Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am an office personnel at ********************************, and we are responsible for **********************************************************************. We recently acquired this property from a new owner and started to manage it last month. When interviewing a prospective tenant, they expressed interest in viewing the property. Our office then handed her the key to taking a self-tour, When the prospect arrived at the property, she observed that it was occupied. When she informed us of this information, we called the police and made a report. The unauthorized tenant said they saw an ad from zumper.com and that's where they obtained their tenancy. This tenant not only paid Zumper a deposit and application fee but had 40 cats and 6 pit bull terriers in this house. Anything over 10 animals in this city is considered animal cruelty. Now ****** is trying to charge us $175 for a missing box that held the key because we suspect whoever rented this property from under us cut off the box and got rid of it. We believe that Zumper needs to take responsibility for its negligence in screening its ads and posters. This has ruined our business's online integrity when it comes to rentals.

  

  Business Response

  Date: 02/10/2023

  Hello ******, 

   

  Thank you for reaching out to us about this issue. Will you please provide some information about the listing so we can take next steps? 

   

  Based on our search of the address, we could only locate a listing that was sent by your company via the Rently feed. If you could provide the link to the listing, this will help us pinpoint the user. 

   

  Thank you, 

  Zumper Support

• Initial Complaint

  Date:02/09/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a realestate agent. The listing on zumper are stolen copyright listings in the **** This site allows people to make fake realestate/property/rental listings. Realestate agent such as myself under go a heavy background check and pay for MLS to post our listing. Zumper is posting listings that is copyright protected information without paying for it from **** This listings are fake and scams. People are acting as realestate agent and scaming people to wire money to them. People are also saying they are the legal owner of a rental property however when I run a background check and look up who is the legal owner they are not. People are using Zumper to scam the general public and causes harm to realestate agent and the trust of our name. This not only hurts us a realestate agent but hurts the general public. Please review and help me shut down Zumper. Link to website is below. Email me at ****************** Thank you -******* ***************************************

  

  Business Response

  Date: 02/10/2023

  Hello *******, 

   

  Thank you for reaching out. Zumper has a rigorous process to prevent scam, but unfortunately scammers are constantly inventing new ways to slip through the cracks. 

  We work hard to prevent this, and when we are alerted of a scam listing, we take immediate action to remove the listing and block the poster from using our site in the future. 

  If you come across any listing that looks suspicious in the future, please let us know by flagging the listing or emailing us at **********************************. 

   

  Thank you for your help in our effort to keep our marketplace safe. 

  Best, 

  Zumper Support 

• Initial Complaint

  Date:02/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My house has been listed on this website for rent without my permission. I have no intention on renting out my **************** have been coming to my house thinking it is up for rent. I spoke to one of these people and they are stating that someone is impersonating me, the owner, as having my property for rent. The phone number they are using is **************. The people seemed very upset and that the house is not actually for rent. I am hoping that they did not get scammed out of a deposit when they are just trying to look for a place to live.Please have my home removed from this website: ************************************************************************************

  

  Business Response

  Date: 02/09/2023

  Hi *****, 

   

  Thank you for alerting us of this issue. I have immediately removed this listing from our site and opened an investigation into this poster. 

   

  We work hard to keep our marketplace safe, and appreciate your help in that goal. 

   

  If you ever need any assistance in the future, please don't hesitate to reach us at **********************************. 

   

  Thank you, 

  Zumper Support

• Initial Complaint

  Date:02/06/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had inquired about a home listed on Zumper. A gentleman contacted me via text (red flag#1) then he sent me an emailed application (#2) & then another text asking for a app fee via Cash app (#3). So I blocked his calls & emails and reached out to ******* who's the owner/management company for this home. The bad thing is they still have property on the site but what's worse I they're using my name as the contact agent for this property. What I do?

  

  Business Response

  Date: 02/06/2023

  Hello **********, 

   

  Thank you for reaching out and letting us know about your experience. Will you please provide some information about the listing so we can take next steps? 

   

  If you could provide the link to the listing or the address of the property, this will help us pinpoint the user. 

   

  Thank you, 

  Zumper Support

  Customer Answer

  Date: 02/09/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********** ****

  Customer Answer

  Date: 02/10/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********** ****

• Initial Complaint

  Date:02/01/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 31st, my rentals (**** S. *********************************) was listed for rent through Zumper.com fraudulently. It appears on their website and Movotto.com for $2000.00 per month. The photos and description have been fraudulently stolen from Zillow, where I have the property posted for $3500/mth. I have no intent to rent my property through either Zumper or ****** and I believe this is being done as a scam to obtain money from hard working folks desperate to find reasonably priced accommodations in our area. I have tried contacting the person they list and have not been able to speak to this person to have my property removed from their websites. Several potential renters saw the house on Zumpers website and have informed me of this scam. Zumper's website requests information requiring the potential renter to spend $50 and provide ALL of their personal information! I would like both Zumper and ****** to remove this from their website.

  

  Business Response

  Date: 02/02/2023

  Hello *****, 

   

  Thank you for alerting us of this issue. I have immediately taken down the listing and blocked that poster from using our site again in the future. 
  
  
  We take scam very seriously, and appreciate you assisting in our goal of keeping our marketplace safe. 
  
  
  Please don't hesitate to reach out to us at ********************************** in the future if you need any assistance. 

   

  Best, 

  Zumper Support

  Customer Answer

  Date: 02/02/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:01/31/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  September 2022 - Present I've visited your website multiple times a day as well as my husband because we are in desperate need of a new home. I'm disabled so if like to find a single family like the one we've rented for over 13 years that our landlord recently sold. I've tried to communicate multiple times with listers, managers and landlords that are listing single family homes on Zumper for rent in *********** ** yet when I call, I can't get through to anyone no matter how hard I try and when I send multiple emails I get no replies back. Allot of the houses are listed for only $1000 rent but I believe it's all illegally posted and incredibly fake and fraudulent. For a people like ourselves that are in dyre need of a new home it is incredibly frustrating to get taken for a fool over and over by the people or person posting these fake listings.

  

  Business Response

  Date: 02/02/2023

  Hello ****, 

   

  Thank you for reaching out to us, and thank you for using our site. We are truly sorry to hear about the difficulties you've had while searching for a new home. 

   

  We work extremely hard to keep our marketplace safe for renters, but scammers can sometimes slip through the cracks. When we're alerted to any scam listings, we immediately remove the listing and block that poster from using the site in the future. 

   

  If you come across any listings that look "too good to be true" in the future, please let us know by clicking the flag icon on the listing. Here is an article explaining how: ********************************************************************************************************************************;

   

  Thank you again, and if you ever need assistance in the future, please don't hesitate to reach us at **********************************. 

   

  Best, 

  Zumper Support

  Customer Answer

  Date: 02/02/2023

   
  Complaint: 18962078
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:01/31/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have reported seven listings to *********** that are scams in Southern California. They are all generated from zumper. All properties are for sale by agents and someone is copying and pasting the photos and the verbiage. Zumper needs to verify their clients as they are supposed to be the best background checker available. I have screenshots and can prove all.

  

  Business Response

  Date: 02/02/2023

  Hello *****, 

   

  Thank you for alerting us of this issue. We take scam very seriously, and appreciate you assisting in our goal of keeping our marketplace safe. While we do have a rigorous onboarding process for new posters, scammers are constantly thinking of new ways to slip through the cracks. 

   

  I looked into the screenshots provided and we have already removed that listing, and blocked that poster from using our site again in the future. 

   

  If you come across any other suspicious listings in the future, please let us know by clicking the flag icon on the listing. Our team will immediately review and remove the listing. Here's an article that shows how to do this: *********************************************************************************************************** 

  
  Please don't hesitate to reach out to us at ****************** in the future if you need any assistance.

  
  Best,
  Zumper Support

• Initial Complaint

  Date:01/31/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last night a man came to my house saying he wanted to rent it. I ask him why he thought it was for rent. He said the internet. This morning when I searched I found two websites listing my home for rent. It most certainly is not for rent. I have tried to contact both websites, which are owned by Zumper. I got a reply from ******, their other website with my home listed, and they said they cannot remove the listing until it is removed from Zumper. I have tried 15 times to call the number listed for information on the website. No answer each time. I've sent messages through the website at least six times as well as emails that they acknowledge getting but no replies. I do not know how my home got listed on these websites, and I consider this fraud. I do not want any more people coming up to my house at night asking if they can rent my home. It is not for rent. Please help me contact this company and get my home removed from their listings. I appreciate your consideration and help. Thank you, ***********************

  

  Business Response

  Date: 02/02/2023

  Hello ***, 

   

  Thank you for alerting us of this issue. We are so sorry to hear that you had that experience. We work hard to ensure scammers cannot post on our site, so we're disappointed to hear that this happened. 

  We have immediately taken down the listing and blocked that poster from using our site again in the future.

  
  Please don't hesitate to reach out to us at ********************************** in the future if you need any assistance.

  
  Best,
  Zumper Support

  Customer Answer

  Date: 02/03/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:01/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/25/2023, a prospective tenant informed me that the property I own was listed on Zumper by a person purporting to be the owner. The prospective tenant showed me text messages with the alleged owner trying to collect rent/deposit through cash app today. My house is legitimately listed on ******, and Zumper permitted this scam to be published on their site without proper verification.

  

  Business Response

  Date: 02/02/2023

  Hello *****, 

   

  Thank you for alerting us of this issue. We are truly sorry that you had this experience.

   

  Our Support team immediately removed the listing and blocked that poster from using our site again in the future. While we do have a rigorous onboarding process to prevent this, scammers are constantly looking for new ways to slip through the cracks. 

  
  We take scam very seriously, and appreciate you assisting in our goal of keeping our marketplace safe. Please don't hesitate to reach out to us at ****************** in the future if you need any assistance.

  
  Best,
  Zumper Support

• Initial Complaint

  Date:01/24/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A house we have for sale by owner on ****** has appeared on Zumper and Motovo as ***************************************************** For Rent $900 per month. The listings on Zumper and Motovo are fraudulent. We have never provided any rental information to any party. *************** is for sale only. It appears either Zumper and Motovo stole the data from Zillow, or, someone else found a way to put the fraudulent rent information on Zumper and Motovo. The Motovo ad even included a fraudulent mls number. I have never had a mls number. Thank you in advance for stopping this fraudulent activity.

  

  Business Response

  Date: 02/02/2023

  Hello *****, 

   

  Thank you for alerting us of this issue. Our Support team immediately removed the listing and blocked that poster from using our site again in the future.

  
  We take scam very seriously, and appreciate you assisting in our goal of keeping our marketplace safe.

  
  Please don't hesitate to reach out to us at ********************************** in the future if you need any assistance.

  
  Best,
  Zumper Support

  Customer Answer

  Date: 02/03/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************