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Business Profile

Online Retailer

Native

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for Native's headquarters and its corporate-owned locations. To view all corporate locations, see

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Native has 2 locations, listed below.

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    • Native

      201 California Street Suite 450 San Francisco, CA 94111

    • Native

      225 Bush Street Suite 1900 San Francisco, CA 94104

    Customer Complaints Summary

    • 35 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/13/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 31 I placed an order for three sticks of deodorant. I have since received no tracking info, the order has not shipped, and emails go unanswered. I receive automated emails stating I will receive a reply within 1-2 business days, and after almost a week of emails I have not received a reply. I have contacted via social media, and, similarly to others who have complained, I just receive a brief message stating theyve passed my concern along to their team to look into. I have asked for a refund with no luck. There is no number to contact, so customers are forced to just repeatedly contact via email and social media. I have now been billed $35.14 for products they have not shipped and they are not telling me whats going on with my order.

    • Initial Complaint

      Date:08/14/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I would like a refund and and for pain and suffering because its a burn under my arm so bad that its not healing and it it hurts me every day its been going on for over two weeks

    • Initial Complaint

      Date:08/14/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My daughter and I bought this product which gave us both a rash that looks like its a burn from acid and wont heal

    • Initial Complaint

      Date:07/14/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have had a subscription for a few years without issue. June **************************************** my subscription. The package had someone elses packing slip enclosed. I immediately emailed Native and received a cute automated response that they would resolve in 1-2 days. I heard nothing. I emailed a few more times, sent Instagram and Messenger messages, never any response. They have no phone numbers to call. Ultimately I am stuck with a product I dont want, could not get a refund, and canceled my subscription. It is too bad, I like the product but no customer service means I cannot be a customer.

    • Initial Complaint

      Date:06/04/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      06/4/23 Purchases 1ml of facial serum Does not contain accurate measurement

    • Initial Complaint

      Date:04/17/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order and was sent someone elses package. They have no customer service phone number and I have emailed customer service and have gotten no response. I just want my order or a refund.

      Customer Answer

      Date: 05/09/2023

      I emailed everyone I could find and finally I was contacted back and refunded. Thanks for your help.

    • Initial Complaint

      Date:04/13/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Requesting a return and refund for 3 sticks of deodorant purchased 3/28/2023. I messaged on April 9, 2023 I no longer wanted them and they were unopened and I would like to return them since it is within the 30 days as mentioned on the Native website *************************************************

    • Initial Complaint

      Date:04/13/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      March 27, order #S13080762 I purchased 2 shower gels and some deodorant from Native. It arrived April 5th.One of the shower gels leaked all over my order. I cleaned up everything but did contact in an email to them 3 times. First email I **** was 4/6 I asked that they please reimburse me for the gel that leaked because it was a Easter gift and I did not think it would be delivered in time if they re**** a new one. ***** assured me it would be there before Easter. I **** another message 4/8 saying it still was not here and pls reimburse me.I **** another message on 4/10 asking ***** to please respond to my last email. NOTHING... I finally got the replacement gel on the 4/12 at 4:00pm. If you can believe it, it was also LEAKING. So weird. I explained I would not be using Sour ********************* shower gel for myself and would have no use and like I had asked in the beginning a simple return would work for me. No Im just being ignored.

    • Initial Complaint

      Date:04/11/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 1, 2023, I placed an online order to this company-Native Cosmetics. I finished the transaction by paying through PayPal $37.02. The information provided states that items are shipped within 1-2 days and received in about 1 week depending on shipping method. It has been 10 days and my order still shows unfulfilled and multiple emails, instant messages and posts on their ******** page only get a generic message that they apologize for the delay, we are looking into it and someone will contact you about your order. I have, in writing, requested to cancel the order and get a refund and they will not acknowledge my request.ORDERDATESTATUSTYPETOTAL#S13100203 Apr 01, 2023 Unfulfilled One-Time $37.02

    • Initial Complaint

      Date:04/11/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi,Ive been a customer of ******************** for many years however always purchased from Amazon and other stores. This time I purchased deodorant from their website. I placed an order 8 days ago and they continue to not ship. The order online tracking just says oh no this hasnt shipped. I have emailed support many times and they do not respond. They say orders ship 1-2 days. They literally only have one email to contact and no phone number or chat. ***** is the only email to contact and you could read all reviews now saying they do not respond or ship items so its awful customer service and I cant support a business with awful customer service. I have requested a refund and forwarded my order number and she only responds with she cant find an order.

      Customer Answer

      Date: 09/05/2023

      The company took months to ship my item however I have received it so fyi. 

    Native is NOT a BBB Accredited Business.

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