ComplaintsforeBay Inc.

• Initial Complaint

  03/01/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Ordered the item on Jan. 18, 2024, via eBay website. The total amount of this purchase, $107.32, paid via PayPal. The ebay ************* shipped me a Vancasso Starry 16 piece Dinnerware Set- Starry Gradient as advertised on eBay website, with a closing return date for Feb. 24, 2024. I received the item on Jan. 25,2024, via **** Upon later opening the package, I discovered a damaged piece, a large broken dinner plate, and no further damages noted to the remaining 15 pieces. I contacted a Rep. from PayPal, and explained the situation, that only one piece was damaged and he told me that he only dealt with refunds, so a claim was generated on Feb. 01, 2024. I received an email requesting the I take a picture of the damaged item, then download it and send it to them, I called PayPal and told the Rep. that I was not cell phone savvy, and that I"m a senior-citizen (retired RN) and live alone, he told me not to worry, that he would contact the seller so that a prepaid label could be sent and I could just return the item for a refund. Several calls were made to PayPal regarding this matter and each time I was told not to worry, that PayPal would take care of it so that would get my refund. I received a PayPal email yesterday, Feb. 28, 2024, requesting that I return the item by March 8, 2024 for a full refund and that I had to initiate the shipping cost. I requested to speak with a manager/supervisor and finally spoke to someone named ****, who informed me that PayPal is not responsible for the handling of packages, and that *** may have caused the damage, therefore I would have to cover the cost of shipping, he offered me a credit of $30.00 towards future purchases on PayPal. I told him that I was very disappointed in the way that PayPal handled things, and that I should not be held liable for a damaged package, regardless of the carrier. The seller on eBay ad: goodfaith-ind, & on Paypal: eBay *************Order: *************************** 1Z2RA8950333889845.

  Business response

  03/14/2024

  Hi *******,
  
  Thank you for the opportunity to address your BBB complaint.I understand an order you placed on eBay was damaged, and you are requesting reimbursement for this transaction. I am sorry to hear that this has been your experience and would be glad to review your request.
  
  Per the eBay Money Back Guarantee, buyers are given 30 days from the day the item was delivered to let us know if there is a problem with the transaction. To do so, we encourage members to open a return on eBay. If we are made aware that there are issues with the order, buyers are eligible to return the product for a full refund of what was paid at checkout. 
  
  In this case, a return request was never opened, in which eBay was not given the opportunity to assist with this transaction. Additionally,because we have since surpassed the 30-day window to open a return, this option is no longer available.
  
  While we would like to offer additional assistance in helping you obtain a refund, we are no longer able to as we were made aware that a dispute was filed with your financial institution on June February 2nd,2024. Please understand that when a dispute is filed with another party, we no longer have access to that payment, preventing eBay from issuing any refunds for this transaction, including courtesy refunds. At this point in time, you will need to continue with working with your financial institution, as we are unable to offer further assistance in obtaining a refund for this transaction.
  
  In the future, we recommend following through with the eBay Money Back Guarantee process so we can be sure you are protected. Once the case transfers hands to your financial institution, we cannot take further action. 
  
  We regret any inconvenience that this situation has caused and thank you for your understanding.
  
  Regards,
  
  *************************
  eBay

  Customer response

  03/15/2024

   
  Complaint: 21367747
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

  Customer response

  03/15/2024

  Dear ***************************, 

  I have spoken with my payment institution (Discover Card) today, and they informed me that this matter is not resolved.  The investigative process regarding this matter is still ongoing.

  Thank you,

  ***********************

  Business response

  03/18/2024

  Hi *******,
  
  Thank you for following up regarding your BBB complaint.
  
  I understand you have been advised by your financial institution that this matter has not been resolved. Kindly note that as a chargeback has been opened, eBay is unable to provide further assistance at this time.
  
  The eBay Money Back Guarantee Policy states that buyers can lose protection if they open duplicate claims using other resolution methods. I have provided an excerpt from this policy page along with the link below: ****************************************************;
   
  Even if a transaction is eligible for eBay Money Back Guarantee, buyers can lose protection if they: voluntarily close a request or case, or open duplicate claims using other resolution methods, or engage in fraudulent or abusive buying behavior".  "A buyer may not seek resolution for the same transaction under more than one buyer protection program. eBay may close a buyer's eBay Money Back Guarantee case if the buyer files a chargeback or buyer protection claim for the same transaction with their payment provider (such as a credit card issuer or payment service provider), regardless of whether the chargeback or buyer protection claim is for the full or partial amount of the transaction." 
  
  To reach a resolution, you will need to continue working with your financial institution directly. We appreciate your understanding and thank you for your continued time.
  
  Regards,
  
  *************************
  eBay

  Customer response

  03/26/2024

   
  Complaint: 21367747
  
  I am rejecting this response because:

  Hi ******,

  This is a follow-up regarding my BBB Complaint .  I am definitely not satisfied with your response in not offering assistance to help me resolve this matter.  You indicated that since involved my payment provider (Discover Card), that you/Ebay are unable to assist me because I opened a dispute with my with my financial institution.  After speaking with my financial institution, I've learned that Ebay continues to be a part of this, and that this dispute is still an ongoing investigation.  I am dissatisfied and disappointed in Ebay and PayPal handling of this matter.  We'll be staying in touch.
  
  Sincerely,
  
  ***********************

  Business response

  06/26/2024

  Hi *******,
  
  I realize that this situation has been less than ideal, and regret that this has been your experience with this transaction. To ensure you are protected via eBays Money Back Guarantee moving forward, we would encourage you to submit a return request through our system. As previously advised, once a claim is submitted through a third party, coverage through eBay is voided.
  
  At this point in time, we are no longer able to assist you with reimbursement for this transaction. That said, our records indicate that the payment distribution ruled the claim in your favor. Should you have additional questions regarding this dispute, please contact your financial institution directly.
  
  Regards,
  
  *************************
  eBay

• Initial Complaint

  12/19/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I ordered brakes and rotors on OCT 24th 2023, it was delivered to ****** an old address of mine instead of coming to my ******* address. Whats more is that i paid with my ******* credit card which carries my present address in *******, so the error was not mine.. credit card ending 9568.Then for 5 weeks i called Ebay who promised me money guaranteed but i had to wait til Nov 6th for the case to be closed on the vendor side. Once in ********************* **** promised again a refund and an email within 10 days, and it never came.I have been one of their best customers for 17 years and it is clear from my purchasing history that i am one of their best buying customers. They have treated me poorly to be polite and i am outraged and seek a well deserved refund.

  Business response

  01/07/2024

  Hello ****,
  
  Thank you for the opportunity to assist you with your BBB complaint. I understand your concern is regarding the order ************** you havent received. I recognize the importance of receiving the items youve paid for, and I was happy to further investigate this matter.
  
  Our eBay Money Back Guarantee is in place to protect your purchase for ****************************** actual delivery date. Sellers are required to provide proof of delivery and if they cant, they must refund the order.However, it is the buyers responsibility to ensure their shipping information is updated and accurate prior to completing checkout.
  
  We dont use the address connected to the credit card you used; we use the shipping address you select from your account. In reviewing the details, it shows the address ************************************************************ was provided during checkout, and was a shipping address on your account at the time. This was the address the item was delivered to; therefore, we couldnt require the seller to refund the order.
  
  With that said, I recognize you still dont have your item;therefore, I have issued a full refund manually for $117.19 which will be sent to your original payment method within 3-5 business days.
  
  I appreciate you bringing this matter to our attention, and wish you all the best.
  
  Sincerely,
  ***************************
  eBay 

  Customer response

  01/11/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  09/12/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Talk is cheap and lying is probably rewarded at ebay customer service.On the night of July 4 2023 I ordered 3 screens for my phone. About 5 minutes later I decided to cancel the order. The next day the seller "refused to cancel" and my order was shipped. I asked the seller why they refused, and they said that ebay did not show the cancelation request until after the order was shipped. I asked ebay customer service agent "*****" through the chat service what happened and he said ".. (seller) received a cancelation notification" and agreed that seller was lying. ***** also assured me: "You don't have to worry.. because we can step in and request for your funds back after July 13th, rest assured". "..we will file a Return claim if you no longer needed the item even if their listing doesn't accept returns.." (July 5, ***** pm) July 17th (ebay chat) ***************** - "Please allow me to catch up on your conversation so far".. "Just to confirm *** I know why you want to retu rn the item? (I replied: "Changed my mind about the phone".."when I requested to cancel the order") ***************** -.. "I can open a return request on your behalf." .. "Claim ID: **********"July 25 I - "Seller denied the return request.."*****************: "..the reason you chose to return the item falls under remorse, that's why the seller had an option to decline.." After I explain again what happened..*****************: "Oh I see.. Ebay don't tolerate this kind of selling activity,".. "I recommend you send the seller a message today that you have contacted ebay and that you are still looking for a way to get the refund from them" This goes on back and forth that yes, rest assured we will help untill eventually they stopped promising any help. They just send me back to the seller The "changed my mind" reason they don't like was chosen by ebay rep. I followed all their instructions.I wish ebay reimburse me the $37 I lost.PS. I have the whole unedited chat. I will try to attach it Thank you

  Business response

  09/18/2023

  Dear *********,
  Thank you for the opportunity to address your BBB complaint. I am sorry to hear of your disappointing experience regarding a return and with our customer support department.
  It is disappointing to see that you were unhappy with the level of service provided by our **************** team. We consistently aim to provide our members with an excellent level of service, and what happened in your case is not typical of the type of service we provide. We have noted your comments, and we are currently reviewing your customer experience internally to take corrective action. Please accept our sincere apologies for this.
  Upon review of the communication between yourself and our customer support, I am happy to refund you the $37.00, would you kindly reply providing your PayPal email address in order to process the payment.
  Again, I would like to apologize for any inconvenience and disappointment this has caused.
  Thank you for the opportunity to assist you today. I wish you the best of luck in all your future transactions and I await your reply.
  
  Kindest regards
  
  eBay  

• Initial Complaint

  05/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On April 23rd, 2023 I sold an iPhone 12 Pro on my eBay store. The buyer was located in the ****************** and had the device shipped to a re-shipper located in **********, **. The day after delivery, April 27th, the buyer initiated a return. I immediately suspected fraudulent behavior - as there was no possibility the item could have traveled thousands of miles overseas in 24 hours. I attempted to message the buyer with additional questions regarding the return and received no response. I received the return on May 1st. Along with a third-party witness, I recorded both videos and pictures of the return package being opened. Inside was a Ladybug- patterned hair clip, and an Etsy receipt showing the buyer's first name and the amount paid for the hair accessory ($10.87). The iPhone 12 Pro I had sold was $480.00 and had been successfully stolen using the eBay platform as the vehicle for return and mail fraud. I promptly filed both a Mail Fraud report to the ************* ************** inspectors and a police report. Both reports were attached in my correspondence to eBay, along with photographs of the fraudulent return. I also offered the video evidence of the return package being opened - but received no acknowledgement. Despite repeated attempts to contact eBay through their phone customer service, official ******** page and appeals department - I was summarily denied any recourse and forced to accept the return and reward the fraudulent behavior despite several eBay written-policy violations on the part of the buyer. I would like the remaining amount that was wrongfully refunded to the perpetrator ($240) to be returned to me. This seems only fair considering I am the victim of a crime and have attested to such in the attached police reports. I have also included pictures of the return package both before and after opening - including the attached Etsy receipt included in the fraudulent return with the buyer's first name clearly displayed!

  Business response

  05/12/2023

  Hello *******,
  
  Thank you for the opportunity to address your complaint through the BBB.  Im sorry to hear your sale and return of the iPhone 12 Pro did not proceed as expected. With the buyer returning lady bug hair clips instead of the phone and having other risk indicators, I can understand why it seems unfair that the buyer was reimbursed while you were not.Im happy to review your return to see if I can help.
  
  After looking at the return, your buyers account, and the information you provided, I contacted our risk team and asked them to perform a risk investigation. I have great news, they found enough risk factors to warrant suspension from eBay. Since the buyer is no longer an active member, we have *****ed your request for a refund of the $240 back to your account and you can verify the processing of this refund by visiting your Payments Summary page (*****************************************************).  
  
  While the buyers account was still active, they were eligible for eBay Money Back Guarantee protections, and this is why they were refunded the remainder of the transaction after escalation. That being said, we appreciate you offering free 30 day returns as this is why you were able to refund 50% less for the item cost and we shared the loss on that sale with you at that time (*****************************************). When we evaluate a buyer or seller account for risk, there are many factors we have to consider before we can move to suspend the member. Please know, if we are unable to suspend a member, member reports are tracked as well as buyer return patterns monitored,and that information will be used in future risk review evaluations for disciplinary action. However, I am glad we were able to suspend your buyer and ***** a refund to you today.
  
  Thank you for taking the time to report this buyer to the proper entities and for bringing them to our attention. Reports from sellers like you help ** to make eBay a safer and more enjoyable platform. We value you choosing to sell on eBay and wish you the best.
  
  Respectfully,
  
  ***************************
  eBay

  Customer response

  05/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  04/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  BBB unable to locate business

  More info

  Akslxld

• Initial Complaint

  04/22/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Ebay has been contacted numerous times about issues involving cases and feedback. We are a high volume seller (over ****** sales). **************** will tell you they are taking an action and then not take the action AND will lie about it in their notes. Today i was told by customer service that 3 feedbacks were eligible for removal and were taken care of. A later call in the same day revealed the agent had not taken any action and instead put "educated seller on why feedback is not removable". I spoke to a manager (Leadership) and was told that even though i was lied to no action would be taken. So ebay lied to me and then refused to keep their end of the promise. Call by agent ********* 4/22 @ 11:27AM EST Leadership call ended at APROX 12:45AM EST

  Business response

  05/04/2023

  Hello *****,
  

  Thank you for the opportunity to address your BBB complaint today. I appreciate you taking time to talk with me about recent customer support experiences.
  

  Im disappointed to hear your contacts to customer support did not meet your expectations. As a company that strives to provide its members with exceptional experiences, firsthand accounts like yours are crucial in helping ** identify areas of opportunity within the business.Rest assured; all your contacts will be reviewed to ensure were delivering the best possible service. Thank you for bringing this to our attention.
  

  All the best,
  

  ***************************
  eBay

• Initial Complaint

  04/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Ebay took down one of my listings and refuses to put it back up.Listing for a handmade eva **** kusarigama.they claim it violates their weapon policy buut its a soft **** prop, but their site is full of steel ones that actually are weapons. this is a fair trade violation on their part.

  Business response

  04/29/2023

  Hello ********,
  

  Thank you for the opportunity to address your BBB complaint today. I understand we removed a listing of yours because it didnt follow our Weapons policy. However, your item was a handmade foam replica used as a prop or toy, and not an actual weapon. As such you think the listing was removed in error and you want to be able to relist it. Im happy to assist.
  

  To help keep eBay safe, we remove listings that we think are violating our policies. We look at several things including the item description, Feedback, how long a seller has been a member, their account activity, and how well they've followed eBay policies.
  

  That said, Ive thoroughly researched the removed listing (item ************) cited in your complaint. From what *** gathered, we may have erred on the side of caution. If this was the case, I regret any inconvenience or frustration you may have experienced.
  

  Ive asked for an additional review of the item. After our review (please allow 1-3 business days), if an appeal is granted, well be sure to notify you and the item will be available to relist.
  

  Please understand, our policies and processes were designed with the intention that both buyers and sellers feel theyve been treated fairly. Thats a very significant challenge weve taken on, and one that we take very seriously. With that in mind, we do understand that sometimes one party or the other may feel as though there are areas where we could improve, and we truly appreciate each and every piece of feedback or suggestion we receive. 
  

  ********, I know this has been an unsatisfactory experience. We appreciate the opportunity youve given us to assist.
  

  Sincerely,
  

  ***************************
  eBay  

  Customer response

  04/29/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to **** it would be nice if they'd offer a little FREE promotion of that product to make up for their mistake -.-. and i tried to talk to their admins, if they want those logs, they are disagusting, the lack of knowledge and parroting i recieved was horrendous. they need to train their customer support to listen better.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  04/11/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  EBAY Inc has put into place a service metric system where they can use every excuse to get more money from the seller.Situations like shipper damaged item they hold the seller responsible which is an unfair and shady business practice on EBAYs part. Other incidents like not as described can also cause EBAY to take away money on the final value fees. Each incident falls off in a year which is STATED ON EBAY POLICY!!! Upon calling EBAY today their customer service who can barely speak English states now they want to go by when the case was closed which is the same date as it was opened WHICH IS MAR 24TH 2022 AND APR 6TH 2022 !!! In which case the employee also confirmed the case was opened and closed the same date!!But EBAY seems to lie and come up with a different date the case was closed which is not true! I want the following items removed per EBAY POLICY immediately and any money owed refunded to me immediately poss effecting a higher final value fee!!!

  Business response

  04/19/2023

  Hello ****,
  
  Thank you for the opportunity to address your complaint through the BBB. We appreciate your feedback regarding our Service Metrics and how they apply. Our Service Metrics are meant to aid sellers focus on improving, setting, and meeting buyer expectations as well as being able to provide great customer experiences. Including returns opened for an item arriving damaged or not as described tracks how often this happens in comparison to other sellers in your respective categories and peer group. Having this information can help a sellers assess how well their current business models are performing and if certain pain points are happening more frequently and should be addressed. For instance, if a carrier you use often delivers items in a damaged state, you may want to look into other shipping options.
  
  I know the main purpose for selling on eBay is to grow ones business and increase their income and anything that can limit your income can be worrisome. As such, I was happy to investigate your complaint and contact our ************************** on your behalf for clarification.
  
  I have good news. While your Service Metrics show a Very High rating of returns in your Home Goods category, your actual adjusted rating is Average, which can be seen on the left side of the page (*********************************************************************).This means you are not currently being charged extra fees or experiencing penalties for this metric. We regret if any confusion arose because of your communication with customer service and will make sure improvement and training opportunities where applicable are reviewed. I have confirmed that transactions counted toward Service Metrics are based off the date a return or case is opened and not when it is closed. I understand it is concerning that your two returns opened in March ************************************* your Service Metrics. Please know they will not be counted after your April 20th-23rd account evaluation.
  
  Since our monthly evaluations that start on the 20th of a month assess transactions that occurred up to the last day of the previous month, this upcoming evaluation will make the month of March 2023 replace March 2022 in our look back window and update your report accordingly. Speaking of our look back window, I see on your Seller Dashboard for regional sales in the US you have made 263 selling transactions. To make sure you are aware, your 12-month Service Metrics look back window can be reduced to 3 months if that number reaches 400 transactions (*****************************************)
  
  We once again thank you for taking the time to share your experience with us. I am glad I could investigate your complaint for you and provide some clarity. We value you choosing to sell on eBay and wish you the best.
  
  Respectfully,
  
  ***************************
  eBay

• Initial Complaint

  04/09/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased an item from e-bay for the total of $55.20. Item number *************. The item was not describe on e-bay as rusted or worn out. When I left a review on e-bay on April 8, 2023, the seller (PtgoLF) is now harassing me starting on April 8, 2023. The review I left was the unit is junk. Which it had to be totally rebuilt. I was e-mailed 3 times on April 9, 2023, by the seller ptgolf on the e-bay message board and my personal email.

  Business response

  04/17/2023

  Hello ******,
  
  Thank you for the opportunity to address your BBB complaint today. We appreciate you taking the time to let us know about the issues with your transaction and seller.
  
  We would like to take this opportunity to explain the protections we have for buyers in instances where an item does not match the listing description.  We want all our members to feel safe when transacting on our platform, and to ensure this, we have the eBay Money Back Guarantee.  This program is there to protect you in the event of a damaged item or one that is not as described.You have 30 days after the delivery date to open a return with your seller. If you fail to reach a resolution, you can request for eBay to step in to ensure you are covered.  
  
  You can learn more about our eBay Money Back Guarantee here: 
  *****************************************************************************************;
  
  In reviewing your contact, I dont see any claims being opened.Additionally, I do see that the item was listed as for parts or restore. As this was how the item was described I do see that the feedback left has since been removed.
  
   I have documented your concerns with your seller and will be reviewing the interactions. Because we respect the privacy of members, I will not be able to provide you with the outcome of the investigation but can assure you the most appropriate action will be taken.
  
  Thank you again for allowing me to address your concerns and trust you will find this information helpful.
  
  Sincerely,
  
  *********************
  eBay

  Customer response

  04/17/2023

   
  Complaint: 19915291
  
  I am rejecting this response because: Ebay has all my personal information. The item that was listed did not state that it was rusted out and motor brunt out.  Ebay stated that the item was untested. IF I knew it was rusted out, I would have not purchased item. 
  
  Sincerely,
  
  ***************************

  Business response

  04/30/2023

  Hello ******,
  
  Thank you for the opportunity to clarify our position.
  
  I can assure the previous is correct following a review of your account. As the feedback did not pertain to your transaction it did qualify for a removal. Additionally, we have already documented you concerns with your seller but because we respect the privacy of each member can not provide you with the actions taken. Any communication that *** have occurred outside of the platform we have no control over.
  
  Thank you again for allowing ** to address your concerns and trust to have clarified our position in this matter.
  
  Sincerely,
  
  *********************
  eBay

  Customer response

  05/04/2023

   
  Complaint: 19915291
  
  I am rejecting this response because:

  E-bay has a ****** of their sellers contacting buyer because of product reviews. ON 5-3-2023 I wrote a neutral review now I'm being email and voice mail left on my phone on 5-3-2023. Thanks ***************************
  
  Sincerely,
  
  ***************************

• Initial Complaint

  04/07/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I had placed a bid on ebay and read the rules it states no one can just bid last second and snip away the item, item number is ************, but that's what happen and ebay don't want to enforce their rules so false advertisement

  Business response

  04/20/2023

  ********************,

  Thank you for contacting eBay and giving us the opportunity to address your complaint. I appreciate your patience while we investigated the issue. I certainly understand your concern regarding the item you were not able to purchase. Id be glad to provide additional context.

  "Sniping" is not prohibited because there isn't anything wrong or dishonest in this bidding practice as the buyer is placing a valid bid within the natural time the auction is accepting bids. That said, we don't recommend sniping.

  Many bidders place their bids at the very last minute in an attempt to win the item. There are 3rd party programs that some members use to place a last-minute bid automatically. However, we don't recommend any of these sniping programs since they are not official eBay tools. Anyone who can write a program can potentially create a bidding tool. It would be a nearly impossible and a non-stop task to try to block these tools, so for eBay to attempt to block them would not be practical or cost-effective.

  While eBay does not prohibit Sniping programs, we do reserve the right to block specific web sites, or tools without prior notification. In some instances, this may include the Sniping program a customer is using.

  Our Bid Sniping policy can be found here: *****************************************

  Furthermore, sometimes delays with your Internet connection or a with a local network can delay your submission past the deadline. You may want to make sure to refresh the page before placing your bid in case the time you were viewing was not current.

  Additionally, you can also use the proxy bidding system. The proxy system is in place to allow you to bid the absolute maximum that you are willing to pay for an item right from the start. This way, although it may be disheartening if you are outbid, you won't be paying more than you were willing to. The system will always bid the minimum necessary for you to win if the auction does not get to your maximum.

  Information on how to use this feature can be found here: *****************************************.

  *******, I understand that this experience wasnt ideal since I have experienced it myself. Nevertheless, I appreciate the opportunity to provide additional insight into this matter.

  Respectfully,
  ***********************
  eBay

  Customer response

  04/20/2023

   
  Complaint: 19911189
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩