Reviews

Your website stated, "Your results are pending.We're still analyzing your DNA." The website also stated that results could take up to 6 weeks to be analyzed and posted. I waited over 16 weeks with no answers or results. Upon further investigation, I discovered that 23AndMe had not even received my sample and had failed to inform me of that fact. This blatant contradiction is at best, incompetence, at worst, outright fraud. I was offered nothing except a hollow apology and a free replacement kit (and along with that, another 6-week waiting period. I was offered no discount, no complementary upgraded report, no anything. No wonder your reputation is falling as fast as your stock.

Although the report was interesting in the beginning, nothing new in the 6 or 7 years since. The information I expected to receive is only available with high additional fees. I haven't been able to login to my account for several months. ************* asks the same questions, I answer. Their response is, we need your response to continue to help. I have responded 3 times. Total waste of money and time for ongoing information.

They are supposed to connect me with relatives. Someone tried to contact me in my own city and I was not able to connect with them. I went through all kinds of hoops and still was not able to connect. What is the point of all of this if you cant connect with nearby relatives?

They billed me for a year membership to include health information. This was false advertisement and information as it implied it would be accurate and several areas of health would be covered. I have several of the disorders or characteristics they state I shouldn't, there was only a couple of important health diagnoses listed. The rest was not even healthy related or important, like "flush" syndrome. Money was taken out on 11/18. I reviewed the results on 11/19 and canceled within 24 hours. I am not allowed a refund due to their policy. If someone agrees to a contract or a purchase it should accurately reflect the good your receiving. They did not do this. I will continue to follow up on this and not stop until a proper refund is issued. Im not asking for a reimbursement for the ancestry or plus health traits I ordered as it provided expected results and was clear on what it was providing. The membership was not. I will not utilize it and again will continue to pursue this. Don't waste your time or money on the yearly membership upgrade.

i think you are a horrible institution,i sort your company cause i was being deported.and had no race on birth certificate, so I purchased the kit in 2017 December. I was told i was mt dna,sub saharan african 86% ,2%Neanderthal, u9 clade,ancient lines, haplogroup was L3e2b1a but no matches on 23 and me,to this day you still havent match me to any group you said i have,but on your health said you said i am European, on anstry side all black people you can not find now you blcked me from my info,and asked me to buy another kit.while i am still waiting for result for the 1st kit,.because you ********** say you are just for fun.nowhere on your box says just for fun.

I received a defective product. I contacted the company. The representative was either language compromised or incapable of understanding the issue. He replied with accusatory and informational wrong emails. He offered a refund and then rescinded the offer. I feel the company is harassing me. I returned the item via ******, as directed. I have not seen a response from them. Consumers beware the customer service.

Worst customer service ever! No one calls back only computer chats with make believe humans - the phone number to call only has 3 options to choice - GOOD LUCK with that number ! Only so called emails - string you on ! On a resolution- regrets buying their kit and bought another for a family member! ******** customer service

Requested a refund after numerous failures to deliver results. **************** is the worst, and always refer you to their experts: who when they do finally contact you are zero help. Replys are copied pasted responses and offer zero help. Was asked numerous times on live chat to sign in and then got magically signed out from the chat and a new customer service ********** full price for a box full of lies, incompetence and failure at every level. I demand a refund!

Sent my sample in and was told that I would have results by 8/13/24. On 8/13 I was told that my sample had been flagged for further testing. That same day I received an email saying test would take an extra 1-3 days. Its been ***************************************************************************************************************************************************** I requested a refund and was denied. Now when I call they ask me to hold on and then they hang up on me. This happened 3 times on 8/27/24. Company refuse to give me a refund but at the same time they are not giving me my results. They wont even give me any information regarding my sample or when I will have results. When you ask for a spy they tell you that the supposed unavailable or on another call. This company collects *********** then refuses to provide results or communicate with you. When you call the corporate office no one answers no matter what time of day you call. I left numerous messages on the corporate number and no one has called me back yet. How is there no one at the corporate. This company is a SCAM.! They get peoples hopes up thinking that they will provide important DNA results when really they are nothing more than a fraud. I do t feel comfortable with a company like this having access to my DNA or anyone elses . I hope something is done about this company as it has caused me it of disappointment , sorrow and anxiety. They need to be shut down immediately as they mean no good to good to anyone. All they do is steal your DNA and steal your money. And their so called customer service is a joke. Everyone there is rude and they say they exact same thing like they are reading from a script.

I recently ordered a DNA test kit for myself and my partner, and we completed them at the same time. Unfortunately, our experience has been a bit frustrating. My partner received her results within the expected timeframe, but I'm still waiting on mine.When I reached out to customer service, I was informed that the tests are not processed in the order they're received, which was surprising. While I understand that there may be various reasons for this, it would have been helpful to know this upfront. The lack of transparency around the processing order has left me feeling a bit anxious about when I'll actually receive my results.Overall, while the process was straightforward and easy to follow, the inconsistency in processing times has dampened my experience. I hope the company can work on improving communication and providing more accurate expectations for their customers in the future.