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Find a Location

Tricon Residential has 27 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Tricon Residential

      1771 Red Hill Ave Santa Ana, CA 92705

      BBB Accredited Business
    • Silver Bay Property Corp

      2700 W Cypress Creek Rd Ste D126 Fort Lauderdale, FL 33309-1751

    • Tricon Capital Group

      2700 W Cypress Creek Rd Ste D126 Fort Lauderdale, FL 33309-1751

    • Tricon Residential

      950 Iron Point Rd Ste 150 Folsom, CA 95630-8304

    • Tricon Residential

      1112 E Copeland Rd Ste 430 Arlington, TX 76011-4910

    Business ProfileforTricon Residential

    Property Management
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.54/5stars

    Average of 319 Customer Reviews

    Customer Complaints

    385 complaints closed in last 3 years

    140 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 6/25/2018

    Years in Business: 10

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Tricon Residential is an owner and operator of a growing portfolio of over 31,000 single-family rental homes and multi-family rental apartments in the United States and Canada with a primary focus on the U.S. Sun Belt.

    Business Details

    This is a multi-location business.

    Find a Location

    Tricon Residential has 27 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Tricon Residential

        1771 Red Hill Ave Santa Ana, CA 92705

        BBB Accredited Business
      • Silver Bay Property Corp

        2700 W Cypress Creek Rd Ste D126 Fort Lauderdale, FL 33309-1751

      • Tricon Capital Group

        2700 W Cypress Creek Rd Ste D126 Fort Lauderdale, FL 33309-1751

      • Tricon Residential

        950 Iron Point Rd Ste 150 Folsom, CA 95630-8304

      • Tricon Residential

        1112 E Copeland Rd Ste 430 Arlington, TX 76011-4910

      Headquarters
      1771 Red Hill Ave, Santa Ana, CA 92705
      BBB File Opened:
      3/16/2016
      Years in Business:
      10
      Business Started:
      4/26/2014
      Accredited Since:
      6/25/2018
      Type of Entity:
      Sole Proprietorship
      Alternate Business Name
      • Tricon American Homes
      Business Management
      • Ms. Nicole Conniff, Vice President of Marketing
      • Mr. Alan O'Brien, Executive Vice President of Operations
      • Mr. Kevin Baldridge, President
      • Ms. Kelly Mariscal, Manager
      • Ms. Kassandra Garcia, Complaint Handler
      Contact Information

      Principal

      • Mr. Kevin Baldridge, President

      Customer Contact

      • Ms. Kelly Mariscal, Manager
      • Ms. Kassandra Garcia, Complaint Handler
      Additional Contact Information

      Phone Numbers

      Email Addresses

      Website Addresses

      Industry Tip

      BBB Tip: Property management

      Customer Complaints

      385 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      06/21/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      I am leasing through Tricon Residential. When I did the inspection the house was a little dirty but when I first started seeing things such as the bathtub faucet having a nasty substance on it. Part of the carpet wasnt seated down. Then, out of nowhere we started having ********* ants. I submit a maintenance request and pest control came out. Then, not even a day the problem got worse. When I did further investigating and there chunk of drywall missing behind the stove where there is an open area for bugs and ********* ants. I let the portfolio manager and the superintended know. Then I never got a clear and answer. I then notified Tricon, the property manager never reached out. They just are sending pest control again when it should be maintenance issue. I am paying 1700 a month for a place that has issues and pests.
      Read More

      Customer Reviews

      319 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Devin W

      1 star

      06/25/2024

      I have been renting from Tricon since November 2023. No issues really until now. Im in ***** its 100 degrees outside. Our a/c is not working well I have been going back and forth for 2 months with them and they have been taking their time they dont care if its unbelievably hot in our home. The house is a new build our windows dont even open not even to install window vents. The heater turns on out of nowhere the a/c blows super low. It also turns off out of nowhere not even cooling. Imagine having the heater on in the 100 degree summer. Its horrible when I tell them to have compassion and imagine that they hang up on me. I wouldnt even be bothering anyone at all if my ac would just cool. They get angry because I have been calling to try to get this fixed. Also their vendors do not respect that I work from home and they get angry if they have to wait a couple of minutes while I wrap a call. At this point I dont think anyone will ever come and fix this. Be prepared to pay for any repairs out of pocket as this was your home because they definitely wont. They dont care if your heater is turning on in 100 degrees weather.

      Local BBB

      Better Business Bureau Serving the Pacific Southwest

      BBB Reports On

      BBB reports on known marketplace practices.

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