Complaints

This profile includes complaints for Activated You's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Activated You

  2500 Broadway #F125 Santa Monica, CA 90404-3080

  
• 

  Activated You

  23251 Mulholland Dr Woodland Hills, CA 91364-2732

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/06/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received my order confirmation on 26 September and still have not received my order after more than a month.Asendia tracking link provided does not work and I have no way of tracking my order. I've sent multiple emails to Activated you to enquire about my order and there was no response. Not sure if I'm being scam here.

  

  Business Response

  Date: 11/08/2024

  I want to begin this email by apologizing for the delay in shipment of your order as well as any inconvenience you may have experienced while waiting for this order to arrive. I do see that the package was returned to us due to an issue with the shipping address. I have checked your account and do see that you have been successfully refunded for your order. You will see those refunds back in your account in 3-5 business days. Thank you for reaching out.
  
  
  

• Initial Complaint

  Date:11/04/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  RE: ORD-********* / AY3892070 Ordered Morning Complete. Money was taken from my account ($66.03) but I never received the product. Please issue a refund.Maryna

  

  Business Response

  Date: 11/04/2024

  I want to begin this email by apologizing for the delay in shipment of your order as well as any inconvenience you may have experienced while waiting for this order to arrive. I have checked your account and see that your order has been shipped and is in transit to you. I have resent the tracking information. International shipping is ***** business days. Thank you for reaching out.
  
  
  

  

  Business Response

  Date: 11/04/2024

  I want to begin this email by apologizing for the delay in shipment of your order as well as any inconvenience you may have experienced while waiting for this order to arrive. I have checked your account and see that your order has been shipped and is in transit to you. I have resent the tracking information. International shipping is ***** business days. Thank you for reaching out.
  
  
  

  Customer Answer

  Date: 11/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Maryna Zubtsova

• Initial Complaint

  Date:09/13/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an email 2 weeks ago that my order "ORD-********* / AY3811925 Shipping Confirmation" has been shipped, but when I try to track the parcel on the Ascendia link it shows "item not found".I have tried sending emails to customer service 2 times, but did not receive any reply or help both times. Now, I am not sure if my shipment has even been sent at all or if I have been scammed. Very unacceptable not to be able to contact anyone from the company at all. I am not able to call the hotline as I live overseas. I hope a customer representative will get in touch with me asap.

  

  Business Response

  Date: 09/16/2024

  I sincerely apologize for any frustration you have experienced with our online website. We would never want you to feel any mistrust by our company in any way and always want our consumers to feel the benefits of our products.

  We can see on Ascendia that your package has arrived at your international destination.

  We have gone ahead and resent you the Tracking Information for your international order.

  Please remember that international orders have a shipping timeframe of up to 28 business days. This order was placed 8/29/2024 (12 BDs ago).

  Thank you for sharing and for your feedback; we always strive to improve our company any way we can based on the reviews from our consumers.

  Customer Answer

  Date: 09/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as I have received the products yesterday, along with the email of the tracking information that was not received before.

  However, I would like Activated You to let me know why there was no response to my online query that was submitted twice, in order to avoid a repeat of this scenario if I were to reorder the products in future.

  Thanks.

  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This website is a scam. They do not allow you to initiate a return and no one is available on the phone number they give you. Others have taken this product and experienced medical issues and have deemed it unsafe.

  

  Business Response

  Date: 08/28/2024

  I sincerely apologize for any frustration. I have checked your account and do see that you have been issued a Return Authorization on 8/28/24 .You can reach our customer service team at ************** or by emailing ******************************** and you can also use the chat option on the website and a representative would be happy to further assist you with your order. Thank you for reaching out, have a great rest of your day

• Initial Complaint

  Date:08/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $128.98 for an order I never placed. I was never given a confirmation or notification of an upcoming order. I placed 1 order in July and I am being charged again. Looking at my account, it says I have no subscription so there is nothing even to cancel. I was worried to order from here in the first place bc I heard it was a scam and deeply regret placing my original order. I did not place an order on 8/8, I do not have any subscription and I do not want this product.

  

  Business Response

  Date: 08/08/2024

  I sincerely apologize for any frustration this may have caused.. I have checked your account and do show that the membership via ****** itself has been canceled. Thank you for reaching out, have a great rest of your day

• Initial Complaint

  Date:08/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered the Morning Citrus Medley Drink from Activated You sponsored ads. The products never arrived but they have charged me on my credit card. The Activated You website which allows customers to track their orders showed that the products have been delivered but I never received any of it. Now I am feeling that it is a scam! I want my money back and get a full refund from ActivatedYou. Shouldn't have bought anything online from untrustworthy sites like these despite having celebrities endorsement!

  

  Business Response

  Date: 08/02/2024

  I apologizing for any inconvenience you may have experienced while waiting for this order to arrive. I have checked your account and do see that you have been successfully refunded for your order. You will see the refund back in your account in 3-5 business days. Thank you for reaching out.
  
  
  
  

• Initial Complaint

  Date:06/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1 June 2024 went online and I ordered 1 Activated You Morning Complete. Day later I found was charged and Invoiced 3 times:Ord - *********/ AY3675786 for 1 Activated You @$97.85 Ord - *********/ AY3675787 for 3 different product @$89.10 Ord - *********/ AY3675788 for 3 Activated You @$130.35 I dispute that I ordered 3 different orders. I have been charged automatically for items I did not order. I have asked my bank to dispute this and have changed my card to make sure this does not continue happening. Very inconvenient. ***

  

  Business Response

  Date: 06/07/2024

  I sincerely apologize for any frustration with the ordering process and when working with our customer service teams.

  The discounted offers are meant as an addition to your original purchase.

  We want to be sure our customer concerns are being heard so we have refunded you for the additional orders in full as of 6/4/2024 when you contacted us.

  Please allow 3-5 Business Days for those to reflect back to your account.

  Thank you for reaching out, have a wonderful day

• Initial Complaint

  Date:05/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been taking this product for the last 3 weeks and Ive started to be super constipated and feel sick nausea daily. There is no change in my health/body in any good way since taking the morning powder. Super disappointed

  

  Business Response

  Date: 05/21/2024

  We are so sorry to hear this did not make for a good fit and for any frustration caused. Our Return Policy within the Terms and Conditions is listed on our website. You can view this at ****************************************************** . We apologize for any inconvenience this may cause but can assure you that all funds collected by our company will be refunded back to you in full as of today 5/21/2024. Please allow 3-5 business days for that refund to reflect back to your account. Thank you for reaching out, have a great rest of your day!

• Initial Complaint

  Date:04/16/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They send expired product. Also Im in hives neck to ankle from the product. It had a funny smell but I saw how many people had issues. There is a huge safety concern here. Ive been to my dermatologist twice now and spent $400 on Dr visits, product and medicine to treat the reaction.

  

  Business Response

  Date: 04/19/2024

  We are so sorry to hear this did not make for a good fit and apologize for any frustration this may have caused you. We have checked your account and do see that you have been successfully refunded for both orders. You will see those refunds back in your account in 3-5 business days. Our Limitation of Liability and Indemnification sections under our terms and conditions prevents us to cover any medical costs incurred by our customers. Feel free to visit: ****************************************************** for more information. Thank you.
  
  

• Initial Complaint

  Date:02/22/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I had ordered the morning complete from ActivatedYou a couple years ago and there was no problems. I ordered it a second time no problems. This is the third or the fourth time I ordered it and Im not sure if they changed delivery companies but I ordered two jars and the delivery company kept emailing me saying it was undeliverable. I contacted them they really didnt give me much of a reply. They gave me a discount and returned some of my money but I said I want the product so they re-ordered it for me and again same thing happened when meanwhile, *** ordered before live in a building that takes all our packages at security so its impossible for it to be undeliverable. That just means the delivery company is taking your products and not giving them to people and Ive complained to them and explain this like why are they using this company? If theyre not delivering your product, they didnt even answer any of my questions and just returned all my money. This is super bad business and Im not sure if the people hire up no that this is whats happening, but theyre pretty quick to just give money back without delivering a product now, so I will no longer be ordering from them. I did get my money back but Im concerned about whats happening with this company I wouldnt order if I was you buyer beware

  

  Business Response

  Date: 02/27/2024

  We wish to extend a heartfelt apology due to the shipping issues encountered during the attempted deliveries. The items were sent back to ** after being unable to be delivered to you. We understand you are not satisfied with the responses we have previously provided or the refunds we have issued. This is, however, the remedy we can provide for your complaint. 

  Customer Answer

  Date: 02/28/2024

   
  Complaint: 21314564
  
  I am rejecting this response because: it makes no sense to say that thats all you can do. Your delivery company is lying to you. Theres no such thing as not being able to deliver it to a building that has a concierge and security that takes numerous parcels from Amazon, and every other company that I order from on a daily basis so this is 100% a lie whether it be from you guys or from your delivery company if it was undeliverable, why was I able to order from you guys prior to this? Thats OK I will be choosing a different company to order greens type morning complete from from now on. I dont see your company lasting much longer if this is the way you treat people wanting your product.
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 03/06/2024

  We sincerely apologize for any frustration you've experienced due to delivery issues. We understand your dissatisfaction with our previous responses. Unfortunately, the remedy we've previously provided is the extent of what we can offer to resolve your complaint.