Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company wants to charge me a fee of 600 to close my account that I never opened. They said it takes 90 days to close, and I will have to keep paying on an account I never opened. Someone that use to live with me opened it named **** *****. I did not give him permission to open the account. They keep changing the amount I owe, and they are unreasonable and lying changing the prices for electric.

  Business Response

  Date: 05/07/2025

  Please see attached Clearway's response. 

  Customer Answer

  Date: 06/03/2025

  Please see attached response 

  Business Response

  Date: 06/09/2025

  Please see attached Clearway's response. 

• Initial Complaint

  Date:04/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Account was set up in my name without my knowlage. No bills were sent to me even though the account was set up for paper statements. Now they are saying that we owe them over $200. I admit the account was set up by my wife but she never told me anything about it. But now, since it is in my name and it hasn't gotten paid it is effecting my credit. But since my wife was the one who set up the account, they won't do anything anout it.

  Business Response

  Date: 04/22/2025

  Please see attached Clearway's response. 

  Customer Answer

  Date: 04/23/2025

   
  Complaint: 23186088
  
  I am rejecting this response because: I was never made aware of enrollment in the program. We were never made aware of when the program was going to start. Once we received the notification that we owed over $200, my wife looked at the account and it was set to paper billing. No, I'm not going to call the police on my wife. But, its pretty shady business practice to not do anything about an account that was opened in someone's name without their knowlege.
  
  Sincerely,
  
  *********** *******

  Business Response

  Date: 04/29/2025

  Please see attached Clearway's response.

• Initial Complaint

  Date:04/01/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lost my house to a fire on 11.3.24. My electric account had to be shut down and a new temp account added to my location as we are living in a mobile home on our front lawn until our house is rebuilt. I reached out 1.23 to have my credits transferred from the old account to the new account and was given a boiler plate answer. I reached out again 3.10 to follow up and received the same exact response of we're working on this (word for word). Clearway blamed National Grid for slow responses, National Grid blamed Clearway. I put them on an email thread together to introduce them and Clearway responded with inaccurate information about my ability to have the funds transferred as a "host account" which I do not have. I continue to be billed by Clearway and have yet to receive my electricity credits. It's been 2 and a half months and this has gotten nowhere.

  Business Response

  Date: 04/04/2025

  Please find attached Clearway's response to *********************

  Customer Answer

  Date: 04/04/2025

   
  Complaint: 23143016
  
  I am rejecting this response because:

  While I appreciate their offer for a payment plan (I'm not sure exactly if this means I will owe the rest when the transfers go through), I, the consumer, is still paying for a service I am not receiving.

  On 3.11 I followed up  my 1.23 email only to receive the exact same response I received to my 1.23 email. When I pushed back on that Clearway stated they were waiting for the utility to confirm the changes.

  When I responded asking what that specific date was they simply said January of 2025 and that they were actively monitoring the revalidation process.

  As a result of their response I reached out to my contact at National Grid to ask where they were on the revalidation process to which I was told they only validate accounts they've received from Clearway and to date (3.12.25) they had not received any allocation sheet to apply.

  I sent an email introducing Clearway to National Grid (***** is my contact) and asked who would take responsibility of the process. I followed up again on 3.18 and received an email from Clearway saying they were able to further assist me by providing the state regulation process for any changes to my account. They then went on to describe what a host account can do.

  *****, from National Grid, responded (3.19) to that email to let them know my account is NOT a HOST account, but a ********************** off taker account and that the information they provided for me does not apply to my account to which ********************************************* responded the same day and stated they understand and are working processing the transfer of service.

  April 1st I sent another follow up email and then after not hearing anything back I reached out to the Better Business Bureau. 

  Again, I am paying for a service that is not provided for me. I am living on my property in a mobile home on my front lawn with a temporary utility post as a result of losing my house to a fire. I am at the same location (yes it's a different meter number) as the address I've received solar credits for, with the same electric company and same jurisdiction.

  The consumer is the one suffering here.

  
  Sincerely,
  
  ******** *******

  Business Response

  Date: 04/09/2025

  Please find attached Clearways response.

  Customer Answer

  Date: 04/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *******

  Customer Answer

  Date: 04/17/2025

  Hi,

  This claim was recently closed after Clearway responded saying they would pause all billing, but they've just sent me another bill due 5.5.25. Can this be re-opened?

  Thank you,

  ********

  Business Response

  Date: 04/22/2025

  Please see attached Clearway's response. 

  Customer Answer

  Date: 04/22/2025

   
  Complaint: 23143016
  
  I am rejecting this response because: I would just like to understand exactly before accepting any resolution.

  If I understand correctly I will continue to be invoiced but I am supposed to ignore the invoices until Clearway confirms the transfer is complete?

  Per below from Clearway, am I going to be billed the total amount of invoices that have been "paused", once the transfer is complete? So if it takes 3 more months to transfer, I will owe roughly $345 all at one time?

  "While the transfer process to her new Utility account is still in progress, Clearway will pause
  all collection attempts until the transfer of services is completed. Once the services have been
  transferred to her new utility account, we will (1) transfer any accumulated solar bill credits
  from the old utility account to the new utility account number or (2) reverse any **********************
  invoices that Ms. ******* accumulated without the application of solar credits during the
  transfer of service timeframe. Once Clearway invoices are reversed, any credit balance on the
  Clearway account will be refunded back to her accordingly."
  
  Sincerely,
  
  ******** *******

  Business Response

  Date: 04/29/2025

  Please see attached Clearway's response. 

  Customer Answer

  Date: 04/29/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *******

  Customer Answer

  Date: 05/06/2025

  I was once again billed by this company so they have not followed through with their promise to not bill me. They have auto debited my account every month even though their responses indicate they will pause billing until the issue is resolved. Can this complaint be reopened?

  Thank you,

  ********

  Business Response

  Date: 05/16/2025

  Please see attached Clearway's response. 

  Customer Answer

  Date: 05/16/2025

   
  Complaint: 23143016
  
  I am rejecting this response because: This is the same canned response they give every time and it is false. They have not paused billing. They continue to extract payment from my account automatically every month. There has not been a single month they have not taken their money.
  
  Sincerely,
  
  ******** *******

  Business Response

  Date: 05/23/2025

  Please see attached Clearway's response

  Customer Answer

  Date: 05/23/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I reserve the right to reach back out if resolution is not complete as this is not currently completed yet.
  
  Sincerely,
  
  ******** *******

• Initial Complaint

  Date:02/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my account August 2024 and was told that I was not put on a plant yet. I originally was scammed into signing up as the *** that showed up stated they work with national grid. I was charged $431 and told that it is legal because they cant have an empty plant. They need someone to pay. Account has been closed and Im getting another bill. I spoke with a supervisor today and they said its correct I got another bill even though I dont live there. I am not going to be paying an additional $87 for a place I no longer lived at since November 2024. I am only asking for the $87 to be removed. The $431 I know I will not get back.

  Business Response

  Date: 02/28/2025

  Please see attached Clearway's response. 

  Customer Answer

  Date: 03/18/2025

  I had previously submitted a complaint and missed the e-mail to respond. I have attached the complaint # here: Complaint #********. I just received another bill from CLEARWAY but this time for $157. I do not reside at the ******** location that they are charing me with and I haven't lived there since November of 2024. I informed them back in January and also confirmed with National Grid that they advised Clearway in which the *** stated that all notifications go out to 3rd party when account is closed. It is now March. I received one bill for $87 and now March 2025 I am receiving a bill for $157... This makes no sense. The last I spoke with the manager they stated if I no longer resided they will close my account ASAP with no wait of 6-8 months which is also why I paid the $431 that they forced me to. I will not be paying the $87 and $157. It makes no sense for me to pay for something and somewhere I haven't resided.

  Customer Answer

  Date: 03/20/2025

  I just saw this e-mail regarding response from Clearway. I was advised by the manager that they will terminate the contract **** since I no longer resided at the address since November 2024. I also called National Grid to confirm that all notifications have been sent over to Clearway. I paid the amount of $431 as requested even though I was told that I was not put on a plant in August 2024 when I called to cancel. They said that they were unable to do anything about it because they cannot leave the plant empty. I asked, if I paid the $431 in full will this be all, she stated, "Yes". I do not believe I should be then charged $87 because they did not bill till the following month and I had already closed my national grid account, so the "credit" that they stated I received, I did not because Clearway is unable to allocate it or cut me a check. 

   I was just charged another bill. $157. 

   

  I had previously submitted a complaint and missed the e-mail to respond. I have attached the complaint # here: Complaint #********. I just received another bill from CLEARWAY but this time for $157. I do not reside at the ******** location that they are charing me with and I haven't lived there since November of 2024. I informed them back in January and also confirmed with National Grid that they advised Clearway in which the *** stated that all notifications go out to 3rd party when account is closed. It is now March. I received one bill for $87 and now March 2025 I am receiving a bill for $157... This makes no sense. The last I spoke with the manager they stated if I no longer resided they will close my account ASAP with no wait of 6-8 months which is also why I paid the $431 that they forced me to. I will not be paying the $87 and $157. It makes no sense for me to pay for something and somewhere I haven't resided.

  Business Response

  Date: 03/26/2025

  Please find Clearways response attached.

  Customer Answer

  Date: 03/28/2025

   
  Complaint: 22960764
  
  I am rejecting this response because I received 2 bills. The statement that you made regarding March bill does not reflect those dates. I was originally billed $87 in February and the representative stated that it is because you are delayed in billing. I had a $47 credit on my national grid because I paid it off prior to my closing date. I also asked if they sent you a cancellation and they stated that once account is inactive you will be notified. You are stating that you are still able to bill, but the question is, to who? That house is no longer under my name, you are charing me for someone else living at that address. I was also billed in March for $157 so I'm not sure how you are calculating this time frame when you are bill me for February and March. As stated, I will not be paying for something that I no longer reside at and her your manager she had stated that once I paid the $431 I will no longer receive bills as I no longer resided there. And national grid confirmed with me TWICE that they notified you. I have also reached out to the Attorney General because at this point it is FRAUD. 
  
  Sincerely,
  
  ***** **

  Business Response

  Date: 04/03/2025

  Please find Clearways response attached.

  Customer Answer

  Date: 04/04/2025

   
  Complaint: 22960764
  
  I am rejecting this response because: as stated in my previous message, I screenshotted the account being CLOSED! Here is another copy stating that the final notice was in Jan 2025. I don't know how you can say this is NOT fraudulent. If you look at the message you wrote, you stated that March bill was for the Jan - Feb bill. So what was Feb bill? Your billing cycle does not make sense nor match up with what you are stating. How did I get billed for an address in Feb when I don't like there for $87 then in March I am charged $158..... THIS IS FRAUD! You can listen to your recording and the *** stating the dates. You guys keep making up dates and asking me to pay. I WILL NOT PAY. I already paid ****** for something I CANCELLED IN AUGUST. I will be suing you guys for fraud if you do not remove these charges. I paid more than I should have already for something I ASKED IF I WAS PUT ON A PLANT AND YOU GUYS SAID NO! 
  
  Sincerely,
  
  ***** **

• Initial Complaint

  Date:01/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A few years back a salesperson from Clearway Solar Farm knocked on my elderly aunts door. Both my aunt and uncle do not speak English. This salesperson proceeded to convince them that signing a contract with Clearway that it would decrease their monthly electric bill. The bills arrived along with their normal electric bill which didnt reflect any credit applied to their electric bill with **********. My aunt and uncle continue to pay Clearway every month. Since the contract was signed my aunt and uncle have installed solar panels on their roof. I called on June 26, 2024 to cancel this Clearway account and was informed that the cancellation process can **** * months until someone else purchases their account. At this point they had agreed to wait out the 6 months. Come January 2025 I contacted Clearway to check on status of the cancellation request and was informed that its a 6-8 month cancellation process. To which it was agreed that they would continue to pay through February 2025. The week of 01/22/25 Clearway sent a notice that payments are overdue, I called to inform myself as to what month was not paid and was told that account is up to date. On 01/27/25 another letter arrived of missed payment and when I contacted Clearway I was informed that account is up to date. I took this opportunity to confirm that the account will be canceled after February 2025 statement. To which now I was informed that their billing statement is 2 months behind and that the account would be canceled in May 2025. Im reporting this company because of fraudulent behavior, having customers who do not speak English sign contracts written in English. This makes a contract invalid.

  Business Response

  Date: 02/05/2025

  Please see attached Clearway's response.

  Customer Answer

  Date: 02/08/2025

  Connie *******

  Business Response

  Date: 02/11/2025

  Please see attached Clearway's response. 

  Customer Answer

  Date: 02/12/2025

   
  Complaint: 22864542
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** *******

  Customer Answer

  Date: 02/13/2025

  What needs to be clarified? Please send specifics.

  Customer Answer

  Date: 02/18/2025

  Clearway Solar's response to correspondence is from an authorized user. ****** ******* has verbally authorized ***** *** (niece) to speak on her behalf with previous phone calls to Clearway and Clearway has not asked to confirm identity since June 2024. ****** is an 84 year old with no email.  Therefore their claim of ***** *** (niece) not being authorized to speak on her behalf is invalid.

  Business Response

  Date: 02/28/2025

  Please see attached Clearway's response. 

  Customer Answer

  Date: 02/28/2025

   
  Complaint: 22864542
  
  I am rejecting this response because: when request to cancel was made on 6/26/24 ****** was told that the request takes 6 months, which brings it to February and the representative that we spoke with also said that this agreement would be canceled by February. There was no mention of it being 6 months from billing period which is apparently 2 months behind. The data of her savings and Massachusetts law is insignificant to her request to cancel her agreement. As this is no longer cost effective for her. I will again reiterate that ****** does not have or has never had an email address. And yes very much aware that her account is currently past due as she is looking for a resolution to her request to cancel this agreement. As I have previously mentioned I see this as a scam to the elderly and to people who dont fully understand the English language to have them sign contracts not written in their preferred language. 
  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 03/10/2025

  Please find attached clearways response. 

• Initial Complaint

  Date:01/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My elderly mother signed up for Clearway in June 2022. My father died in August 2024 and my mother sold their house in October 2024. My sister (***** *****) made several phone calls to Clearway in October to close the account. She was told the account could not be closed until Clearway found another customer to take over my mother's contract; they did not care that my mother no longer lived at the service address or that my father had died. Later, my sister was told that the account could be closed with evidence that my mother's electricity account (Eversource) to which they were transferring credits was closed. We provided that evidence and Clearway acknowledged in writing the closure of the account on November 20. They agreed to stop new billing. However, they have not agreed to receive the credits my mother had already paid **********, now approximately $700.00. Clearway told me they would never accept credits directly from an electrical company, though ********** assured me this could happen, and in fact this was the only way for my mother's Clearway bill to be paid because ********** cannot refund credits to a customer in cash. I spoke with ********************** for the first time when they called my mother while she was visiting with me in early January (2025). I was "authenticated" as a person who could have access to account information. I learned later that this was a "one-time" authentication, so whenever I have tried to call without my mother present, I have not able to access the account information. (She lives 7 hours away and can't manage a 3-way call.) Clearway continues to email and call my mother, threatening to send her to collections . They do not keep any record of prior phone calls, information shared, or promises made. We start from scratch every time we call. Clearway has made it impossible to close my mother's account and resolve outstanding charges. It is a predatory company targeting elderly people who don't understand the terms of their contract.

  Business Response

  Date: 01/27/2025

  Please see attached Clearway's response. 

• Initial Complaint

  Date:12/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Clearway Solar has been providing solar credits to offset my electrical bill at my condo in ******. When I moved out, I turned off the electricity and unplugged the refrigerator. During the second month (october) when no electricity was used, they charged me $84.70. I called Clearway to cancel my account. I sold my condo (at ********************************************) in November, and the new owner took over utility bills. In December, Clearway again charged me $67.85. When I came to complain and ask that they stop billing me, they told me they have the right to continue billing me for 18 months unless I mail them my final electrical bill. I cannot get this bill from eversource because I no longer have an account with them.

  Business Response

  Date: 12/27/2024

  Please see attached Clearway's response. 

  Customer Answer

  Date: 12/27/2024

   
  Complaint: 22729659
  
  I am rejecting this response because:
  As I have explained to Clearway multiple times, it OS impossible for me to provide the proof they request. Following a layoff from my job and the separation from my wife, I am living with my mother in ********. There is no lease I can show, and I am not paying any rent. 
  

  Furthermore, Clearway claims that I am receiving credits on my Eversource bill from them. They know full well that this is a lie, because I do not receive a bill from Eversource. 
  

  Finally, this is obviously a scam. It was sold to me as an option to purchase a portion of my electricity from a solar farm. Now they claim to be selling me abstract credits. The December bill from Clearway was larger than my usual electric bill from Eversource, so at least they are telling the truth about me paying for something I never received. 
  Sincerely,
  
  *********** *****

  Business Response

  Date: 01/10/2025

  Please see attached Clearway's response. 

• Initial Complaint

  Date:12/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October 2024, I called Clearway Solar to request the cancellation of my mothers service. My mother was also on the call and gave me permission to speak to the company in her behalf. We requested cancellation of services. My mother is of advanced age and has limited resources and we are trying to consolidate expenses. Clearway is now saying that invoices for services will extend for 6 months. We continue to pay monthly. Numerous emails have been sent to us about a transfer of solar services and we are not required to do so. Clearway is not expediting the cancellation but making many excuses for prolonging our relationship. I want this misery to end.

  Business Response

  Date: 12/23/2024

  Please find Cleaways response attached.

  Customer Answer

  Date: 12/24/2024

   
  Complaint: 22700451
  
  I am rejecting this response because:
  
  Clearway is well aware that I have third party authorization to communicate in behalf of my mother, ******** ******. My mother, in my presence and with my assistance, has spoken with **** from Clearway on 2 occasions to cancel services. The **** have asked and received authorization from my mother for me to be on the call. They have documented this in their system and have told me so. She has paid for services for more than 60 days following the cancellation request. The signed agreement that they sent to us via email was NOT signed by her. The signature is NOT hers.  She has requested cancellation of services and we have got the run around. We are still paying invoices. This has got to stop.
  Sincerely,
  
  ***** ******

  Business Response

  Date: 12/27/2024

  Please see attached Clearway's response and Account Access Authorization form.

  Customer Answer

  Date: 01/02/2025

   
  Complaint: 22700451
  
  I am rejecting this response because:
  The company has not responded to my rejection.  Please see my comments provided in response to their claim that I did not have authorization to cancel the service. My mother (******** ******) requested cancellation of services in October via phone call with company ***resentative and she also gave me authorization to be on the call. The *** documented this authorization and stated that I was now listed in the system as having her permission to speak in her behalf. The company subsequently sent us a copy of the original agreement form that had a signature with my mothers name but this signature IS NOT my mothers signature. She has never signed her name in that manner in her 93 years. As of now, we have no assurance that this service is canceled. We continue to receive invoices beyond the 60 day period and it is UNACCEPTABLE. Please cancel this service and suspend any additional invoices. 
  Sincerely,
  
  ***** ******

  Business Response

  Date: 01/16/2025

  Please see attached Clearway's response.

• Initial Complaint

  Date:11/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Something is not right about this company. I tried to cancel around 6 months ago and the ***resentative told me flatly he would not do that. I asked him who could cancel my service he told me my electric company. This is untrue. O&R are not able to cancel Clearway Energy. I called again today and this *** said ok, but he would be sending me an email. The email was not a cancelation but giving me a case number and told me someone would contact me in 10 days. I also tried to cancel through my online account. I do not trust them to do what they say. All I want is to cancel my service and be done with them.

  Business Response

  Date: 12/04/2024

  Please see attached Clearway's response.

• Initial Complaint

  Date:11/12/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am the trustee of an estate. My friend passed away on 8/1/24. On 8/23/24, I contacted Clearway to cancel. Days later I received an email that the process of cancellation could **** * months or more. This business provides energy credits to a local utility company. This is a very bad business model since my friend's energy bill doubled. The company is refusing to cancel and has given various excuses. The estate is expected to continue paying this bill even though the contract signed is deceased. This product was sold door to door. My friend was in his late 70's when he signed up for it.

  Business Response

  Date: 11/18/2024

  Please find Clearways response attached. 

  Customer Answer

  Date: 11/18/2024

   
  Complaint: 22540766
  
  I am rejecting this response because:

  This is the same response I have already received from Clearview. It is the standard boilerplate.  It is incomprehensible that death isn't sufficient to cancel a contract.  I believe this company's tactics are predatory.  An elderly, lonesome person is very susceptible to visits.  The contract is long, wordy, and I suspect that the salesman went through the fine print. There were months when my friend was billed $300 by Clearview.  The tiny two bedroom cape is heated with gas, yet I see bills as high as ******/mo for electricity in addition to clearview's bills.  I would like to see facts and figures which show there is a tangible benefit given by Clearview. What I really want is the contract cancelled immediately.
  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 11/20/2024

  Please find Clearways Response attached.

  Customer Answer

  Date: 11/20/2024

   
  Complaint: 22540766
  
  I am rejecting this response because: The business is misrepresenting the interaction with me.  The attached is an email sent to **************************************************************** on August 22, 2024 in response to my call to the support people.  The attachments are the death certificate and the trust document listing me trustee as requested. 

  I want this "service" cancelled.  This was not a loan or a mortgage.  He paid money for "credits" worth far less than what he paid. He was sold this "service" in his own home by a salesman, who, I believe, took advantage of him.
  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 11/22/2024

  Please see attached Clearway's response

  Customer Answer

  Date: 11/22/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Thank you very much for your assistance.
  
  Sincerely,
  
  ******* *******