Reviews

Review Details

• Review fromDarrin S

  Date: 02/17/2025

  1 star
  Very unfortunate the way you guys are holding your customers money. We work very hard to provide services that will help others and after using you guys for 5 years you decide to hold over 10 grand for 3 months. Now I understand why most people tell me to stay away from stripe as a payment processor. Over 100k transactions and dispute under 2% up until recently and now you hold our money. We already pay you guys a nice fee. Disappointed in how I am being treated. Hope new management steps in to fix these issues. No way to treat your customers.

• Review fromChairperson of T

  Date: 02/13/2025

  1 star
  If you can, DO NOT USE STRIPE UNLESS IF THEY ARE UNABLE TO ADHERE TO COMMON BUSINESS PRACTICES - THEY DO NOT EVEN DESERVE 1 STAR!:To Stripe Customer Support/Executive Leadership,I am writing this email as a deeply frustrated and disappointed account holder regarding the abysmal customer service and lack of timely resolution for a critical issue on my account. As a financial platform entrusted with managing transactions, Stripe has an obligation to provide competent, efficient, and responsive support especially when dealing with potential fraudulent activity. Unfortunately, my experience has been the exact opposite.Despite my multiple attempts to resolve financial unauthorized transactions ***, your team has demonstrated a lack of urgency, transparency, and professionalism. It is unacceptable that it takes an act of congress to contact anyone to bring a resolution to my issue!!! And when I do, a time and day was scheduled and confirmed, and I waited by the phone for over an hour and still didnt receive a call. The call finally came in AFTER 1:00PM EST and I had already departed the facility where I was previously employed.Your failure to address this matter in a timely and effective manner has caused undue stress, financial hardship, and a significant loss of trust in your platform. A financial services company that cannot provide basic customer support or demonstrate accountability should not be in business!!!!!I demand an immediate and satisfactory resolution to this issue, as well as a clear response detailing the steps you will take to prevent this from happening to other customers. Failure to address this matter will leave me no choice but to share my experience across all social media platforms, review websites such as ****** and Reddit, and escalate this matter to regulatory bodies if necessary. I will be sharing this with the Better Business Bureau as well.

• Review fromStewart W

  Date: 02/12/2025

  1 star
  I just started my business and I have been trying to running manual payments through stripe and its been nothing short of a nightmare. Every single one has been getting denied by stripe for no apparent reason and this is letting me look very unprofessional to my customers. On top of that there is nobody in there support I can communicate with even when I email them they take 2 days to respond and not acceptable at all the phone is just an answering machine. I am fed up

• Review fromkatie s

  Date: 02/06/2025

  1 star
  They took thousands of dollars out of my bank acct today, some they paid out a month ago, after the froze my acct last week. How is it legal for them to take money from your bank account for funds they agreed to process? I will likely contact a lawyer over this one, this is ridiculous.

• Review fromTia C

  Date: 02/06/2025

  1 star
  This company should be closed and or sued. I do not know why banks allow this company to process payments. Stripe will hold you money for upwards of half a month saying that it is part of their policy and practices. As a small business this is detrimental on a small business processing payments from their customers. ******************** is holding thousands of my businesses payments because of their policy to take up to 7-14 days to verify your bank. It does not take that long to verify payments and that's just to get a yes or no from the bank about the validation of funds. Then there is still the processing time for it to be sent to your bank account. This is HORRIBLE service and a bit of a scam to me. The banks won't stop payment and Stripe won't stop payment. It is a complete scam and bad business and will make your business and customer provided service a NIGHTMARE. Do not use this find any other way and if anyone every does a lawsuit please contact me as this business should be shut down.

• Review fromAmber B

  Date: 02/03/2025

  1 star
  Small business owners and anyone else who uses third party payment systems, STEER CLEAR of Stripe. I usually don’t make posts/reviews of companies for poor performance because things happen, but I am a half step away from being IRATE. They will keep the money you have received from clients, ask you to submit the same information 4+ times, not verify the information they continue to ask for, pass you around from support person to support person, try to placate you by continuing to say they are conducting a review of your account and they will be in touch as soon as possible, yet ask you for THE SAME INFORMATION YOU KEEP SUBMITTING, while continuing to push your release of funds for over 3 WEEKS+. This is absolute insanity. I am warning everyone to take your business elsewhere! You deserve every dollar you make.

• Review fromEIDER P

  Date: 02/03/2025

  1 star
  This company offers a very poor service, allowing scammers to easily steal businesses without offering any kind of protection to business owners and to top off an already horribly poor service, they impose penalties on businesses that have been victims of scams by taking money from future transactions to supposedly cover future disputes, in short, pay money to the scammers. Lastly, I don't understand how you give THIS COMPANY an A+ rating when it has a large number of bad reviews.

• Review fromJason C

  Date: 02/01/2025

  1 star
  Would give them zero stars. ***** company I have ever dealt with. Once they have your money do not expect anything from them. They sent me decals that are not the right size and never responded to any of the emails. Took me for almost 200 bucks! Scumbags!!!

• Review fromFlora O

  Date: 01/22/2025

  1 star
  Firstly, how exactly are you giving this company an A+ rating when they have 1/5 stars on your own website? I echo everything in the below comments. While I was able to get an agent on the phone and they have been responsive, they all tell me that they are slaves to their own tech and can't do anything about allowing me due process in a dispute. Apparantly there is no way to add evidence to a dispute when their system for disputes is faulty and doesnt allow for you to add evidence to it to begin with. I called amex and amex told me they have workarounds but when you call stripe they say sorry, we can't do anything about our faulty tech. There's really no point in having customer svc agents if they are just slaves to the tech themselves. As far as I'm concerned, STRIPE you owe me $5k. Maybe if all of us in these comments get together we can launch a class action suit.

• Review fromCrystal C

  Date: 01/21/2025

  1 star
  This company is terrible when it comes to payouts. They already charge my customers a ridiculous amount for convenience fees, and then on top of that, take 5 days to pay out, causing me to have to pay to pay out early. It's ridiculous.