103 Customer Reviews
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Review from Eva D
1 star07/22/2024
This business makes canceling an account impossible even if you do everything they say. I am going to have to take legal action to handle this! AVOID at all costs. Support solar another way.
Clearway Community Solar Response
07/23/2024
Dear ***,We sincerely apologize for the frustration you've experienced in trying to cancel your account. To assist you promptly, please reach out to us at ***************************************************************** We are committed to resolving this matter swiftly and ensuring your concerns are addressed satisfactorily.Thank you for bringing this to our attention. We value your feedback and the opportunity to improve our services.Warm regards,Clearway Community SolarReview from Lora B
1 star07/08/2024
Until it came time to cancel Clearway to move to a less expensive company, everything was great. However, now we are paying TWO monthly fees, one to Clearway and one to Clearview (the new energy supplier. I was told that there is no Clearway cancellation fee, which is true. However, I was told by them 6-8 months of payments are still required, along with my new Clearway energy supplier bill. On the new company, *********, there is a $150.00 contract early termination fee. So, I am stuck paying TWO bills every month for the next 6-8 months, and we THREE double bills!!! We are retired folks, with no extra money to continue making both of these monthly payments. Can you do anything to help us? Thank you, **** A and *******************************Clearway Community Solar Response
07/09/2024
Dear **** and *****,Thank you for sharing your experience with us. We understand your concerns and apologize for any confusion regarding your billing.First, we would like to clarify that Clearway is not an energy supplier and does not provide an energy supply to your property. The solar power generated by the Community Solar farm is sent to the local power grids rather than directly to your property, replacing polluted energy with 100% renewable power from the solar farm. In return, you receive solar bill credits to reduce your electric cost. We aim to make your transition to clean energy as seamless as possible.Regarding your current situation, we genuinely want to help. To review your account details and find a resolution that works for you, please contact our customer service team at ***************************************************************** We are committed to assisting you in any way we can to address your concerns.Thank you for giving us the opportunity to resolve this matter.Best regards Clearway Community SolarReview from Brenda P
1 star05/08/2024
SCAMMERS, I canceled clear way in August 9 2023. They told me 8 months it's been 8 months and I'm still paying. I told them they're not getting any more money from me to take me to court they are ridiculous.Clearway Community Solar Response
05/09/2024
Hi ******, Thanks for reaching out and sharing your concerns. We're sorry to hear about the difficulties you've experienced. Your feedback is valuable to us, and we'd like to take a closer look to understand what happened.Could you please contact us at ***************************************************************** This will help us review your agreement and work toward resolving the issue as quickly as possible.We appreciate your patience, and we're here to help.Thank you,Clearway Community SolarReview from Julianne D
5 stars05/02/2024
I signed up for clearway 6 months ago and I absolutely love it. All of these reviews with 1 star or 0 stars are completely false. Clearway is nothing as to what other reviews are saying. My electric bill is usually around $500 a month but ******* are higher and I save a great deal of $$ each month. I 100% recommend this company to anyone if youre looking to save some money. The rep that came to help me apply was the nicest young man and offered to help me bring in my groceries. These people really do care about you and arent just trying to scam you. I also enjoy that clearway isnt a 3rd party program so it gives me relief that I wont be shut out of the program. Im on this program for 20 years and I wish it was longer!Clearway Community Solar Response
05/03/2024
Hi ********,Thank you for sharing your fantastic experience with Clearway! We are thrilled to hear that you are enjoying our program and saving money on your electric bill. It's great to hear that you've had such a positive experience, and we're delighted that you feel secure with Clearway's program structure.If you have any questions or need further assistance, please don't hesitate to contact us. Thank you for being a valued member of the Clearway community. We look forward to continuing to serve you! Best regards, Clearway Community SolarReview from Sally S
5 stars05/02/2024
I love this program! Ive been on it for a couple years now and Ive been seeing a 10% credit off my bill every month. I put my mother and my sister on to it as well!Clearway Community Solar Response
05/03/2024
Hi *****, Thank you for sharing your positive experience with Clearway! We're thrilled to hear that you love our program and are enjoying your savings. It's fantastic to know that you've been with us for a couple of years, and we're grateful that you've recommended us to your family.If there's anything we can do to make your experience even better, please let us know. We're here to help you and your family with any questions or assistance you may need. Thanks again for being such a loyal customer and a valued member of the **********************. We look forward to continuing to serve you and your loved ones!Best regards,Clearway Community SolarReview from Christopher D
5 stars05/02/2024
Clearway is a great program, I have been saving about 25$ a month. I been on this program for about 2 years. Here in ******************* ********, I havent had any issues with this credit and I Recommend other people to submit an application!Clearway Community Solar Response
05/03/2024
Hi ***********,Thank you for taking the time to share your experience with Clearway! We're delighted to hear that you've had a positive experience and that our program is helping you save money. It's great to know that you've been enjoying the benefits of our service for the past two years. We appreciate your recommendation, and we're here to continue providing you with excellent service.If you ever have any questions or need assistance in the future, please don't hesitate to reach out to us. We're here to help! Thank you for being a valued member of the Clearway.Best regards,Clearway Community SolarReview from Samantha F
1 star04/26/2024
Cancelled in December. I am still getting billed even though my contract agreement only required 90 days advance notices, no cancellation fee and I do not need to have a replacement. I would NOT recommend this company. They do not honor their agreements. If this continues I will get an attorney involved.Clearway Community Solar Response
04/29/2024
Hello ********, Thank you for taking the time to share your concerns. We're sorry to hear about your recent experience. Your feedback is important to us, and we'd like to investigate this further to understand what went wrong. If you could please contact us at ***************************************************************** we would like to review the details of your agreement and resolve this matter as quickly as possible. Thank you Clearway Community SolarReview from Edward P
1 star03/28/2024
Clearway energy are a predator. They perform illegal sales activities, entering no solicit zones without care. They particularly take advantage of the elderly and handicapped, be it physical or mental. These are snake oil salesman. If you see them in your neighborhood, warn your neighbors immediately. This site requires that I leave a star rating. Unfortunately, they do not have a fractional star rating or a sub zero star rating.. therefore, due to my limitations, I will give them one star but truly I would put them in a negative -10 stars.Review from Jason G
1 star03/05/2024
I don't want to say anything negative about solar power because we so desperately need to change our energy sources, but my patience with Clearway has run out. They overestimated my energy use so my bills from the beginning were higher than my NG bills. I requested a scale down, but they said that would take 4 months due to agreements with NG and the state. I was patient for a while but then got fed up and cancelled. The scale down finally went through about 3 months after cancelling, but the bills are still too high. It has now been 8 months since I cancelled, and the end is nowhere in sight. Now I have to get lawyers involved. Yuck.Clearway Community Solar Response
03/07/2024
Dear *****,I hope this message finds you well. We sincerely apologize for the inconvenience you've experienced and appreciate your feedback. We want to take the opportunity to speak with you further to discuss your concerns in depth. Please get in touch with us at ******************************************************************* look forward to speaking with you soon. Clearway Community SolarReview from Jeffrey S
1 star03/03/2024
I cancelled my account with ********************** on 12/26/2023. I think it's absolutely criminal that they'll take up to 8 months to cancel. I call this "Extortion". I've had solar panels on my house rooftop for 2 months now and don't need or want their services anymore. I think, along with a lot of others, that your company is a Scam and will be placing my own complaint with the BBB, also I plan on calling my ************************* to complain.Clearway Community Solar Response
03/05/2024
Dear *******,We appreciate you taking the time to share your concerns and apologize for any inconvenience you've experienced. We understand the importance of completing your termination request. This process timeline is guided by state Community Solar requirements, which vary by region. To better assist you regarding your specific contract terms, please email us at ***************************************************************** This will enable us to look into the details of your cancellation request. Thank you for bringing this to our attention, and we look forward to the opportunity to further investigate your situation.
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