Complaints

This profile includes complaints for KidsLiveSafe.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  KidsLiveSafe.com

  3905 State St Ste 7-228 Santa Barbara, CA 93105-3138

  
• 

  KidsLiveSafe.com

  120 Cremona Dr Ste 155 Goleta, CA 93117-3167

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initially used this service on March 7th 2024 as a one time look up for child predators near my home. I did not sign up for reaccuring charges/services. I have been being charged (debited from my bank) $ 29.93 a month starting March 15th 2024 through January 2025, for a total of -$340.33. Please refund all but the first month. I am elderly and feel tricked into paying for something I only used one time.

  

  Business Response

  Date: 01/17/2025

  Dear P**** *****, Thank you for contacting us and we are sorry to learn that your experience did not meet your expectations. We tried calling you to learn more but we were not able to connect with you. Our service is offered as a monthly subscription and members can cancel at any time online, by phone, or by email. This information is explained during the online registration process and we require all members to check a box that specifically acknowledges this information. We also reiterate these details in the email that welcomes new members to the service. Sorry again that this was not what you expected and we have issued multiple refunds to your account in an effort to resolve this matter. Thanks again for contacting us and please let us know if you need any additional assistance. Sincerely, Member Support

• Initial Complaint

  Date:10/25/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally used their service to look up some information. I have been being billed for $29.93 a total of 8 charges since January for a total of $239.44. to my knowledge I had cancelled the service.

  

  Business Response

  Date: 11/12/2024

  Thank you for contacting us and we are sorry to learn of your issue. We called you to try and resolve the matter, but we were not able to reach you and we left a message. We see that an account was set up on our website in January as you mentioned. The service has a monthly fee of $29.93 and remained active until it was canceled in October. Accounts can be canceled 24/7/365 online or by using our automated phone system. We also offer live agent support via phone and email 7-days from 5am - 9pm. We don’t have any record of a cancellation request prior to October and this is why the account was charged the normal monthly fees. It is never our intent to charge a customer who does not want our service and we have issued refunds to your account. Please contact our support team if you need any additional assistance with this matter. Sincerely, Member Support

• Initial Complaint

  Date:09/09/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Charged monthly for a subscription I never started. I don't even know what this business is. I. Addition want refund on the accrued credit penalties.~$450

  

  Business Response

  Date: 09/13/2024

  Thank you for contacting us and we are happy to help. We have called you a few times since your original email to us back in Aug, but we have not been able to connect with you. We see that an account was created on our website on 12/3/23 with your first name, last name, phone number, email address, and payment information. We sent a welcome email with all of the relevant account information, billing details, and our contact information when the account was created. The account was charged the normal monthly fee until we received your email to cancel the account last month. We can confirm that we canceled your account and sent an email confirmation to you. We are sorry to learn that your account was a surprise to you and we are not sure what might have happened. We have refunded your monthly fees and confirmations have been emailed to you. Please do not hesitate to contact our support team if you need any additional assistance. Sincerely, Member Support

  Customer Answer

  Date: 09/16/2024

  
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 22253038, and find that this resolution is satisfactory to me.
  
  Regards,
  
  E**** ******
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:07/29/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a California resident attempting to exercise my right-to-delete my account and data. I’ve submitted a request in accordance with KidsLiveSafe.com’s Privacy Policy on 7/8/24 and haven’t heard back. I’ve been in contact with support and they just keep copying and pasting responses which are unhelpful. This request to delete my data is not for any Public facing data from ‘Public Records’. It is for my account and any related data.

  

  Business Response

  Date: 07/31/2024

  Hi D***, Thank you for contacting us about your CCPA request that was submitted on 7/8/24. Please keep in mind that businesses have 45 calendar days to respond to valid requests. Our records indicate that we processed your request and responded via email on 7/14/24. We resent the email yesterday on 7/30/24 as a result of this communication. Please do not hesitate to contact us if you need any additional assistance. Sincerely, Member Support

  Customer Answer

  Date: 07/31/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 22055354, and find that this resolution is satisfactory to me.

  
  Regards,
  
  D*** ***
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

  
  

• Initial Complaint

  Date:06/20/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally signed up for this service to run background checks while trying to find help with taking care of my son who was in a coma after being hit by a truck. I cancelled after no needed info was updated on profiles. Needless to say, being a mother of 5, with my oldest being in his condition along with all that entails, until he passed and continuing, I didn’t even realize the cancellation never went through for some reason, until I noticed a charge for $29.93 on my bank app. After going back through all my previous statements, I discovered the had charged me for a total of $749.25. WTH, this was cancelled! Not like in my situation, my family can afford this!

  

  Business Response

  Date: 06/30/2024

  Thank you for contacting us and we are sorry to learn of your situation. We see that you spoke with our support team to resolve this issue. We called you again to see if you needed any additional assistance, but we were unable to reach you and we left you a message. Thanks again for contacting us and please let us know if you need anything. Sincerely, Member Support

• Initial Complaint

  Date:03/18/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is associated with a J**** ******** age 51 on their site, I have never been and i am NOT related to that person they have me linked with.

  

  Business Response

  Date: 03/22/2024

  , Thank you for sharing your concern with us and we are happy to help. We are glad we had the chance to speak with you and resolve the issue. We have a free and automated tool that allows anyone to remove information from our website and we have processed your request for you. Sorry again and please let us know if you need any additional assistance. Sincerely, Member Support

  Customer Answer

  Date: 03/22/2024

  
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 21451753, and find that this resolution is satisfactory to me. Not only did they call but they were extremely understanding and removed my information that was incorrect.
  
  Regards,
  
  ****** ********
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:02/21/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 02/16/2024 there was a transaction on my account for $29.93 that I did not authorize. I was at work at the time of this transaction. I didn’t notice it till today 02/20/2024 when I was looking at my transaction history on my mobile app. I immediately called my bank and filed a complaint. Then I looked it up online and noticed it’s a background report. I haven’t even ran a background check on anyone.

  

  Business Response

  Date: 02/23/2024

  Thank you for contacting us and we are sorry that your experience was not what you expected. We called you to learn more about your situation and left you a message. An account was set up on our website using your name, phone, payment information, and email je*****[email protected]. The normal monthly fee is $29.93 and your account was subscribed to an initial trial offer.  The account was still active on the scheduled billing date and this is why the monthly fee was charged to your account. We have canceled your account and issued a refund for your monthly fee. Please let us know if you need any additional assistance. Sincerely, Member Support 

• Initial Complaint

  Date:02/12/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am charged to my credit card three time of $29.99 for KidsLiveSafe.com. I donated $1.00 at a grocery store and this kept recurring of $29.99 every month. I have never agreed to this monthly payment. Now, my card is blocked, and this has been to dispute department from the bank. Luckily, I have given credit back, but this is frustrating. I do not want others to go through the same issue. KidsLiveSafe cannot misuse information and get benefit from it.

  

  Business Response

  Date: 02/20/2024

  Hi N******,  Thank you for contacting us. We are glad we had a chance to speak with you and clear up the misunderstanding. Please let us know if you need any additional assistance. Sincerely, Member Support

  Customer Answer

  Date: 02/28/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 21282134, and find that this resolution is satisfactory to me.

  This case has been resolved by the merchant. I got refunded back to my card. Thank you BBB. 
  
  Regards,
  
  N****** ******
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

  
  

• Initial Complaint

  Date:01/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just noticed I had an unauthorized charge from this website. After looking back over my account I noticed 2 other unauthorized charges from this website. I do not have any young children mine are all grown and living as adults so there is no reason for me to have an account with this service, so I know 100percent I did not authorize this company to charge my PayPal. After looking over the other complaints through BBB I see that there are a lot of other people who have been stolen from, from this organization. I would like a return of the money that has been stolen from my account.

  

  Business Response

  Date: 01/26/2024

  Thank you for contacting us and we are sorry to learn there was an issue with your membership. We called you to learn more about your experience and left you a message. We see that an account was set up on our website with your name, email address, phone number, and payment information. The service is normally $29.93/mo and your account included a promotional rate of $1 for the first 7 days. This information is explained during the registration process and we require all customers to check a box that specifically agrees to the terms and fees of the service. This information is also reiterated in the welcome email that was sent at the time of registration. Accounts can be canceled online, by email, or by phone. We see that your account was active on the normal scheduled billing date and this is why your account was charged. Sorry again if this was not what you expected. We have made sure that your account is canceled and we refunded the fees that we charged. Please let us know if you need any additional assistance. Sincerely, Member Support

• Initial Complaint

  Date:01/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried cancelling my membership according to the rules set forth. I have called all available phone numbers, but one is always says the "caller" is busy, and the other says there is no such business listed. I emailed, but the confirmation they said was being sent was not sent.

  

  Business Response

  Date: 01/18/2024

    Thank you for contacting us and we are sorry to learn that you have difficulty canceling your account.  Accounts can be canceled online, by email, or by phone using our automated system or live agent support. We see that you sent an email this morning asking for your account to be canceled. Our representative responded by email that your account was canceled and our system also sent an automated email confirmation. We are not sure what issues you might be experiencing with phone or email, but we can confirm that your account was canceled as requested. Please let us know if you have any additional questions or concerns. Sincerely, Member Support