Complaints

This profile includes complaints for Divvy Homes's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Divvy Homes

  300 Montgomery St Ste 350 Suite 350 San Francisco, CA 94104-1925

  
• 

  Divvy Homes

  530 Howard St Ste 100 San Francisco, CA 94105-3016

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/13/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went into a rent to own home with Divvy homes and put a deposit of $8400. They use their own inspectors and relestate agents who dont put the consumer first. After moving in, we had to replace $3000 in pool equipment divvy wouldnt cover. after a year and a half, we still couldnt qualify for the buy back price and bought elsewhere. Divvy is refusing to refund any deposit as a forfeit fee that is not in compliance with ******* tenant laws. I will be filing in court as next steps. Also this resolution from divvy came 2 months after move out and after many times of reaching out via email for answers on the money.

  

  Business Response

  Date: 10/23/2023

  To begin, we thank **************** for reaching out to discuss her experience with Divvy Homes. We greatly value the opportunity to learn from our residents experiences. On October 12, 2021, **************** signed a proposal with Divvy Homes which is provided and signed prior to Divvy extending an offer for purchase on any home. Among other pertinent details, the resident is made aware of the balance to be paid as the Option Down Payment, the fees associated with termination, and the circumstances under which these fees would be charged by Divvy Homes.
  
  Signature of this document is done to ensure full understanding of the commitments made by Divvy and those made by our residents prior to any contractual agreements, and these agreements are restated in the lease agreement. Any fees charged to **************** upon early termination of her lease were done so in accordance with the lease agreement.
  
  To address the expenses incurred by **************** related to the pool, all residents are made aware that pool and spa repairs are the sole obligation of residents. Residents are informed of these obligations prior to entering into a lease agreement with Divvy. The reimbursement of pool equipment was handled in accordance with the lease agreement. However, to better understand and address ****************** experience, we will be reaching out to gain additional context and insight as to her experience.

  Customer Answer

  Date: 10/25/2023

   
  Complaint: 20734130
  
  I am rejecting this response because:

  Divvy homes is attempting to keep monies put down as a deposit to secure a rent to own home. Divvy homes used their own realestate agents and home inspectors who worked only in the best interest of Divvy homes, leaving me as a renter to cover pool equipment costs on a house that was price gouged at buy back. I believe Divvy homes is responsible for following ******* tenant laws in returning my deposit and pool equipment that was left at the property.  Divvy homes inflated the price to buy back the homes that it far exceeded the homes value and local market prices, and that no lender would lend at the resell price Divvy sets. They prey on consumers who are unfamiliar with the housing market.
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 10/26/2023

  On October 26, we reached an amicable resolution with ***************** 

  Customer Answer

  Date: 10/27/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:09/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I leased a home from Divvy. I decided not to purchase the home because it have a lot of issues. My lease ended August 14, 2023. I reached out to Divvy to make arrangement to do a walk through and give them the keys. Divvy residents success associate ********* stated. " We cannot accommodate residents being present while we take back the property." Divvy wasn't taking back the property. My lease ended and I did not want to renew. Per Divvy Operations Team, the sent me documents stating. " Move Out: If you don't plan on buying your home, Divvy will work with you to coordinate a move-out inspection and key hand-off. when you move out, Divvy will refund your total savings." Divvy denied me a walk through and As Of September 5, 2023 Divvy as yet to refund my Divvy Saving.

  

  Business Response

  Date: 09/18/2023

  Thank you for the opportunity to respond to ****************' complaint which states she was unable to conduct a final walk-through of the property post-move out and that she had not received her savings return as of the time the complaint was filed. In accordance with ****************' signed lease, the equity savings return was processed within 45 days post-move out. Unfortunately, at this time, we do not conduct final walk-throughs in person, however, **************** was not assessed damage charges from her savings return. As of September 18th we are waiting ****************' payout information to return the savings. 

• Initial Complaint

  Date:08/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello ,I applied to Divvy homes a few months back and was initially approved for almost 300K. I submitted income . I make about 50 K per year at my main job and I have a design business *** and I make about 30 K for that. Yearly I make at least 70 -80 K. The way I document my income and profits for the *** is with ****. And I file the **** with my taxes each year. I do this because most of the money I make I get via cash cash app etc. I don't have much debt my credit score is 640 and my only expense now is a small credit card. After Divvy homes found out I was black they lowered my budget to ******. I live in Metro Atlanta and there are no houses that are livable for that prices. I have sent them my bank statements etc. They still refuse to change the approval amount. From reading other reviews they have done this to other African Americans. I know this is discriminatory because I applied with rocket mortgage and they pre-approved me for *********. Why would a mortgage company approve me for more money than a rent to own agency? It doesn't make sense to me. I've asked Divvy homes to send me the calculation of how they got the budget. I have yet to hear anything on that. This company is using housing discrimination business practices to force minorities not to do business with them .

  

  Business Response

  Date: 09/01/2023

  Thank you for the opportunity to respond to Ms. ******* BBB complaint, which states her concerns about her approved home shopping budget. 
  
  Divvy records show that **************** first applied to the Divvy Homes Program on June 20, 2023. On this date, Divvy Homes reviewed the information submitted with Ms. ******* application, including her self-reported monthly income, rent, income documentation, and following her authorization, information obtained from credit bureaus regarding her personal credit profile. On June 23, 2023, Divvy informed **************** that she was approved for about $150k. Divvy Homes does not have a record that **************** was approved for the higher amount she claims, about $300k. As discussed with **************** directly, Divvy Homes did not receive the necessary documents to verify Ms. ******* self-reported income.
  
  Divvy Homes does not discriminate against any protected area, including race, age, ***, gender, or other. Divvy Homes determined Ms. ******* approved home shopping budget using our standard calculation with the information received in connection to Ms. ******* application. After a review, Divvy Homes can confirm Ms. ******* approved home shopping budget is accurate at this time. As a result, we are unable to increase this amount as she requests.
  
  In the event that **************** has any further questions or concerns, we encourage her to reach out directly to *************************************

• Initial Complaint

  Date:08/24/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are renting a home owned by Divvy. When we moved in, the residence was uninhabitable due to its cleanliness and pest control issues. Divvy did nothing. We spent over ****** of our own money to purchase cleaning supplies and paid movers **** to unload our belongings into the garage due to the house being filthy. I was passed from representative to representative with no results. Now, the sewer backed up into our basement causing thousands of dollars in damage. **** from Divvy sent an email stating the damaged goods would be hauled away, the area cleaned and any construction taken care of asap. **** has now disregarded his documented email and had a contractor bring over two fans. To add to it, the water heater has stopped working. We have been cleaning for 14 hours. Divvy is the most deplorable company to deal with.

  

  Business Response

  Date: 09/01/2023

  Thank you for the opportunity to respond to ************** BBB complaint, which states his concerns about the habitability of the property located at **************************************************************

  After an internal review, Divvy Homes can confirm that upon moving into the property, ************ raised cleanliness concerns with our team. Upon receiving notice of ************** concerns, on June 12, 2023, Divvy Homes applied a $250 rent credit as an accommodation for the issues and initiated work orders for any required repairs. In order to further investigate the issue for an additional accommodation, Divvy Homes requested copies of the hundreds of photos and cleaning receipts ************ claimed he had in possession documenting the poor condition of the property. Please note that ************ refused to share this documentation after multiple requests. As a result, Divvy advised ************ we were unable to review his claim since he failed to provide the information required.

  In regard to ************** maintenance concerns, Divvys maintenance team has responded to every request submitted within the expected timeframe. However, considering the number of maintenance issues faced by ************ at the property located at *************************************************************, on September 1, 2023, Divvy Homes has offered ************ an early lease termination agreement, which includes a lease surrender fee waiver.

  In the event that ************ has any further questions or concerns, we encourage him to reach out directly to *************************************

• Initial Complaint

  Date:08/20/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Divvy has been allegedly helping me find a home under their program. However, they solicit to patrons, advertising homes are available for rent to own and when it comes time to put in a bid, the owners do not want to take the bid. I have sent multiple follow up emails to Divvys operations team and no response is received. *************************************** I am still waiting for a response from July 9th. Although no money is spent, its a huge waste of time on top of poor communication. I continue to send proof of income, social security information, all personal information with no results.

  

  Business Response

  Date: 08/30/2023

  Thank you for the opportunity to respond to Ms. ******** BBB complaint, which states her concerns about the lack of communication during her home shopping process.

  After an internal review, Divvy Homes can confirm that ****************** received an email on June 27, 2023, explaining the reason why the property at *********************************************************** was ineligible for our program. ****************** replied to this email with additional questions, but did not hear back from Divvy in a timely manner. Divvy will investigate the root cause internally.

  We truly apologize for the poor experience this lack of communication has caused and want to ensure ****************** receives the excellent support Divvy strives to provide all of its customers. On August 23 and August 28, 2023, Ms. ******** account executive attempted to reach her via phone and left a voicemail message.

  As for our bidding strategy, due to the rapidly changing market conditions, Divvy is generally bidding 10-20% below the list price to ensure the customer can buy back the home when they are ready. Divvy acknowledges this shift presents a more narrow window of opportunity for acquisition, however, we believe this strategy will set our customers up for success in the long run.

  We encourage Ms. ************;to reach out to Divvy Homes directly at ************ or schedule a call with her account executive through the following link: *************************************************************

  Customer Answer

  Date: 08/30/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:08/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May of 2022 I went into a lease to own contract with Divvy on the property of ******************** after an online tour and pictures. The Divvy assigned realtor refused to drive to the property for inspection due to issues we had prior to the offer being accepted. Divvy was aware and sent one of their employees to ensure the property was clean and in good condition. Needless to say the day of the final walk though when we arrived the carpet was stained with animal urine and f**** and had a terrible odor. The house was filthy and the sellers still had a lot of junk to get out. Moving from a different state, with a U-Haul full of stuff and 3 kids loaded in a car, we had no choice to accept the property as it was and take on the mess. We did so because we had all intentions of purchasing back the property. The first week we got moved in we had torn up all the carpet and replaced the floors with LVP, and painted every room to get rid of the strong animal odor, which cost us $8,000 after labor. After moving in there were repairs that were to be made by Divvy, that were credited back back the seller at close. They only made a few and they were not done properly, when contacting them asking them when they would finish they stated those things didn't warrant needing fixed at the moment even though they stated they would be fixed upon move in. We turned in an early lease termination due to when applying to purchase the home back we did not qualify for the amount Divvy was requesting. Upon turning in our early termination I reached out to them via email requesting in good faith that they give us a full refund of our savings, due to the work we completed and lack of repairs done and they refused. I kept my eye out and sure enough they did not list the home to sell but put it back on their properties available for $24,000 more than they purchased it for. This house would not have made the market at that price had we not made the improvements on it.

  

  Business Response

  Date: 08/26/2023

  Thank you for the opportunity to respond to ****************** BBB complaint, which states her concerns about not being refunded her equity savings upon moving out of the property at *******************************************************

  After an internal review, Divvy Homes can confirm that **************** shared with her designated Divvy advisor that there was some conflict with her real estate agent during the home-shopping process. At that time, Divvy worked to accommodate ****************** agent change request. Divvy Homes will review the agents actions to ensure that they were in accordance with Divvys policies.

  During the home purchase negotiations, the following repairs were agreed upon: HVAC service and filter change, outlet cover repair, toilet repair, exhaust fan in bathroom, door trim, window screens, and hot water heater. All were completed, except for the latter two. Divvy typically sets repairs such as these, where the system in place is functional, to be completed as needed.

  The lease surrender fee, which is charged when a lease is terminated early or the option to purchase is not exercised, is outlined both in the signed Lease Agreement and the Early Termination Agreement that **************** signed.

  In the event that there are any further concerns, we encourage **************** to reach out to Divvy Homes directly at *************************************

  Customer Answer

  Date: 08/26/2023

   
  Complaint: 20483195
  
  I am rejecting this response because I did make an attempt to reach out on 3/31/2023 to Divvy in regards to our full savings to be refunded in good faith. They refused even after sending pictures of how the condition of the home was left and the renovations and repairs we completed our of our pocket which not only left the home in better condition but increased the equity of the home. The purchase price of the home when we entered into our lease agreement with them was $256,000, when I reached out to them they insisted the reason they could not refund the money was because they have to pay an agent to list the home. They listed the home on their own website keeping it in their lease to own program for $280,000. I could not upload more then 5 pictures but I do have more if needed.
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 09/01/2023

  Thank you for the opportunity to respond to ****************** BBB rebuttal. In ****************** rejection, she claims she is due a full savings refund because the home was returned in good condition. Additionally, she claims the surrender fee was charged to pay an agent to list the home.

  Please be aware that the surrender fee charged upon ****************** move-out is not contingent on the condition of the home, and this surrender fee is related to ****************** decision to not exercise her Option to Purchase.

  After a careful review, Divvy Homes has determined the refund amount **************** received after moving out is correct.

  We encourage **************** to review her signed lease agreement for any additional questions regarding the surrender fee.

• Initial Complaint

  Date:08/08/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied with Divvy Homes in April 2023 and was approved for ******* to purchase. Due to Divvy offering 20% below asking, during my 90 day application, I was rejected to each home I reached out to purchase. As a result it was time for me to renew my application. At the time of renewal Divvy automatically added on the new application that I stated I was employed at another company and no longer work there. I did not add this to the application. I spoke with a rep who stated this is an issue with the system and to ignore this job. As of today it shows Incomplete on my application for the third employment. I resubmit my application in July 2023 for the next 90 days and was approved for 100k less thats I was originally in April 2023. I reached out to Divvy several times and was told its due to my credit. I pointed my credit was lowered in April and has since increase 27 points. No one at Divvy wanted to speak with me or clearify the real reason of the lowered approval. I have a friend in the mortgage department who pulled my credit and provided me scores on the models Divvy used and my scores are at the same numbers as before. I also asked a friend of mines who is caucasian to apply. He has a lower credit score than me (500) and makes 65K a year, I make 119K and he was approved for 480K, I asked Divvy why did my friend who is a Caucasian get approved with a worse score and lower income than me and I was told its based only on my score. I asked my Asian friend to apply and again they make more than me (179K) but they were approved for 415K with a credit score of 540 (same as mines). At this point I feel that I am being discreiminated against as Divvy has failed to provide adequate proof of why my second application with no changes was 100K less than the first.

  

  Business Response

  Date: 08/14/2023

  Thank you for the opportunity to respond to ************************ BBB complaint, which states her concerns about receiving a lower home shopping budget after she submitted updated income information.
  

  After an internal review, Divvy Homes can confirm **************-Day applied for the Divvy Homes program on April 19, 2023. On this date, Divvy reviewed the information submitted, including her self-reported monthly income, rent, income documentation, and following her authorization, information obtained from credit bureaus regarding her personal credit profile. In addition, Divvy also evaluated ************************ debt-to-income ratio during the application process to determine her approved home-shopping budget.
  

  Divvy Homes approvals are valid for a period of 90 days, after which, updated documents must be uploaded by the customer so *********************** Risk and Underwriting team can ensure the previously approved home shopping budget is accurate and up-to-date. On July 20, 2023, Divvy received and reviewed ************************ most recent income documentation. Although ************************ income remained the same, ************************ most recent credit score had lowered, which resulted in a lower home shopping budget.
  

  Divvy Homes does not discriminate on the basis of any protected characteristic, including race, national origin, ***, age, religion, disability, or other. Divvys decision was based on a careful review of ************************ income and credit information.
  

  In the event that there are any further concerns, we encourage **************-Day to reach out to Divvy Homes directly at *************************************

• Initial Complaint

  Date:07/20/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our home was flooded due to a plumbing issue on the morning of 7/8/2023. There was damage to the interior walls that required Divvy to send a team out to dry the internals of the home. The team they hired, tore out insulation, dry wall and baseboards through out our home(livingroom, dining room, and kitchen) causing $3000 in damages. After the internals were dry, Divvy refused to send someone out to repair the home, claiming it was on us and has not responded to my emails or request for more information. I have sent 5 emails to no response and requested a call to resolve this issue and no one has followed up. We've been without walls and insulation since Sunday and in ***** heat, it is causing issues with our HVAC and cooling system to run nonstop.

  

  Business Response

  Date: 08/02/2023

  Thank you for the opportunity to respond to ************** BBB complaint, which states her concerns about damages caused by a Divvy Homes vendor sent to the property located at ********************* and the delay in responding to her requests for repair updates.

  In ************** BBB complaint, she claims Divvy Homes refused to assign a new vendor to repair the damages to the home and failed to respond to her subsequent emails. After an internal review, Divvy Homes can confirm the maintenance requests submitted by ************ through her home portal were incorrectly declined by our internal system, in addition to a delay in timely responses to her emails due to a temporary shortfall in staffing. Divvy sincerely apologizes for the frustration caused by this.
  

  As of August 2, 2023, Divvy can confirm it has received the invoices submitted by ************ for her out of pocket repairs, which has been approved to be reimbursed in full by Divvy Homes. We anticipate this reimbursement to be completed and issued to ************ within 7 days.

  In the event that there are any further concerns, ************ can reach out directly at ************************************** and *************************************.

• Initial Complaint

  Date:07/11/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed a lease to purchase agreement with Divvy Homes on ****************************************************************** in January 2023. As one of the steps prior to move in stated that a home inspection was to be performed prior to us moving in and that we would receive a copy of the inspection report. I asked *******************, who assisted us in our contact signing, when the inspector would be performing the inspection because I wanted to be present and I was told that since they owned the home, they had already perfromed an inspection and that they would send us a copy of the report. It is now July 2023, and I have emailed the Divvy Operations team multiple times requesting for a copy of the inspection report, along with texting ******************* and our realtor *********************** (who works for Divvy Homes), multiple times requesting a copy of the inspection report, and have not received ANY responses! We have our first option to buy back the home in April **** and I disserve the right to see the inspection report on a house that will be costing us $299,908. Them refusing to respond and refusing to provide this report leads me to believe there are major issues with this house that they are required by ***** code to disclose.

  

  Business Response

  Date: 07/21/2023

  Thank you for the opportunity to respond to Ms. ******* BBB complaint, which states her concerns about not receiving the inspection report performed before she moved into the property located at *****************

  In Ms. ******* BBB complaint, she claims she has requested a copy of the inspection report several times since moving in, but has not received one yet. After an internal review, Divvy Homes can confirm that there were a number of attempts by **************** to request a copy of the inspection report that went unanswered, and sincerely apologizes for the frustration caused by the delay.

  On July 21, 2023, Divvy shared with **************** via email a copy of the inspection report completed on August 6, 2022. Divvy has also provided a summary of the repairs performed to date since the date of the inspection report.

  In the event that there are any further concerns, **************** can reach out directly at ************************************** and *************************************.

  Customer Answer

  Date: 07/26/2023

   
  Complaint: 20302872
  
  I am rejecting this response because: there were several items in the inspection report they sent me from July 2022 that required replacment or repairs that were not done prior to our move in in January 2023.  One of those being the ** unit in our guest house being over 12 years old and not passing the temperature differential test which is one of the main issues we are having with.  The ac is set on 74 but will not kick on until it gets 80 and then runs non stop causing my light bill to be over $800 a month.  
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 08/02/2023

  Thank you for the opportunity to respond to Ms. ******* rebuttal response. In **. ******* rebuttal, she claims that several items included in the inspection report were not repaired before she moved into the property located at ***************** After further review, Divvy Homes can confirm there were several outstanding repairs that required completion. The Divvy Homes maintenance team has been in communication with **************** on the following repair items: pool fence and gate, guest house HVAC, chimney cap, and exterior screen. Divvy Homes is working with its vendor partners to ensure these repairs are completed and commits to providing **************** updates on progress.
  In the event that there are any further concerns, **************** can continue to reach out directly at ************************************** or **************************************

  Customer Answer

  Date: 08/03/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:07/10/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid an offer deposit for a purchase/rental agreement for a potential home on 04/12/2023 for the amount of $500. I contacted Divvy Homes directly around the end of May or beginning June 2023 for a refund and then filed a complaint with BBB after that time because I did not get an answer from the support email provided. I received an answer from Divvy Homes on 06/14/2023 which stated they will be issuing a refund and that it can take up to 10 business days which would be roughly around the end of June to the beginning of July. I did not receive this refund and I reached out to the support email provided in the email that I received about the refund. As of today, 07/10/2023, I have not received a refund in the form direct deposit or check. I would like a refund of all funds paid. Thank you.

  

  Business Response

  Date: 07/14/2023

  Thank you for the opportunity to respond to Ms. ***** BBB complaint, which states her concern about a delayed refund.

  In Ms. ***** BBB complaint, she states that Divvy Homes did not refund a payment she made as ******* Money Deposit in a timely manner. After an internal review, Divvy Homes can confirm that there were delays associated with Ms. ***** refund request. 

  Ms. ***** initial refund request was, unfortunately, misrouted internally and did not reach the appropriate team for action to be taken. On June 13, 2023, a new request did reach the responsible team, who processed the refund through our third-party payment processor, Stripe, on June 14, 2023. The refund was declined by Ms. ***** financial institution twice.

  On July 11, 2023, the team replied to Ms. ***** email to request her current mailing address, so the refund could be submitted via paper check. ************ promptly provided her current mailing address, which was forwarded to Divvys accounting team for approval and processing.

  Divvy can confirm the check was approved and mailed out to ************ on July 14, 2023. The team contacted ************ via email to advise the check should arrive at her address the following week.

  In the event that there are any further questions, please reach out directly to *************************************

  Customer Answer

  Date: 07/14/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************