Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought this genetic testing that cost me $245.60 and this isn't even accurate especially the info that says who I am related to. And I just found out this company was sued for lying. I'm so upset. I am going to report them to ************************.

  Business Response

  Date: 04/04/2025

  Hi ***** *******,
  
  
  
  Hope you are doing well!
  
  
  Thank you for sharing how youre feeling Im really sorry to hear that your experience hasnt met your expectations. I know how disappointing that can be, especially when you were excited to learn something meaningful from your results. At CRI Genetics, it is our #1 priority to ensure customers have an experience they want to share.
  
  
  We truly care about getting this right for every customer, and wed love the opportunity to review your results with you and clear up any confusion. Sometimes the science behind DNA matches can be complex, and were always here to help explain how it works and why things may not look the way you expected.
  
  
  We're dedicated to ensuring your experience with us is highly positive.
  
  Following our recent FTC review, we're pleased to reaffirm the accuracy of our scientific methods, the quality of our products, and our commitment to ethical operations and stringent data privacy measures. The ***'s concerns were minor and limited to certain sales and marketing practices in our initial startup phase, practices we have since ceased. Rest assured, we continually strive to uphold the highest standards in all aspects of our work.
  
  For more information, you can read a statement from our CEO. Please visit the following link: *****************************************************************
  
  
  If you're open to it, I would love the chance to make this a more positive experience for you. You can reply to this email directly were here to help. I sent you an email where we can directly work on your request with ticket number #*******.
  
  
  Thanks again for your feedback. It really helps us continue to grow and improve.
  
  
  Warm regards,
  CRI Genetics Customer Advocate Team

• Initial Complaint

  Date:03/26/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Completely false information resulting from a DNA test. None of the traits are accurate - at all. They said I am 1/3 Irish. My family has done extensive genealogy research and weve never had an ancestor from ******* or *****! Ridiculous. This is a scam and I want my money back.

  Business Response

  Date: 03/31/2025

  Dear ******, 
   
  Thank you for reaching out to us. 
  
  To assist you more effectively and ensure we fully address your concerns, could you kindly share any details about your known ancestry? This information will help us cross-check your results and provide more personalized insights. Our BioGeographical Ancestry test is based on advanced genetic analysis, and we would be delighted to explain how your results were determined. Please feel free to reach out to us by email, phone, or chat, and well be happy to guide you through the process.
  
  We truly appreciate your time and cooperation in this matter, and we look forward to continuing to work with you to address your concerns.
  
  Best regards, 
   
  CRI Genetics Support Team 

• Initial Complaint

  Date:03/22/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid for a DNA testing kit some years ago. My information has changed quite a few times in between then and CRI Genetics seems to be trying to coerce people into buying more services to see more of their own DNA. At first I was predominantly Caucasian, now I am predominantly African. I am requesting my raw data now and the company continues to tell me they do not offer that service and they will escalate my request to their research team. I saw online that this has been happening for over 3 years. But, if CRI Genetics can give your DNA to a 3rd party for research purposes, then why can't I have my own raw information? Or, give me the 3rd party's information, and I will contact them myself. I am simply requesting to have my raw DNA. I am willing to go through whatever security checks but I would like to have my data asap. It is mine, after all.

  Business Response

  Date: 03/23/2025

  Hi ********,
  
  
  Good day!
  
  
  We saw that you've submitted a BBB complaint and we're truly sorry to hear about your unsatisfactory experience with us! At CRI Genetics, it is our #1 priority to ensure customers have an experience they want to share. The experience you've described here, however, does not meet our standards.
  
  
  
  Regarding your request for ********* we apologize, unfortunately, the reason why we're not offering ******** download/upload is for your protection. 
  
  
  We value the privacy and the confidentiality of your DNA information and our security is only as strong as the weakest link. One of our top priorities is to minimize any possibilities of a data leak. We have an extremely small number of staff with access to your raw data. Please be informed that some DNA websites accepting ******** can be used for data mining. This is an obvious fact because some DNA testing companies are being accused of sharing their customers' information with pharmaceutical companies without the customers' knowledge or consent. This is what we are trying to avoid here. Your DNA information is susceptible to Data Mining and our Patented Algorithm being compromised at the same time. ******** download is one of our future plans. We are trying to establish a connection to a relative DNA Database and possibly in the future, we can offer it. While I completely understand this info does nothing to solve your concern, in the meantime, we can put your account on our mailing list so that once the service becomes available, I can assure you, you will be one of the first ****** that we will notify.
  
  
   Regarding the update in your ancestry breakdowns, please know that we are offering a breakdown of your Ancestry and as we continue to grow and progress, our Database and Patented Algorithm are being updated as well. Your Ancestry Composition is a "Living Analysis of your DNA" meaning, as we update our reference populations and/or our algorithm in the future, your results are expected to change as well. This is part of our commitment to provide you with more details about your Ancestral Heritage.
  
  
  
  I hope this helps. Don't hesitate to let us know should you have any other concerns.
  
  
  
  Please take note of ticket #******* for your reference. Your ticket will automatically be tagged as resolved in the meantime. Please don't be confused about this confirmation. However, as soon as you send a reply to this email, this   ticket will re-open spontaneously to assist you further. 
  
  
  Have a great day!

• Initial Complaint

  Date:03/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a standard DNA package through CRI Genetics. They returned results that didnt align with my blood parents and siblings. I questioned them about it and asked for a retest and was told a retest would take 8 weeks. At that time, I submitted a sample to a competing lab, and the results were in line with my familys results. I have contacted CRI multiple times and cant get a confirmation that a retest is being done. I suspect my original sample has been contaminated. In my most recent communication with customer service, the representative asked for my expected heritage so they could look closer. This leads me to think they are wanting to send doctored results that will align with the competing lab results. I spent more money with *** to get results that I cant believe in, and I feel they have behaved in a way that isnt professional and has no integrity.

  Business Response

  Date: 03/19/2025

  Dear ****,

  Thank you for reaching out! We truly appreciate the opportunity to address your concerns and provide more insight into our ancestry reports.

  At CRI Genetics, we take great pride in offering research-grade ancestry reports with a confidence level of over 90%, one of the highest standards in the industry. However, differences between DNA testing companies can occur due to several factors, including:

  1. Unique databases ************ has its own set of reference populations, which can lead to variations in results.
  2. Proprietary algorithms Our method, developed by Dr. ****** *******, a molecular geneticist with over 35 years of experience, takes a distinctive approach to ancestry estimation.
  3. Depth of analysis Our reports provide insights into recent ancestry as well as genetic lineages dating back as far as ******* years.
  4. Advanced testing methods We use a high-quality cheek swab collection process designed for accurate DNA extraction.
  

  Regarding your retest, we sincerely appreciate your patience. We always strive for accuracy in our reports, and your feedback is invaluable in helping us continue improving.
  

  Accuracy is our top priority, and our commitment to expanding regional precision remains strong. We are continuously refining our algorithm to provide even more detailed ancestry breakdowns in the future.
  

  Once again, we truly appreciate your time and the opportunity to assist you. If you have any further questions, please dont hesitate to reach outwere always happy to help!
  

  Best regards,
  CRI Genetics Support Team

• Initial Complaint

  Date:02/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid to have testing done and was hoping to find out some additional information on allergies or sensitivities. But considering the information that I could verify by looking in the mirror was laughably wrong, wildly wrong, I can't trust any of this information as more fact based than your average horoscope reading. Got hair color, eye color, hair texture, basic ancestry, freckles wrong. Told me I didn't have a wheat or gluten allergy that was hilarious, wish I could have told my body that the last time I ended up on the ** after eating the wrong thing. They never sent an email that I received saying the results were even ready, I just realized it had been a long time and went to see if there was anything saying it was delayed, lol and behold there's the results, and the option to pay them even more money for made up nonsense! Maybe they do a good job guessing most of the time, but yikes. There doesn't seem to be anyway to leave an actual review for this business, so I hope this helps someone else not waste their money.

  Business Response

  Date: 02/03/2025

  Dear *********,
  
  Thank you so much for your patience and for reaching out to us. At CRI Genetics, we are committed to providing high-quality, research-based information, and we truly value your experience with us. Our ancestry reports are backed by a confidence level of over 90%, which is one of the highest standards in the industry.
  
  We understand that your results may not have aligned with your expectations, and wed like to offer some insight into why that might be:
  
  1. Environment and Lifestyle: These factors play a significant role in how your genes are expressed, shaping the outcomes.
  2. Traits Are Coded by Multiple Genes: Many traits are influenced by multiple genes, and other genetic factors may also impact your results.
  3. Genes Can Change Over Time: Our genes can switch on or off due to various factors, including epigenetics, which can affect how certain traits are expressed.
  
  Its also possible that updates from our lab may have ended up in your spam folder, so we recommend checking there for any missed communications.
  
  Again, we appreciate your time, and we thank you for working with us on this case. 
  
  Please do not hesitate to contact us if you have any further questions. 
  
  Best regards,
  CRI Genetics Support Team

• Initial Complaint

  Date:01/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company misrepresented the full scope of its services by not divulging prior to purchase that many of the results would require an additional fee to view. I was not made aware that several of the tests I received were locked and I would not be able to access them without paying additional monies. (Example photo of locked results included with letter of complaint to the company)I was also told that they were unable to process one of the tests I paid for and I would need to submit a request through customer service if I wanted it repeated. (Photo included) It was paid for, yet not received.The most disturbing part of this companys actions occurred during a phone call to request a refund. After receiving and reviewing my report, I noticed several inconsistencies in the results. I took screenshots of these (included) so I had proof to contest the findings they reported. During my 37 minute phone call with the company, the representative deliberately and intentionally altered the information I was contesting during the call so that it would match up with my expressed expectations, fraudulently revising it to reflect a change in the ancestry report from ****************** to ****************** (photos included with more available upon request) They claim to provide accurate DNA results, however after receiving my results they then state that these results may or may not accurately reflect my actual health conditions. (more photos of contrasting results available) As per a follow up email I received, they are now quoted as saying When CRI Genetics scientists put together your health and trait reports, we make predictions based on the available information. However all the health indicators they provided were either completely inaccurate or locked and required additional payment to access.

  Business Response

  Date: 01/20/2025

  
  
  Dear *****, 
   
  We want to assure you that our customer service team cannot directly alter your results. However, if needed, we can certainly request a rerun from our lab team, which typically takes 6-8 weeks.
  
  Weve reviewed your package and can confirm that all the reports included in it have been unlocked. The reports that are currently locked are part of our subscription service.
   
  Again, we appreciate your time, and we thank you for working with us on this case. 
   
  Please do not hesitate to contact us if you have any further questions. 
   
  Best regards, 
   
  CRI Genetics Support Team 

  Customer Answer

  Date: 01/20/2025

   
  Complaint: 22829579
  
  I am rejecting this response because:

  I have photographic proof that confirms my original results were indeed altered by somebody from your company (photos included). The first image is the original result I received and the second image is the one your company altered to reflect the countries where my ancestors actually resided.  As you can clearly see from the original version I received vs the version your represenative told me to go back and check, the countries in question have been completely changed. According to the original report I received, none of my ancestors came from ******* or *******. I happen to know for a fact that several generations of grandparents aunts uncles and cousins came to ***************** from these countries. When I shared this information with the customer service representative, he told me to go back and check again. Sure enough, the results had been altered and now reflected both the Ukrainian and Belarusian countries. Both versions are attached in photosI also reached out multiple times directly to CRI genetics, however, nobody responded to my inquiry until I filed this report with the Better Business Bureau. Your company also failed to mention that I would need to pay for an additional subscription to view pertinent result information. This was not divulged until AFTER I received my results.
  
  Sincerely,
  
  ***** *******-******

  Business Response

  Date: 01/21/2025

  Dear *****, 
  
  We understand how important it is to have complete clarity regarding your results, and were here to support you every step of the way. The discrepancies you mentioned between your original and updated results deserve careful investigation. If you could please share screenshots of both versions via email, well promptly escalate this to our lab team for a detailed review. Accuracy is a cornerstone of our work, and we are committed to ensuring your results meet our high standards.
  
  We also understand your concerns regarding subscriptions and how they were initially presented. Our goal is to create a seamless and enjoyable experience for every customer. We recognize that providing all the options, including subscriptions, during the initial purchase can sometimes feel overwhelming. To address this, we are actively reviewing our onboarding process to improve transparency. This includes exploring ways to better communicate subscription options upfront, ensuring our customers feel fully informed and supported.
  
  Your feedback is incredibly valuable to us, as it helps us refine our processes and deliver a more transparent and customer-focused experience. Thank you for sharing your thoughts and giving us the chance to improve.
  
  Best regards, 
   
  CRI Genetics Support Team 
  
  
  
  
   

  Customer Answer

  Date: 01/21/2025

   
  Complaint: 22829579
  
  I am rejecting this response because:

  I am happy to send you several screen shots of the results in question if you provide me with an email address and name of the person to whom I should address it, however this does not infer that I am no longer requesting a refund. There are just far too many discrepancies with my order that Im not interested in having CRI rerun them. Between the lack of transparency in what I was expecting to receive, the inconsistencies in the original results I received and the missing information I paid for and was told ** have to contact customer support to rerun, I really dont have much confidence in your product and just want my money back. This was a very disappointing experience, to say the least.

  Sincerely,
  
  ***** *******-******

• Initial Complaint

  Date:10/30/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The transaction was on 9/7/24 for a total of $119.87. I purchased a DNA test kit based on reviews found online (******************************** being one of the websites). After researching on the CRI Genetics website, I found a statement that stated: ************** is YOUR property and we treat it as such. You can choose to download the information yourself and you can even instruct us delete and destroy all of the information we have." Since I had never heard of the company, this made me feel more at ease, since I thought I could download the ******** and upload it to other services to compare the results. However, after receiving the report, I could not find out how to download my data. I asked a representative for help via an online chat, only to find out that they do not provide raw ******** downloads. When I questioned why they stated the aforementioned on their website, they stated that when they said "You can choose to download the information yourself" they were referring to pdf reports of what they displayed on the website, not the actual ********. Since I felt that statement was misleading, I requested a refund, but they refused since they provided the results in the guaranteed time window. It was after this experience when I did further research and found out the websites containing the reviews that I based my purchase on are owned by CRI Genetics themselves. In addition, I found many users that reported receiving verifiably false results. I also found out that they had already been in a settlement with the *** concerning some of these issues, yet they are still engaging in these false advertising practices.

  Business Response

  Date: 10/31/2024

  Dear ******, 
   
  We hope this message finds you well.
  
  Weve reached out via email with details regarding our refund policy, information on the *** review, and further clarification on your results.
  
  In addition, weve offered alternative options to accommodate your request.
  
  We truly appreciate your time and cooperation in working with us on this matter. Please feel free to reach out if you have any additional questions or need further assistance.
  
  Best regards,
  
  CRI Genetics Support Team

• Initial Complaint

  Date:10/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had cancelled the subscription one year ago. As seen in the attached email exchanged, the company did acknowledge the cancellation, however as I did not respond to their emails requesting that I maintain my subscription, they kept my credit card information and proceeded to bill me for another annual subscription. I would like to be reimbursed.

  Business Response

  Date: 10/10/2024

  Hi Kelly Diewert,
   
  We're truly sorry to hear about your unsatisfactory experience with us! At CRI Genetics, it is our #1 priority to ensure customers have an experience they want to share. The experience you've described here, however, does not meet our standards. We're going to conduct an internal investigation with our team to find out where the communication broke down. We stand by the service we provide and will reach out to you directly to ensure you get the level of satisfaction you deserve. Furthermore, we look forward to a productive conversation with you in which everyone is smiling when they get off the phone.  

  I also sent you an email at #2672955. I would appreciate your response and we'll proceed with your refund request afterwards.

   

  Best Regards,

  CRI Genetics Customer Advocate Team

• Initial Complaint

  Date:09/11/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The main complaint I am sending this for is the false advertisement of a sale without actually having one, the base price of their flawed dna test is is $89 for the "ancestry+traits" or $109 for the "ancestry+health" but both are constantly on "sale" foe those prices with the "full price" changing, currently the "ancestry+health" has a full price of $349, and a couple weeks ago it was $699, they change this every couple weeks.They also give incorrect results, I know for a fact that one of my grandparents is about half native American, I should be about an eighth, but instead, I'm Spanish and eastern slavic. And for some reason, almost everyone gets some small amount of Punjabi Indian, which implies they don't correctly clean their equipment, which is a health concern

  Business Response

  Date: 09/11/2024

  Hi ******* ******,
  
  We're truly sorry to hear about your unsatisfactory experience with us! At CRI Genetics, it is our #1 priority to ensure customers have an experience they want to share. The experience you've described here, however, does not meet our standards. We're going to conduct an internal investigation with our team to find out where the communication broke down. We stand by the service we provide and will reach out to you directly to ensure you get the level of satisfaction you deserve. Furthermore, we look forward to a productive conversation with you in which everyone is smiling when they get off the phone.  
  
  Sincerely,
  CRI Genetics Customer Advocate Team
  

  Customer Answer

  Date: 09/11/2024

   
  Complaint: 22271576
  
  I am rejecting this response because:

  I am not the only person with these complaints, you are a fraudulent company, that gives results that are at best the bare minimum surface level results that are partially false due to contamination, at worse completely false. Not to mention your blatant lying about "sales"
  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 09/25/2024

  Hi ******* ******,
   
  Good day! This is **** from the CRI Genetics Customer Advocate Team.
  
  I hope this email finds you well. 
  
  We're truly sorry to hear about your unsatisfactory experience with us! At CRI Genetics, it is our #1 priority to ensure customers have an experience they want to share. The experience you've described here, however, does not meet our standards. We're going to conduct an internal investigation with our team to find out where the communication broke down. We stand by the service we provide and will reach out to you directly to ensure you get the level of satisfaction you deserve. We'll get back to you via email as our mode of communication.
  
  
  Best Regards,
  CRI Genetics Customer Advocate Team

  Customer Answer

  Date: 09/25/2024

   
  Complaint: 22271576
  
  I am rejecting this response because: I honestly don't care anymore, and I probably wil never accept anything you offer unless you publicly admit to your fraudulent activity and apologize to everyone you've lied to.
  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 09/27/2024

  Hi ******* ******,
   
  Good day! This is **** from the CRI Genetics Customer Advocate Team.
  
  We're truly sorry to hear about your unsatisfactory experience with us! At CRI Genetics, it is our #1 priority to ensure customers have an experience they want to share. The experience you've described here, however, does not meet our standards. We've already processed your request in refunding you and email has been sent. 
  
  Ticket number: #*******
  
  Please respond to the email in you have further questions.

  Best Regards,

   CRI Genetics Customer Advocate Team.

  Customer Answer

  Date: 09/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is good enough, a refund means I get to spend the money on something else.

  I really do hope you learn to properly clean your equipment and stop pretending like you have a sale going on when you don't.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:07/31/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered Kit from CRI on July 6th. Rather excited , great website. Two weeks go by and while i get e mail from them telling me how to return a kit i haven't got . Write them. Get " Since our last update, the order is still currently in transit" Wrong its hasn't been mailed , good try. 17 days in your warehouse? I asked to cancel my order. I got the standard cut and paste reply you see here on BBB, from them, but they would cancel my order if I didn't want to wait 2 more weeks and get a amazing 25% off. ( on what i dunno) 24th of July, I get "While the shipment and handling fee remains non-refundable, I'll ensure the refund process is as smooth as possible for you" . How they can charge me for shipping and handling of something they haven't mailed is beyond me. So i write back, please refund. again. Send again 2 days later. No reply. no contact .So here we are, 25 days later. I'm out ****** CDN, and I really don't expect it back from this shady company as i still have received no reply since the 26th, my last attempt to contact them, they just went quiet. I hope my tale of woe will convince others NOT to trust ***, I don't know if their shipping and handing department is simply a utter shambles, or they are out of stock, but their "Money Back Guarantee: is non existent . Shop around avoid CRI. Wish I would have read BBB before i got into this mess wont ever trust CRI again. Nor should anyone else.

  Business Response

  Date: 08/01/2024

  Dear *****, 
   
  Your request for a refund has been forwarded to our ****************** for processing.
  
  Thank you for your patience and understanding as we work to resolve this matter for you. Your feedback is important to us, and we appreciate the opportunity to address your concerns.
  
  If you have any further questions or need additional assistance, please do not hesitate to contact us.
   
  Best regards, 
   
  CRI Genetics Support Team 

  Customer Answer

  Date: 08/02/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

   

  Its a refund of $ ***** not the ***** it cost me but without BBB I'm sure this would have taken a lot longer if at all. Ironically they contacted me a day after contacting you with a refund. 
  
  Sincerely,
  
  *************************