ComplaintsforOpenfit, LLC
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Complaint Details
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Initial Complaint
07/16/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I renewed my yearly subscription to the online fitness application company Openfit LLC. My membership was renewed in February 27th, 2022. On May 27th, 2022, Openfit LLC announced they were merging or being taken over by a different company, **********. Under Openfit LLC policies, there are no refunds or prorated refunds for yearly subscriptions. However, they are dissolving the company into ********** fully and cannot hold me to their policies once they no longer exist, which I believe will be July 26th, 2022. That said, many people have been given prorated refunds, and I have proof of these refunds because Openfit has a ******** page, and people have posted they have received refunds, while others state they can't get one, like myself. This is discrimination. I have contacted the company numerous times, and they have simply told me, "We need more time to escalate this issue". My first correspondence was in May when I heard rumors about merging companies. I have written numerous follow-ups and got the same message. I would like a prorated refund since the company I purchased the subscription under will no longer exist. They cannot hold me to a company's policies that will no longer exist. I did not sign anything stating I was obligated to pay no matter what happened within the company. I would like the prorated refund from the merge date at the end of July to the time I paid for the full year subscription, February 27th, 2023. Openfit cannot selectively give refunds to some people and not others. See screenshots attached.Customer response
01/27/2023
They merged and became part of the company "Beach Body" so that is likely how they are avoiding you.
***********************
Sent from my iPhone, Voice-dictated, so please
forgive any errors, auto correct can be so embarrassing!Initial Complaint
06/19/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I joined Openfit a year ago, I never used the app and I thought that I cancelled the subscription when I removed it from my ******* I just had a second charge for $96.00 on 6/15. 6/15/2022 DEBIT ************ ************************************************ -$96.00Initial Complaint
01/22/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
Openfit and MYX bike run a business that is not concerned about late deliveries, poor customer service and shady business ethics. I am currently unable to use my bike because of credit card issues on their end. I am financing a****** bike I can not use. My subscription was not to end unless cancelled by me, but I was not able to update a credit card to continue my service. This is right when they scheduled an unannounced 25% price increase. Their customer service team is no longer able to be reached by phone and their email service is not able to fix the issue. After reaching out on multiple platforms I got response and they told me to be patient. Not sure what I am paying for at this point. This company claims to be more economical than their competitors, but changes their platform once you sign up. This is false advertising and not what I expected when I purchased their products. They need to live up to their claims and fix their customer service. I know this is not their first complaint to the BBB.Business response
03/15/2022
Consumer Response /* (2000, 9, 2022/02/16) */ I was able to get the company to fix my issue and give me a refund for my previous price.Initial Complaint
01/01/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Purchased bike in March 2021. A few months later, bike started making a strange sound. I emailed support and they sent me a new tensioner as the bike is under warranty for one year. When the repair company came to install it, they saw the issue was not with the tensioner but with the bearings. They reached out to myx and I reached out as well. I have not had any response in more than a month. The repair company can't contact anyone either. When I follow up via email, they just say I already emailed and to keep waiting. My bike has now been broken for 2-3 months. I would like the bike to be repaired or a refund of the bike. I regret this purchase as I was only able to use it for maybe 3 months before it broke.Initial Complaint
11/01/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I have owned the MYX Bike and online workout monthly subscription since April 2020. I have had ongoing technology issues with my streaming service and tablet. The issues include freezing screen, constant jitters, low sound volume when used with airpods. Also, the bik had to be repaired once due to defective belt tensioner and now the same problem is occurring again after several months of use. All this is exasperating enough, however, the greatest problem I have is Openfit (previously MYX) have now stopped communicating with me. All my attempts to get support are ignored. I have attempted to contact them more than half a dozen times since early September and I get zero response back, so I have no way of getting my issues resolved. I would like to be able to speak to somebody about these issues and start troubleshooting the problems to resolve them. If not, I would like to be refunded for my monthly subscription charges and then I will cancel my subscription and do business elsewhere. This is preposterous how they do business.Business response
12/10/2021
Business Response /* (1000, 5, 2021/11/12) */ Hello *******, We are sorry to hear about the issues you are experiencing with your bike. We have escalated your concerns to our technical team to further assist. We've confirmed you were able to join a zoom call with us to troubleshoot your issues on November 11, 2021. Please accept our apologies for the delay in response. Sincerely, Myx Customer SupportInitial Complaint
10/12/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I wanted to try Open Fit and I used there introductory offer to see if I liked it. I canceled as soon as I saw that I did not like the app and emailed my intent as soon as I did so. They charged me anyway! I think this is not right. Please check into this practice. I heard this has happened before! I want my money back as they promised. This is a form of fraud. I DID SEND ANOTHER EMAIL THIS MORNING.Business response
03/15/2022
Business Response /* (1000, 2, 2021/10/12) */Hello ******
We are truly sorry with your experience in cancelling your subscription.
We have successfully cancelled your subscription and processed a refund for the most recent charge.
Please allow 7-10 business days to receive depending on your financial institution.
Sincerely,
Openfit Support
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Customer Complaints Summary
6 total complaints in the last 3 years.
0 complaints closed in the last 12 months.