Complaints

• Initial Complaint

  01/08/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I bought 2 Western Digital hard drives 12TB Red Pro. All they do is make noise. They replaced with 1 same drive and was promised a gold pro and it doesn't look gold to me but different model and obviously not new and mine were new, and they just keep making noise its ridiculous how they claim in support that they are supposed to make noise. I NEVER EVER had a drive that continuously made noise all the time so loud you have to disconnect it. I can send pics of the models and s/n I have. They are WD121KFBX, S/N: 5PK34E2B AND WD121KRYZ, S/N: 5QHBMAEB. I don't want these anymore, I want something different. These are 24TB total and I don't care if I get only 8 or 10TB SSD replacement but they should state before buying that they CONTINUOUSLY MAKE NOISE....I want this resolved or want to discuss with the CEO of WD.Thanks

  Business response

  01/08/2025

  Thank you for contacting us and for bringing your concerns to our attention.
  
  After reviewing your complaint and the history of your warranty claims, we would like to address your concerns in detail.
  
  The original drives, identified by their serial numbers,were purchased in 2022 with warranties valid until 2027. According to our records, you first contacted us in October 2023 regarding noise issues and requested a warranty replacement.
  
  Per our warranty policy, Western Digital reserves the right to repair or replace defective products at our discretion. You can review our full warranty policy here: ******************************************************************** . In this case, the drives were replaced with recertified units.
  
  The ** Red Pro and ** Gold are premium, enterprise-quality drives designed for specific use cases:
  
  ** Red Pro: Tuned for Network Attached Storage (NAS)environments.
  ** Gold: Built for RAID environments in data centers.
  While both drives share similar high-quality components and are designed for 24/7/365 usage, they may sound louder than standard desktop drives due to their enterprise-grade construction. The 12TB ** Red Pro and ** Gold drives have dBA ratings of 20dBA at idle and 36dBA during seek. While 20dBA is roughly the sound of a whisper, 36dBA can be considerably louder,especially depending on placement, enclosure, and the acoustic properties of the room.
  
  We acknowledge the issues you experienced during the *** process:
  
  *** ******** (10/11/2024): A ** Red Pro drive (SN: 5QJ4KGEB)was replaced with another ** Red Pro (SN: 5PKKSZKE) instead of the intended ** Gold. This was corrected via *** ******** (12/4/2024), where a ** Gold drive (SN: 5QHBMAEB) was shipped. However, we have not yet received the original ** Red Pro (SN: 5PKKSZKE) that was replaced.
  *** ********* (10/17/2024): A ** Red Pro drive (SN: QJ4P4HB)was replaced with another ** Red Pro (SN: 5PK34E2B).
  We understand your frustration and remain committed to resolving the issue. As a gesture of goodwill, we are offering to replace the following drives:
  
  ** Gold (SN: 5QHBMAEB)
  ** Red Pro (SN: 5PK34E2B)
  with two brand-new 12TB ** Gold drives.
  
  We will ship these replacement drives to you in advance and provide return labels for sending back the original drives. However, we will need to close out the open *** ******** for the ** Red Pro (SN: 5PKKSZKE) that was shipped in error and later replaced with a ** Gold drive.  Note: The replacement drives although will be new will be shipped in brown box (not retail packaging).
  
  Next Steps
  If you accept this resolution, please confirm, and we will work on the next steps to getting this resolved. Note that if this case is marked as resolved within the BBB system, we will no longer be able to communicate with you through that channel. I would prefer to communicate via this channel until we are ready to move forward.
  
  Thank you for your patience and understanding. We value your business and remain committed to ensuring your satisfaction.
  
  Sincerely
  *****
  Global **************** & Support

  Customer response

  01/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I will send back the opened RMA drive Monday the 13th. Thanks again.

  
  Sincerely,
  
  ***** ******

• Initial Complaint

  12/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  SanDisk told me they would mail me a replacement hard drive 7-10 business days after my faulty one was received. The faulty drive was received by SanDisk on October 30th. 10 business days later would be November 13th and my replacement drive should have been shipped by then. However, it is now December 14th and they still have not shipped the replacement. They have also not responded to my last several emails.SanDisk is making no effort to send me the replacement hard drive that was promised by their warranty. They clearly have no intention to honor their warranty. Since they have not been able to send a replacement product within the timeline promised I had to purchase a new hard drive from a different company since I couldnt go 1 or more months without a working computer. I would like a full refund of the $80 I spent on their faulty product since they have not come through with sending the replacement as listed on their warranty ********* Case number for Western Digital/San Disk is ******* My Reference number is: 241010-000279 *** tracking number for the broken drive I mailed them: 1Z533WF70303556693

  Business response

  12/19/2024

  Thank you for providing the details of your case ******** regarding ***** ****. We sincerely apologize for any inconvenience this matter may have caused. **************************************** is dedicated to addressing all customer concerns and is eager to provide a resolution or clarification as soon as possible.
  
  Please rest assured that we are thoroughly reviewing your complaint and are committed to meeting all our warranty obligations. We greatly appreciate your patience and understanding during this process.
  
  

  Customer response

  12/20/2024

   
  Complaint: 22689097
  
  I am rejecting this response because:

  I myself have received no new correspondence from Sandisk regarding my warranty claim , and have not yet received a refund or indication that they plan to refund me for the defective hard drive.  I have already received several emails back in November from Sandisk with very similar wording to what Sandisk replied to the BBB regarding my claim, but Sandisk has not followed through with their promises, or taken any action towards doing so.  Once I receive an actual refund from Sandisk, I will be happy to close my complaint at that time. 
  
  Sincerely,
  
  ***** ****

  Business response

  01/15/2025

  After further review of your warranty claim, we have determined that the delay was due to issues with our warranty system and product availability. Unfortunately, this caused the resolution process to take longer than expected. However, we are pleased to inform you that we have sourced a suitable replacement product, which is now being processed for shipment.
  
  Our support center will be in contact with you shortly, providing an update and tracking information once the replacement has shipped.
  
  We apologize for the delay and any inconvenience this may have caused. We deeply appreciate your patience as we work to resolve your warranty claim.

  Customer response

  01/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I don't feel that Sandisk would have honored their warranty if I hadn't complained to the BBB, since I had no recent correspondence from them until after I filed the complaint.  However, they did finally send me a replacement hardrive that I received today. 

  I appreciate your help dealing with this incident! 

  
  Sincerely,
  
  ***** ****

• Initial Complaint

  12/12/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I am writing to express my frustration with the poor experience Ive had with your customer support regarding Order #********** for two Red Pro 16 TB drives, totaling $551.23.When I received the drives, one was properly packed, but the other had only one drive protector, allowing it to move freely in a dented boxunacceptable for fragile, high-cost hard drives.Initially, I was promised an Advance *** via chat but only received a regular ***, and was told that the *** would be converted to an Advance ***. Later, I was informed via phone that an Advance *** would not proceed and that I should return and repurchase the drives. A 20% discount code (CXS20-1NN4-2117-5EC4-H1EW) was sent, but it had already been used. Moreover, the drives are unavailable for 6-7 weeks, making this option infeasible.I recently filled out the customer advocacy form and was told replacements for both drives would be processedone as an Advance *** and the other as a regular *** due to system limitations. I was assured Id receive the *** details within 1-2 hours, but no email arrived, despite using the correct email: ************************* since resubmitted the advocacy form, which promises a response within one business day, yet Ive received none.I kindly request Advance ***s as previously promised for both drives or equivalent WD Red Pro replacements if lead times are prohibitive. Please confirm the **** are created before contacting me again.This ongoing ordeal, including poor packaging and inconsistent support, has been deeply disappointing. I hope for swift resolution to restore my trust in WD.

  Business response

  12/13/2024

  Thank you and we apologize for any inconvenience this may be causing you.
  
  I have investigated this, and I do see another *** in our system for replacement of shipping 2 drives in advance.  As this is outside of our normal allowable process the *** is currently being reviewed by the appropriate team.  The product was purchased from our Western Digital Online Store which does not support replacements and can only set up returns.  The *** replacement process is completed by our Technical Support and Warranty replacement teams.  Although we are all part of Western Digital these are 2 separate departments each with their own guidelines and processes.  Additionally, this is our busiest time of year,and the teams are running slightly behind with longer then normal turnaround times for process.
  
  I have escalated this to the appropriate team for expediting the *** for you
  
  Thank you for your patience and understanding.
  
  Sincerely
  Western Digital Customer Relations Team

  Customer response

  12/13/2024

   
  Complaint: 22681091
  
  Is the *** you are referring to *** # **********? It says it is complete on my portal, so I am not sure how this *** is being reviewed by the appropriate team if it is supposedly completed. 
  
  I would like new drives as replacements since I just bought these drives and that I expect postage for these two drives to be completely paid for me as this issue stems from poor packaging, which is out of my control. I am disappointed by the customer support agents who've promised these things but left me to wait indefinitely instead of following up.
  
  Sincerely,
  
  ****** ***

  Business response

  12/17/2024

  Customer is correct in that the original *** 0065718001 was cancelled.  As previously mentioned this is a very manual process as normal process is for damaged/failed product to be returned for refund not replaced.  As this is a manual process the original *** was cancelled and a new *** 0060380537 has been created to ship the replacement drives.  This is currently with our service center team and we are waiting for tracking number in our system

  Customer should receive shipping confirmation and tracking as soon as the *** ships.  I am anticipating this to ship tomorrow Dec 18th

  Thank you

  Customer response

  12/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ***

• Initial Complaint

  12/05/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I have tried placing orders on the Western Digital website but my orders are immediately cancelled. I am informed by the company that they are cancelling my orders out of caution and are unhelpful. I am an American Citizen with no criminal record and a steady job who just wants to purchase a few hard drives for my custom built PC. I am not sure what the issue is with this company, but I've tried ordering with different emails, credit cards, I've even had my wife try to order it. I'm guessing my address is blacklisted for some reason? Anyway, I've reach out to the store's customer service and they have been very unhelpful. I'm hoping they can resolve the issue or at least give me a straight answer as to why I'm blacklisted, or try to repair whatever the issue is.

  Business response

  12/06/2024

  Customers settlement is "Repair" this is not a repair customer is complaining that he cannot place an order on our Online Store.  There are many reasons for this from, customers bank could be blocking the order to our third party company that manages the transactions uses a fraud prevention software that scores the customer on multiple criteria and customer must have a score above a certain number before order can be allowed to be processed.  This is done for fraud prevention and protects both Western Digital and the customer from potential fraud.  if customer is having an issue they should contact there bank first, if the bank does not have any issues with the charge, customer can use an alternate card, or we offer multiple payment options including ****** and ***** pay which have their own fraud management systems and does not go through ours.  we would recommend customer use one of these alternate forms of payment as rejection is outside of our scope to allow.

  Customer response

  12/07/2024

   
  Complaint: 22644914
  
  I am rejecting this response because:

  Firstly, could you please remove my personal and payment information from your store? I see you disregarded that request. The emails I tried using are ******************* ******************* ********************** ********************* and ***************************.

  Secondly, I chose "repair" because the issue affects Western Digital and only your store. I suggested that you repair your website. Further, I was assigned case '241202-000041' and they were never able to get to the bottom of this, only that I needed to "try a different card". I told them I tried that, I don't know how many times now. Here are my order numbers, in which I use different emails... and all the other things I mentioned in the original complaint that the responding representative didn't bother to pay attention to - 0023829528, 0023791668, 0023790979, 0023790974. Somewhere, I had asked my wife to place an order, but since it kept getting rejected, by process of elimination I figured it was either my address or an application that I was using (see below if actually taking the time to read this complaint).

  Second, as I mentioned numerous times (if you actually had read my complaint and bothered to actually look into the issue), I've used different cards.

  Anyway, I ended up finding out the issue was that I was using the *********** Shopping extension or app. The simplest way I can explain the app, is that it works like a web browser, so anytime I was making a payment on your website through the app, it was blocking it. Or, if I was on a different computer with the app, your store was canceling my orders anytime I  had the turned on while I was making the payment.

  The reason why I was using the application was that I was trying to get 30% cash back on the order. This meant that these products appeared cheaper than competitors like ******* or *******. I know that Western Digital is not responsible for the cash back, but in this case, the reason why I could not collect it was because of Western Digital canceling my orders. Perhaps if you don't want people to use *********** Shopping, then you should no longer do business with them? Again, all I was asking for was you to get 2 of the 16TB hard drives for $500.

  To summarize, I tried numerous times - with different payment information - to place an order on this company's website. I would like to stress it was made directly on their website, despite me using an app (again, it acts like a browser) or an extension. I had asked for a repair with hopes that the company would correct this error. It appears that they cannot, which probably speaks to the quality of their products and is a sign I should stick with their competitors.

  Sincerely,
  
  ***** ****

  Business response

  12/11/2024

  Hello,

  Thank you for your reply and further clarification.  To address your concerns

  1. All data requests for access or deletion must be submitted to our privacy team for review as required by law.  You can access the privacy team options by going to this link: *************************************************************

  2. There are many steps in the purchasing process to protect both you, the customer, and ********************** from unauthorized transactions.  Banks, Credit Card Companies, payment processors all have different criteria that must be met to protect both parties from these potential unauthorized charges.  Based on your description, it would appear that a third party application ************ Shopping extension or application) was causing the purchasing website to either block completely or cause the order to be cancelled.

  I have provided the feedback of the *********** application which you determined was causing the issue to the support team for further investigation.

  With regards to the purchase, currently the 16TB Red Pro drives are on backorder and are expected to ship in 6 to 7 weeks weeks.  The Current pricing without discount is approximately $670 for the 2 drives.  I can provide you with a 30% off non-stacking coupon, the value when applied would be approximately $201.  This would bring the final price before tax and shipping charges (if any) to $469.

  Please let us know if this coupon is acceptable for you and we will provide it to you.

  Thank you

  Western Digital **************** Team

  Customer response

  12/12/2024

   
  Better Business Bureau: I accept the business response.
  
  To the Western Digital Representative - Thank you for taking the time to respond and for the offer. I appreciate it. 
  
  ***** ****

• Initial Complaint

  12/03/2024

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  I ordered a 2TB microsd card for 1 days shipping from Sandisk. The product never arrived thanks to poor *** service.The issue on Sandisks part is that they have made it to where I cant file a claim through *** for their missing product. I called and keep getting told to wait for them to send me emails meanwhile theyve already taken my payment and I never received my product. I am not going to pay for a product that I didnt receive especially when extra was paid for faster shipping.

• Initial Complaint

  12/03/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Hello,I had purchased two ** ***** external hard drives that didn't last 3 months. I purchased one, worked for 2 months and had to replace it. I purchased the second while I attempted to fix the original. Within another two months my second drive died. I had attempted to get a replacement for these two defective devices as I needed the storage and already spent the money. I created two *** requests, received the return labels, packed and labeled each separately. I then dropped the boxes off at a *** drop box (mail box close to me, no receipt given.) I expected this to be resolved. I sent these items back around April.I have repeatedly contacted the customer support line and they state they cancelled my RMA and I have no proof of the return because I expected the label to do its job, I have explained my situation multiple times, and I pointed out that the devices were both defective and had dead sectors when I reached out for the replacement. I have been offered no remedy and have provided all the information I can so I am out the money, have no devices and have no support. I called *** and they tell me to contact WD support and I am stuck in a loop. I stream and do digital art so these missing 10TBs really effect my ability to store anything.

  Business response

  12/03/2024

  Hello,  We have investigated this claim.  Customer contacted us and 2 product warranty replacements (RMA's) were set up in April 2024.  *** shipping labels were provided to the customer to return the product back for warranty exchange.  Customer contacted us 4 months later asking for an update on their product replacement.  Upon investigation customers product was not received by our warranty replacement team.  Investigating further the *** labels provided were not used as per *** and therefore did not provide any confirmation of delivery.  Our investigation is closed as per product not being received for warranty replacement.  If customer sent product via another means and did not use the return labels provided, customer can provide us with tracking information for confirmation of delivery and we will be happy to replace product based on a proof of delivery.

  Thank you

  Western Digital Advocacy Team

  Customer response

  12/03/2024

   
  Complaint: 22630983
  
  I am rejecting this response because:

  I had reached out multiple times prior for labels. I could have returned the defective products to ****** but opted for a replacement. I printed off my label, marked the boxes with the **** and dropped them off at the *** drop boxes. 

  I work two jobs Monday through Friday so it is inconvenient for me to take time off to go into a *** store I reached out multiple times to check on it but had been going between two cities 4 hours a part at the time so I was allowing time to resolve as I was informed could be more than 14 business days once receiving the defective device before the replacement would be sent.

  I only recently was told they canceled my RMA 

  Sincerely,
  
  *** *******

  Business response

  12/09/2024

  Hello,

  While we empathize with the customer, unfortunately we have no proof or substantiated evidence that any product was returned for warranty replacement.  Again, *** tracking number never were activated meaning *** never scanned them into their system.  Regardless of where they were dropped off according to *** they were never picked up.

• Initial Complaint

  11/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  July 30, 2023, I bought a WD 1TB Drive (details included in the receipt) on ******. It died one year later. after I contacted support, they were insistent on providing exchange ONLY after they look through my drive. When I asked if the process of drive inspection was private, they provided NO GUARANTEES and instead only reassured me through their costumer service employees.The costumer service executives were dismissive several times, as I wrote large letters explaining my concerns for privacy. It was all met with the same reply. I refused to send them the defective drive in concerns to privacy of my data, which contained family photos alongside other potentially sensitive data I at this point cannot know, as the drive is unusable but not ************ the end, they gave me a coupon for 10% instead of honoring their warranty. This felt almost like mocking to me, as this coupon has less value than 20% off you get for simply signing up for their website.

  Business response

  11/11/2024

  Western Digital ("WD") values your business and always attempts to provide you the very best of service.
  
  No limited warranty is provided by WD unless your WD Product ("Product") was purchased from an authorized distributor or authorized reseller. Distributors may sell Products to resellers who then sell Products to end users. Please see below for warranty information or obtaining service. No warranty service is provided unless the Product is returned to an authorized return center in the region (warranty regions are identified as ******, U.S.A., *************, ******, ***********, ******, ************, ***** and ********) where the Product was first shipped by **, which may have regional specific warranty implications.
  
  WD Product Warranty Policy
  ********************************************************************
  
  What happens when products are returned for warranty
  ***********************************************************
  
  

  Customer response

  11/12/2024

   
  Complaint: 22536912
  
  I am rejecting this response because:
  it goes against me as a consumer and what I believe is right
  Sincerely,
  
  ****** Manasariani

  Business response

  11/21/2024

  No limited warranty is provided by WD unless your WD Product ("Product") was purchased from an authorized distributor or authorized reseller. Distributors may sell Products to resellers who then sell Products to end users. Please see below for warranty information or obtaining service. No warranty service is provided unless the Product is returned to an authorized return center in the region (warranty regions are identified as ******, U.S.A., *************, ******, ***********, ******, ************, ***** and ********) where the Product was first shipped by **, which may have regional specific warranty implications.
  
  WD Product Warranty Policy
  ********************************************************************
  
  What happens when products are returned for warranty
  ***********************************************************

  Customer response

  11/22/2024

   
  Complaint: 22536912
  
  I am rejecting this response because: It still doesn't satisfy me and does not provide any attempt of relief for the trouble caused by WD and their negligence just makes me trust this company less
  
  Sincerely,
  
  ****** Manasariani

• Initial Complaint

  11/09/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I bought a microsd card from Sandisk official online store (Order #S000385402) and it's defective. I want to return it for refund but the website doesn't allow me to do it. I contacted their customer service and they said they would create the return by the end of that day. Now the return still hasn't been created.

  Business response

  11/11/2024

  Return & Cancellations: For items purchased directly from SanDisks Online Store, please follow the six steps within 30 days from the date of shipment to complete your return.
  
  SanDisk Returns:
  *************************************************************************
  
  

  Customer response

  11/12/2024

   
  Complaint: 22534689
  
  I am rejecting this response because: are you kidding me? Can't you understand what I said? Your website has some bug that doesn't allow creating return online. I contacted your customer service and they said they had to create a return manually. 
  
  Sincerely,
  
  Junjie ****

  Business response

  11/21/2024

  Tell us why here...Return & Cancellations: For items purchased directly from SanDisks Online Store, please follow the six steps within 30 days from the date of shipment to complete your return.
  
  SanDisk Returns:
  *************************************************************************
  
  Customer can call our online store support at:
  *****************
  Monday - Friday, 8am - 5pm PST

  Customer response

  11/22/2024

   
  Complaint: 22534689
  
  I am rejecting this response because: can't you understand me? 
  
  Sincerely,
  
  Junjie ****

  Business response

  12/19/2024

  We have carefully reviewed your complaint and conducted an investigation into the return. Our findings indicate that the memory cards were not included in the shipping package, and only the adapters were received.
  
  Unfortunately, as we did not receive the original products from your return, we are unable to honor your refund request. As such, we consider this matter closed.

  Customer response

  12/20/2024

   
  Complaint: 22534689
  
  I am rejecting this response because: this is a fraud. The company was just saying that they didn't receive the items. They cannot provide any evidence except for a photo. They cannot even provide an unboxing video. That photo is nothing. They can just open the package and take items out and then take a picture and say this customer didn't return the items. I have the *** store's CCTV camera video proving that I put the item into the package and sealed it. I will file a complaint against the company in the court and provide this video. I recorded all phone calls with this company and I will post all of them onto those social medias and show people what a fraud company they are. Take a look on the social medias, many other customers encountered the same issue with this company. I will even consider filing a class action. 
  
  Junjie ****

• Initial Complaint

  10/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have two SSD's with Western Digital. I sent in both drives that are under warranty until 2027. They were both returned unrepaired. No letter, no explanation - Nothing!!!!WHY? I spent ************ sending them back and NOTHING!WHY? You can't speak to or text or chat with a human - HOW DO YOU STAY IN BUSINESS? Instead of sending these back, now I am requesting you send me NEW DRIVES. It is a joke I have waste time and money with you.

  Business response

  11/11/2024

  As of Wednesday, November 6, 2024 we have created a new return material authorization number: ********** so the customer can return the failed products. Once the two failed products are received and verified for authenticity, replacement products will be provided.

   

  Customer response

  11/14/2024

   
  Complaint: 22466160
  
  I am rejecting this response because:  I have already sent them in and they were returned.
  
  Sincerely,
  
  ***** *********

  Business response

  11/21/2024

  As stated in our previous response. As of Wednesday, November 6, 2024 we have created a new return material authorization number: ********** so the customer can return the failed products. Once the two failed products are received and verified for authenticity, replacement products will be provided. In addition, a pre-paid shipping label was provided to the customer on Thursday, November 14, 2024 via email. Please note that we have not received the original products from the customer.

• Initial Complaint

  10/03/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  On August 8th, I ordered a ** ***** SN850X 8TB solid state drive from Western Digital's online store. The order number is ********** and the item is model WDS800T2X0E, serial number ************. On August 19th, I decided to send it back because I found a better deal somewhere else, and Western Digital approved the return. I shipped it the next day, and they received it on August 26th. The tracking number is 1ZE953609038347003.I waited 10 business days for my refund, but it never happened. Instead, I get a package from Western Digital on September 18th. In it was a different SSD: A SanDisk Extreme 1TB, model number SDSSDX3N-1T00, serial number ************. While the two SSDs look similar, this error should not have happened as one could easily check which was which by checking the underside, especially since I have never opened the SN850X. I had no idea why I received this beyond an email from ***; nothing from Western Digital themselves. I later learn by going over my records that Western Digital had a change in return address, but was not told about this at all. I am now stuck in an endless cycle where Western Digital says it will not initiate a return for the SanDisk Extreme until I ship them the SN850X back, which I cannot do because they have never sent it back to me due to them mixing up the two, or them telling me the SanDisk Extreme was my original order when this is simply not true. I cannot even use the return label they want because it expired due to them receiving the SN850X back on August 26th. The updates they have sent me suggests they have not read the documents I've sent them, and their new support system that went live before this order was made has not been able to help me, as they keep sending me from one support line to another. I even asked them if they have the original SN850X I sent them but was ignored. They won't work with me no matter which angle I approach the issue. I just want my $832.90 refunded since I did my part.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩