Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Oojo.com has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Oojo.com

              3 E 3rd Ave Ste 200 #103 San Mateo, CA 94401-4280

              BBB Accredited Business

            Business ProfileOojo.com

            Airline Ticket Agency
            BBB accredited business

            Contact Information

            3 E 3rd Ave Ste 200 #103

            San Mateo, CA 94401-4280

            Visit Website
            (888) 457-6656

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            4.4/5

            Average of 1,063 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            196 complaints closed in last 3 years

            86 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 6/30/2020

            Years in Business: 19

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Oojo.com offers discount airline tickets and travel concierge services.

            Products & Services

            Airline Tickets and Travel Packages

            Business Details

            Location of This Business
            3 E 3rd Ave Ste 200 #103, San Mateo, CA 94401-4280
            BBB File Opened:
            6/26/2020
            Years in Business:
            19
            Business Started:
            1/18/2005
            Business Started Locally:
            6/25/2011
            Business Incorporated:
            9/24/2019
            Accredited Since:
            6/30/2020
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 2154293 for this business, issued by California Attorney General / Seller Of Travel

            These agencies may include:

            California Attorney General / Seller Of Travel

            300 S Spring St

            Los Angeles CA 90013

            (213) 269-6564

            Fax: (213) 8978846

            http://oag.ca.gov/travel

            Type of Entity:
            Limited Liability Company (LLC)
            Number of Employees:
            100
            Alternate Business Name
            • OOJO LLC
            Business Management
            • Mr. Pasha Krujkovs, Manager
            Contact Information

            Principal

            • Mr. Pasha Krujkovs, Manager

            Customer Contact

            • Mr. Pasha Krujkovs, Manager
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            196 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/06/2024

            Complaint Type:
            Product Issues
            Status:
            Answered
            I purchased tickets to ***** through OOJO, which included flights from *** to **** and from **** to ****, *****, with a return trip on the same route. During the trip, I decided to change my plans and departed early from **** to ****, purchasing additional tickets directly from ITA Airlines for this segment.Upon arriving at *********** for the second leg of my booked flights, I was informed by the airline that my entire ticket was void because I did not use the original **** to **** flight as originally scheduled. Despite contacting customer service for assistance, I encountered unhelpful responses, including being disconnected twice without explanation or resolution. Consequently, I had to purchase a one-way ticket back to *** at the cost of a round-trip fare.It is important for customers to be aware that ********************** sells tickets with undisclosed restrictions. Had I known about these conditions, I would not have chosen to purchase tickets through them.
            Read More
            Read 195 More Complaints

            Customer Reviews

            1,063 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Lucy S

            07/16/2024

            It's my first time to use this online booking. Best price on the internet and quick communication.

            Oojo.com Response

            07/17/2024

            We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We look forward to seeing you again soon. Best Wishes.
            Read 1062 More Customer Reviews

            Local BBB

            BBB serving the San Francisco Bay Area and Northern Coastal California

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.