Reviews

Review Details

• Review fromIvy M

  Date: 05/02/2025

  1 star
  I wished I did my research more before buying tickets from this company. Save yourself from a huge problem, DO NOT BUY TICKETS from this company. They are scammers!! They will call you non stop ans send you emails to buy additional travel insurance, then after 1 week you will receive a call from them that there is significant changes in your flights and will increase your travel time! They will charge you for processing fee and non refundable fees, they charged me $1098.00 for these fees eventhough I did not make any changes on my flight. Now, Im having a hard time reaching out to them! I filed a claim to dispute from my bank and will definitely report this from ****************************. Please do not buy tickets from them!

• Review fromAlisha A

  Date: 04/29/2025

  1 star
  If I could, zero stars! ***** is a terrible company to deal with. Please avoid at all costs! Not only has this company taken my initial fee but taken the money from the insurance I purchased so that I could change my flight plans if needed but also charged another $600 plus on top of everything else. I purchased my trip and changed the date of that trip far in advance of what they stated the time line was. When I did hear from them and that was only after opening up a dispute with my credit card, they stated I had signed documents that said no refunds. Now why would I purchase insurance and also sign such a document when I knew I needed flexibility. They never replied to me and gave me the run around telling me to contact the airline, the airline told me to contact Ovago. Regarding the insurance money, they told me to contact Ovago and Ovago said no, I had to contact the insurance company directly. I will be requesting copies of the so called signed documents which I doubt they will respond to that request. How is this company in business? After this, I will be contacting the ************************. Perhaps we all need to start a class action law suit, maybe that will get their attention.

• Review fromJunelle S

  Date: 04/16/2025

  1 star
  DO NOT BOOK TRAVEL WITH OVAGO! Ovago is a deceptive and dishonest business. They have been withholding my refund of over $3,200 for a flight that was canceled by the airline.Over the past 3 1/2 weeks, I have spoken to multiple Ovago representatives who have either assured me that I will be refunded "soon, or outright LIED that they have yet to receive the funds from the airline.When I contacted the airline via email and phone, they confirmed that they refunded Ovago two days after the flight was canceled, -well over three weeks ago.Ovago is a shady business. Book your travel directly with the airlines instead to avoid wasting your time and money with this awful company.

• Review fromAndrew C

  Date: 05/19/2023

  1 star
  Scammers. I will echo every other comment on here. They don't communicate, they don't send flight details, they incrementally scam you by adding another charge every other day, and they just ****. I am disputing my credit card charges as fraud and will just start over with a new ticket from literally any other company! Avoid this "company" at all costs.

• Review fromGary D

  Date: 05/18/2023

  1 star

  Gary D

  Date: 05/18/2023

  I never dealt with so dishonest travel companies before. They trapped and lured you gave you low airfare and later they changed your schedule without your consent. They want you to spend more money to purchase insurance so they will not keeping charge your schedule. I think this is scam and crooks company. Do not deal with them.

  Ovago.com

  Date: 05/26/2023

  Dear ****, We are sorry for the negative experience encountered with the involuntary schedule changes from the airline's end. Thank you for taking time to leave us a review and for sharing about your experience with our company.Allow ** to clarify that our support bundles can help passengers to simply waive off our service fees in case any exchange / refund / void / name correction process is requested at a minimum of 24 hours prior to the date of departure. Additionally, it is also helpful for the Schedule change handling, but unfortunately, there is no support package that will stop involuntary changes of schedule from the airline's end. Carriers all over the world now may change their schedules anytime before the departure date or even at the last minute, due to various unforeseen circumstances and unfortunately, we as a travel agency have no control over that. As per the notification sent to you about the involuntary changes, you were provided with options to accept the changes, to choose new timing provided by ** or to request a refund.The tickets' status shows 'FULLY USED'. Trust your journey was safe and pleasant. We will be happy to assist you with your best trip in the future again. Best regards, OVAGO Service Team

• Review fromRajagopal N

  Date: 05/02/2023

  1 star

  Rajagopal N

  Date: 05/02/2023

  I dont want to give any stars, as this is cheating site . Initially it showed one price with that price after entering all details fare got increased and asking whether to proceed upon doing that and submitted my payement . I received email with different amount (higher than what i authorized for) . Also i didnt receive confirmation email about tickets . When i was chatting through live chat and they keep saying wait for 30 mins , and nothing happend . With all frustation i asked him to cancel that also took 15 mins , i have to call and parallel to chat . This is very Worst experience i had ever had . Finally with all these i cancelled the booking .Please be aware these kind of folks when you make booking .

  Ovago.com

  Date: 05/13/2023

  Dear *********,Thank you very much for your feedback, it is really important for us. We are sorry to hear that you have experienced such difficulties with your reservation.Please, contact us at *********************** so that we can discuss the details of your observations and initiate an investigation of your case if necessary.We are open for discussion and look forward to hearing from you soon. Faithfully yours, Ovago Team

• Review fromSara L

  Date: 04/25/2023

  1 star

  Sara L

  Date: 04/25/2023

  Ruined my honeymoon, and I had to spend $3,000 on a new ticket.

  Ovago.com

  Date: 05/13/2023

  Dear ****,Thank you very much for your feedback, it is really important for us. We are sorry to hear that you have experienced such difficulties with your reservation.Please, contact us at *********************** so that we can discuss the details of your observations and initiate an investigation of your case if necessary.We are open for discussion and look forward to hearing from you soon. Faithfully yours, Ovago Team

• Review fromHector L

  Date: 03/02/2023

  1 star

  Hector L

  Date: 03/02/2023

  Just like all the rest of the reviews on here - this is a place to be scammed. Even the bottom of their website says BBB accredited yet the actual BBB wesbite says there are not. It takes weeks for them to respond, if they even do, for rebooking. Essentially running the clock so I can loose the credit from Covid19. *************** that I truly wish I would have documented every single conversation from the past two years to rebook my flights. At this point I am exploring a class action lawsuit against them based on all the horrible scam experiences hundreds, if not thousands, have had with Ovago.com.

  Ovago.com

  Date: 03/22/2023

  Dear *********************,Thank you very much for your feedback, it is really important for us. We are sorry to hear that you have experienced a lack of follow up.Your reservation and rebooking requires us to deal via the airline. Hence the delay. Records indicate that our service team is currently assisting you with rebooking. Should you have any further questions, please contact us anytime.Kind regards,Ovago Service Team

• Review fromMary C

  Date: 02/19/2023

  1 star

  Mary C

  Date: 02/19/2023

  DO NOT USE OVAGO!! I had a multiple stop international travel and OVAGO seemed to be able to do this. Little did I know that I would NOT be able to check in the day before, I would not have seats assigned, my food preferences weren't acknowledged, missed my frequent flier miles and have little confidence that my trip will go as planned. USE OVAGO only to see what is possible, do NOT use to book. My disappointment is profound.

  Ovago.com

  Date: 03/22/2023

  Dear *******************,We understand your frustration in regards to the matter and we are sorry to hear about the experience you've encountered.Please that from OVAGO's end, the meals and the seat preferences were properly requested from the airline. Sadly, we cannot confirm with certainty why the airline did not follow through their promises.***** noting, that the we could not confirm that your flight was not booked. According to the airline personnel, the passengers were simply marked as a no-show for the segment. Currently our service team is working on a refund and will get back to you once more updates are available.Faithfully yours,Ovago Service Team

• Review fromJessica J

  Date: 02/15/2023

  1 star

  Jessica J

  Date: 02/15/2023

  I would give them a 0 star if I could. I am reporting them to the US Authorities for fraud. I have been trying to get a refund for 6 months as I could not make my July trip due to Covid and they have had me jumping through hoops with Customer Service. I gave them multiple 5 hour windows in which to contact me to discuss the refund and they would always call be specifically OUTSIDE that window and then when I followed up, they would put the blame on me "well we called you...its your fault as it would be resolved already if you followed up with us..." If you are a US citizen and have had an awful experience with them where they have essentially committed fraud by taking your money and not offered a ticket exchange or refund due to COVID easily (made you jump through hoops, never followed up, you have had to reach out multiple times and still no resolution), please report them to the Federal Trade Commission to Investigate them and have them be shut down. They cannot keep scamming hard working American citizens and stealing our money for goods and services they never delivered: https://reportfraud.ftc.gov/#/

  Ovago.com

  Date: 03/15/2023

  Dear *******,We are sorry to learn of difficulties encountered with your reservation.Records indicate that the airline marked your reservation as 'suspended' in the airline's system and unfortunately, any exception for a refund or exchange cannot be provided to the passenger. In order to obtain a different resolution, we invite you to reach the airline directly. Kind regards,Ovago Service Team