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Business Profile

Wholesale Video Games

Activision Blizzard, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Video Games.

Complaints

Customer Complaints Summary

  • 34,707 total complaints in the last 3 years.
  • 18,411 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/23/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    they wronged accused me of cheating and hacking and they suspend my account.and when i tried to talk with them. they dont talk with me

    Business Response

    Date: 04/23/2025

    Hi *****,

    I understand your concerns. After looking into your account, it appears it was placed in a limited matchmaking state by the Security Team. If infractions are found on the account during this period, it will result in a permanent ban. However, if no infractions are found, everything will return back to normal. Please review our Security & Enforcement policy for more information regarding this **************************************************

    Thanks,

    Activision Support
    ^MS

  • Initial Complaint

    Date:04/23/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    need my in game activison name changed, due to it not being the same as my FACEIT linked activision in game name. Any chance of a token? really wanna keep playing challengers cheers.

    Business Response

    Date: 04/23/2025

    Hello Brayden, 

    We understand that you are having issues with the name on your account, but rest assured we will do our best to help you. In this case, you'll need to create a support ticket (not an account recovery ticket) from the affected account using ********************'s official support channel. Here are the steps to create a support ticket:

    - Go to ************************************************ (this page won't request 2FA).
    - Go to the login screen.
    - Enter using your Activision account credentials or your linked gaming platform credentials.
    - Check the CAPTCHA box.
    - Proceed to log in.
    - Select a title like Modern Warfare III or Warzone.
    - Select your platform.
    - Select the topic.
    - Select the issue you're experiencing (change it if the page doesn't allow you to continue).
    - Fill out the support ticket details and click "submit."

    If you encounter difficulties in submitting your email response to your case, it's possible to reply via the Activision Support website (go to "My Cases" and use the comments section to submit your reply).

    Thank you.
    Activision Support
    ^JT

  • Initial Complaint

    Date:04/22/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    they wronged accused me of cheating and hacking and they suspened my account, and when i tried to talk with them, they dont talk with me

    Business Response

    Date: 04/23/2025

    Hi Mshari,

    I understand your concerns. After looking into your account, it appears it was placed in a limited matchmaking state by the Security Team. If infractions are found on the account during this period, it will result in a permanent ban. However, if no infractions are found, everything will return back to normal. Please review our Security & Enforcement policy for more information regarding this **************************************************

    Thanks,

    Activision Support
    ^MS

  • Initial Complaint

    Date:04/22/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    they wronged accused me of cheating and hacking and they suspened my account, and when i tried to talk with them, they dont talk with me

    Business Response

    Date: 04/23/2025

    Hello ******,

    Good day. We understand that you have concerns regarding your account. We can confirm that your account has an active enforcement. For more information, please review the Call of Duty Security and Enforcement Policy: **************************************************.

    Kind regards,

    Activision Support
    ^JR

    Customer Answer

    Date: 04/24/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** Bb

  • Initial Complaint

    Date:04/22/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Subject: Non-Usage of Cheating Tools in the Game To Activision,I hope this message finds you well. I want to clarify that I have not used any cheating tools in your game. I adhere to fair play and integrity in all the games I participate in. I believe that playing fairly enhances the gaming experience for everyone and upholds the ethics of the game.I hope you can verify this information and take appropriate action based on it. I appreciate your efforts in maintaining a fair and enjoyable gaming experience for all.Thank you for your attention and understanding.Warm regards,**** ***

    Business Response

    Date: 04/23/2025

    Hello Mohd,

    We understand that you are having concern with regards to your enforcement.

    After reviewing your account, we can confirm that there is an active enforcement in place. For detailed information about the enforcement and its specifics, please refer to the Boosting section in the Call of Duty Security & Enforcement policy, which you can review here: **********************************************************************************************

    This policy provides insights into the reasons for suspensions and the general guidelines followed.

    And if you have any concerns, kindly contact us on our support website: *****************************************.

    Thanks,

    Activision Support
    ^JT

  • Initial Complaint

    Date:04/22/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    they wronged accused me of cheating and hacking and they suspend my account more than 10 days, and when I tried to talk with them, they did not talk to me

    Business Response

    Date: 04/22/2025

    Hello *******,

    We understand your concern about the status of your account.

    After looking into your account, it appears that the account was placed in a limited matchmaking state by the Security Team. If infractions are found on the account during this period, it will result in a permanent ban. However, if no infractions are found, everything will return back to normal.

    You may also want to review the 'Boosting' section in Security and Enforcement Policy for things to avoid in the future: **********************************************************************************************.

    We appreciate your understanding.

    Take care,

    Activision Support
    ^AV

  • Initial Complaint

    Date:04/22/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ********* banned my account for no reason i dont not cheat and have never cheated in my 10+ years of playing cod. I tried emailing them and appealing and neither works. They habe no support number or option to help in my situation you think theyd wanna to keep people who have been playing for 10 plus years instead of banning them for no reason then not letting them appeal. Theyve already run the game down so doesnt surpirse me they cant even get simple things like this right. Trash game and trash deva

    Business Response

    Date: 04/22/2025

    Hi *****,

    Some bans may be appealed. You can check status and find out if you're eligible to appeal a ban at ***************************************************. Note that decisions made as part of the appeals process are considered final. For more information on bans, please see the Call of Duty Security & Enforcement Policy at **************************************************.

    If you need further assistance, please contact Activision Support on their website: ************************************************.

    Take care,

    Activision Support
    ^EB

  • Initial Complaint

    Date:04/22/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    they wronged accused me of cheating and hacking and they suspened my account, and when i tried to talk with them, they dont talk with me

    Business Response

    Date: 04/22/2025

    Hello Ragheb,

    We understand your concern about the status of your account.

    We can confirm that your account has an active enforcement. For more information, please review the Boosting section in the Call of Duty Security & Enforcement policy: **********************************************************************************************

    Any specifics regarding the enforcement will not be released in order to help maintain the integrity and security of the game, this is company policy that will not be changing.

    We appreciate your understanding.

    Take care,

    Activision Support
    ^AV

  • Initial Complaint

    Date:04/22/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    THEY WRONGED ACCUSED ME OF CHEATING AND HACKING AND THEY SUSPENED MY ACCOUNT. AND WHEN i TRIED TO TALK WITH THEM. THEY DONT TALK WITH ME

    Business Response

    Date: 04/22/2025

    Hi *******,

    We can confirm that your account has an active enforcement. For more information, please review the Boosting section in the Call of Duty Security & Enforcement Policy: **********************************************************************************************

    If you need further assistance, please contact Activision Support on their website: ************************************************.

    Regards,

    Activision Support
    ^EB

  • Initial Complaint

    Date:04/22/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 3/11/24 my activision account was hacked. I noticed and made activision aware through their customer support page. They have a special area for people who believe their account has been hacked. I filled out all the proper questions and even made a new account like the site asked. After over a year of trying to deal with this I have no other option but to go this route. I have spent hundreds of dollars and hours on this game and it may seem silly to some but it means a lot to me. I hadnt been into gaming since I was really young and built this account up. Someone takes it and requests for it to be deleted. Obviously that was not me. You can see that the account was linked to the same ***( PlayStation network) account for over 4 years, then randomly linked to a ********* account. The *** which was linked for years is then removed and after just a few days the account is requested to be deleted. How is this not blatant hacking and should be fixed immediately? People work hard for their money and spend time away from family and other hobbies to play this game. It shouldnt be this hard to maintain security for an account with a multibillion dollar company.

    Business Response

    Date: 04/22/2025

    Hello Gage,

    We understand your concern about the status of your account.

    After reviewing the account related to your email address, we we're able to determine that there are no signs on your account being compromised. This means we cannot verify any unauthorized access or changes made to your account.

    For more information on how to keep your account secured: **************************************************************************************************

    If you have any questions, kindly create a new ticket using this link: *****************************************

    We appreciate your understanding.

    Take care,

    Activision Support
    ^AV

Activision Blizzard, Inc. is NOT a BBB Accredited Business.

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