Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/03/2021 $20,000 Full upper and bottom dental implant and removable implant. Dentist stopped worked halfway through leading to infection and work needing to be completely redone. No longer responds or answers calls.

  Business Response

  Date: 01/12/2024

  Another complaint left in our business profile in error. This complaint is regarding dental work   We are a newspaper publishing business. I have asked this question numerous times and have never received an answer but is there no quality control at the BBB? Please remove this complaint from our file 

• Initial Complaint

  Date:01/03/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a newspaper subscription accidentally with the Orange County Register in November of 2022. I immediately cancelled after I realized. I noticed on December 4, 2023 that I had still been receiving monthly charges. I called and provided the necessary information and was told that the account had been closed and no charges could be found. I was told that they were flagging the issue to their finance team. After a month of back and forth, I got a response to the email I sent on December 4th that I had sent detailing the issue and providing proof of the charges. I was asked for a phone number before being told the same thing I heard over the phone. During this time, this same company has charged me again, now twice. In total, they have charged me $591.73 despite my account with them being nonexistent.

  Business Response

  Date: 01/04/2024

  Thank you for contacting us. Our records indicate that a subscription to the Loas ****************** **** ordered to begin 7/24/2022. At the time of order a payment for $20.00 was made. The subscription was not stopped until 11/20/22, even after we sent numerous renewal notices. The request to cancel was sent to us via email. As a courtesy to you at that time we adjusted off the negative balance and actually refunded the $20.00 originally paid at the time of the order on 7/24.  No other charges have been applied. 

  I also see a second subscription started by yourself, at an address in ****** **. Again this subscription started on 7/24/2022 but stopped on 8/26/2022. The subscription was disputed by a "*********************" and we again issued a refund for the $20.00 paid.  

  Is it possible that you started a third subscription?  To help us locate the account the funds are being applied to I will need additional information:

  - the first 6 digits of the credit or debit card being charged

  - the last 4 digits of the same credit r debit card

  I will have our finance team work on this as soon as I hear back from you. 

   

  *************************

   
  

  Customer Answer

  Date: 01/04/2024

  The subscription started in July, apologies. However, the charges in the screenshots I sent are reflective of the accurate period. I never received a renewal notice virtually. Regardless, not only did I cancel, as you have on record, but I never received any kind of refund including the $20 you claim to have sent. Please send proof of that so we can begin to resolve that aspect of the issue. I didnt start a subscription afterwards and never lived in ******. *** never met a ********************* and dont know why that charge is associated with my card. I didnt sign up for another subscription, as I cancelled once in 2022 and have never once again contacted your company before reaching out recently for a refund. I signed up for the account through students who came to my door for a fundraiser. After learning about this new account ************************ to a stranger, I worry that this could be a fraud-related issue. Can you please confirm that you work with local schools in some capacity for fundraisers? Im not providing any numbers of my card  since I have already had issues with this company taking funds from my account. I noticed during my phone calls with customer service however, that things were consistently misspelled when put into your internal system. Almost every call, I had to correct information such as my phone number, my email, and my former address. Since all of these were misspelled, I think the issue could also simply be a misspelling thats not showing up when searching for the correct information. If theres any other information I can provide that isnt payment information, I will provide it. I was charged yesterday, $54.76 for LB Press Telegram and $35.78 for OC Register Subs; I think that you could also find the account associated with my card by finding the account that was charged with those amounts at that time. While Im sure that this would be more intensive on your end, it could yield a solution since I am not providing payment information to you.  
  

  Business Response

  Date: 01/05/2024

  Thank you again.

  The refund for the ***** was sent to a **** card ending in ****. It could very well be the card is not yours and that somehow we crossed account details with another account,which would exlain why you never received the refund..

  Again, so that we may check to find where exactly these charges were placed I will need the information asked for in my previous message. I must know: :

  - the first 6 digits of the credit or debit card

  - and the last 4 digits of the same card.

  Without these key pieces of information we will be unable to locate the said charges. 

  I look forward to hearing back on this.

   

  *************************

  Manager of Customer Relations

  Southern *************** Group

• Initial Complaint

  Date:12/18/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A man came to my door to promote this news service, and told me it is the FREE 8 weeks trial, I would decide if I want keep this service after the trail. I gave him a VOID check. but the truth is this company is charging me $26 per month for the past couple months, I have never received any mail, or email or text message from them. Because that guy intentional put fake phone#, fake email in the account that opened for me. I never noted it until I check my bank account today. It is totally a scam! A fraud activity in real!!! I don't want your services and never wanted. Please remove my account from your system and get my scamed money back!

  Business Response

  Date: 12/28/2023

  A refund in the amount of ***** is in process

  Customer Answer

  Date: 12/28/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  And can you please help ask the Business for the confirmation #? So I can have it as reference to call them if I don't receive any refund from them?
  

  Thank you for your help! And Happy new year!!

  Regards,
  *******************
  
   

  
  

• Initial Complaint

  Date:11/13/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The "student" was asking for a donation for college. He did not inform me that he were doing sales, told that my money helped him to get in college, never told that it was subscriptions for the newspaper. I have never received any newspaper delivery either. Today women called me to inform I had outstanding balance 26$ and I needed to pay it. In order to cancel the subscription I needed to pay as well this money. It is a fraud activity in real!!! I dont want your services and never wanted. Please remove my account from your system

  Business Response

  Date: 11/17/2023

  Thank you for contacting us via the Better Business Bureau portal.

  Our records indicate that a subscription was placed, and payment was made. The 8 week prepaid period ended and because we never received notification to request cancellation, delivery continued.  Our records lso indicate that you told the person who called you to cancel seevice, which was completed. The balance owed was adjusted off at that time and the account now shws a "zero balance".    Hopefully one day soon you will give us the opportunity to again deliver our product to you. 

  Customer Answer

  Date: 11/17/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that I am completely  satisfied  with outcome: cancel service  and my outstanding balance  is zero
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:10/24/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SEPT 19,2023 I CALLED AND ASKED TO GET PAPER. Employee told me the best rate was a $200 year fee with cancellation anytime. I called to cancel the register told me it was unrefundable

  Business Response

  Date: 10/25/2023

  Our records indicate having received a call on Monday 10/23 with a request to cancel delivery. The cancellation became effective Tuesday 10/24, and at that time a refund  request in the amount of $175.63 was sent to ****************. 

  Our records also indicate that you called back yesterday 10/24 and restarted your subscription effective this morning. The refund request was voided and the funds have been applied to the subscription which has been restarted. 

  Your filing raises some confusion. The original order was placed online and to process the subscription order and providing payment, the terms and condision were accepted. Our terms and considitions speaks to subscriptins being continuous for the duration of the paid term and being unrefundable. 

  Customer Answer

  Date: 10/25/2023

  Heres the full story. I called to cancel my paper and get a full refund. When I decided to try the paper I called first I was told by the phone representative I would have 60 days to cancel. I then went ahead and signed up online for a year for $200. When I called to have my paper canceled & get a refund The first representative told me she was transferring me to a supervisor and she hung up on me. The second representative told me shed have the retention call me back and the retention department never called back. When I called for the third time to get a supervisor that supervisor told me I was paying for the newspaper but wasnt getting it. That would be a sweet deal for you wouldnt it? Keeping my $200 and not even having to deliver a newspaper. Thats when I told the representative to send me the paper then. If Im paying you $200 you might as well give me the paper. I want a refund.  I dont want the paper ! When I inquired about signing up for a year offer. You told me when I called I could get a refund if I changed my mind . I want a refund. This is ridiculous. Its taking me four phone calls filing with the Better Business Bureau and yet Im still out $200 shame on you.  

  Business Response

  Date: 10/26/2023

  **************

  Thank you for providing the additional information

  I have arranged for the susbcription to stop effective tomorrow and a full refund of $200.00 will occur. Please allow approx 3 business days for the funds to be returned to your **** card ending in 3609.

  Separate from this, I would like to ask for the opportunity to turn this situation around.With your permission I would like to deliver the paper to your for one month at no charge. At the end of the term however, you would need to call me to let me know you prefer not to continue, or let me know if you choose to renew. I would give you the best rate available.  Let me know if you opt to accept my offer of the 30 day comp delivery. 

   

  *************************

  Manager of Customer Relations

  Southern *************** Group

  Customer Answer

  Date: 11/06/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:08/28/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *********** station in *********** Neighboring auto body shop uses our business property and parking spaces as their own - parking their junk cars in our property Makes business look tacky

  Business Response

  Date: 08/28/2023

  This complaint has been sent to ** in error.

  We are a print media company located in Suthern **********. Please remove this complaint from our file

• Initial Complaint

  Date:08/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a trial of the OC Register Online. Before the trial date was over, I attempted to cancel the subscription. I went through Apple IOS to cancel under subscriptions, as this is how you would normally cancel an online/app subscription. However, the app was not listed. I went into my account on ocregister.com and attempted to cancel my subscription there but it said I didnt have an account. I thought maybe I had possibly canceled it and forgotten until I received a charge on my account for subscription renewal. I contacted customer service immediately. I was told to follow the steps I listed above to cancel. I told the representative that I had already followed those steps and it said I did not have an account. I was transferred two two other customer service representatives and finally the third one said my account was canceled but they wouldnt be able to refund me. They make it extremely difficult to close your account and I felt I was led to believe my account was already closed until I was charged. I contacted them the same day I was charged because I have no use for the service. I feel that they are purposely making it difficult so that they can charge people. Why can I not get a refund for a service that theyve cancelled before I had a chance to use it?In one of my attachments is a screenshot from ocregister.com showing as of August 14th (the day I was charged) I had no active subscription. In the second screenshot it shows my IOS Apple subscriptions - When you have a subscription and then close it, it would show under inactive. The third screenshot is an email with instructions from OC Register customer service instructing me to go into Apple IOS to cancel my subscription (which I couldnt do because it was never there to begin with)

  Business Response

  Date: 08/16/2023

  *************************,

  Thank you for contacting us. Our records indicate that you contacted us via email on 8/13 with your request to cancel the digital subscription.

  We have no record of contact prior to that date. The subscription was cancelled as you requested and a refund for the remaining balance of ***** has been initiated.

  The refund will go back to the **** card used to make the payment. 

• Initial Complaint

  Date:06/19/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I found weird withdrawal by the company called "OCR (The Orange County Register " every month since February 2020. I never signed up for this service but I only remember that a student knocked my door and asked for the donation for a collage project or something. I realized this was a scam. They got my information and started withdrawing money without asking me. I checked the bank statement and they slightly increased from $14 to over $80.00 in past 3 years. I didn't notice until now...which is very upsetting...Of course, there was no delivery by this service. This company is completely a scammer. is awful they are doing a business without being caught... I want a refund for the past 3 years subscriptions that I never signed up for.

  Business Response

  Date: 06/26/2023

  ***********************

  In review of your subscription, I find that you provided your bank information when placing an order for the Orange County Register.

  During the subscription, we experienced rate increases and sent notificattion of the rate change prior to the charges.

  I also see that in addition to your filing with the Better Business Bureau, you also notified your bank and have since already been refunded $900.19 via your bank chargebacks.  .No additional refund will occur 

   

  Customer Answer

  Date: 06/27/2023

  Here is my response to the comments from the business. I can't accept their comments at all.

  >In review of your subscription, I find that you provided your bank information when placing an order for the Orange County Register.
  

  I didn't give you the bank information to subscribe your service and didn't authorize the withdrawal from my bank account.

  Please send me the evidence that I authorized the subscription and withdrawal from my bank.

  >During the subscription, we experienced rate increases and sent notificattion of the rate change prior to the charges.

  I never received the notification from the rate change or anything. Please send me the evidence that you sent me the notification.

  >I also see that in addition to your filing with the Better Business Bureau, you also notified your bank and have since already been refunded $900.19 via your bank chargebacks.  .No additional refund will occur 

  I contacted the bank but they only gave me the refund for 1 year. You stole my money for past 3 years. I am asking you to refund all money that you withdrew without my permission. 

• Initial Complaint

  Date:06/14/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subscribe to Register in January 2023 made a pre payment of $45 and have not received paper delivery. I have called many times and on three occasions I did get one day delivery. Have written letter to editor no result. Have asked for refund no result

  Business Response

  Date: 06/15/2023

  I apologize for the failure in delivering the paper to your home. In review of the  account I see that you responded to a Direct Mail offer of $40.00 for one year of daily service. I also see the number of times you contacted ** regarding the paper not being delivered, with the most recent call to ** on April 28th.  Per your request a refund for the amount paid, in the amount of $40.00 will be issued. 

   

  Customer Answer

  Date: 06/22/2023

  I am in agreement with the refund of $40 please mail to my residence at ******************************** FV 92708
  

  
  

  Business Response

  Date: 06/22/2023

  Thank you again.  The refund will be refunded back to the **** card ending in ****, the same card used to make payment

  Hopefully one day soon you will give us the opportunity to deliver our product to you.

   

  *************************

  Manager of Customer Relations

  Southern *************** Group

  Customer Answer

  Date: 06/30/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************
  
   
  

• Initial Complaint

  Date:05/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had a one time prepaid digital subscription, acct *********, that was paid through 4/18/23. I contacted OC Register on 4/17/23 via phone with **** to cancel. He refused to cancel saying they do not allow cancellations. OC Register ran an unauthorized charged through my Amex card for renewal service of 3 months, to run through July 18, 2023 and refused to cancel it. I sent follow up emails, also on 4/17/23 to cancel and they still didn't cancel. I disputed the charge with Amex. I called again on 5/4/23 when a bill was received. Spoke to ***** who said the account was canceled. Now they are trying to bill for service that was after my 4/17/23 verbal and written cancellation. They are sending bills of $15.88 for unauthorized digital service, after the 4/17/23 cancellation date. OC Register needs to cancel and credit the $15.88 charge for unauthorized and unused service, past the cancellation date.

  Business Response

  Date: 05/14/2023

  In review of the facts, I see the subscription was started via email by the customer, who at the time of the order accepted the terms and conditions of our offer. The terms outline the need to contact us to cancel, because the subscriptions are ongoing (until we hear from the customer) and also speaks to our no refund policy. On 4/17 when we were contacted the agent explained this and the susbcription was stopped on the expiration date of 5/5.

  
  As  for the refund of $18.00...the same date we were contacted on 4/17 the customer notified his bank who reversed the payment. The $18.00 was chargedback on 4/25. A date prior to his filing. 

  The account stands at a zero balance at this time

  Customer Answer

  Date: 05/14/2023

  This is not acceptable.  The account should have been canceled on 4/17/23 per my verbal request on the phone call that day to the OC Register and the emails to cancel also on 4/17/23.  We are continuing to receive Past Due Subscription notices in the mail received on 5 12 23 - see attached.  This Past Due needs to be credited and the mail needs to stop.  Thank you.

  Business Response

  Date: 08/08/2023

  The amount billed was a result of the customer charging back the payment in question.
  Subscriptions are ongoing until we hear from the customer, but our records show no prior attemp to cancel service.   The amount left owing after the payment dispute was written on 5/5/2023.
  
  There will be no further attempt to collect on this.  The account stands at a Zero Balance at this time. 
  The customer may disregard any notification of any amounts left owing.
  
  *************************
  Manager of Customer Relations
  Southern *********************