Complaints

This profile includes complaints for Divvy Homes's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Divvy Homes

  300 Montgomery St Ste 350 Suite 350 San Francisco, CA 94104-1925

  
• 

  Divvy Homes

  530 Howard St Ste 100 San Francisco, CA 94105-3016

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am lease purchasing a home from divvy. They currently report my rent to the credit bureau. Ive never been late. In November of 2023 they changed companies that they use to report to the credit agency. When they switched they closed the account in the credit bureau. This was not a closed account but my credit score dropped immediately 112 pts. I notified divvy and after much run around they finally admitted fault and said it shouldnt have been closed. They asked me to wait until January 2024 to see if it fixed the problem. In January they started a new company reporting to credit bureau. They now only report to trans union. So my TransUnion report went back up 100 pts but nothing on the equifax report. The new company boom is only reporting to TransUnion but on their website they use equifax to rate your credit. So they dropped my credit by closing an account and now they refuse to report to equifax which is negatively affecting my credit. Thus making my rent/lease from them longer and costing me more money in rent and total house cost which goes up each year I have the lease. So they negatively impacted my credit and now are profiting off of it making it a conflict of interest!!!

  

  Business Response

  Date: 05/10/2024

  Thank you for your feedback. When we switched credit reporting services, your account was transferred to the new provider, and your report should reflect this transfer. However, third-party websites may interpret and display these changes differently, indicating that an account was closed. Credit reporting is complex, and it's not unusual to see short-term fluctuations in credit scores during such transitions. While we can't specify exactly why a score may change, the credit bureaus and these third-parties do provide insights into changes in your report and suggestions for improving your scores. Additionally, our reporting agency does report to all three major credit bureausExperian, Equifax, and TransUnion. Finally, and most importantly, were here to help and committed to supporting your journey towards homeownership. If you have any further concerns or need additional support, please don't hesitate to reach out to us.

  Customer Answer

  Date: 05/10/2024

   
  Complaint: 21652497
  
  I am rejecting this response because:
    They are reflecting blame onto the credit agencies? Please review previous email I sent where they clearly admit the account should not have been closed! This has dropped my credit score over 100 pts for no reason except for neglect on their part. Once again this is the same company I have  lease purchase with for my home. The longer they mess with my credit and Im unable to purchase the home then the purchase price increases. This is all their fault by neglect because they went with a cheaper company to report and didnt close out properly and now they are gonna make more money off of me because of this???? Is this not what the BBB is for? I cant buy a car right now much less a house due to this reason alone! 

  Sincerely,
  
  *********************

  

  Business Response

  Date: 05/17/2024

  We're sorry to hear our reply was not satisfactory to you. However, we can only reiterate the comments in our original reply. When we switched credit reporting services, your account was transferred to the new provider, and your report should reflect this transfer. Unfortunately, we wouldn't be able to pinpoint an exact cause of the fluctuations since the transfer, but we remain committed to supporting your journey towards homeownership.  

  Customer Answer

  Date: 05/20/2024

   
  Complaint: 21652497
  
  I am rejecting this response because:
  Previous emails from divvy explain that what happened should not and now they continue to say should not. Well it did and Im suffering for their financial gains! The second part of the complaint wasnt even acknowledged. Why are they reporting to TransUnion but their website reads from equifax. My credit is in very poor standing according to them from them and by them! How is all this not a conflict of interest? U negatively affected my credit and are profiting from it, and Ive never been late or missed a payment????
  Sincerely,
  
  *********************

• Initial Complaint

  Date:05/01/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered into a lease purchase contract with Divvy Homes:-The home has had water intrusion and I have had personal property damaged due to the flooding. -The untimely and the repair are habitable now but are sub-standard.-I no longer feel safe purchasing the home and would like to leave the home without penalty.-The repairs completed by contractors, does not allow the home to be used in the same manner presented to me at the time of the lease.

  

  Business Response

  Date: 05/10/2024

  Thank you for sharing your concerns with us. We strive to ensure that all repairs are conducted promptly, safely, and to a high standard, and we apologize if your experience did not meet these expectations. Your safety and satisfaction are extremely important to us. We would appreciate the opportunity to address the issues youve mentioned and discuss your lease in detail. A member of our team will be reaching out to you shortly to gather more information and explore how we can resolve this matter to your satisfaction. Thank you for your patience and for bringing this to our attention.

• Initial Complaint

  Date:03/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The home all together.

  

  Business Response

  Date: 04/03/2024

  We appreciate all feedback and are committed to learning from our residents' experiences. However, because this feedback lacks any specific content or areas of concern, we are unable to adequately address the concerns. We would invite the resident to please reach out to our team directly *************************************** if she would like to discuss her account further. We would be happy to assist. 

• Initial Complaint

  Date:03/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My HVAC system was bad (problem was fixed) which caused my 2-week electricity bill to be $364.00. I have called and emailed over and over again with no response. I am just looking for a solution for this situation.

  

  Business Response

  Date: 04/04/2024

  We were able to connect with the resident and believe the situation to be resolved. Should there be any further concerns, we invite the resident to please reach us directly at ************************************* 

• Initial Complaint

  Date:02/29/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There were many red flags before moving in; because we were pressured to move out from the previous address; we could not help but to move into the current property. 1) Specific questions weren't answer regarding the amount needed paid prior to move in. The rep continue to inform us to pay more money instead of giving us the total amount to move in. 2) We had the moving truck an extra day because we had no access to the property after the lease was signed and we had no code to access the lock box to move in according to the contract 3) our phone numbers they have on record goes directly to voicemail or a message they are assisting other customers, and we either call using another number, or *67 in order to get a person 4) tried to pay the rent a week or more earlier than the due date, by using the checking pay method, only to learn that it doesn't work. This was to avoid the fees they charge (over $20) when using a debit card. Now the 1st is tomorrow, they have not contact us, by email or phone, or text to help; and I hope they are not setting us up to evict us. We don't trust this company, because a rep name ******* lied to us and mislead us when she place in the system to make other co-workers and her superiors appear as if I or my husband is the problem. We had no water when we finally entered the property. Someone disconnected the water meter from the main shut on/off valve to disable us the inability to have water and it was over 1 week without water. But I am concern about the pay method. This company is not to be trusted and treating us as if we are the problem. Will lie and make it appear as if we are the problem by blocking our phone or have it where I calls are forwarded straight to voicemail and they do not contact us in time by all contacting methods to help. I don't advise anyone to trust them, unless you have money to hire a great lawyer. I do not want any apologies, I want them to pay for us to move, with advance rent payment expenses.

  

  Business Response

  Date: 03/06/2024

  We were able to connect with ************** and discuss her concerns. Her concerns regarding account verification and reimbursement for the water have both been addressed. We discussed the frustrations that ************** has experienced with connecting with our team, and committed to her that we are going do better moving forward.

  Customer Answer

  Date: 03/06/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  

  So that we are clear, the representative brought up the water bill issue; I had no issue with that due to them correcting and making thing right with that issue.  My issues were the lack of responding to our text, email, and having to use phone numbers unfamiliar to their system to get a human on the phone, where they still did not respond in a timely fashion on an issue such as the inability to pay rent, or our rent will be late due to a faulty payment system on their portal.

  We hope that they improve in the communication department; and we will ********** if there are any improvements.

  
  Sincerely,
  
  ****** Or *********************

  

  Business Response

  Date: 04/03/2024

  We are appreciative that our resident finds the proposed resolution satisfactory, and we welcome the concerns and feedback raised about our communication and the opportunities they provide to improve going forward. If issues persist, we encourage our resident to reach out to us to discuss her concerns and we will be glad to address them. 

  Customer Answer

  Date: 04/03/2024

   
  Complaint: 21367779
  
  I am rejecting this response because:  the reach out was attempted, the reason for our going outside of the company to get the attention to someone who will correct, not cover up, gaslight, or make excuses for something that is simple.  Number 1, send your operators to a workshop so they may interact to callers in a **************.  Once that issue is corrected; your development for prospects will increase guaranteed.  Number 2, I can call anytime of the day, especially in the beginnng and at the exact start of your business hours, and my phone number you have on your record goes directly to voicemail with a message stating you are currently assisting other customers; which is bull.  Lastly/Finally: do not underestimate another individual; they may pretend to rent/buy your property for the sole purpose as to see how you actually conduct business.
  
  Cordially,
  
  *******************ason

  

  Business Response

  Date: 04/11/2024

  We want to thank our resident for following back up and provide an update since our last discussion with her. Since receiving the response, we were able to make contact with the resident to better understand her concerns and frustrations. As always, we appreciate the opportunity to learn from her experience and utilize the feedback to do better going forward. 

  Customer Answer

  Date: 04/15/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  The phone calls are no longer blocked and we are able to get a person over the phone.  We will see how things are processed as far as assistance and communications are concerned;  

  For the record, the maintenance department is awesome and very supportive and helpful.  We will again, allow time for the otherside of this company to do the same - thank you.

  Sincerely,
  
  ***********************

• Initial Complaint

  Date:01/11/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed a lease to own agreement with Divvy Homes in June 2021, and unfortunately had to terminate our contract in Nov. 2023 due to a new job located across the country. We followed all the instructions per the termination contract but were not refunded our money as stated in the contract at 30 or 45 days. We are now past 60 days plus from move out with Divvy Homes whom is now in possible violation of ******** law.This is not a small amount at $12,896.03 due back to **. It's an unfortunate event which will be escalated in a ******** court.

  

  Business Response

  Date: 01/19/2024

  Thank you for reaching out and expressing your concerns regarding the delay in the refund of your Divvy Homes savings. We understand that the situation has been inconvenient and we genuinely appreciate your patience throughout this process. We would like to assure you that your refund has been processed from our end. Unfortunately, once the check is dispatched, the exact timing of its delivery can be subject to variables beyond our control.We have provided the best possible updates and estimated delivery windows based on the information available to us. We deeply regret any inconvenience this delay may have caused you and are committed to resolving this matter efficiently. Should you require any further assistance or information, please do not hesitate to contact us. We are here to help and will continue to provide any updates as they become available.

  Customer Answer

  Date: 01/19/2024

   
  Complaint: 21135045
  
  I am rejecting this response because:

  They did not dispatch the check as contractually agreed at 45 days, and not even at 60 days. The response is irresponsible at best. Check your records, you failed to hold up your end of the contract.  After fighting for weeks with Divvy we finally received our +$12k check, which could have been completed electronically, Divvy had our account information, they were taking money from our account every single month.

  71 days later and numerous emails and calls from us. Service 1/10 rating.

  
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 01/24/2024

  We apologize that we did not meet your expectations on the check delivery, but we are glad to hear that the check has been received. 

• Initial Complaint

  Date:12/05/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did a lease to purchase home putting a down $4,600. In addition the rent was total amount plus an additional 584 to be added to the savings. 2 Years later, i paid over 80k in rent minus the 20k in savings. The house had nothing but issues but not once did anyone care to come out to look.1- backyard flooded every time it rained - we talking includes - water just sitting - very harzardous and mold sitting on the side of the house. Original owner added concrete to the entire backyard with no permit and no drainage was put - Divvy never disclosed this to me and probably wont when they try to sell the home again. I reported this and nobody cared to come out. I should have reported it to the health department. 2 - Electrical issues - couldn't even turn on the front porch because the lights flickered like sos signals. Did i report this? No - because i knew Divvy wouldn't do anything.3 - Divvy Homes sent out an email offering 'early termination' - that you could sign up for - no questions asked - just state why. I did that. I signed up and since my wife ended up with hip arthritis it was getting too painful for her.4- Now that i am out (after day after day of eviction notice) - because i asked them to take the rent out of my savings which they agreed, but yet this eviction notice was out of control - so i packed as fast as i could to get out. Ending result - from 20k savings, they now tell me i will only get **** back. They do not provide a breakdown they only give you a screenshot of the original contract of surrender fee - and that was the original contract if i broke it - this was an approved, early termination that Divvy offered. Now they want to scam me and charge me **** for surrender fee !! no explanation of what is covered, what and how they came up with that. I emailed the ***** *********************** and COO - *************************** - but will they care? Probably not - because there are so many complaints on this company - they don't care - they just want your money!!!

  

  Business Response

  Date: 12/11/2023

  We have connected directly with the resident and believe this matter to be resolved. We are always grateful for the feedback of our residents, and the opportunity to improve our processes moving forward.

• Initial Complaint

  Date:10/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There has been ongoing plumbing issues since we moved into the home. Each time, Divvy provides a temporary fix and we are promised that the issue is fixed. The plumbers that were hired by Divvy replaced the pipes that run from the house into the yard, but that did not solve the issues of water and sewage backing up into the house. When plumbers come out they say the problem is underneath the house. This is also stated by plumbers that we have hired for plumbing issues. Divvy initially promised to replace the pipes under the home, but it has not been done yet. We are going into week 3 of water and sewage backing up into the half bath by the kitchen. We are also unable to run water in the kitchen because it will also cause the toilet to back up and hot water to leak into the bathroom. The A/C is also leaking into the **** and **** bathroom resulting in the ceiling buckling and cracking up into the floor. There is a foul odor in the home. We have run the wet vac in one of the bedrooms because there is water standing on the carpet. Each time we run the wet vac and get the water up, it returns to being completely soaked within minutes. They had us to sign an early termination lease and we have to be out December 26. We dont want to be charged for something that Divvy is aware of and ongoing. Most of the repairs and items that were supposed to be replaced were never done.

  

  Business Response

  Date: 11/08/2023

  On November 6th, we spoke with ******************** by telephone to review her concerns and discuss any fees that *** be applicable and/or waived in connection with her lease termination. After the phone call, we believe these concerns to be alleviated and resolved. 
  

  Customer Answer

  Date: 11/09/2023

   
  Complaint: 20803630
  
  I am rejecting this response because: the items that were to be repaired or replaced on the initial inspection report have not all been addressed.  We do not want to be held responsible for these items and have them deducted from monies that are due us.  We want to ensure that the items in the inspection report like the pool retaining wall, the sidewalk, the dishwasher, the lower oven, the garbage disposal, and other items included on the inspection report are not deducted from monies owed.  Also, we do not want them to deduct for the ceiling that is falling in the bathroom because of the leaking water from the A/C each time it is turned on.  The ceiling is falling in, a shelf fell off the wall leaving large holes and when the ceiling fell, it is now breaking up into the bathroom floor.  The sinks in the master bathroom have had sewage backed up into the sink since the plumbers said they made repairs and the entire house has a horrible odor from all of the sitting water and mold.  The mold is black. The floor boards in the hallway has water underneath and you can hear water squishing as you walk in the hallway.  The baseboards in the main hallway and half bath are swollen and falling apart.  The floor in the kitchen has tiles that are coming up.  

  I have pictures that I can provide that I have already provided to them but they do not address it.  

  
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 11/15/2023

  On November 14th, we spoke with our resident and believe we have adequately addressed her concerns and that a suitable outcome has been reached.

• Initial Complaint

  Date:10/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a home from Divvy in May 2023. I sent maintenance requests for it being cold downstairs and I was told that we needed to have someone come out and replace the seals on the doors and windows. Now that we have purchased the home from Divvy, we find out that the thermostat downstairs was broken and not connected to the furnace. They knew of this because it was listed on the inspection report. Also, the *** was trying to contact them for a year and could never get a response regarding them fixing the roof, fence, and paint on the home. We were not aware of this until we were days from purchasing the home. The *** thought they needed to inform us because Divvy finally responded to an email only to let them know that we were about to buy the home. The *** told them that these repairs needed to be made before selling the property and they agreed but never said a word to us. When we asked about it we were told that they were not going to repair anything except the roof. They sent a company out to patch up the roof, but the *** stated that they told them it had to be replaced and not patched because the panels were not going to match. Needless to say, we were not able to get our insurance company to insure the roof because of the condition and we had to pay $13,000 for a roof days after purchasing it. The fence was never repaired, and we are left trying to come up with $16,000 to replace it. The *** is charging us per day until the fence is repaired and this is totally not fair to us. All of the major repairs they avoided by ignoring the ***'s requests and sold us the property knowing about the repairs and causing financial burdens upon us. We attempted to get an attorney to look into the issue but after 8 months of stringing us a long they decided they werent going to be able to help us. Real estate law is expensive, and we are just unable to pay for an attorney to fight this battle for us. I have emails from the *** to prove my allegations.

  

  Business Response

  Date: 10/27/2023

  Thank you to ******************** for reaching out to discuss their buyback experience. We strive to make the buyback process smooth for all of our residents and are sorry to hear that their expectations were not met. 

  
  To address ******************** concerns regarding the roof repair, it is true that the *** issued a notice that there are missing shingles on the roof. In all cases, we will seek to make expedient and cost-effective repairs, which may involve quotes from multiple vendors. We addressed the concerns of the *** regarding the missing shingles and replaced the shingles at Divvys cost. Because the roof showed no signs of failure or reported leaks, we would not replace the roof. Any ***-required repairs regarding the maintenance of fencing and facades are a resident responsibility, and would not be addressed by Divvy. 

  
  During the buyback process, we were not made aware of any lender requirements related to the roof. Should the lender have made this a requirement for the loan approval, it would have been handled in accordance with our policies. Prior to closing, a buyer is required to provide proof of insurance. If the insurance company later rescinded the insurance coverage, we are not a party to this agreement and cannot comment on the circumstances surrounding this arrangement. 
  In regards to the thermostat, we sent a vendor to inspect the system in January 2020. While it was indicated that the downstairs thermostat was not functioning, the vendor stated in their report that the system was still able to effectively heat and cool the home using the working equipment. Until receiving ********************, our understanding was that the issue was resolved. 

  
  We are disappointed that ******************** was not pleased with the buyback experience, but our goal is to always address maintenance issues uniformly across all residents, regardless of the stage in their lifecycle with us. In sum, residents have full autonomy in inspecting and addressing the home's condition prior to consummating a buyback. There is no requirement that a buyback be executed, and residents can opt to move out (or renew) at lease expiration in lieu of exercising their option to purchase.
  

  
  

  Customer Answer

  Date: 10/27/2023

   
  Complaint: 20754698
  
  I am rejecting this response because: Divvy was notified a few times that the home was not heating downstairs and we were told that we needed to get the windows and doors insulated. We were never told that the thermostat wasnt functioning thats why we never address it. We were told that this house only had one thermostat upstairs and it would heat and cool the entire house. When we had someone come out they said that the downstairs thermostat was needed to heat the downstairs. 
  

  The *** told you that the roof needed to be replaced not repaired. They also told you that you couldnt replace the shingles because it wouldnt match. They sent me all of the emails between you. Also, in our contract we were not responsible for the fence. You all made changes to your contract after we moved in and we were never given a new one. Maintenance came out three times to repair the fence so if it was our responsibility why would someone come out to repair out? 
  

  At the end of all of this, we were stuck with all of these repairs because you avoided the *** for months because you were waiting on us to buy or move out. We were out in a bad situation because we had to rush and buy the home and didnt know if these *** issues until we purchased. *** said that they didnt put a lien on the property because they were told that the issues would be fixed before you sold it as the email shows. 
  
  Sincerely,
  
  *************************************

• Initial Complaint

  Date:10/18/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DIVVY Homes has been the worse company to do a lease to buy from. They give you a hard time when things needs to be repaired I was told that it's my responsibility to get repairs done. I called because I had 2 trees to fall in the back and afraid that one will fall on the house, they sent 2 vendors out because of the cost. I paid ******* month to be giving a hard time when it's dealing with my life and safety. I decide that I'm not going to buy and moved out. For one the price was just way too high. I owed ******* I sent an email regarding the ******** I paid for deposit and my ****** savings I paid monthly. After they take there ******* I should have over ******* coming to me. No response on the email sent. From the reviews they don't send people money owed to them.

  

  Business Response

  Date: 10/26/2023

  Thank you to **************** for sharing his experience with Divvy Homes. We greatly value the safety of our residents and give the highest priority to any maintenance requests related to health and safety. Prior to beginning any work, it is standard practice for Divvy to obtain multiple quotes from vendors. The reported tree was removed at no cost to the resident. At move out, the breakdown for return of ****************** savings were provided within the lease agreed timeframe. If there are additional questions or concerns, we encourage the resident to please reach out to us at *************************************.  

  Customer Answer

  Date: 10/28/2023

   
  Complaint: 20745780
  
  I am rejecting this response because: what they are saying does not add up,  I paid ****** a month in saving in which they are trying to keep. I have attached emails 
  
  Sincerely,
  
  Lacarlus ******