Customer ReviewsforWestern Digital Corporation

Hardware failed 12 months after opening. The product offered a 3-year warranty; however, data recovery was not covered. Considering that their business IS data storage, having no data recovery and limiting their responsibility for the inferior products is deceived at best.Customer service is friendly but slow and lacking follow-up. I am not doing business with this company ever again.

I ordered a WD GOLD 4TB hard drive for my Plex Server *** and it lasted 4 years before it stopped working. I contacted WD via a service ticket and while the website was somewhat difficult to navigate I got in touch with a very kind lady who helped me submit a ticket which was approved within 3 days. I didn't have my original receipt because lets be honest how many people actually keep that for that long but they said I could just use my serial number. They sent me a return postage tag and I sent the drive back and received a new one within 30 days. I've heard a lot of horror stories about WD customer support but from my experience it was quick and easy. I am satisfied with the product and service so much so that I decided to take my time to write this review. Thanks WD and especially that nice lady who guided me through the steps.

I ordered two 4TB SSDs on 7/17/2024. The two SSDs were delivered to me on 7/21/2024. I opened the packing box but did not open either drive in their original packaging. I started a return process and sent the two 4TB SSDs back to Western Digital on 8/1/2024. The return was received on 8/6/2024, Western Digital processed the return on 8/15/2024 and rejected my return. I opened an investigation with UPS, UPS's investigation concluded that no tampering was involved with my package and was delivered to Western Digital. After communication with Western Digital, they launched an internal investigation and determined the drive they claim I sent was a 2TB SSD with a manufactured date of 8/3/2023 was sent to and from Best Buy at some point. The drives I purchased were directly from Western Digital's Online Store and returned directly to Western Digital. I was not involved with Best Buy in this purchase. I checked my order history with Western Digital, I have never purchased a western digital drive with the SN #: 23311S801213. None of my account registration shows a register or purchase of a drive from 8/3/2023 (the date the drive sent to me claimed to be from best buy by western digital) to 9/9/2024 (the date the 2 TB drive was delivered to me) other than the two 4TB drives I ordered and returned. I opened a case with Best Buy to investigate this incident, Best Buy determined nothing in my order history from 2023 nor 2024 shows any Western Digital products bought or registered to me. Western Digital is "denying to provide any details about the drive which they received under this return (which was sent to Best Buy initially)" They have sent me a drive that I never owned, said it was from Best Buy, which I have no relation to in this case, and refused to provide details about the drive they claim I sent them. The worst customer experience I have ever had.

My recent experience with Western Digital has been nothing short of frustrating and disappointing. As a consumer, I had hoped for a straightforward and professional interaction, but instead, I encountered a series of miscommunications, broken promises, and inadequate support.The issues began when I needed to address a warranty claim. Despite following all the necessary steps, I found myself repeatedly jumping through hoops, only to be met with conflicting information from various representatives. The lack of consistency and clarity in their communication was incredibly frustrating. At every turn, I was told something different, which only added to my confusion and dissatisfaction.When I finally received a replacement product, it was clear that it had been used beforescratched and not properly sealed. This raised serious concerns about the safety and reliability of the device, especially considering it was intended for data storage. To make matters worse, the company did not provide a return box or label for the original product, leaving me with the impression that they did not care about retrieving it.Attempts to resolve these issues were equally disappointing. I was unable to reach a U.S.-based representative despite multiple requests, and the overseas representatives I did speak with were difficult to understand. Additionally, my reasonable request to discuss certain matters only with U.S. representatives, due to safety concerns, was not honored. This lack of empathy and initiative from Western Digital's support team is troubling.Adding to the frustration, I continued to receive calls from their representatives at inappropriate timeslate at night and on weekendsfurther demonstrating a lack of professionalism.Overall, my experience with Western Digital has been extremely negative. The company's customer service is inadequate, and their handling of my warranty claim has been disappointing. I would caution others to consider this before purchasing

Get the heck away from wd!!!!!!!!Bought 2 *************** 4 tb nvme m.2 which arrived defective.The day I installed them they failed tests.I immediately contacted them which they advised me they would do an advanced RMA for both of them and would receive an email within 3 hours.Never received the email, reached out to them again next morning, after getting the run around **** said he would do advanced RMA for both and he would follow up in 24 hours. After 30 hours I reached out again, same situation with same runaround.Contacted again where I was told from a previous email from months ago that I tried several times to get a return label and after no response after the a5th try and 3 weeks later I disposed of the defective hhd they needed that drive before they could do another RMA for the nvme m.2 which I paid them directly 632 dollars for.I contacted my cc ************ told them they arrived in working order even though I sent wd evidence they were defective Wd are thieves and don't give a **** about the consumer.Do not buy from wd get ******* or crucial or Seagate but run far as you can away from wd their junk and thieves.

It took three weeks for me to submit an RMA for a faulty drive that I purchased from Western Digital. The problem was that I was allegedly using the wrong billing address, however, I only have one billing address saved to my Western Digital account and I attempted to use multiple credit cards that use that exact billing address. My customer support request went through multiple people over three weeks until it was finally "forwarded... to the dedicated team." During this period, I asked if they could compensate me for my time, each of those requests were ignored. This will be the last time that I purchase anything from Western Digital.

Ordered a 10TB *************** directly from WD.com nearly a month ago. It arrived DOA. Completely unusuable. Opened a case, was told theyd be replacing itand then nothing. Its been two and a half weeks, I keep asking for an update, asking whats going on, nothing. No sit tight, were a bit back-logged no he, were out of stock of that drive no explanation given whatsoever. Just sent me a broken product and then completely ghosted me.Eventually, I started a whole new support chat session with the *** department. The person I was talking too then transfered me directly to the person who helped me the first time. The person said he remembered me, and that they would be sending me a drive "once he verified my eligibility." First of all, I bought DIRECTLY from their website. I filed the issue the same day it arrive how in God's name would I NOT be eligible? Second, How long does it TAKE to confirm eligibility, and why is it so hard to update a customer? There's no excuse for this behavior!I've been a long time customer of WD. When their products work, they work well. But apparently when they don't you're just up a creak with a support structure that has no clue what they're doing, or else just doesn't care.

WARNING: Western Digital's claim that San DIsk's USB flash drives and be shared in FLASE. After two years and hundreds of hours on working on a project and distributing data to others on their SanDisk's USB flash drives, I discovered that some systems won't even read the flash drives let alone let me edit or retrieve it's data.When I contacted customer service about the details, they were ambiguous and not very transparent with what they could do for me as a customer. They refused to give me a full contact name and phone number of a supervisor who was supposed to be handling my case. They ghosted me. They said that they would get back with-in 24 to 48 business hours of my claim and they never did.This makes me very suspicious of the company and I have lost faith in the product as my new computer will does not recognize the SanDIsk USB drives. The computer has been "trouble- shooted" and IT IS a SanDisk issue with not being able to retrieve the data from this project.

I purchased a 1TB Blue internal hard drive I purchased from Best Buy, which crashed less than a year. Best Buy had directed me to contact Western Digital. After reading about other customer complaints with the same experience and also getting replacements with yet another defective Blue Drive within 3 months of use, I had requested a full refund or replacement with a Red Drive and not the Blue as I have lost trust in the product. I have contacted Western Digital and they had agreed to replace with the Red 1Tb Drive and had the return process started. After they received my drive, I received an Email that a drive will be sent out with the model number. I confirmed the product online and sure enough they tried to send me a Blue Drive, without giving any explanation why the Red was not being sent out as discussed. I called the employee out for falsifying information and so his next response claimed that they are out of Red products and cannot be sent out at the moment and tries to push the Blue drive on to me again. I check their own website on Western Digital and is clearly available to order. I was lied to for the second time. I had requested if I can get a voucher and buy directly from their website and his response was that he can give me 10% discount. I have never dealt with such dishonest business. I regret purchasing their product and never plan to buy from Western Digital or San Disk again. They just give you the run around and delay the time for you to get a drive that you need. Hopefully they will be investigated for all the shady business they provide.