ComplaintsforNative
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased this company's deodorant at Target, never used any of their products before. It ruined two scrub tops of mine beyond repair. I reached out to them telling them this and they tried to tell me I used the deodorant wrong. As you can see in the email screenshots, the only directions on the deodorant are "Apply to underarms." They asked me for info to process a refund, and then never replied to me despite several further attempts to contact them.Initial Complaint
04/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On March 27, 2024 I contacted Nativecos.com to request three new deodorant products due to faulty operation of the units. The units have 'elevators' that push product up a sleeve for use. The three products I have do not allow for all of the product to be consumed due to faulty hardware on their product. Nativecos requested I send pictures of the faulty product and I did on March 30th. Upon receiving photos, Nativecos determined that beacuse I used the product, no exception or replacement would be issued. My reasoning for contacting Nativecos was due to the fact I couldn't use all of the product. I am still requesting Nativecos to stand behind their products and replace their faulty products.Initial Complaint
03/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
So your native hair care products caused me to now have hair loss it was coming out in patches and that's never happened before now I have to buy and pay for extensions which is hundreds of dollars if nothing gets done about this I will ***Initial Complaint
11/13/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Have ordered from Native online for years. However this time theres something fishy going on. Ordered & Native received my credit card payment on Oct 28, 2023. Received emails that delivery was late, damaged, returned. Native sent me 2 different tracking numbers, when I was told they couldnt deliver because they didnt have my address, I went to my post office. They put in the tracking number, & said the product HAD NEVER SHIPPED from the CA facility. Im disputing this with my credit card company, not sure if Ill get my money back, but I want others to be aware that this company could be scamming people now.Customer response
12/04/2023
Received your recent letter saying that my case is closed. My credit card company did refund me the disputed amount. Native did contact me offering to fill & send me a free order, but I told them I wasn't interested. It should be noted that they only offered to send me a free order when I left them a poor review on their FB page ! I no longer trust them with online orders, & will no longer order from them.
Their product is a good, but it can be purchased at Target so that's where I will purchase it in the future. Too bad they have such lousy customer service.
Thank you, & Happy Holidays.
****
Initial Complaint
09/13/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
On August 31 I placed an order for three sticks of deodorant. I have since received no tracking info, the order has not shipped, and emails go unanswered. I receive automated emails stating I will receive a reply within 1-2 business days, and after almost a week of emails I have not received a reply. I have contacted via social media, and, similarly to others who have complained, I just receive a brief message stating theyve passed my concern along to their team to look into. I have asked for a refund with no luck. There is no number to contact, so customers are forced to just repeatedly contact via email and social media. I have now been billed $35.14 for products they have not shipped and they are not telling me whats going on with my order.Initial Complaint
08/14/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I would like a refund and and for pain and suffering because its a burn under my arm so bad that its not healing and it it hurts me every day its been going on for over two weeksInitial Complaint
08/14/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
My daughter and I bought this product which gave us both a rash that looks like its a burn from acid and wont healInitial Complaint
07/14/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I have had a subscription for a few years without issue. June **************************************** my subscription. The package had someone elses packing slip enclosed. I immediately emailed Native and received a cute automated response that they would resolve in 1-2 days. I heard nothing. I emailed a few more times, sent Instagram and Messenger messages, never any response. They have no phone numbers to call. Ultimately I am stuck with a product I dont want, could not get a refund, and canceled my subscription. It is too bad, I like the product but no customer service means I cannot be a customer.Initial Complaint
06/04/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
06/4/23 Purchases 1ml of facial serum Does not contain accurate measurementInitial Complaint
04/17/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I placed an order and was sent someone elses package. They have no customer service phone number and I have emailed customer service and have gotten no response. I just want my order or a refund.Customer response
05/09/2023
I emailed everyone I could find and finally I was contacted back and refunded. Thanks for your help.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
33 total complaints in the last 3 years.
30 complaints closed in the last 12 months.