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ComplaintsforNative
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased this company's deodorant at Target, never used any of their products before. It ruined two scrub tops of mine beyond repair. I reached out to them telling them this and they tried to tell me I used the deodorant wrong. As you can see in the email screenshots, the only directions on the deodorant are "Apply to underarms." They asked me for info to process a refund, and then never replied to me despite several further attempts to contact them.Initial Complaint
04/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On March 27, 2024 I contacted Nativecos.com to request three new deodorant products due to faulty operation of the units. The units have 'elevators' that push product up a sleeve for use. The three products I have do not allow for all of the product to be consumed due to faulty hardware on their product. Nativecos requested I send pictures of the faulty product and I did on March 30th. Upon receiving photos, Nativecos determined that beacuse I used the product, no exception or replacement would be issued. My reasoning for contacting Nativecos was due to the fact I couldn't use all of the product. I am still requesting Nativecos to stand behind their products and replace their faulty products.Initial Complaint
03/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
So your native hair care products caused me to now have hair loss it was coming out in patches and that's never happened before now I have to buy and pay for extensions which is hundreds of dollars if nothing gets done about this I will ***Initial Complaint
11/13/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Have ordered from Native online for years. However this time theres something fishy going on. Ordered & Native received my credit card payment on Oct 28, 2023. Received emails that delivery was late, damaged, returned. Native sent me 2 different tracking numbers, when I was told they couldnt deliver because they didnt have my address, I went to my post office. They put in the tracking number, & said the product HAD NEVER SHIPPED from the CA facility. Im disputing this with my credit card company, not sure if Ill get my money back, but I want others to be aware that this company could be scamming people now.Customer response
12/04/2023
Received your recent letter saying that my case is closed. My credit card company did refund me the disputed amount. Native did contact me offering to fill & send me a free order, but I told them I wasn't interested. It should be noted that they only offered to send me a free order when I left them a poor review on their FB page ! I no longer trust them with online orders, & will no longer order from them.
Their product is a good, but it can be purchased at Target so that's where I will purchase it in the future. Too bad they have such lousy customer service.
Thank you, & Happy Holidays.
****
Initial Complaint
09/13/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
On August 31 I placed an order for three sticks of deodorant. I have since received no tracking info, the order has not shipped, and emails go unanswered. I receive automated emails stating I will receive a reply within 1-2 business days, and after almost a week of emails I have not received a reply. I have contacted via social media, and, similarly to others who have complained, I just receive a brief message stating theyve passed my concern along to their team to look into. I have asked for a refund with no luck. There is no number to contact, so customers are forced to just repeatedly contact via email and social media. I have now been billed $35.14 for products they have not shipped and they are not telling me whats going on with my order.Initial Complaint
08/14/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I would like a refund and and for pain and suffering because its a burn under my arm so bad that its not healing and it it hurts me every day its been going on for over two weeksInitial Complaint
08/14/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
My daughter and I bought this product which gave us both a rash that looks like its a burn from acid and wont healInitial Complaint
07/14/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I have had a subscription for a few years without issue. June **************************************** my subscription. The package had someone elses packing slip enclosed. I immediately emailed Native and received a cute automated response that they would resolve in 1-2 days. I heard nothing. I emailed a few more times, sent Instagram and Messenger messages, never any response. They have no phone numbers to call. Ultimately I am stuck with a product I dont want, could not get a refund, and canceled my subscription. It is too bad, I like the product but no customer service means I cannot be a customer.Initial Complaint
06/04/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
06/4/23 Purchases 1ml of facial serum Does not contain accurate measurementInitial Complaint
04/17/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I placed an order and was sent someone elses package. They have no customer service phone number and I have emailed customer service and have gotten no response. I just want my order or a refund.Customer response
05/09/2023
I emailed everyone I could find and finally I was contacted back and refunded. Thanks for your help.
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Customer Complaints Summary
33 total complaints in the last 3 years.
30 complaints closed in the last 12 months.