

  Its very simple to contact us. Notices of copyright infringement should be sent to ***************************** and they need to include the information outlined here: ****************************************
  
  The notice should include the identification of the material that is claimed to be infringing and the location of the infringing materials that the copyright owner seeks to have removed, with sufficient detail so that GearLaunch is capable of finding and verifying its existence.
  
  At GearLaunch, we take these claims very seriously. Once we receive appropriate documentation, we will work to ensure the items are removed promptly.
  
  If you have already sent us an email, we can assure you that appropriate action has been taken.
  
  Best,
  GearLaunch
  
  

• Initial Complaint

  02/20/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered a breast cancer survivor shirt..they have not responded to any emails, phone number doesn't work, I ordered on February 12th..I have not even received a tracking number or confirmation email..I paid ***** total..I was to arrive today...but nobody has responded... nothing I have tried is working..I believe this was a scam and they are still advertising on **********

  Business response

  02/21/2024

  Hello *******,

  Thank you for your message. Because all our orders are printed to order, we're unable to offer a guaranteed delivery date, only an estimate. 

  The estimated delivery date we provided was between February 20th and 26th, so the delivery of your order is within the time indicated in your order confirmation.
  
  Your order has already shipped and we see that one of our agents has already replied to your email with the tracking information yesterday. If you have additional questions, please reach out to them.

  Best,
  GearLaunch

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩