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          GoodRx
          BBB accredited business seal
          BBB Accredited BusinessA Rated by BBB

          Complaints

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          BBB is here to help. We'll guide you through the process.

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            03/17/2022

            Complaint Type:
            Product Issues
            Status:
            Resolved
            I joined Kroger RX Savings Club in December 2019, and I am still a current Member. On January 16th 2022, I was loooking over the weekly adds for my Grocery store Smiths ( ******* and noticed your add at the bottom showing that Amlodipine and Losartan are two of the medications I have been paying for all this time, but are suppose to be Free ( ************ and ***** *********** I was approximately ***** monthly for both of these medications over the past years. I called my local Pharmacy Smiths ( Kroger) where I pick up my medications, it was confirmed that I did have the required medications that qualify, and was given a refund of ***** on 1/16/2022, and told that they would have to go through corporate office to request the rest of the refund for me. I haven't heard back form anyone, keep getting transferred to different numbers, and no responses to date ********* Reference number given is: XXXXXXXX The Pharmacy I use phone number is: XXX-XXX-XXXX E-mail: ************ Phone number ( Customer Service) ************ ( Mon-Fri- 8 AM thru 9PM ET) Address: **** ******* ***** ***** ******, ** XXXXX

            Business response

            05/05/2022

            Consumer Response /* (2000, 9, 2022/05/03) */ The problem has been resolved, refund was given. No further action needed. Please close complaint effective immediately. Thank you.

          • Initial Complaint

            03/01/2022

            Complaint Type:
            Product Issues
            Status:
            Resolved
            I signed up for a membership to be charged $5.99 a month. On 07/31/2020 I canceled my membership and assumed there would be no further charges. However, on 08/31/2020 I was once again charged the $5.99 membership fee. I changed my credit card and they still kept charging me some how via ***** ***. I checked ********* subscriptions and it dosen't show anything for GOODRX. I also logged into GOODRX but everytime I login it starts up my subscription and I have to cancel it again. This business is clearly a scam for older people who will have a hard time trying to navigate hoop and shady practices of charging people for services not being used. **************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************** ******************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************

            Business response

            03/23/2022

            Business Response /* (1000, 5, 2022/03/08) */ Hello ******, We're so sorry for the inconvenience this has caused you! We've refunded all 20 of the charges, and have completely canceled your GoodRx Gold account. Please let us know if we can help you with anything else. GoodRx Consumer Response /* (2000, 7, 2022/03/14) */ (The consumer indicated he/she ACCEPTED the response from the business.) They refunded me the money

          • Initial Complaint

            02/24/2022

            Complaint Type:
            Billing Issues
            Status:
            Answered
            I cancelled my membership and it still took money out of my account and I want a refund.

            Business response

            03/16/2022

            Business Response /* (1000, 5, 2022/03/04) */ Hello ****, We've refunded all charges and have canceled your account! Please let us know if we can help you with anything else. Best, GoodRx

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          BBB accredited businessA

          Accredited Since: 10/31/2016

          Years in Business: 13

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          2701 Olympic Blvd West Building #200

          Santa Monica, CA 90404-4183

          Get Directions
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          (888) 799-2553

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          Customer Complaints Summary

          284 total complaints in the last 3 years.

          102 complaints closed in the last 12 months.

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