Business ProfileforMike Thompson's RV SuperStores

I purchased a ******** Z3610 from ************************* on January 29, 2024. I submitted my RV repair request on April 15, and ******** responded to my case number: 6278 and notified ***************************** after-sales repair service. On April 29, ***************************** after-sales service received my RV and confirmed that the repair was within the warranty period and would be completed on May 30. Then there was a long negotiation. I called ***************************** after-sales service staff many times and left voice messages, but no one answered or responded to my calls. I wrote emails and went to the door to inquire about the progress of the repair, but I was told that I was waiting for ********** repair parts to be shipped. However, I called ***************************** after-sales service staff again this morning on June 10, and no one answered and responded to my voice messages. At noon, I called ********, and the customer service told me that ************************* had just submitted my warranty request 2 hours ago today, and the case will be approved within ***** hours before the repair parts are sent. I would like to ask *************************, why didn't you do anything in the past 1 and a half months, why didn't you submit my warranty request? Why didn't you tell me the truth? ! Why didn't you let the case move forward in time? The service attitude and professionalism of a certain ************************* after-sales service staff are really unacceptable! Please give me a satisfactory answer from ***************************** senior management, I reserve the right to take further legal action!