Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/09/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cancled memebership 2 days after starting policy and company fraudulently took money out of checking account. Company does not cover items needed.98

• Initial Complaint

  Date:08/21/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just noticed yesterday I was no longer able to add more place alerts with my current Life360 plan, which is a silver membership. I contacted customer service on 8/20/24 and today, 8/21/2024 via chat. They said I currently have a legacy plan and they would upgrade me at my current pricing of $7.99/monthly. I told them I already had the silvership memebrship since November, 2018 and said you get 5 place alerts with that plan. I responded with, I have been getting unlimited place alerts with my current silver membership plan. He said the legacy plan was no longer available and has changed. I was never notified of this change. He then said if I wanted to get the unlimited alerts again, I would have to upgrade to the gold membership for $14.99/monthly. I have attached a photo from my Life360 app stating the Silver membership I currently have, says that I have been under the silver membership since November, 2018. It also says, You've been automatically upgraded to Life360 Silver Membership at no extra cost and You'll keep all the plus features you love, like 30 days of location History and "Unlimited Place Alerts", plus the benefits of Silver Membership. I would like to get this matter resolved by getting my unlimited place alerts back on my Silver Membership for my current price plan at $7.99/monthly.

• Initial Complaint

  Date:08/07/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the Jiobit pet tracking collar on June 17, 2024. Since purchase the battery dies quicker than advertised. I went to FAQs on the webpage and made all suggested changes and waited for the device to learn how to save battery. The battery did not improve nor would the device sit perfectly in the charger. In other words I had to constantly ensure that it was still charging. I reached out to customer service and they walked me through the steps I had already done to improve battery life. Even though the battery kept dying I was satisfied with the product and I asked for a replacement related to the battery. After multiple emails back and forth they asked for a picture of the front and back, which I sent. There are small and superficial scratches on the front which the support people stated were the cause of the battery drain and they would not replace it because it was damaged (the scratches). They sent me a link to amazon to purchase another one and refused to replace it. It still charges and does all expected tasks but the battery drain persists. Battery drain seems to be a know issue since there are so many FAQs and troubleshooting about it. They still refuse to send a replacement and Today they offered me $30 off a new one. I spent $129 on the first one plus the yearly subscription cost of $106.24. They market this for kids and pets with a long battery life. Instead I have a device that does its job but only holds a charge for a day blamed on the scratches on it from my small cat. Initially, I wanted a replacement but after working with their customer service for a week I want to send it back for a full refund

• Initial Complaint

  Date:07/16/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter (who is not authorized to make charges or changes to our account) accidentally added Life360 to the phone line. This is being billed as a third party charge to our ******** phone bill. I have called ******** to get it canceled, they cannot since it is a 3rd party charge. I contacted Life360 to get it resolved however they say they cannot cancel it wither without the order number. She does not have that as she got a new phone. So we are stuck in a loop and paying nearly $30 a month for a service no one is using. Life360 told me to just not pay the bill so they would cancel us but I cannot do that as it is our phone. Please help us with getting this canceled. Her line is ************. THANK YOU.

• Initial Complaint

  Date:04/23/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I first started using this app it did good things. With every update the screen gets smaller because the bottom half of the screen they put with names and bubbles grew over the screen of the map. It's very difficult when looking at the location of a child to get them on screen.Because the map section where the person is at you're identifying is so small.You cannot navigate it over the garbage.They put at the bottom of the screen. Today I look to see if someone had made it to work. Okay. And it tells me I'm no longer going to be notified if they've arrived at a destination. I have marked in the app because it's now being sold to me for a cost.. Changing the agreement we made originally and not making a new agreement for this to occur.Today I also see.That certain items I was allowed to use in the free portion of the app.Or now only existent if I am charged. There was no notice sent to me for changes of this app and all information that was personal in our group is no longer available. Today it shows someone very important to me at a location.They are not even at.There is no way to contact support.There is no way to ask people why there are currently ADS on an app when that's not the original agreement.I agreed to and committed to. This app is bogus.This app is cheap scape this App is conniving and they have processed our information and give us back.Nothing but adds a small screen that we cannot manipulate and taken away the free items.They gave us that we both agreed to in the beginning.I believe this is called fraud and misrepresentation.

• Initial Complaint

  Date:03/13/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In December 2023 I purchased a Jiobit from Life360 for my younger cat, *****. On March 5th, I discovered that it was not performing as advertised. Soecifically, it did not send alerts when ***** wandered more than 100' outside the trusted zone.I immediately opened a ticket with their support team. During our correspondence (attached) I described the issue in great detail and shared the results of the experiments I conducted with the device. Throughout our correspondence, ****** support repeatedly attempted to reframe the nature of my complaint and recommend solutions that did not apply to my situation. Then they claimed that my device was damaged and not eligible for warranty replacement. I included pictures of the device in my initial ticket and I find it highly suspicious that they didn't say anything about this "damage" sooner. Furthermore, through our conversation, it became increasingly clear that the latest generation of jiobits are not capable of notifying the user when the device leaves the trusted zone. I am requesting a refund for both the device and subscription.

• Initial Complaint

  Date:02/15/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled life 360 but was still charged and overcharged four times. There is no phone number or email other than a chat that I got there did reps who disconnected the chat before resolved. I have sent messages through app and no response for months. I'd like ***** refunded .

• Initial Complaint

  Date:02/01/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 7th I received an email from ****** that my card declined for payment to Life360. I updated my card info and realized I've been paying life360 for a service I'm not using. They have been charging me 2 times a month for only one active service. I contacted a supervisor on ******* 8th to find out why? This is the response your account, and I can see that you have 1 active Circle named Family and this Circle has a Gold subscription which you purchased on January 14, 2023. However, it also shows here there's an active Legacy Driver Protect Subscription under your deactivated Family Circle which was subscribed on August 30, 2019. This is the reason why you are seeing 2 charges on your account. Please note that deleting your account, deleting the app, or leaving a Circle will not cancel your Life360.I requested a credit as far back as they would go preferably 6 months. I was told by Awin that I would receive a credit. To-date I've received two credits at ***** each. One was the one they billed when the card error was corrected. So technically only one credit has been applied for this fiasco. Now out of frustration I want a full credit back to January 2023. I have provided all proof to Awin that I have not received his promised credit but he continues to give me the run around. This has been going on since Janusry 8. Please help me get back money they took out of my account when I did not have an active account

• Initial Complaint

  Date:01/24/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the beginning of November of 2023 I contacted Life360 because I was getting charged twice a month for 2 accounts. 1 account I never signed up for so I reached out to them to ask for a refund. After sending them bank statements of mine, they had agreed upon an amount in an email of $283.36 that was supposed to be sent in 5-7 business days to my PayPal account from November 29th of 2023. After never receiving my payment, *** tried reaching out to them for over 3 months now and I am only just getting a response now and they are saying they wont refund me the agreed upon amount. They are actually offering me less ($192.48). I believe they are being bad faith actors as I have it in email (writing) from a superior of Life360 for the agreed upon amount of $283.36 that was never sent and when reaching out to ask what was going on with it, I was ignored for 3 months.

• Initial Complaint

  Date:01/05/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July 2023, I contacted customer support because I was still being charged for a membership that was no longer active. I have emails from July where their customer care representative said he handled it and that I would no longer be charged moving forward. They have continued to steal money out of my account every month since then.