Complaints

This profile includes complaints for KidsCasting.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  KidsCasting.com

  100 Pine St Ste 1925 San Francisco, CA 94111-5136

• 

  KidsCasting.com

  501 Silverside Rd Ste 306 Wilmington, DE 19809-1374

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They owe me and my family 192$ for a subscription that they renewed without our permission.

  Business Response

  Date: 04/17/2025

  Dear Remi,
  Thank you for reaching out and for sharing your concerns. We sincerely appreciate the opportunity to address this matter and understand how unexpected charges can be frustrating. Please accept our apologies for any inconvenience this situation may have caused.
  
  As outlined in our Terms of Use, our subscription service operates on an auto-renewal basis to ensure uninterrupted access to our premium features and content.
  
  Specifically:
  "Your subscription continues indefinitely until canceled and will automatically renew for an additional equivalent period at the price agreed upon at purchase. This automatic renewal applies unless you cancel your subscription. You consent to this automatic renewal feature and will receive an email notification 7 days before each billing cycle/renewal."
  
  Additionally, our cancellation policy is designed to provide flexibility:
  "You may cancel your subscription at any time by:
  Accessing your account and following the instructions under the 'Subscription' section.
  Sending an email notice of cancellation to: **************************************.
  Sending a written notice of cancellation to: KidsCasting.com, ****: Subscription Cancellation, **************************************************."
  
  Upon reviewing your account, we can confirm that a renewal notification was sent to your registered email address on March 5, 2025, advising you of the upcoming auto-renewal scheduled for March 12, 2025.
  
  That said, we understand that each situation is unique, and we are committed to being fair and accommodating whenever possible. As a gesture of goodwill, we have processed a full refund of $192.00 to your original payment method on April 9, 2025. The refund should reflect in your account shortly, depending on your banks processing timelines.
  
  We appreciate the opportunity to resolve this matter and hope this solution meets your expectations. Should you have any further questions or concerns, please dont hesitate to reach out.
  
  Best regards,
  Kidscasting Member Support

• Initial Complaint

  Date:03/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello my complaint with this company is that it did not give renewal information before renewal date, it did not remind or ask permission of the upcoming auto-pay. 2-27-2025 was the renewal date, I found out 3-15-2025 that they charged my account $144. Dollars. When looking on the site the buttons to cancel subscription is hard to find as they are opaque, on the screen. I agree to what I thought was a year try, with in that year there was no opportunities in my area for what I was looking for. I stop using the service, 6 or 7 months after trying it. Had I received a notification that it was going to be renewed automatically prior to renewal date I would have sure canceled with haste. I have requested my $144.00 back from the company because no notification was sent prior. And they have the right email because they send me email every other day.

  Business Response

  Date: 03/18/2025

  Dear *****,
  
  Thank you for reaching out and sharing your concerns through your BBB complaint. We truly appreciate the opportunity to address this matter and understand how frustrating unexpected charges can be. Your experience is important to us, and were sorry for any inconvenience this may have caused.
  We want to assure you that we carefully reviewed your case. Our records show that a renewal notification was sent to your registered email on February 20, 2025, informing you of the upcoming auto-renewal on February 27, 2025. While the initial renewal attempts were unsuccessful, the subscription was successfully processed on March 9, 2025.
  That said, we recognize that every situation is different, and our goal is always to be fair and understanding. With that in mind, we have processed a full refund of $144.00 to your original payment method on March 17, 2025. The refund should reflect in your account soon, depending on your financial institutions processing time.
  We truly appreciate the opportunity to make things right, and we hope this resolution meets your expectations. We greatly value your feedback, and it helps us continue improving our service.
  
  For your reference, we have attached screenshots confirming the renewal notification that was sent. If theres anything else we can do for you or if you have any further questions, please dont hesitate to reach out. Were always happy to help.
  
  Best regards,
  Kidscasting Member Support

  Customer Answer

  Date: 03/18/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  I Would like to add that they stated that they sent out notification on February 20th. I continued to state, they did not. I am happy to receive my refund. 
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:12/20/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has renewed my subscription without permission and charged me and will not provide a refund or deactivate . I called in to cancel it and they are insisting on keeping it active until June 2025 therefore justifying not providing a refund. I asked 3 times to cancel my subscription and the *** continued to insist I use the service through June 2025. I have never once used the service nor intend to. They did email me a week ago which I am just now seeing TODAY as I receive hundreds of emails and many from them and did not see this notice to renew. However, they cannot force someone into using and paying for a service they have not used or plan to use. Its fraudulent in nature and unethical. Thank you for your help

  Business Response

  Date: 12/21/2024

  Dear *********,
  
  We sincerely apologize for the inconvenience.
  
  KidsCasting makes every effort to ensure members are clear on all the fees and terms of our service. Your subscription was automatically renewed according to our Terms of Use (*******************************************). To prevent unexpected or forgotten renewals, we notify all subscribers about upcoming renewals by email 7 days in advance. We emailed your address on file on 12/13/2024 and informed you that the renewal date would be 12/20/2024. We apologize if you missed this email.
  
  We understand mistakes happen, and we issued you a refund on 12/20/2024, the same day you requested.
  
  Please let us know if there is anything else we can do to assist. Our Member support is available at ************** (Mon-Fri 8 am-5 pm PST) or **************************************.
  
  Best regards,
  
  Kidscasting Member Support

  Customer Answer

  Date: 12/23/2024

  Case submitted for *********** just a few minute ago. When I told them I would be filing a complaint, they were quick to change their mind and refused me. Please cancel/redact my complaint. Thank you

• Initial Complaint

  Date:12/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************ and recruiting young kids and getting their parents to subscribe which is ripping off people because their subscriptions are exactly what everyone that has all the complaint is saying on spot and the kids ******** response on the BBB complaint is excuse your language ******** tea its not OK for them to keep making these excuses and rip everyone off theyre making so much money on the subscriptions and theyre not adding them and theyre charging more and theyre falsifying information other websites theyre saying one thing and doing another just to get money from the subscription is making promises but not following through there theyre lying just to get money and thats not OK every single playing these people are saying is right On spot in the Better Business Bureau or the people that are reading these need to take these complaints very seriously because the people making these complaints of being honest and the responses are not honest from the kids ********* whatever their real name is because theres a bunch of different ones theyre saying they say never take or except money but thats exactly what theyre doing theyre stealing money from innocent people

  Business Response

  Date: 12/15/2023

  Dear ******************,
  
  We hope this message finds you well. We have carefully reviewed your complaint about your *********** account and would like to address your concerns.
  Firstly, we assure you that our records indicate you have a basic account with us, which does not involve subscription fees. We have not charged the alleged $24.00. There may be a misunderstanding or a mistake in this regard.
  
  We understand your frustration and take your feedback seriously. We are committed to providing a transparent and honest service to our users. It's important to clarify that *********** does not engage in fraudulent practices, nor do we charge for services that are not explicitly and transparently communicated to our users.
  
  At ***********, we want to clarify that we are not a talent agency, employer, or talent scout. Instead, we pride ourselves on being a premier online casting call database. Our platform empowers you to create a polished professional portfolio and apply for thousands of casting calls spanning the U.S. and ******. It's important to note that *********** does not guarantee or directly facilitate employment opportunities. The availability of casting calls varies based on location, roles, and required experience levels. As in any venture, individual outcomes may differ depending on capacity, experience, expertise, and level of desire.
  Should a casting director express interest in your application and profile, they will contact you using your provided contact information.
  
  In your complaint, you mentioned issues with subscriptions and accusations of dishonesty on our part. We want to emphasize that *********** is a service, and like any service, it cannot be free. We have a team of designers, developers, and other specialists to create a user-friendly platform for kids acting, modeling, and performing auditions.
  
  We apologize for any confusion regarding your desired settlement of a sincere apology. We value your feedback and are committed to resolving this matter to your satisfaction. If there are specific issues you would like us to address, please provide more details so we can investigate and rectify any potential issues.
  
  We take your complaint seriously and are here to work with you to resolve any outstanding concerns. Our customer support team is available to assist you further. You can reach us at *********************** or ************** (Mon- Fri, 8 am-5 pm PST).
  
  We look forward to resolving any misunderstandings and ensuring a positive experience for all our users.
  
  Sincerely,
  Customer Support Team
  ***********

• Initial Complaint

  Date:12/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a scam. It lists the prices per month and says that you can cancel at any time but then it charges you for a full year, so you can't cancel anytime unless you want to pay for nothing. You shouldn't list the price per month if you're automatically going to charge for a year.

  Business Response

  Date: 12/15/2023

  Dear ****,
  
  We sincerely apologize for any confusion.
  
  *********** makes every effort to ensure new members are clear on all the fees and terms of our service. We also provide 10 days' right to cancel the subscription for a full refund if the user decides this is not for them or changes their minds. *********** offers multiple subscription options, such as 12 months, 6 months, 3 months, or 1 month. The subscription's total cost and term are selected by you (the user). The standard monthly rate for our services is $35.99. 
  
  According to our records, you chose a 12-month subscription plan and were billed for the annual subscription. Like any other subscription-based company, we offer a discounted monthly rate if you choose a more extended subscription period. To get the discounted rate, you must pay for the entire duration of your selected subscription.
  
  The second column on the plan select page displays the equivalent monthly amount, and the third column illustrates the savings compared to the standard $35.99/month rate. The checkout page, where you input your credit card information, clearly outlines the selected subscription plan, duration, and the total amount billed to your card.
  
  If you decide not to continue the subscription, you must cancel before the renewal date. You will be notified via email 7 days before each billing cycle/renewal.
  
  As requested, we issued you a full refund on Friday, 12/15/2022.
  
  Please let us know if there is anything else we can do to assist. Our Member support is available at ************** or *********************** (Mon-Fri 8 am-5 pm PST).
  
  Best regards,
  Kidscasting.com Member Support

  Customer Answer

  Date: 12/16/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Lexi 

• Initial Complaint

  Date:08/01/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has casting listings that arent really available, I confirmed with several companies listed. I also sent them an email last month in July to cancel my subscription and they still renewed and charged my card Aug 1st. They called stating they sent an email 7 days before informing me church I never received, checked my inbox and my trash. Now they are refusing to issue me a refund. *** talked to other people and they had many companys about this company as well. Wish I wouldve known before I signed up.

  Business Response

  Date: 08/09/2023

  Dear *******,
  
  We sincerely apologize for the inconvenience you've experienced with our services.
  
  At ***********, we take pride in providing accurate and up-to-date casting listings for our members. We understand your frustration regarding the availability of particular listings, and we genuinely regret any misunderstandings that *** have arisen. We noted your feedback and will work diligently to improve our listing accuracy.
  
  Regarding the subscription renewal issue, we deeply regret any confusion that occurred. We aim to ensure transparency with our members. According to our Terms of Use, your subscription was indeed renewed on 08/01/2023. We understand you attempted to cancel your subscription in July; however, we did not receive your email.
  
  Please refer to the Terms of Use: ********************************************.?
  
  12. Subscriptions; Charges on Your Billing Account.
  "Your subscription will continue indefinitely until cancelled by you. After your initial subscription commitment period, and again after any subsequent subscription period, your subscription will automatically continue for an additional equivalent period, at the price you agreed to when subscribing. You agree that your account will be subject to this automatic renewal feature. You will be notified via email 7 days prior to the re-bill of each billing cycle/renewal. If you do not wish your account to renew automatically, or if you want to change or terminate your subscription, please log in and go to "Account Settings" on the Website and follow the directions contained therein. If you cancel your subscription, you *** use your subscription until the end of your then-current subscription term; your subscription will not be renewed after your then-current term expires."
  
  To prevent such situations, we send out renewal notifications via email 7 days before the renewal date. We have attached a copy of the email notification sent to your registered email address on 07/25/2023. We apologize if this communication did not reach you as intended.
  
  Upon receiving your request for a refund, we promptly processed a full refund on 08/01/2023, the same day your request was made.
   
  We value your feedback and take it seriously. We are committed to enhancing our services and ensuring a seamless experience for all our members. If you have any further concerns or require additional assistance, please do not hesitate to reach out to our Member Support team at ************** (Mon-Fri 8 am-5 pm PST) or via email at **************************************.
  
  Once again, we apologize for any frustration this situation has caused. Your satisfaction is important to us, and we are here to help.
  
  Best regards,
  *********** Member Support
  
  

• Initial Complaint

  Date:04/24/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To: ********************* April 6, 2023, 4:01PM EST Please stop emailing me.Your unsubscribe link does not work.I've been emailed by a different person from your company for the past week. I've blocked and deleted all emails from ***********.Please forward to your IT department to rectify this. Any continual email advisement from *********** will be reported to BBB.I look forward to a timely resolution to this matter.Today, April 24, 2023, I've received another solicitous email from ********************

  Business Response

  Date: 04/27/2023

  Dear ******,
  
  We apologize for the inconvenience caused by the technical issue with our unsubscribe link. We can confirm that we have resolved the issue and removed your email address from our mailing list. You should no longer receive any emails from us. Thank you for bringing this to our attention, as it helps us improve our services for our customers.
  
  Please be informed that KidsCasting.com has complied with your request to a certain degree and deleted/ deidentified your personal information. Your initial request and further communication will not be deleted and will be processed solely for the exercise and protection of legal claims. We need to document your request for deletion of your private information.
  
  If you have any further issues or questions, please do not hesitate to contact us by calling ************** or emailing ************************ We are open Mon-Fri 8 am-5 pm PST.
  
  Sincerely,
  KidsCasting.com Customer Support

  Customer Answer

  Date: 04/27/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:02/24/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Kidscasting.com provides false jobs to their website to gain customers. To check the credibility of a job posting, I contacted the company called Coterie directly and was informed by management that they are not currently hiring for child models. Once I reported this ad to the company, *********** took the ad down. I also tried to cancel my subscription the day my renewal was up, and the company still charged my credit card and would not refund me for the entire year.

  Business Response

  Date: 03/02/2023

  Dear *********,
  
  
  We sincerely apologize for the inconvenience.
  
  
  Please note *********** is not a talent agency, employer, or talent scout; the site is only a venue. It is possible that the casting call you are talking about was posted on social media and shared with us from other casting platforms and groups. We encourage Casting Directors to update or close the casting call as soon as the role is filled.
  
  
  *********** makes every effort to ensure members are clear on all the fees and terms of our service. Your subscription was automatically renewed according to our Terms of Use *******************************************. To prevent unexpected or forgotten renewals, we notify all subscribers about upcoming renewals by email 7 days in advance. We sent the email to your address on file on 1/9/2023 and informed you that the renewal date would be 1/16/2023. The last day of your previous subscription was 1/15/2023. We apologize if you missed this email. 
  
  
  The autorenewal occurred on 1/16/2023 in the morning; however, you canceled your subscription in the afternoon of the same day. Please find the screenshots attached.
  
  
  We understand mistakes happen, and we issued you a refund on 01/24/2023, the same day you requested.
  
  
  Please let us know if there is anything else we can do to assist. Our Member support is available at ************** (Mon-Fri 8 am-5 pm PST) or **************************************.
  
  
  
  
  Best regards,
  
  
  *********** Member Support
  
  
  
  
  

• Initial Complaint

  Date:02/10/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First, I got no hits using their service. I'd planned on canceling after my subscription was completed, however it autorenewed today. Called to try to cancel FOR THE SAME DAY, and they claim it won't be possible for the whole year. It was literally charged just hours ago. They should have at least sent a notification about the impending auto renewal. This service is a scam with very few opportunities available.

  Business Response

  Date: 02/20/2023

  Dear ***, 
  
  
  We apologize for the inconvenience that this has caused you. 
  
  
  *********** makes every effort to ensure members are clear on all the fees and terms of our service. According to our Terms of Use, your subscription was renewed for the same 12 months.
  
  
  To prevent unexpected or forgotten renewals, we notify all subscribers about upcoming renewals by email 7 days in advance. We informed you via email registered on the account on 02/03/2023 (attached). We apologize if you missed this email. 
  
  
  We issued you a full refund on 02/10/2023, the same day you requested. 
  
  
  Please let us know if there is anything else we can do to assist. Our Member support is available at ************** (Mon-Fri 8 am-5 pm PST) or **************************************.
  
  
  Best regards,
  *********** Member Support

• Initial Complaint

  Date:02/02/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I chose the plan that was $8 a month and some how was charged $96 up front. The website is hard to navigate and I dont see many options or opportunities for my kids on here. I have cancel my subscription and I would like a full refund.

  Business Response

  Date: 02/08/2023

  Dear *****,
  
  We sincerely apologize for the inconvenience. 
  
  *********** makes every effort to ensure new members are clear on all the fees and terms of our service. We also provide 10 days' right to cancel the subscription for a full refund if the user decides this is not for them or changes their minds. It is essential to understand that *********** offers multiple subscription options, such as; 12 months, 6 months, 3 months, or 1 month. The subscription's total cost and term are selected by you (the user) and are displayed on the checkout page where you enter your payment information.
  
  According to our records, you chose a 12-months subscription plan and were billed for the annual subscription. Like any other subscription-based company, we offer discounted monthly rate if you choose a more extended subscription period. To get the discounted rate, you will need to pay for the entire duration of your selected subscription.
  
  You canceled your subscription online on 02/02/2023, the day of the purchase. Our support team tried to contact you by phone, but the call was routed to voice mail. Nevertheless, they provided you with refund instructions via email. We recommend contacting the company before filing a complaint to resolve issues that you might have.?
  
  According to our Terms of Use, you requested the refund within 10 business days, and we provided a full refund as requested on 02/03/2023.
  
  Please let us know if there is anything else we can do to assist. Our Member support is available by calling ************** (Mon-Fri 8 am-5 pm PST) or **************************************.
  
  
  Best regards,
  Kidscasting.com Member Support