ComplaintsforNative
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/14/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I have had a subscription for a few years without issue. June **************************************** my subscription. The package had someone elses packing slip enclosed. I immediately emailed Native and received a cute automated response that they would resolve in 1-2 days. I heard nothing. I emailed a few more times, sent Instagram and Messenger messages, never any response. They have no phone numbers to call. Ultimately I am stuck with a product I dont want, could not get a refund, and canceled my subscription. It is too bad, I like the product but no customer service means I cannot be a customer.Initial Complaint
06/04/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
06/4/23 Purchases 1ml of facial serum Does not contain accurate measurementInitial Complaint
04/17/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I placed an order and was sent someone elses package. They have no customer service phone number and I have emailed customer service and have gotten no response. I just want my order or a refund.Customer response
05/09/2023
I emailed everyone I could find and finally I was contacted back and refunded. Thanks for your help.
Initial Complaint
04/13/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Requesting a return and refund for 3 sticks of deodorant purchased 3/28/2023. I messaged on April 9, 2023 I no longer wanted them and they were unopened and I would like to return them since it is within the 30 days as mentioned on the Native website *************************************************Initial Complaint
04/13/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
March 27, order #S13080762 I purchased 2 shower gels and some deodorant from Native. It arrived April 5th.One of the shower gels leaked all over my order. I cleaned up everything but did contact in an email to them 3 times. First email I **** was 4/6 I asked that they please reimburse me for the gel that leaked because it was a Easter gift and I did not think it would be delivered in time if they re**** a new one. ***** assured me it would be there before Easter. I **** another message 4/8 saying it still was not here and pls reimburse me.I **** another message on 4/10 asking ***** to please respond to my last email. NOTHING... I finally got the replacement gel on the 4/12 at 4:00pm. If you can believe it, it was also LEAKING. So weird. I explained I would not be using Sour ********************* shower gel for myself and would have no use and like I had asked in the beginning a simple return would work for me. No Im just being ignored.Initial Complaint
04/11/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On April 1, 2023, I placed an online order to this company-Native Cosmetics. I finished the transaction by paying through PayPal $37.02. The information provided states that items are shipped within 1-2 days and received in about 1 week depending on shipping method. It has been 10 days and my order still shows unfulfilled and multiple emails, instant messages and posts on their ******** page only get a generic message that they apologize for the delay, we are looking into it and someone will contact you about your order. I have, in writing, requested to cancel the order and get a refund and they will not acknowledge my request.ORDERDATESTATUSTYPETOTAL#S13100203 Apr 01, 2023 Unfulfilled One-Time $37.02Initial Complaint
04/11/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Hi,Ive been a customer of ******************** for many years however always purchased from Amazon and other stores. This time I purchased deodorant from their website. I placed an order 8 days ago and they continue to not ship. The order online tracking just says oh no this hasnt shipped. I have emailed support many times and they do not respond. They say orders ship 1-2 days. They literally only have one email to contact and no phone number or chat. ***** is the only email to contact and you could read all reviews now saying they do not respond or ship items so its awful customer service and I cant support a business with awful customer service. I have requested a refund and forwarded my order number and she only responds with she cant find an order.Customer response
09/05/2023
The company took months to ship my item however I have received it so fyi.Initial Complaint
04/02/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Transaction date: March 17, 2023 Amount: $11.80 Product: plastic-free ***************** deodorant Order number: S13037439 Nature of dispute: I reached out to Native on March 25, 2023 via their Contact Us form on their website because I received someone elses order on March 24, 2023, and the product I received is not the product I ordered. I received an automated email on March 25, 2023 confirming receipt of my Contact Us form submission. On March 26, 2023, I received an email from ************************* (I believe this is just a generic name they use for all of their customer support communications). ***** asked what product I received and asked me to confirm if the packing slip had a different name/address on it. I confirmed on March 26, 2023 I sent two emails in response: the first included a picture of the packing slip showing that someone elses name & address were on the packing slip; the second included a screenshot of the order I was supposed to receive. I have attached the same photo and screenshot to this submission here. I never received a reply from *****, even after I followed up on March 28, 2023 and April 1, 2023. I sent a message to Native on April 1, 2023 via Instagram and did not receive a response. I submitted a new Contact Us form submission on the Native website (www.nativecos.com) and received another automated response email from ************************* again. I expect to receive the product I ordered as well as a billing adjustment or other concession because I have had to reach out so many times to try to get he product that I paid for and was supposed to receive over a week ago.Initial Complaint
02/25/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I received notification from Native Cosmetics that my paid sunscreen order was shipped to me on 11/19/22. Order is #S12533554 . I live in **. I didn't receive the sunscreen. Rather, I received cheaper merchandise with a packing slip dated 11/19/22. The packing slip indicated that what I received was merchandise purchased by a Native customer living in **********, **. Per the packing slip, that person's order is #S12533642. I contacted Native through their website in early December 2022. I received an automated response indicating receipt of my correspondence and a 1-2 day delay in responses due to covid-19. I have since emailed Native directly on 12/18/22, 1/9/22, receiving the same automated response. I have had written complaints to Native through Messenger on 12/18/22, 12/19/22, 12/28/22 and 1/29/23. The responses in sum are that my complaint is being forwarded to the correct party. There has been no customer contact or resolution to date. I have even expressed willingness to keep the cheaper product and have Native refund the difference that I was charged for my order that was not received. Sadly I see at least one other quite similar consumer complaint. Native needs to be accountable. Your assistance is greatly appreciated.Initial Complaint
02/06/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I have purchased items from Native. Problem, I have tried to unsubscribed many times and continue to receive advertising emails, texts. I said I would contact BBB because of this. All contact from me has been thru emails. Jan/Feb '23. Same experience happened Oct/Dec '22.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
35 total complaints in the last 3 years.
7 complaints closed in the last 12 months.