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Business Profile

Collectibles

Professional Coin Grading Service

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Professional Coin Grading Service's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 59 total complaints in the last 3 years.
    • 12 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/09/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a disabled Marine that made the mistake of joining Professional Coin Grading Services on January 07, 2025. The Platinum yearly membership fee was $249 which I paid with my Discovery credit card. This card information was given to pcgs to pay fir any fees accrued on my account. The membership came with a voucher for 8 complimentary ( free ) submissions of coins or paper money. I made my 1st submission on 13 January 2025. The submission included 4 coins, which means I used 4 of the 8 free submissions, leaving a balance of 4 more free submissions for the year. I used the submission form that is on pcgss website for my account. In this form I included my membership number, as well as the voucher number for the free submissions. You are also required to send the original signed submission form as well as 3 copies with your submission, which I did. The form used from their website also auto populates all fees incurred with your submission. Upon completion of the submission form, my submission came to a total of $37 owed for shipping and handling fees for the free submission . This $37 would be deducted from the Discover card now kept on file with pcgs. Over the next 5 weeks I checked the status of my submission daily. I noticed the status kept going from ready, to, on hold. When I called them, a *** told me it was probably on hold due a possible problem with my credit card. The *** assured me she would contact their accounting **** and finish the order. Amazingly enough, the following day, the order was completed and ready to ship. I gave the *** no new information or had there been any changes to my payment method. Upon completion if the order, pcgs also charged my card $127. I called again and explained the submissions were to be freeof charge except for $37 for s&h. I was told a refund would be issued. Today is 9 April and I still have received no refund of the $90 owed to me. I have made ***eated calls to pcgs and have been ignored. I want my money

    • Initial Complaint

      Date:03/13/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Unable to obtain refund for ****** subscription.

    • Initial Complaint

      Date:03/07/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was overcharged by PCGS for grading services. I pay $250 a year for a membership and receive 8 grading vouchers. I elected to use my 8 vouchers on this order and PCGS charged me for the grading fees instead of applying my vouchers to the order. I spoke with customer ********************** and they acknowledged the mistake and told me that I would receive a refund in 2-3 weeks. This was on February 13th and it is now March 7th and I still have yet to receive my refund. I spoke with customer ********************** again today on March 7th and they were rude and told me that it could now take up to 4 weeks. This is unacceptable and I have waited long enough for them to refund the money that should have never been taken out of my account to begin with. They have since debited money out of my account for 2 different orders and attempted to debit a 3rd order that I blocked because of them not refunding my money for the first order. They have no issues taking my money but when it comes to issuing a refund they can't seem to give me any answers as to why I haven't received it. I have no issues paying for the services provided although I do have issues with being overcharged and being treated they way that I have. They made a mistake and they need to fix it and not take a month to do so. This is a lot of money and I need it to pay my bills and PCGS could care less. This will definitely be the last time I do business with this company. I feel like I have been taken advantage of and lied to.

    • Initial Complaint

      Date:02/24/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We submitted our coins to PCGS in person at a numismatic convention. We paid over $1,780.00 to have these coins graded and returned to us by the next day. We received an email that our coins were ready for pick up but when we returned to the showroom, PCGS could not find our coins despite proof of submission and email confirmation. We were instructed to call PCGS at ************* to further investigate. We have called that phone number several times and each time we were put on hold for several hours until our phone died. We also emailed PCGS and never received a response. These are our only inheritance and PCGS seems to have conveniently "lost" our coins. We are seeking reimbursement of our lost coins, the $1780+ appraisal fee, required membership fee of $69, and the 5 hours wasted time/gas/commute that PCGS costed us.

    • Initial Complaint

      Date:02/04/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      10/8/24 to 1/28/25 professional grading service PCGS, was paid to grade 25 items, with a guarantree,advertising that pcgs protects clients coins, based on a 1990 federal trade commision ruling. However, 3 of my coins 1895-O, MS65+ 1894-O, 1894-O, at MS63 or above, were replaced with lesser valued items of the same types. Normally coins are graded in a month, this group took thee months. My original coins were never replaced nor was there ever an official apology.

      Business Response

      Date: 03/07/2025

       

      Thank you for contacting us and sharing your concerns. I understand your frustration regarding this matter, and I want to assure you that we take all customer feedback seriously.

      We appreciate you bringing this issue to our attention.When concerns like these arise, we have a process in place to thoroughly investigate the situation.

      To ensure an effective and impartial investigation, we require certain information from our customers, including any relevant photographs taken prior to submission. These photographs provide valuable context and evidence for our investigation.

      While I empathize with your situation, without the necessary documentation, it becomes impossible to conduct a comprehensive investigation. However, I encourage you to provide any pre-submission photographs you may find. If you are able to locate these, please reply to this email, and I will be happy to initiate a formal investigation on your behalf.

      In the meantime, should you have any further questions or concerns, please do not hesitate to contact us.

       

       

    • Initial Complaint

      Date:01/14/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The following is a short version of a complaint I have with Professional Coin Graded Service (PCGS) located in Newport Beach, CA. I submitted a 1900o Morgan Silver Dollar for grading with a designated variety attribution VAM 29a, which is a die break through the date. It's easy to see and easy to determine. The coin went missing from 4/24/24 to 5/9/24, a total of 16 days. Three months later, I received from PCGS a different coin without the VAM 29a. After numerous communications, my last email to them (PCGS customer service) sums up the problems I have experienced. "As I have said on numerous times, PCGS does not have any rule, requirement, or submission agreement with me on providing images of the coins that I have submitted for grading. At this point, PCGS hasn't even read any of my emails addressing the theft of my coin. PCGS has a responsibility and liability to keep my coins secure. I would like to suggest you or someone with the authority, read my emails and take this matter serious. In order to litigate or arbitrate, a proper investigation must be attempted. PCGS has done nothing to assist in resolving the theft of my coin. I demand PCGS to either investigate or pay the declared value of my coin." If PCGS refuses to investigate, I will file a complaint with the Federal Trade Commission's Bureau of Consumer Protection. I will also file a review with the Better Business Bureau.

      Business Response

      Date: 03/07/2025

       

      Thank you for contacting us and sharing your concerns. I understand your frustration regarding this matter, and I want to assure you that we take all customer feedback seriously.

      We appreciate you bringing this issue to our attention. As you mentioned, when concerns like these arise, we have a process in place to thoroughly investigate the situation. To ensure an effective and impartial investigation, we require certain information from our customers, including any relevant photographs taken prior to submission. These photographs provide valuable context and evidence for our investigation.

      While I empathize with your situation, without the necessary documentation, it becomes challenging to conduct a comprehensive investigation. However, I encourage you to provide any pre-submission photographs you may find. If you are able to locate these, please reply to this email, and I will be happy to initiate a formal investigation on your behalf.

      In the meantime, should you have any further questions or concerns, please do not hesitate to contact us.

       

      Customer Answer

      Date: 03/08/2025

      PCGS continues to request images of the coin prior to submittal. There's no requirement for me to take a picture of the coin. I trusted PCGS to keep my coin secure, but that wasn't the case . The coin was lost for 16 days and no one has given me an explanation to what happened other than some misleading statements from their customer ********************** department. Just let me know what happen to my package when it arrive at PCGS. I have all the communications between me and customer ********************** at the time my package went missing. There's no dispute that my package to PCGS arrived per the post office receipt. The question is what happened after that, I've received different explanations that are factual incorrect. Just to investigate the time line doesn't require images of the coin. What happened to my package when it arrived at PCGS?

      Thanks for the help, **** ****** ************

       

    • Initial Complaint

      Date:11/25/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I SUBMITTED 2 COINS WITH OBVIOUS ERRORS AND CLEARLY PROVIDED THE INFORMATION BUT THEY WERE RETURNED WITH A DESCRIPTION OF HAVING NO ERRORS. I OPENED A MEMBERSHIP TO HAVE THE COINS CERTIFIED AND ERRORS DESCRIBED BEFORE SELLING THEM. I AM KINDLY ASKING FOR A REFUND.

    • Initial Complaint

      Date:11/25/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I canceled my membership on November 11, 2024, and have yet to get a refund. They took the money out of my account on November 9, 2024, so where is my refund?

    • Initial Complaint

      Date:11/21/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have sent my Chinese republic dollar coin to PCGS three times since 2019/07/23. It costs me $1200+ grading fees for just that one coin. The coin is listed on two most import reference books for Chinese republic silver coins. ****** ****** Illustrated Catalog of Chinese Coins( vol2 ). Page 219, number 645b has the exact same coin as I have. It is a very rare pattern dollar with at leaset 3 different varieties and mine is one of them. The same pattern coin is also listed on *** *** Ming's Illustrated Catalogue of **************** Coins( Ching and Republican issue ) as LM-67.On page 26 of the Seventh edition, which has exactly same variety as my coin. PCGS uses those reference books to make the serial number of coins. I have no ideas why I got 86 all three times to PCGS, no bother with any explanation to that. Very very poor communication, I have attached many supporting documents with the coins and are total ignored each time. Very disappointing service. Worst ever.

    • Initial Complaint

      Date:07/04/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Please refund the $40 regular grading fee for order certification ******** (order ******** line 1 invoice dated March 7th), plus the $20 oversized holder add-on fee, since the coin as housed is not sellable given the poor quality of workmanship, as exhibited:******************************* The gasket coverage is severe on that square coin's right and left sides. Shards of gasket remain attached on the right. The left coverage, and especially the right coverage, have jagged, hand-cut, uneven edges protruding over the face of the coin. Additionally, the 3 OZ that appears on the holder label:******************************* has no absolutely bearing on the 135 grams of ***** file silver specified by the Certificate of Authenticity for the coin:******************************* This holder's labeling and workmanship were sloppy, sloppy, sloppy.Thank you

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