Reviews

I went to this dealership for a car that had an advertised MSRP ******. After a test drive, we began discussing finances and I was told that the price is ******. This included a ***** mark up. I was told that the **** is listed lower online to get people in to the dealership. There were multiple others things they were increasing the price for and I was even told theyre trying to hold on to the inventory because of potential 25% increase in price with tariffs. When I said I was going to look at another dealership two employees followed me to my car and continued to talk at me. Ultimately I left and did not purchase anything.

This dealership has no ******** service at all. They don't call you or even give you updates on your vehicle. They told me one day that they will have to replace the engine and will be waiting for the parts to come, it took more than a week ,no call ,no text ,no email. I have to call them ,took so long to answer the phone, feels like they don't want to talk to you. Then one would tell you that parts are here and will put you in line for repair. No promise and no idea when it will be done. One more week past, again no updates. So Have to call again. They said still not on cue. they said more are lined up before me. Another week passed, will not call you ,no updates >Have to escalate it to KIA ******** care. Then suddenly they will call you to pick up because it is ready. Staff here are very unprofessional, they will have you wait and sometimes you will here them talking in the background. My service advisor is ******************* , she will not talk to you and will have someone to tell you what;'s going on with your car. I tried to talk to their manager *******************, but this guy over the phone suddenly pretend that he is the manager that I am looking for. It really feels like your are being played on. And when I checked their review , I did not wonder why. They are making *********** having a very bad reputation.

I went to the dealership because the nobody answers the phone. Its a recording or its always busy. Service advisor did not want to help me with my car. Its dying while Im driving it. Its a hazard. I drive on the freeway to work. She said I had to make an apt . I can leave the car and they wont get to it for a few weeks, And they have no rentals. **************** is terrible. Not even an offer to see what she could do or check on a cancelation list. She was rude and smug.

Horrible service don't recommend buying a kia too much of a hassle with the vehicles that don't work.

I wanted to such a bad service I received from Allstar Kia of San Bernardino, CA. I left my optima hybrid 2017 with them for recalls repair. Here is what happened: -car was filthy, scratched over bumper when i picked it up -Delayed 3 times by dealer for pick up -Dealer kept it for 12 days with no rental provided -Unexplainable 95 miles driven (probably using the car as a shuttle for other customer). This is all documented. This was my 1st experience with Kia dealership and probably my last. I will also think twice before buying any Kia from now on and will make sure to share my experience with family and friends.

I bought a used car about a year ago that was advertised that it had about 10,000 miles and was still under factory warranty. It is a 2019 Mitsubishi Mirage. I took my car in for work at a Mitsubishi dealership and they told me that it wasn't under factory warranty any longer. MY CAR HAD WAY OVER THAT! IT WAS CLOSE TO 50,000 MILES!!! ALL OF THEM! The used car manager was the worst! He was rude right from the beginning. And he got even worse throughout my buying experience! My dad wanted him to show us where the oil dipstick was and the gas lever. He said he didn't know! He became combative with my dad and then started cursing my dad out. FROM START TO FINISH, EVERYONE ACTED LIKE THEY COULDN'T BE BOTHERED WITH ME! THE SALESMAN, THE FINANCE DEPARTMENT, AND THE USED CAR MANGER. I HAD TO WAIT HOURS FOR ALL OF THEM TO TAKE CARE OF ME! I PAID CASH FOR MY CAR. IT WAS AN EASY SALE FOR THEM AND IT TOOK THEM HOURS. I TEST DROVE IT THE DAY BEFORE AND ASKED THEM IF THEY COULD HOLD THE CAR UNTIL THE NEXT DAY AND ASKED HOME FOR THE FULL AMOUNT I NEEDED TO GET OUT OF MY ACCOUNT. THE USED CAR MANAGER TOLD ME THAT HE JUST TOLD ME THAT AT THE DEALERSHIP. NEVER HAVE I HAD A DEALERSHIP TREAT ME LIKE THAT! **I WILL NEVER BUY ANYTHING FROM THIS DEALERSHIP NOR WILL ANYONE I KNOW.

The sales manager Jeff B***** is very unprofessional and talks over you, Brandi in the accounting office talks over you all while saying you are doing it and comes completely unhinged if she thinks you called her a Moran( which I didn't) They were supposed to give us two keys with our Brand new car but got one and the do not want to rectify the situation. Do not do any business with them if you can help it. After this I've found a number of people that have said"Once you buy the car, you are not important to them anymore" I feel that they will still not fix this situation as Brandy told me that she doesn't know when the owner is coming back, maybe this week or next week, she's not sure. But she was pretty sure that the owner will not fix this.