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Find a Location

eBay Inc. has 27 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • eBay Inc.

      2065 Hamilton Ave San Jose, CA 95125-5904

      BBB Accredited Business
    • E-Bay

      P.O. Box 2179 Carol Stream, IL 60132-0001

    • eBay

      241 South Main Street Apt 1 Newmarket, NH 03857

    • eBay Inc.

      423 North 53rd Street Philadelphia, PA 19139

    • eBay Inc.

      524 Snyder Road Lititz, PA 17543

    Business ProfileforeBay Inc.

    Online Shopping
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    Additional business information

    Government Actions:
    Government Action: BBB reports on known government actions involving business’ marketplace conduct:
    DOJ vs eBay
    eBay Inc., an e-commerce company headquartered in San Jose, California, has agreed to pay $59 million and to enhance its compliance program to resolve allegations that it violated the Controlled Substances Act (CSA) in connection with thousands of pill presses and encapsulating machines that were sold through its website.

    Pill presses and encapsulating machines can be used by criminals to manufacture illegal drugs. When used with a mold, stamp, or die mimicking commonly prescribed controlled substances, pill presses are capable of producing counterfeit pills that appear indistinguishable from legitimate pharmaceutical drugs, including pills that are sometimes laced with fentanyl.

    The CSA regulates certain pharmaceutical manufacturing equipment, including pill presses and encapsulating machines, by requiring identity verification of purchasers, record-keeping, and reporting to the Drug Enforcement Administration (DEA). These requirements are designed to prevent individuals who intend to use these machines illegally from obtaining them and to ensure that the machines are traceable to the end user.

    The United States alleged that eBay did not comply with these CSA requirements for thousands of pill presses and encapsulating machines that were sold through its website, including high-capacity pill presses capable of producing thousands of pills per hour. The United States’ investigation further found that hundreds of eBay’s pill press buyers also purchased counterfeit molds, stamps, or dies, allowing them to produce pills that mimicked the products of legitimate pharmaceutical companies, and that many of eBay’s pill press buyers have been successfully prosecuted in connection with trafficking illegal counterfeit pills.

    “Counterfeit pills laced with fentanyl are a significant contributor to the deadly overdose epidemic,” said Associate Attorney General Vanita Gupta, Chair of the Justice Department's Opioid Epidemic Civil Litigation Task Force. “The Department is committed to using all available enforcement measures to ensure that companies involved in selling the equipment that makes it possible to create these dangerous pills comply with the Controlled Substances Act.”

    “Americans deserve to be protected from the dangers of counterfeit prescription pills,” said Principal Deputy Assistant Attorney General Brian M. Boynton, head of the Justice Department’s Civil Division. “The Civil Division will continue to work with our law enforcement partners to ensure that all those involved in the sale of counterfeit pills and the equipment used to manufacture counterfeit pills are held accountable.”

    “Through its website, eBay made it easy for individuals across the country to obtain the type of dangerous machines that are often used to make counterfeit pills. Our investigation revealed that some of these machines were even sold to individuals who were later convicted of drug related crimes,” said U.S. Attorney Nikolas P. Kerest for the District of Vermont. “Our office is committed to holding accountable those who have contributed to the devastating fentanyl crisis we are facing in our communities. Today’s settlement is an important step to ensuring that e-commerce companies do their part by complying with regulations that are designed to protect the public.”

    “eBay’s failure to comply with the Controlled Substances Act’s basic reporting and record keeping requirements for the sales of pill presses contributed to the proliferation of counterfeit pills in this country by allowing private citizens to set up pill factories in their homes and to do so without detection,” said U.S. Attorney Henry C. Leventis for the Middle District of Tennessee. “This settlement holds eBay accountable for its compliance lapses, serves as a reminder to other e-commerce companies that the Justice Department will enforce these requirements, and will help keep these items out of the hands of criminals moving forward.”

    “Fentanyl — pressed into fake pills that look like real prescription medications — is killing Americans. Drug traffickers buy the tools to make fake pills, like pill presses, online,” said DEA Administrator Anne Milgram. “eBay and other e-commerce platforms must do their part to protect the public. And when they do not, DEA will hold them accountable.”

    In addition to the monetary settlement, eBay also has agreed to maintain and enhance its compliance program with respect to its prohibited and restricted items policy as it pertains to sales of pill presses, counterfeit molds, stamps, and dies, and encapsulating machines.
    Government Actions:
    Government Action: BBB reports on known government actions involving business’ marketplace conduct:
    U.S. Attorney's Office, District of Massachusetts vs eBay
    BOSTON – eBay Inc., the global ecommerce company, has agreed to pay a $3 million criminal penalty for an August 2019 harassment and intimidation campaign targeting a Massachusetts couple in retaliation for their online coverage of eBay, and for its obstruction of the investigation that followed.   
    See all additional business information

    At-a-glance

    Customer Reviews

    1.08/5stars

    Average of 1,227 Customer Reviews

    Customer Complaints

    14,660 complaints closed in last 3 years

    5,160 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 9/1/1998

    Years in Business: 29

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Products & Services

    This company is an online marketplace for the sale of goods and services by individuals and businesses. Currently, eBay has approximately 100 million registered users and they operate in 23 countries.

    Business Details

    This is a multi-location business.

    Find a Location

    eBay Inc. has 27 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • eBay Inc.

        2065 Hamilton Ave San Jose, CA 95125-5904

        BBB Accredited Business
      • E-Bay

        P.O. Box 2179 Carol Stream, IL 60132-0001

      • eBay

        241 South Main Street Apt 1 Newmarket, NH 03857

      • eBay Inc.

        423 North 53rd Street Philadelphia, PA 19139

      • eBay Inc.

        524 Snyder Road Lititz, PA 17543

      Headquarters
      2065 Hamilton Ave, San Jose, CA 95125-5904
      BBB File Opened:
      4/2/1997
      Years in Business:
      29
      Business Started:
      1/1/1995
      Business Incorporated:
      6/3/1998
      Accredited Since:
      9/1/1998
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • E-Bay
      • ebay
      Business Management
      • Complaints BBB
      • Mr. Jamie Iannone, CEO
      • Ms. Marie Oh Huber, General Counsel
      Contact Information

      Principal

      • Complaints BBB

      Customer Contact

      • Complaints BBB
      Additional Contact Information

      Website Addresses

      Industry Tip

      BBB Tip: Smart shopping online

      Customer Complaints

      14,660 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/01/2024

      Complaint Type:
      Product Issues
      Status:
      Answered
      Ordered the item on Jan. 18, 2024, via eBay website. The total amount of this purchase, $107.32, paid via PayPal. The ebay ************* shipped me a Vancasso Starry 16 piece Dinnerware Set- Starry Gradient as advertised on eBay website, with a closing return date for Feb. 24, 2024. I received the item on Jan. 25,2024, via **** Upon later opening the package, I discovered a damaged piece, a large broken dinner plate, and no further damages noted to the remaining 15 pieces. I contacted a Rep. from PayPal, and explained the situation, that only one piece was damaged and he told me that he only dealt with refunds, so a claim was generated on Feb. 01, 2024. I received an email requesting the I take a picture of the damaged item, then download it and send it to them, I called PayPal and told the Rep. that I was not cell phone savvy, and that I"m a senior-citizen (retired RN) and live alone, he told me not to worry, that he would contact the seller so that a prepaid label could be sent and I could just return the item for a refund. Several calls were made to PayPal regarding this matter and each time I was told not to worry, that PayPal would take care of it so that would get my refund. I received a PayPal email yesterday, Feb. 28, 2024, requesting that I return the item by March 8, 2024 for a full refund and that I had to initiate the shipping cost. I requested to speak with a manager/supervisor and finally spoke to someone named ****, who informed me that PayPal is not responsible for the handling of packages, and that *** may have caused the damage, therefore I would have to cover the cost of shipping, he offered me a credit of $30.00 towards future purchases on PayPal. I told him that I was very disappointed in the way that PayPal handled things, and that I should not be held liable for a damaged package, regardless of the carrier. The seller on eBay ad: goodfaith-ind, & on Paypal: eBay *************Order: *************************** 1Z2RA8950333889845.
      Read More

      Customer Reviews

      1,227 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Donna F

      1 star

      07/13/2024

      I purchased two items from eBay and received none of the packages and when I filed a claim under the eBay policy I received one of the monies back but the other one I received nothing. So they got paid for a item that I never gotten and tried to dispute it with my bank and eBay and was still denied. eBay policy are supposed to protect the buyer from being scammed , and clearly allowed it to happen.

      Local BBB

      BBB of Los Angeles & Silicon Valley

      BBB Reports On

      BBB reports on known marketplace practices.

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