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          Find a Location

          OnPoint Testing has 9 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • OnPoint Testing

              San Mateo, CA 94404-1596

            • OnPoint Testing

              650 El Camnio Real San Bruno, CA 94066

            • OnPoint Testing

              1022 West 4 th Street Antioch, CA 94509

            • OnPoint Testing

              750 2nd Street Unit C1 San Francisco, CA 94107

            • OnPoint Testing

              22872 Main Street Hayward, CA 94541

            Business ProfileOnPoint Testing

            Covid Testing
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            San Mateo, CA 94404-1596

            Visit Website
            (800) 963-0553

            Customer Reviews

            1.16/5

            Average of 51 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            59 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 3

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            This is a multi-location business.

            Find a Location

            OnPoint Testing has 9 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • OnPoint Testing

                San Mateo, CA 94404-1596

              • OnPoint Testing

                650 El Camnio Real San Bruno, CA 94066

              • OnPoint Testing

                1022 West 4 th Street Antioch, CA 94509

              • OnPoint Testing

                750 2nd Street Unit C1 San Francisco, CA 94107

              • OnPoint Testing

                22872 Main Street Hayward, CA 94541

              Headquarters
              San Mateo, CA 94404-1596
              BBB File Opened:
              1/5/2022
              Years in Business:
              3
              Business Started:
              2/18/2021
              Number of Employees:
              1
              Read More Business Details and See Alerts

              Customer Complaints

              61 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/23/2023

              Complaint Type:
              Product Issues
              Status:
              Unanswered
              Purchase an online test June 6, 2022 for trip to ****** in July, 2022. The ** cancelled the ***** testing requirement around June 8, 2022. I cancelled the test on June 13, 2022. I spent many hours and sent many emails and made many phone calls to get my refund to no avail. Now their phones don't work and their website is closed down.They told me when I originally asked for refund that it would be paid. Every time I sent them an email, I was told to call, but I could never get through.
              Read 60 More Complaints

              Customer Reviews

              51 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Michael D

              02/09/2023

              I booked COVID testing in May 2022 for a July 2022 pre-cruise test. We showed up and the place was locked up tight. When I called, they said the tester called in sick. We scrambled to get testing before the cruise and were lucky enough to get it done in time. I was told a refund was forthcoming. 3 months later, no refund. I called again and they said it was taking longer than expected to issue refunds from their corporate office. I was told by the Customer Service person that she would follow up with an email (which she did) but when I replied back a week later, it came back as undeliverable. I think the whole company was a ****. Lesson learned.
              Read 50 More Customer Reviews

              Local BBB

              BBB serving the San Francisco Bay Area and Northern Coastal California

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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