Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have along term business with stripe We are company located in ****** have good experience with stripe intil last month Somme competitor trying to shut down our business so they are buying from us using a fraudulent activity So stripe terminal our account wath is not allowed because it is not our fault Also stripe take our money So if they want close our account it's okey but we need our money we toke about money in balance not on hold So this is the last chance for him or we will go with this to the right place with our lawyer

  

  Business Response

  Date: 12/07/2023

  We note that the Complainant is a ****** merchant subject to Stripe's ****** entity, Stripe Technology ************* and therefore outside scope of the BBB. In order to comply with Polish regulations, Stripe will reach out to the Complainant directly to address their concerns.

• Initial Complaint

  Date:12/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stripe suddenly closed my account and wouldn't issue me my funds as to say they said they would refund all the funds in my acct back to the cards that were on file in which puts me at a ***** loss

  

  Business Response

  Date: 12/07/2023

  Unfortunately, we are not able to locate any relevant accounts nor any support cases under ********************* Please either resubmit your complaint with the BBB using the information found on your Stripe account or follow up to this complaint using the email address associated with your Stripe account.

• Initial Complaint

  Date:12/04/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After submitting our ID for verification, our Stripe account was abruptly closed. Since then, we've only received automated responses, with no human intervention. It's frustrating how these replies are just repetitive templates, showing no understanding of our actual issue. The content of their responses is irrelevant to our problem, indicating a lack of attention to our specific situation. This lack of proper customer service and personal attention is disappointing

  

  Business Response

  Date: 12/07/2023

  We note that the Complainant is an ***** merchant subject to Stripe's ***** entity, Stripe Technology ************* and therefore outside scope of the BBB. In order to comply with ***** regulations, Stripe will reach out to the Complainant directly to address their concerns.

• Initial Complaint

  Date:12/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our Stripe account *********************** has been closed randomly for a FAKE REASON "we are unable to accept payments for products that infringe upon, or facilitate the infringement of, the intellectual property of a third party" even thought I have NEVER accepted payments using our Stripe account nor any payment processor as our company is a startup and we have not generated revenue yet and Stripe BLAMED us for facilitate the infringement of, the intellectual property. Our website is *************************** and please check, check everyone see with your eyes, what part of what we built is facilitate the infringement of, the intellectual property?? We built the tech OURSELVES.I need our Stripe account to be re-enabled, we are NOT doing anything relevant to FAKE reason you provided us, we built our product from scratch with our team We have 0 charges, we have built our product ourselves, you have no reason to believe we are doing infringement of the intellectual property and our account should be re-enabled

  

  Business Response

  Date: 12/11/2023

  Below is Stripe's Response to the complaint submitted by ****** Bdairi (herein referred to as the "Complainant") on December 4, 2023.
  
  Stripe Overview
  
  As background, Stripe provides a technology platform that allows merchants selling permissible goods or services online, or through a mobile device, to quickly and simply accept payments.[1] Merchants register for an account by providing contact information, some information about their business and its principals, and bank account information. This information is submitted through an electronic application process and additional information, such as ID scans, may be requested by Stripe after submission.
   
  Merchants have control over what information is provided to Stripefor credit card charges, this must minimally contain the card number and expiration date. Most merchants also elect to provide the name, CVC, ZIP code as an anti-fraud measure, but are not required to. It is important to note that funds are briefly held in an aggregated clearing account at a bank before being deposited into the merchant's bank account. Merchants identify the account into which funds are ultimately deposited through the Stripe management interface. Merchants consent to Stripes Services Agreement when establishing their account. A current version of the Stripe Services Agreement is available at ******************************************.
  
  [1] *****************************************
  
  Merchant Account Overview 
  
  The Complainant submitted an account with ******************** on November 21, 2023 under the name "Route Flow API **** at navigatesphere.com. Stripe processed payments for the account owner until November 30, 2023. 
  
  During a routine review, Stripe identified strong signals that the Complainant's account was in violation of Stripes Services Agreement. On November 30, Stripe reached out to the Complainant to let them know about its concerns and that it could no longer support their business. After a thorough investigation, Stripe closed the Complainant's account.
  
  The closing of this account is in accordance with the following section of Stripes Services Agreement:
  
  ******************************************#termination 
  
  While Stripe is not able to continue processing transactions on the account, this does not preclude the Complainant from signing into Stripe and accessing any of the account's existing data. For the reasons explained in detail above, Stripe acted in accordance with its Services Agreement in the handling of this merchant account.

  Customer Answer

  Date: 12/11/2023

   
  Complaint: 20952370
  
  I am rejecting this response because: they have provided 0 evidence, we have 0 payments, we have never accepted payments before and our website is software we built not IP violation like they claimed
  
  Sincerely,
  
  Ali Al ******

  

  Business Response

  Date: 12/11/2023

  Stripe's final response, as issued on December 11, 2023, is firm. Stripe has identified that the Complainant's business is not in compliance with its Services Agreement. Given this, it is unable to reopen their account.

  Customer Answer

  Date: 12/13/2023

   
  Complaint: 20952370
  
  I am rejecting this response because:
  

  
  Complaint: 20952370
  
  I am rejecting this response because:
  I HAVE ANALYZED ALL THEY DO HERE IN BBB and I am about to expose them
  First of all about my business:0 transactions, 0 charges, never done business before, we built our own CRM software and Stripe randomly blamed us for copyright violation which you can visit our website to confirm.
  1) They cannot say we told them wrong site because we never ever ever processed ever in anywhere ever and myself as well never done business before
  2) they cannot say what we sell is copyright infringement because it is custom built crm you can visit yourself to see
  3) now here they are repeating themselves with templates
  
  EXPOSING THEM:
  1) Stripe is a scam, I mean it, once they close your account they do not let you contact them via text or email
  2) Stripe is a scam, they close your account automatically and send you FAKE appeal form to fill out which automatically in next few business hours says denied (I had friends who recovered accounts by talking to them even after appeal denied so appeal is FAKE), they used to have another FAKE appeal which was asking card number but now they ask FAKE appeal of upload company formation document as if it does any help
  3) Here in BBB responses, all they do is say we closed your account and it is complaint with our agreement and their agreement basically says they are dictator and you cannot do anything about it and you cannot *** them and go through arbitration
  4) BBB all they ever do is repeat why they cannot support you as you can see any reasonable person would check our site and see we sell crm instead of closing 
  5) FAKE FAKE ******* => Hackernews automatically blacklist all complaints about Stripe so if you post anything it automatically get down check it for yourself
  6) People say Stripe is good NEVER grown their business and don't know, some people believe Stripe is good because they never had any good volume and never experienced bad side of Stripe and believe everyone that has bad experience is basically criminal or doing something against terms but reality is Stripe is automatically closing accounts for NO REASON
  7) On Black Friday, out of $10B processed, they at least took $1B and did not pay => I had friends with millions of dollars held forever and what they do is they keep delaying your funds and never pay a dime or say they will refund your customers but NEVER do
  8) Stripe is a scam, their business model is they let you process and hold your money 
  9) Stripe DOES NOT DO IPO BECAUSE they want to hide all these practices and steal people's money
  10) YC is behind Stripe because they are financially successful due to stealing people's money
  11) Stripe is a scam because I had friends who built their site via site builder, and what happened is everyone using that site builder got closed at the same time so Stripe has an algorithm closing all similar sites at the same time, I wonder maybe I was one of them
  12) Stripe is a scam, even people here complaining having 1 star review in BBB, NO authorities are taking action against them 

  13) Stripe specifically close accounts after very high volume season so they can collect as much money as possible and IF any company caused them losses what they do is they take revenge on innocent accounts and take their funds instead to cover THEIR OWN losses
  
  

• Initial Complaint

  Date:12/02/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi Team,My customer ************************* had paid the amount of $9200 USD to ** through stripe payment link which was charged on 13th of July 2023, however stripe has closed our account stating that amount was unauthorized. I have provided them all the documents regarding the payment that it was a legit transaction. Now, the dispute period of 120 days has already been over and they are not processing the payment into our account. Request you to look into it and take necessary action against them.*******,*********************

  

  Business Response

  Date: 12/11/2023

  Below is Stripe's Response to the complaint submitted by ********************* (herein referred to as the "Complainant") on December 4, 2023.
  
  Stripe Overview
  
  As background, Stripe provides a technology platform that allows merchants selling permissible goods or services online, or through a mobile device, to quickly and simply accept payments.[1] Merchants register for an account by providing contact information, some information about their business and its principals, and bank account information. This information is submitted through an electronic application process and additional information, such as ID scans, may be requested by Stripe after submission.
   
  Merchants have control over what information is provided to Stripefor credit card charges, this must minimally contain the card number and expiration date. Most merchants also elect to provide the name, CVC, ZIP code as an anti-fraud measure, but are not required to. It is important to note that funds are briefly held in an aggregated clearing account at a bank before being deposited into the merchant's bank account. Merchants identify the account into which funds are ultimately deposited through the Stripe management interface. Merchants consent to Stripes Services Agreement when establishing their account. A current version of the Stripe Services Agreement is available at ******************************************.
  
  [1] *****************************************
  
  Merchant Account Overview 
  
  The Complainant submitted an account with ******************** on June 29, 2023 under the name "Trav Insight" at ************************. Stripe processed payments for the account owner until July 13, 2023. 
  
  During a routine review, Stripe identified strong signals that the Complainant's account was in violation of Stripes Services Agreement. On July 13, Stripe reached out to the Complainant to let them know about its concerns and that it could no longer support their business. After a thorough investigation, Stripe closed the Complainant's account.
  
  The closing of this account is in accordance with the following section of Stripes Services Agreement:
  
  ******************************************#termination 
  
  While Stripe is unable to reopen the Complainant's account, their payouts have been enabled so that the Complainant may receive their final payout.
  
  While Stripe is not able to continue processing transactions on the account, this does not preclude the Complainant from signing into Stripe and accessing any of the account's existing data. For the reasons explained in detail above, Stripe acted in accordance with its Services Agreement in the handling of this merchant account.

  Customer Answer

  Date: 12/12/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:12/01/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  stripe charged my bank account $1,079.58 iv made numerous attempts to contact them about refunding my my funds with no success they charged me on November 9,2023

  

  Business Response

  Date: 12/07/2023

  Below is Stripe's Response to the complaint submitted by *********************** (herein referred to as the "Complainant") on December 4, 2023.
  
  Stripe Overview
  
  As background, Stripe provides a technology platform that allows merchants selling permissible goods or services online, or through a mobile device, to quickly and simply accept payments.[1] Merchants register for an account by providing contact information, some information about their business and its principals, and bank account information. This information is submitted through an electronic application process and additional information, such as ID scans, may be requested by Stripe after submission.
  
  Merchants have control over what information is provided to Stripefor credit card charges, this must minimally contain the card number and expiration date. Most merchants also elect to provide the name, CVC, ZIP code as an anti-fraud measure, but are not required to. It is important to note that funds are briefly held in an aggregated clearing account at a bank before being deposited into the merchant's bank account. Merchants identify the account into which funds are ultimately deposited through the Stripe management interface. Merchants consent to Stripes Services Agreement when establishing their account. A current version of the Stripe Services Agreement is available at ******************************************.
  
  [1] *****************************************
  
  Merchant Account Overview 
  The Complainant submitted an account with ******************** on September 26, 2023 under the name "Interior robotics llc" at *************************************************;
  
  As shared with the Complainant in it's final response letter issued on November 23, 2023 via email,
  "Please note that you are immediately responsible to Stripe for debits against your account balance, including refunds. This is described in greater depth in Stripes Services Agreement:
  
  ******************************************#services-fees
  
  This also describes how fees will be assessed to you via Stripes Pricing Page, which you may access via ****************************************. On Stripe's Pricing page, Stripe describes how refund fees are handled, specifically that while there are no fees to refund charges on your account, the fees from the original charge are not returned.
  
  Given this pricing plan, fees associated with refunds will not be returned."
  
  Stripe is unable to return the fees associated with the refunds the Complainant processed.
  
  For the reasons explained in detail above, Stripe acted in accordance with its terms of service in the handling of this merchant account.

  Customer Answer

  Date: 12/07/2023

   
  Complaint: 20947024
  
  I am rejecting this response because:

  I didnt initiate the refunds 

  The payments werent processed to begin with,

  I received a notification that the account was being closed because a stolen card was used which is false.
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 12/08/2023

  Stripe's final response, as issued to the Complainant as of December 7, 2023, is final. It is unable to return the fees associated with those refunds.

  Customer Answer

  Date: 12/08/2023

   
  Complaint: 20947024
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:12/01/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened a stripe account and have been doing business as normal on stripe, I have kept a healthy account with 0 disputes and no issues with any customers my account was in perfect standing, stripe out of the blue had requested that i send out Verification ID to properly verify my account which is totally normal, once I submit this they verify my account and shortly after request a boat load of documents and photos of my inventory which I happily complied, after sending this documents over Stripe replies saying they believe that my customers did not authorize their charges and they will be closing my account due to this, this is absolutely unacceptable I have perfect account health with no disputes or issues and stripe asks me for a dozen documents to verify my business, once i submit these documents to verify my business which all match up properly to my information they decide to close my account because they believe that my customers didnt authorize their transactions, they have absolutely no basis on this claim and they can contact all my customers to verify their purchase. Stripe is finding any reason to close my account as I believe their customer agent is offended that I said he was not being helpful and made it personal and decided to close my account. I would like my account reviewed by an executive team member as I am being treated completely unfair.

  

  Business Response

  Date: 12/07/2023

  Below is Stripe's Response to the complaint submitted by *****************************;(herein referred to as the "Complainant") on December 1, 2023.
  Stripe Overview
  
  As background, Stripe provides a technology platform that allows merchants selling permissible goods or services online, or through a mobile device, to quickly and simply accept payments.[1] Merchants register for an account by providing contact information, some information about their business and its principals, and bank account information. This information is submitted through an electronic application process and additional information, such as ID scans, may be requested by Stripe after submission.
   
  Merchants have control over what information is provided to Stripefor credit card charges, this must minimally contain the card number and expiration date. Most merchants also elect to provide the name, CVC, ZIP code as an anti-fraud measure, but are not required to. It is important to note that funds are briefly held in an aggregated clearing account at a bank before being deposited into the merchant's bank account. Merchants identify the account into which funds are ultimately deposited through the Stripe management interface. Merchants consent to Stripes Services Agreement when establishing their account. A current version of the Stripe Services Agreement is available at ******************************************.
  
  [1] *****************************************
  
  Merchant Account Overview 
  
  The Complainant submitted an account with ******************** on November 3, 2023 under the name "Designr1 Software LLC" at *******************************. Stripe processed payments for the account owner until December 1, 2023. 
  
  During a routine review, Stripe identified strong signals that the Complainant's account was in violation of Stripes Services Agreement. Specifically, Stripe cannot process payments that appear to be unauthorized by the owner of the charged card. The majority of the Complainants business seemed to be driven through unauthorized, fraudulent charges. On December 1, Stripe reached out to the Complainant to let them know about its concerns and that it could no longer support their business. After a thorough investigation, Stripe closed the Complainant's account.
  
  The closing of this account is in accordance with the section 5.6 of Stripe's Services Terms: ******************************************#services-terms
  
  While Stripe is not able to continue processing transactions on the account, this does not preclude the Complainant from signing into Stripe and accessing any of the account's existing data. For the reasons explained in detail above, Stripe acted in accordance with its Services Agreement in the handling of this merchant account.

• Initial Complaint

  Date:11/30/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a self employed hairstylist. I used signed up with stripe to collect money via card from my clients.The first day i used it was the only day (November 8, 2023) I was told payment of $182.52 could take **** days to be sent to my bank account. It has been 22 days and i have still not received my funds. **************** gives me no resolution. And the payout date just keeps changing out to a further date. They are withholding MY money.

  

  Business Response

  Date: 12/07/2023

  Below is Stripe's Response to the complaint submitted by ************;Santa (herein referred to as the "Complainant") on November 30, 2023.
  Stripe Overview
  
  As background, Stripe provides a technology platform that allows merchants selling permissible goods or services online, or through a mobile device, to quickly and simply accept payments.[1] Merchants register for an account by providing contact information, some information about their business and its principals, and bank account information. This information is submitted through an electronic application process and additional information, such as ID scans, may be requested by Stripe after submission.
   
  Merchants have control over what information is provided to Stripefor credit card charges, this must minimally contain the card number and expiration date. Most merchants also elect to provide the name, CVC, ZIP code as an anti-fraud measure, but are not required to. It is important to note that funds are briefly held in an aggregated clearing account at a bank before being deposited into the merchant's bank account. Merchants identify the account into which funds are ultimately deposited through the Stripe management interface. Merchants consent to Stripes Services Agreement when establishing their account. A current version of the Stripe Services Agreement is available at ******************************************.
  
  [1] *****************************************
  
  Merchant Account Overview 
  
  The Complainant submitted an account with ******************** on November 8, 2023 under the name "HAIRBYBREE" at wwe.facebook.com/hairbybreesanta. 

  As shared with the Complainant via email on December 3, every new Stripe account has a first payout delay that takes 714 days to arrive in a business's bank account. This is non-negotiable and applies to all accounts. This time frame is required to mitigate risk of losses. The Complainant's payout has been sent to them as of December 7, 2023. However, due to delays in sending out this payout, Stripe has refunded the fees associated with the charges processed to date. As a result, the Complainant will see a credit of $8.43 added onto their account.

  For the reasons explained in detail above, Stripe acted in accordance with its terms of service in the handling of this merchant account.

  Customer Answer

  Date: 12/07/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********************

• Initial Complaint

  Date:11/29/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have attached screenshots from two accounts that have Stripe as the payment processor. In each instance, I have little or no activity on my accounts because of developers that think they are smarter than the average individual. In the Case of ISSU Magazine Platform, my data and share or likes have been manipulated by the Platform. I have removed my content. ISSU is a US ************** however, Spotify is an international company. Both these companies have been stealing from me using the Stripe Platform. They have not been honest in their reporting and have unjustly enriched themselves throughout this process.

  

  Business Response

  Date: 12/05/2023

  Below is Stripe's Response to the complaint submitted by *********************** (herein referred to as the "Complainant") on November 29, 2023.
  
  It is not clear what the Complainant is complaining about in this submission. If they have a complaint regarding the behavior of Spotify or SSU Magazine Platform, Stripe suggests that they approach those companies directly with their complaint. 
  
  If their complaint is about Stripe's behavior, Stripe requests that the Complainant reach out with more information via *********************************** as it does not have enough information from the Complainant at this time.
  
  

• Initial Complaint

  Date:11/29/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stripe is holding my payout for 7 days even though my account has been verified

  

  Business Response

  Date: 12/05/2023

  Below is Stripe's Response to the complaint submitted by ******************* (herein referred to as the "Complainant") on November 29, 2023.
  
  Stripe Overview
  
  As background, Stripe provides a technology platform that allows merchants selling permissible goods or services online, or through a mobile device, to quickly and simply accept payments.[1] Merchants register for an account by providing contact information, some information about their business and its principals, and bank account information. This information is submitted through an electronic application process and additional information, such as ID scans, may be requested by Stripe after submission.
   
  Merchants have control over what information is provided to Stripefor credit card charges, this must minimally contain the card number and expiration date. Most merchants also elect to provide the name, CVC, ZIP code as an anti-fraud measure, but are not required to. It is important to note that funds are briefly held in an aggregated clearing account at a bank before being deposited into the merchant's bank account. Merchants identify the account into which funds are ultimately deposited through the Stripe management interface. Merchants consent to Stripes Services Agreement when establishing their account. A current version of the Stripe Services Agreement is available at ******************************************.
  
  [1] *****************************************
  
  Merchant Account Overview 
  
  The Complainant submitted an account with ******************** on October 24, 2023 under the name "Wellington **** CDC **** at *************************************************. The Complainant processed their first charge on November 27, 2023. First payouts on Stripe accounts will take **** days per Stripe's documentation: *********************************************
  
  The Complainant received their first payout on December 4, 2023 which is in this initial **** day window. This payout was sent as expected.
  
  For the reasons explained in detail above, Stripe acted in accordance with its terms of service in the handling of this merchant account.