ComplaintsforSearch Public Records

• Initial Complaint

  04/02/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Apparently I'm being charged more than once. These are the amount of times I’m being charge for something I’m not using. • 2/25/2024- Transaction ID# 466370- $2.00 • 3/04/2024- Transaction ID# 1493714- $29.98 • 4/05/2024- Transaction ID# PENDING- $29.98

  

  Business response

  04/05/2024

  Thank you for contacting us and sharing your experience. We are sorry that you were not using our service during an active billing cycle and we are glad we had a chance to speak with you and resolve this issue. Thanks again for contacting us and please let us know if you need any additional assistance. Sincerely, Member Support

• Initial Complaint

  03/25/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This account has been cancelled multiple times, via their online account portal as well as a phone call, each time confirmation was given that the account was cancelled. They have continued to bill my card monthly past both of these cancellations. I am not upset that it was not realized it was a trial and monthly charge for the service, but I am furious that this account continues to be open after being cancelled twice. I put in to have the account cancelled a third time today, but with the prior history, I have no doubt they will continue to steal my money without further complaint. Attached is my proof of the third cancellation attempt.

  

  Business response

  03/29/2024

  Thank you for contacting us and we are sorry to hear you had difficulties canceling your account.  We called you to learn more about your experience and left you a message. We see that your account was canceled online on 3/23/24 and we also received an email later that day asking for confirmation that the account was canceled. We automatically sent a confirmation email to the address on file when the account was canceled online. We don’t have any record of any other attempts to cancel by phone, email, or online and we are not sure what you might have experienced. We can confirm that your account has been canceled and we have refunded your monthly fee for March. We hope this resolves this matter and please let us know if you need any additional assistance. Sincerely, Member Support

• Initial Complaint

  01/18/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I was directed to their site by the Kings County Recorders office. I agreed to pay $1 for a search. Later they charged me $30. I complained and they said they would drop my "subscription" and would not charge me further. Now I find that they have been charging me $29.98 every month. They are criminals that should not be allowed to do buisiness.

  

  Business response

  01/23/2024

  Thank you for contacting us and we are sorry to learn that your subscription was a surprise. We are usually just as surprised as our customers when something like this happens after such a long period of time. We called you to learn more about your situation but we were not able to connect and there was no way to leave a message. We see that an account was created on our website on 9/23/23. The service has a normal monthly fee of $29.98 and your account included a promotion that provided unlimited access at a discounted rate of $1 for the first 7-days. All relevant terms and fees are explained during the online registration process and we require all customers to check a box that specifically acknowledges these fees. This information is also reiterated in the welcome email that was sent with relevant account details at the time of registration. Sorry again if you were expecting something different. Accounts can be canceled online, by email, or by phone. The account was still active on the scheduled billing dates and this is why the monthly fees were charged. We see that you already spoke with one of our support reps and they already issued you a refund for your most recent charge. We have also refunded the 2 additional charges that you requested and we hope this resolves the issue. Please let us know if you need any additional assistance. Sincerely, Member Support  

  Customer response

  01/24/2024

  
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 21166400, and find that this resolution is satisfactory to me.
  
  Regards,
  
  E*** *********
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

• Initial Complaint

  11/09/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Money was taken out of my account and than the bank closed my account with funds in it

  

  Business response

  11/17/2023

  Hi T*****, Thank you for contacting us and sorry to learn about your situation. We called your number listed in this communication but we were not able to connect with you and we could not leave a message. We are not able to locate an account associated with your name, phone number, or email address and we need you to contact our support team for us to assist you further. Please call us 7-days from 5am - 9pm PST at ###-###-#### so that we can assist you.  Sincerely, Member Support

  Customer response

  11/18/2023

  
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 20846383, and find that this resolution is satisfactory to me. My phone is off and I am homeless I told u guys so many times and I been calling I called yesterday the day before yesterday all week when I ask peoples to use there phone. And the phone number that's on file is 3232288686 unless you guys change it 
  
  Regards,
  
  T***** ******
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

• Initial Complaint

  09/06/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have never used the services of this organization and have no idea how they obtained my bank account information. I was charged $29+ on two occasions in June and July of this year. I apologize I don't have exact dates and amounts on hand as I write this however I do have that information (unfortunately I only have my mobile phone to work from at the moment so can't leave this page to get it.)

  

  Business response

  09/13/2023

  Hi L*****, Thank you for contacting us and we are sorry to learn about your account issue. We tried calling you but there was an issue with the number and we were not able to connect. We see that an account was created on our website using your name, payment information, and an email address of l****@comcast.net. The service is offered as a monthly subscription and can be canceled anytime. The fees you referenced were the normal monthly subscriptions fees for the months the service was active. We are sorry to learn that this subscription was not your intention and we can confirm that your account has been canceled and the 2 monthly fees have been refunded. Please do not hesitate to contact us if you need any additional assistance. Sincerely, Member Support 

• Initial Complaint

  07/24/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  In May of this year I asked to have my personal information removed from this website. The entry remains on the site. Please remove my data from the site.

  

  Business response

  07/28/2023

  Thank you for sharing your concern with us and we are glad to assist you with this matter. We are sorry that something did not go as expected back in May and we apologize for any inconvenience. We looked through our systems and we are not able to locate any correspondence that is associated with your name or email address and we are not sure what might have happened. We have an automated removal process that can be accessed through our website homepage or help center and you would receive automated email communications when using this system. We used the information that you provided in this communication to attempt to locate your information. There are many people who share your same name in the state of VA and we took our best guess at removing the correct person. An automated email was sent to your email address with details about the specific person that was removed. Please review this information for accuracy and visit our website if you need to remove additional information. You can also contact our support team 7-days at ###-###-#### if you need additional assistance. Thanks again, SPR Support

• Initial Complaint

  07/05/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Yes public records check charge me a dollar and said nothing about charging me 29.99 every other day they keep trying to take it off my card without my permission I did not authorize them to take any more than a dollar out of my account I tried to cancel my subscription they will not let me this is straight Bull and I want my money back and this is not fair and very unprofessional event and they should get in trouble for what they're doing they're trying to steal my money

  

  Business response

  07/07/2023

  Hi Trenton, Thanks for contacting us and we are sorry to learn that you are experiencing difficulties. We have checked our system and we cannot find an account under your name, phone number, or email address. Our company is Search Public Records and you noted that you were charged by “public records check” and we think this might be a mix up with a different company. Please let us know if you think the account could be under a different name, phone number, or email address and we will be happy to check. Most charges include a website address or phone number and your bank should be able to help you figure out exactly who charged you and how to contact that company. Sorry again and we wish you the best. Sincerely, Member Support

• Initial Complaint

  05/08/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I wanted to see what was online about myself. The service was advertised as $1 to look up the first name, then if you wanted more, $29.99 after than. Well I only wanted to look up myself, so I paid the one dollar, looked up myself, found a bunch of incorrect information about me, and never used the website again. Well a week later, I get a $29.99 charge on my card. I never authorized that or signed up for any subscription. I specifically wouldn’t have even done it if it was advertised as a subscription. It said you got one lookup for a dollar. Well when I went to cancel the subscription, it said the cancellation would take effect in one month, so they will still charge me another $29.99! That’s so low down and scammy. If I’m cancelling, the relationship between my card and that subscription should end immediately-not in a month so I can get charged another time. I’m considering cancelling my whole card to avoid it, as it’s a PayPal debit card and they’re not great with chargebacks. Paying 60 bucks to look at incorrect information about myself? This company shouldn’t even be allowed to run, it’s just a predatory scam, and the whole website is fear-baiting about how your date or your babysitter could be a murderer. Boo.

  

  Business response

  05/11/2023

  Hi L*****, Thank you for contacting us and sorry to learn that you had a frustrating experience. We called you to learn more and left you a message. We see that you signed up for a monthly subscription for $29.98 on 4/27 and received a promotion where the first 7-days provided unlimited access to the website for $1. After the promotion period the service is month-to-month and can be canceled any time. The monthly fees are explained during the registration process and we require each consumer to check a box specifically agreeing to these fees during the registration process. The fees are also reiterated in the order confirmation as well as the welcome email that was sent at the time of purchase. Your account was active on your scheduled billing date of 5/5 and this is why you were charged the normal monthly fee. This fee covered the monthly period of 5/5 - 6/4. Our records indicate that you canceled the following day on 5/6. During the cancellation process you were reminded that your account was paid through 6/4 and that you could continue to use the service through the end of the period. There are never any additional fees or charges after an account is canceled, but members do get to use the remainder of their paid time. Sorry again that you found this to be confusing. In an effort to resolve this matter we have refunded your monthly fee. Please feel free to contact us if you still need any additional assistance. Sincerely, Member Support

  Customer response

  05/11/2023

  
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 20027617, and find that this resolution is satisfactory to me.
  
  Regards,
  
  L***** ******
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

• Initial Complaint

  03/24/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I want them to stop trying to charge my account

  

  Business response

  03/29/2023

  Hi J*****, Thank you for contacting us and sorry for any difficulties. We called to speak with you and left a message. We see that you already connected with our support team and canceled your account. We sent another copy of the cancel confirmation and please let us know if you need any additional assistance. Sincerely, Member Support.

• Initial Complaint

  03/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  to whom it may concern, I requested this company to remove my name from a profile that I was not associated with. I waited whole a month and they did not process my request. I am requesting them to remove my information ( name) that places me in great harm

  

  Business response

  03/27/2023

  Thank you for contacting us and we are sorry to learn that you had difficulty removing an additional profile from our website. We tried calling you to ensure we could assist you but the number was not in service. We do see a recent request, however that request does not remove public data from our website and this was part of the problem. We were able to remove the information you requested and we sent an email confirmation. We hope this resolves your issue and please let us know if you need further assistance. Sincerely, Member Support

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩