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Business Profile

Online Retailer

Bazaar Innovations

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for Bazaar Innovations's headquarters and its corporate-owned locations. To view all corporate locations, see

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Bazaar Innovations has 4 locations, listed below.

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    Customer Complaints Summary

    • 46 total complaints in the last 3 years.
    • 11 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/08/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company says you can get your product, but then they tell you it is on backorder and cannot tell you how long the delivery will be. Then they will tell you that they can no longer send you the product. When you ask to call, they say they can not do outbound calls. When you ask for a supervisor, they say sorry for convenience and we will refund you in 3 to 6 business days. However, you won't get a refund! Other people should not have to deal with this. If they cannot supply the product, they should not be in business. You cannot get a hold of anyone.

      Business Response

      Date: 01/20/2025

      01/08/2025 05:38AM ********************* cx email complaining about
      everything. Just wants his order R-Refunded and account close //MV

      Order was refunded on 1/8/2025. 

    • Initial Complaint

      Date:12/05/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid Fitnus (part of this Bazaar Innovations LLC group) on October 21, 2024. Used debit card for my bank; the total amount spent was $82.01. The order included two (2) knee braces (for all sizes). I am a big woman and neither fit me. I returned the knee braces to Bazaar Innovations LLC as instructed on November 2, 2024. Below is the confirmation from **** that this item was delivered to the address provided. Latest Update Your item was delivered in or at the mailbox at 12:56 pm on November 4, 2024 in ****************************** of this of today (12/3/24) I have not received a refund.

      Business Response

      Date: 12/05/2024

      The order was refunded $82.01 successfully. 

    • Initial Complaint

      Date:10/02/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a package for an item that I NEVER ordered & my credit card was charged $26.60. I contaacted the merchant to send me a return label. They refused & demanded that I pay for the return charge, for the item that I NEVER ordered!!I told them that I'il not return the item if I don't recieve a return label, since I NEVER ordered the item!***** *****, MD

      Business Response

      Date: 10/04/2024

      The order was refunded $26.60 successfully.

    • Initial Complaint

      Date:07/10/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Through ************* April 8, 2024 I ordered from FITNUS WATCH a FitnusTrackerV2 watch for $69:95 + $9.88( tax & shipping)= $72.57, which shipping is not refundable.Tried emailing to two different places & both was invalid. Finally got a phone number for CUSTOMER SERVICE @ ***********.I was told watch was received and a refund would take 3-5 business days. After about a week I called ******** Services and got connected to a person and from the first person Vic,, few days later spoke to ******, few days later spoke to *****.inthe beginning it was the banks fault, then had to talk to Manager. I contacted bank and the form FITNUS sent was incomplete and I understand a new completed form was not resent, + Today ***** told me it was out of warranty.I really think FITNUS is scamming their customers.

    • Initial Complaint

      Date:06/26/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi, I have tried on numerous occasions to have text messages deleted that are sent to my cell phone from this company. I have an iPhone I would delete the text messages/advertisements and block the number ************** the number now shows up on Messager+ up 7 days a week at any time of the day. I've tried calling the number to get a message that says the number dialed is not in service. This is very annoying. I've called my provider which is ******* and they can't seem to trace the number either. I want all communication from this company to cease immediately. I have no business with them and want the text messages to stop. I appreciate your help in this matter and hope to get this resolved.

    • Initial Complaint

      Date:06/24/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We ordered a Fitnus Knee Sleeve on May 1, 2024..after several weeks of not receiving the product, we called the customer support number and was told it was at the **** in **********..called again and was told the same thing, and that wed receive the product plus a 25% refund..finally called the customer support number today, talked to a representative and told them we wanted our money back, that this was ridiculous..representative asked for order number..didnt have that available but gave them our name..supposedly they were looking it up..got put on hold and we were hung up on..we called the number again and got the answering machine..left them a threat for legal action

    • Initial Complaint

      Date:05/21/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered 2 knee sleeves. Was charged $83.05. Got an email saying order confirmation. Tracking number to follow. No other emails have been sent to me. Send email to their support email listed and 5 calls to 800 number. Please refund my money.

    • Initial Complaint

      Date:05/13/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received Fitnus tracker watch 3/1/24. Watch worked initially. I went out of town for three weeks and did not charge the watch. I tried unsuccessfully to charge watch. Called the company toll free number and was told to clean charger points and watch points with alcohol and charge three hours. Called company 5/10 told them problem still persisted and said I only had 30 days to return it. He gave me no options for a new charger or watch- waste of $60.

    • Initial Complaint

      Date:04/16/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      31 March 2024, ordered 2 Fitnus Watches, for a total of $99.00 plus 8.95 shipping.Paid with Pay Pal. Order # **D19072MM93 2954G for a total of $108.85. I have received no confirmation of order or track8ng of shipment. PayPal paid $108.85 on 31 Ma4ch 2024 to Bazaar Innovations, LLC.

    • Initial Complaint

      Date:01/30/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received the knee brace and understood from their advertising that it could be returned if it did not fit. I tried to get the information from them on how to return it by contacting the phone number provided and by using the website provided. Neither option was functional. There was no paperwork in with the knee brace when I received it.

    Bazaar Innovations is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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