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            Business ProfileVeterinary Specialty Hospital

            Animal Hospital

            Current Alerts For This Business

            Licensing:
            On 05/15/2018 BBB confirmed that Veterinary Specialty Hospital had not obtained a necessary license from Veterinary Medicine Board. BBB encourages you to contact the following agency or agencies to confirm this information: - http://www.vmb.ca.gov - 9165155220

            Contact Information

            2055 Montiel Rd Ste 104

            San Marcos, CA 92069-3562

            Visit Website
            Email this Business
            (760) 466-0600

            Customer Reviews

            1/5

            Average of 4 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B-

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 34

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Overview

            This company offers veterinary services.

            Business Details

            Location of This Business
            2055 Montiel Rd Ste 104, San Marcos, CA 92069-3562
            Email this Business
            BBB File Opened:
            5/11/2007
            Years in Business:
            34
            Business Started:
            1/1/1990
            Business Incorporated:
            4/29/2004
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • Veterinary Specialty Hospital of San Diego
            Business Management
            • Mr. Keith Richter, CEO
            • Ms. Becky Blackwell, Client Service Manager
            Contact Information

            Principal

            • Mr. Keith Richter, CEO
            • Ms. Becky Blackwell, Client Service Manager

            Customer Contact

            • Ms. Becky Blackwell, Client Service Manager
            Additional Contact Information

            Fax Numbers

            • (858) 677-0512
              Other Fax

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/22/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            On December 3rd I take my dog into the hospital because she was attacked by another dog, the amount they were charging was a lot at that time and I didn't have all the money to pay, I had $400 in cash and my brother borrow me $160, so I pay with some cash and card. After couple of hours the other dog owner contact me offering to pay the bills which was $1673. I gave her the hospital info and she pay directly to them, I was expected to get my money back immediately since it was cash and of course didn't happen. They told me that I have to wait 3 - 4 weeks to the corporate office to send me a check back and it's been almost 7 weeks and every time I called they said the check was mailed but I haven't receive anything. They refund to my brother's card but the money I gave them in cash I'm still waiting to have it.
            Read 1 More Complaints

            Customer Reviews

            4 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Stephany H

            10/15/2022

            Never had an appointment and they refuse to refund me my money of 220 dollars that paid for a consultation I never received. Which they described as a prepayment. I also never received a welcome letter with any information of my appointment and definitely nothing that said my money would be forfeited over. I called a rep the same day of the appointment and she said my appointment was on the way back and could take **** days. Yesterday a rep calls me and says I will not receive a refund. The actual reason I didnt think it was best was because all of the RECENT bad yelp reviews. Me thinking, I dodged a bullet they then refuse to give me $220 dollars back !!!!!! For a service I paid for and NEVER received. Im just trying to find a good specialty vet to treat my dogs IVDD and the fact that they are inconveniencing me this much is ridiculous especially after I never had a real service provided from them.
            Read 3 More Customer Reviews

            Local BBB

            Better Business Bureau Serving the Pacific Southwest

            More Info on Local BBB

            BBB Reports On

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