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Business Profile

Exercise and Wellness

Openfit, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Exercise and Wellness.

Complaints

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Complaint Details

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  • Initial Complaint

    07/16/2022

    Complaint Type:
    Billing Issues
    Status:
    Unanswered
    I renewed my yearly subscription to the online fitness application company Openfit LLC. My membership was renewed in February 27th, 2022. On May 27th, 2022, Openfit LLC announced they were merging or being taken over by a different company, **********. Under Openfit LLC policies, there are no refunds or prorated refunds for yearly subscriptions. However, they are dissolving the company into ********** fully and cannot hold me to their policies once they no longer exist, which I believe will be July 26th, 2022. That said, many people have been given prorated refunds, and I have proof of these refunds because Openfit has a ******** page, and people have posted they have received refunds, while others state they can't get one, like myself. This is discrimination. I have contacted the company numerous times, and they have simply told me, "We need more time to escalate this issue". My first correspondence was in May when I heard rumors about merging companies. I have written numerous follow-ups and got the same message. I would like a prorated refund since the company I purchased the subscription under will no longer exist. They cannot hold me to a company's policies that will no longer exist. I did not sign anything stating I was obligated to pay no matter what happened within the company. I would like the prorated refund from the merge date at the end of July to the time I paid for the full year subscription, February 27th, 2023. Openfit cannot selectively give refunds to some people and not others. See screenshots attached.

    Customer response

    01/27/2023

    They merged and became part of the company "Beach Body" so that is likely how they are avoiding you.
    ***********************

    Sent from my iPhone, Voice-dictated, so please
    forgive any errors, auto correct can be so embarrassing!

  • Initial Complaint

    06/19/2022

    Complaint Type:
    Billing Issues
    Status:
    Unanswered
    I joined Openfit a year ago, I never used the app and I thought that I cancelled the subscription when I removed it from my ******* I just had a second charge for $96.00 on 6/15. 6/15/2022 DEBIT ************ ************************************************ -$96.00

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BBB Rating & Accreditation

A-

This business is not BBB Accredited

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Businesses in this category

Years in Business: 9

Customer Reviews are not used in the calculation of BBB Rating

Reasons for BBB Rating

Contact Information

Santa Monica, CA 90404-5082

(310) 883-9003

Customer Complaints Summary

2 total complaints in the last 3 years.

0 complaints closed in the last 12 months.

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