Reviews

Review Details

• Review fromDino B.

  Date: 06/26/2022

  1 star
  Never use this company. They have messed up my booking, never gave me confirmation code, I couldn't check in and now they are refusing to rebook my tickets because they are saying airline needs to respond to their request. They deserve 0 stars!

• Review fromDeepak M

  Date: 06/25/2022

  2 stars
  Does Ovago.com provide any service to customers?
  This review is a work in progress and may improve or get worse as time passes *** resolution. My business class flights for 3 adults from EWR-IST-TLL-IST-EWR has been affected by flight cancellation by Turkish Airline for the TLL-IST segment. Turkish asked I contact the travel agent as it was booked through Ovago. Yesterday I tried email , phone and live chat contact and got no human body to help. Then o got a call back due to an email I sent from a Braxton who validated the cancellation and advised that the rescheduling for the cancelled segment will be done at no charge as it was cancelled by Turkish. That's what the EU laws also demand. I don't have the refund option as it's a multi segment trip. He transferred me to a "scheduling team" and I was on hold for 1:27 hours and finally hung up as no one answered the call. Since then I have sent Twitter and an email to Ovago and there is no response - just silence. This may end bad for me but I will give them couple of days to react. There seems to be no sense of service and urgency on Ovago's part. I will continue to add to review and eventually get to BBB also. Burn until then , for fellow business travelers, be cautious with Ovago. When you need them the most they go silent 📵

• Review fromKevin L

  Date: 05/12/2022

  1 star
  I had pretty much the same experience as Sandra M. Two years of attempting to get a refund they promised me. A complete runaround with no delivery. Do not use this company's services.
  Here's what happened to me:
  I purchased airline tickets on March 1st, 2020 just before the pandemic hit. The tickets were for a trip to Poland in Sept/Oct. As you know, more and more countries were banning visitors as the pandemic progressed, our destination was one of them. Airlines began refunding tickets and eliminating fees. We waited for conditions to improve, however, as we were nearing departure it became apparent that we would not be allowed in the country. I contacted OVAGO a month before departure to cancel the reservation due to government restrictions. The customer service rep indicated that they could refund me the balance minus a $600 fee. I agreed to this, gave them my credit card information for the purchase as well as my paypal and was told I would receive a refund of $1446.10 within 4-5 weeks. When I did not receive a refund in the specified time, I contacted OVAGO October 14th and did not receive a reply. I contacted them again on Oct 27th and on Nov 4th. I finally received a reply to my Nov 4th email stating that they received my Paypal information and that once the $1446.10 was sent they would contact me. I waited and waited and still didn't see a refund. In April 2021 I emailed them yet again about the refund and received a reply stating they have sent a "gentle reminder to the concern department to double check the issue further." Again, no refund was sent. I sent my last note to them March 2022 and have not received a reply or a refund. I regret trusting that they would do the right thing and make good on what they told me. I write this to advise others to reconsider their purchase as you cannot trust these folks in the event you have a problem. Working directly with the airline is a better option as they are transparent.