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Business Profile

Bounce Houses

The Big Bounce America

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bounce Houses.

Complaints

Customer Complaints Summary

  • 73 total complaints in the last 3 years.
  • 27 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/30/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booked a toddler bounce session for my 23 month old grandson. That session was canceled, and without consulting me, was rebooked to a junior session where there would be older kids trampling my small grandson. They also rebooked it to a time that is unacceptable for us. I've requested a refund twice and they have completely ignored me.

  • Initial Complaint

    Date:05/30/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had ordered tickets for an event back in April 23 for June 28 to General Admission tickets for noon to three and I never received the tickets. The attached PDF is the confirmation code for the two general tickets.

  • Initial Complaint

    Date:05/27/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought 2 tickets during a promotion November 2023 for tour date June 23, 2024 at *********, **. A family member brought to my attention the tour date is posted on the site for July 5-7, 2024 in ********, **. My tickets was not updated nor has the business notified me of any changes. I need the tickets to be corrected. I've emailed the business 3 times and I only receive automated response. There is no phone number for customer service. I also purchased new tickets for the new tour date not knowing I already had purchased them during the promo. This was for 3 tickets. I need to change the dates for these as well. No one again has replied.

  • Initial Complaint

    Date:05/05/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did not authorize a purchase with this vendor. I tried contacting the company, theres no phone number listed anywhere.

  • Initial Complaint

    Date:05/03/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased tickets on 3/12/24 for the event on 05/04/24 due to the weather the location was changed and I received an email about the event possibly being cancelled because of the weather is like a refund at this point and no one has contacted me back

  • Initial Complaint

    Date:05/02/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for event this Sunday morning from 10 am until 1 pm. This morning I get an email saying the event was changed to an earlier time that day. This new time does not work for me. I've written them several times and messaged them on ******** and I don't get a response just an automated response saying they will look at it within so many days;. THIS IS UNACCEPTABLE. After writing to them asking for refund, I get an email notifying me they have changed the times of the event and issued me new tickets. I CAN NOT GO AT THE **** THEY SAY FOR ME TO GO. I scheduled the time I wanted to go and not the time they want me to go. I WANT A REFUND BEFORE i FILE A DISPUTE WITH MY CREDIT CARD!!!

  • Initial Complaint

    Date:04/20/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 2 tickets to this experience in *********** for $45 a piece and I purchased 2 pairs of socks for $5 a piece. Upon arrival, I was never given socks and nobody could tell me where to get them. So i paid for socks I just never received. Me and my guest also were given the wrong wrist bands and ended up not getting to see more than the last 3 minutes of the castle dj show, which I believe is supposed to be the main attraction. In addition to that, there was thick mud all over the property, meaning you had to leave your shoes by the entrance and walk through mud just to get back to them. Due to that, me and my guest did not get on 3 of the bounce houses, including the biggest obstacle course one. The ones that we did decide to get on were absolutely FILTHY. They were covered in filth and mud and had trash all throughout them. There were countless bandaids stuck to walls. There were holes in many of them with duct tape residue where they were once duct taped back together I guess. I have photos of all of this.I emailed big bounce all of this and included my photos so we could hopefully come to a resolution. Their response was to offer me free tickets to go to this event the same day they finally emailed me back. Still no word about the money I gave them for products I never received.

  • Initial Complaint

    Date:04/05/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased two tickets and the company reschedule the event for another month that we arent able to attend. I filled out a form requesting a refund and the company refuses.

    Business Response

    Date: 04/17/2024

    Thanks for giving us the opportunity to respond to this complaint. I'm afraid that this refund was not processed because the refund form was not filled out by this customer. We had notified customers of the refund deadline as follows. All refund and swap requests must be completed before 9AM CDT, SUNDAY, MARCH 17TH, 2024. Any refunds or swaps received after this date will be denied. We provided a link in this email to directly fill out the form before the deadline passed. I'm afraid this is why the refund was not processed as the form was not completed prior to the deadline. 

     

  • Initial Complaint

    Date:04/01/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 5 tickets to the event in *******. *** reached out a number of times about a refund due to the fact that we will not be able to make it due to a family emergency that unexpectedly came upon us. I paid $190 for these tickets which was also not the price advertised. I would like a refund being we cant travel the 8 hours (round trip) with medical issues arising. I have yet to get a reply from this company which is very unprofessional.

  • Initial Complaint

    Date:03/25/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 16, 2024, an event put on by The Big Bounce America was canceled by The Big Bounce America due to rain. Following the cancellation, The Big Bounce America employed dishonest methods to refuse refunds to ticketholders. Specifically, The Big Bounce America did not disclose their process for requesting refunds until after the deadline they imposed on these requests, and then denied requests on the basis that the ticketholders had not followed the process. At the time of the event cancelation, ticketholder were told to look for an email with instructions for requesting a refund. At 7:45 p.m., ticketholders received an email notifying them that they had been rescheduled for another session on the morning of March 17th. Any ticketholders who prefered a refund were instructed to contact The Big Bounce America via a provided email address. When contacting that address, ticketholders received an automatic response stating that their request had been received and they would receive a response in ***** hours. When I did this process, I eventually received a response at 3:03 p.m. on March 17th. I was instructed to fill out a form linked in that email. However, the deadline to fill out the form was 10 a.m. on March 17th, which was impossible since The Big Bounce America did not response until 3:03 p.m. My refund request was then denied since I did not "comply" with their refund policy, which was not possible to follow.

    Business Response

    Date: 04/02/2024

    Hello,

    A refund for Booking #********* (3 tickets for booking ****************************) was processed on 3/26/2024. As this is a debit refund, it can take up to 30 days for the money to be returned to the the account that made the debit purchase.

     

    Thank you,

    ***

    Customer Answer

    Date: 04/02/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    Meryn Meth

     

The Big Bounce America is NOT a BBB Accredited Business.

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