Business Profile
Collectibles
Professional Coin Grading ServiceThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Professional Coin Grading Service's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.22/5 stars
Average of 49 Customer Reviews
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Review fromRegina L
Date: 04/26/2025
1 starI canceled my membership and was expecting a full refund. Over a month ago and still no refund!! Every time I call they tell me they cant give me any information but that a refund had been sent. Ive emailed them for the last 2 weeks with absolutely no response!!!Review fromBrett B
Date: 02/26/2025
1 starAbsolutely horrible!!!! Will never do business with them again. Sent my rare and valuable coin with $450,000 insured value, they emailed to declare a value of the coin. Their email response states the declared value would only be for shipping, then charged me almost $5,000 to receive my grade. Now they are emailing me saying I have to reduce my declared value to ship it back to me or pay for it. Horrible customer ********************** disgusting business practices- AVOID at all costs. Best in the business my A$$ I can't get my coin back and away from this worthless company fast enough.Review fromCharis P
Date: 02/03/2025
1 starCharis P
Date: 02/03/2025
PCGS Stole my valuable coins! I sent in two rare. Coins for authentication and to have them professionally restored and photographed. They switched my valuable 1969 S DOUBLE DIE OBVERSE ***** (very rare) and gave me back a regular *****. They did the same thing with my 1968 S DOUBLE DIE OBVERSE *****. When you call the customer ********************** no one ever answers. You can let it ring for hours.Professional Coin Grading Service
Date: 02/06/2025
Sorry to hear you were having issues, please allow us to help you out by submitting what happened here: ********************************************Review fromDAVID B
Date: 01/19/2025
2 starsDAVID B
Date: 01/19/2025
I have concerns. I would like to do business with them but would like to talk to someone there to ask questions before joining. They do not post their telephone numbers and my bigger concern would be to send rare valuable coins by **** or ****** After reading the posts here and seeing their LOW rating I think I will go elsewhere. Wish I could talk with a reputable service and I agree with others here. When you pay a high price you expect service and accountability.Professional Coin Grading Service
Date: 02/06/2025
Sorry to hear you had issues. Please reach out so we can assist: ********************************************Review fromAda isdonvich i
Date: 01/11/2025
1 starAda isdonvich i
Date: 01/11/2025
I have proof that their Gypsies tramps and thieves that's what I have is proof cold hard proof! They authenticated a coin of mine that has an obvious double die and a huge dye splash and they just gave me the grading never giving me the era because it would cost tens of thousands and they're either jealous or jealous or more jealous or greedy but they don't authenticate neither does NGC or their own cahoots I wish somebody would open up a place where they don't see the value or just because maybe you're young and a single mother that they have something against you off with their heads thank God for social media we could share these stories and I'm going to be putting my coin for sale and that's my write-up it's going to be how look at it it's so evident that it has a big supply dash right underneath the nine it's all covered and it's double died but they only gave me a 64 not mentioning the era there I repeated myself and they're not even in the BBB I should have checked first ****** they're very biased and you should know if you don't they they grade your coin as clean but if you give it to them and you pay hundreds of dollars to clean have them clean it for you then it's okay right what a double standard how could you even fall for thatProfessional Coin Grading Service
Date: 02/06/2025
Sorry to hear we didn't meet your expectations. Please share details with us so we can try to help you out: ********************************************Review fromWade W
Date: 01/08/2025
1 starWade W
Date: 01/08/2025
Submitted 3 coins for certification and encapsulating which PCGS confirmed receiving on 11/25/2024. I selected, and was subsequently charged for, their "walkthrough" service which boosts of a "3-5 day turnaway," warranting its high cost. It is now 01/08/25 and I still do not have my coins, although I have already been charged for them. When contacted, PCGS claims to have sent me an email requiring an adjustment on the declared value because my current declared value won't allow for them to ship the coins back to me, even though I was able to ship the coins to them with the exact same value. I have not received any emails they claim to have sent me, nor have I received any correspondence through **** postage mail, nor have I received any attempt to contact via my phone number (which they require from you in order to sign up and purchase a membership, and to submit). PCGS states that they will not refund any amount of the costs that I was charged for the "walkthrough" service, nor issue any credit(s) to be used with them, even though I did not receive a service from them remotely resembling what they describe their "walkthrough" service to be. Today we are day number forty-five (45) and still without my coins, after being charged for a three (3) to five (5) day service.Professional Coin Grading Service
Date: 02/06/2025
Sorry to hear you were having issues, please reach out to us here so we can provide assistance: ********************************************Review frombill c
Date: 12/09/2024
1 starAs a new 1st time customer, joining the different membership levels was (after the fact) misleading and deceitful. I just wanted to send in 1 coin for grading. the general level membership did not provide vouchers, so I thought, I'd go for the GOLD level and get a voucher to use. it was AFTER joining I discovered I COULD NOT use said voucher for the coin I was going to submit (misleading and deceitful) so the extra $80 was ****** away. then, after receiving my membership kit I attempted to submit the coin via the online process, again, no so... being my coin $20 Gold 1915, did not fall into the NARROW brackets for online (non-gold, 1965 to present only). :-( so, when I then attempted to fill out the paper submission form (provided with the membership packet) SECTION 6 (service level) DID NOT have a clear BOX to select for my coin (valued somewhere around $3000) the REGULAR Service level is what I wanted, but that was for coins with a value LESS THAN) $2500. with gold going up in price, this eliminated my coin. after 2 phone calls to customer ********************** (which I never got through) and 2 online form submissions to customer **********************, I received an answer "Use the EXPRESS service level ($70) Thirty dollars MORE than regular. so, to submit this one coin, I paid $150 membership, then they want another $80 processing fee, Shipping fees to and from their facility) just to get my coin graded?? what a ****.Review fromHannah T
Date: 11/19/2024
1 starHannah T
Date: 11/19/2024
They do not care about your collection. I had a set of years of original Carson City ****** *******, think years in order beginning to end. These came in original holders, with original blue boxes, and original serial document. My point in this, is the value was not solely in the coin. The collection value also included the original condition of items it was presented with and in. PCGS threw these away. They had not issue contacting me to upcharge charging me to keep it in the plastic container as a "large container" fee. But the box and document are gone. The set no longer matches. I have some with original blue boxes and others in nothing more than the ugly plastic container with a PCGS sticker over top of it. Customer ********************** was not only unapologetic and unhelpful, but attempted to play dumb when I pointed out my set no longer matched because of them. I will never work with them again. Best in the business, my ****. If they are best, then the hobby is screwed. They could not care less about actual collections.Professional Coin Grading Service
Date: 02/06/2025
PCGS has changed our holders at various times over the years to offer collectors the best protection in the market. We are sorry you were not happy with the upgrades we have made there over the years.Review fromMeir B
Date: 11/19/2024
1 starMeir B
Date: 11/19/2024
PCGS is a fraud !!!!....we rate them ZERO........nor *****ZERO ZERO ZERO a Scam....after sending in 0ver 200 World coins, all original, they graded none all called ''counterfeit'''.....grabed over $8000. in fees and gave us no service.....Call your congressman, senetors, and open an investigation.....now!!!Professional Coin Grading Service
Date: 02/06/2025
We would love to review the situation with you. You can reach out to our team directly at ********************************************.Review fromTheresa M
Date: 10/14/2024
1 starTheresa M
Date: 10/14/2024
I want my mo ey or my voins back I do have pics of what I sent you .I trusted you now man up and do what your supposed to be fling or I'm getting g ahold of better buisness bureau. You u had my coins for at least 3-4monthsProfessional Coin Grading Service
Date: 02/06/2025
We apologies there were longer wait times than you initially anticipated. We have expedited services should you need a quicker turnaround in the future.
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