Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have submitted an *** form to pay on December 2024. Since then, my account was put on hold 4 times (making me unable to process my daily shipments for patients medications) and without notification that the *** form had a problem. I had to pay 45k via credit card so I can continue patient care. That happened 3 times. Upon checking with Stamps.com (because when I call Endicia they tell me Stamps.com are the billing department) they failed to enter the correct Account number for my bank (even though they had me provide a voided check!). I resent the *** form again on 02/06/2025, with a new voided check, they confirmed everything was looking good then on 02/12/2025, they sent an email saying something is wrong with the *** form and to pay pending amount via credit card. I have asked to know the reason the *** payment is not working 5 times. Every time they blamed it on my bank instituation, I went personally to the ****** times and the bank every time said they dont have any issue or problems and have not denied any *** from stamps. Now, they are blaming it on Endicia, and are rolling me around from one rep to another with no answers. I lost almost 6k in credit card transaction fees because of the poor handling of this situation.

  Business Response

  Date: 02/19/2025

  Dear Heba, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Please rest assured that we will be reviewing the interactions in question.  We appreciate the feedback.  We have passed your comments along to our management staff and we will address the matter accordingly.  We strongly believe in the value of our service and we always want to do everything that we can to ensure our customers have a positive experience when working with Stamps.com. We sincerely apologize for the inconvenience you experienced.  We do show that the account hold in question has been lifted and that you were able to log in and print postage.  Please let us know if you require further assistance. 
  
  We are sorry that the issue caused such a negative experience for you.  We did show that we had received one or more *** transactions that were returned by your financial institution on 1/28/2025.  We see the returns started on 12/30/24 through 1/23/2025.   We show that we recommended that *** filters be provided to your bank; these filters would allow us to debit funds when you authorize a postage purchase.
  
  We show that our Backend Ops team had updated the *** information to prevent further errors going forward.  The error code we were receiving for the bank was "No Account/Unable to Locate Account.  The Backend Ops evaluation of the issue indicated that the submitted account numbers had not matched and was not correct based on what was entered on the form. The form asks for the routing and account information, and there may have been extra digits added at the end that might have caused the error.
  
  We can understand the frustration and apologize for the inconvenience you experienced.  We are continuously working to refine our processes and enhance the support experience for every customer. Thank you for giving us the opportunity to address your concerns.
  
  If we can help further, please let us know. 
  Best Regards,      
  
  The Customer Support Team
  **********************
  

  Customer Answer

  Date: 02/20/2025

   
  Complaint: 22937305
  
  I am rejecting this response because:
  

  I submitted a second form without the extra digits (aka the attached voided check number which also had the account/routing number!) even that reupdated form did not go through, what is the explanation?

  
  Sincerely,
  
  **** ******

  Business Response

  Date: 02/21/2025

  We hear your concerns, Heba.  We show that our team worked with you via your email address and the one associated with your organization.  Weve been happy to assist you with your forms and have provided as much support as possible to ensure everything is completed accurately.  We apologize for the experience and appreciate your feedback.  We do show that your account is in good standing. We sincerely apologize for any inconvenience you may have experienced previously.  Your experience is important to us! Rest assured, we have applied a postage credit of $50.00 to your postage balance.
  If you're currently logged into your account, please press the F5 key on your keyboard to update your postage balance. If you're not logged in, the credit will be reflected as soon as you log in.  You will receive an email confirming this credit was applied in the next few minutes. We value your feedback and business.
  Sincerely,
  The Stamps.com Customer Support Team

  Customer Answer

  Date: 02/24/2025

   
  Complaint: 22937305
  
  I am rejecting this response because:
  

  I paid credit card processing fees while I was not supposed to. I am not asking here for charity for you to apply $50 credit when I pay your company 90k+ every month. I am requesting a refund for the credit card processing fees that were incurred on the transaction I had to make while your company had the correct form/voided check and still couldnt figure it out

  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:02/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business fraudulently opened an account using my email address and then charged me *****. on February 9, 2025. I contacted their customer service agent who indicates they did not see any such transaction from their end and to ask my credit card company to dispute the amount. I reached out to my credit card company, ****************, who indicated that the amount is valid and no amount will be refunded. Endicia is using fraudulently business practices, opening up accounts and charging to credit cards. I am even more curious how they received both my email and my credit card.I have never heard of Endicia before the charge was made and have not their services in any way.

  Business Response

  Date: 02/20/2025

  Dear ******, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Rest assured that we have zeroed out the outstanding balance of $19.99 on the account.  We show that your account is closed as of 1/24/25. 
  
  We show that an account was activated with us on 1/14/25. We advertise a 4-Week Trial, and we fully disclose our fees and terms prior to account creation and apologize for any misunderstanding regarding our services.  We do not bill without consent and authorization from our customers.  We fully disclose our billing structure and fees prior to creating an account, and all users must select a pricing level and agree to our fees prior to account creation. 
  
  To create and fully activate an Endicia account, our multi-step registration process must take place at our website.  Registration requires you to enter your name,mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also,you must review and agree to our Terms and Conditions: *****************************************************************
  We do show a Welcome Email was sent to the email address on 1/14/25.  We do disclose our fee information at our site and during registration.  We are not set up for one-time purchases and we do not advertise or offer a free or pay-as-you-go service.  We hear your concerns and we always fully disclose our fees before any account can be created.  We don't advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a $19.99 monthly fee after the 4-Week Trial Period, which ended on this account on 2/11/25.             
  *********** fee is not based on usage or activity.  The monthly subscription service fee that we charge is for access of the software, which allows customers to print ********************** from the comfort of their home or small office using just a PC and a printer.  *********** is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.   
  We believe in full disclosure, and information about our fees is available on our website,interface, Terms, and FAQs.  
  During registration for an Endicia account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes, NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC Postage services currently offer.
  
  Customers are required to review and agree to these Terms prior to completing registration:
  *****************************************************************
  The fee we charge gives you access to services of the *********** and the license to print official **************************. Its a flat fee that is not determined by how much postage you print.  Endicia is a vendor licensed by the ****, and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.  
  If we can help further,please let us know. 
  Best Regards,      
  
  The Customer Support Team
  **********************

  Customer Answer

  Date: 02/24/2025

   
  Complaint: 22935790
  
  I am rejecting this response because your claim that I voluntarily opened an account is false. I did not sign up for your service, nor did I provide my name, mailing address, phone number, credit card information, or create login credentials as you described. From my perspective, my personal information was used without my authorization to fraudulently create an account in my name.

  Furthermore, when I initially contacted your company regarding this charge, you were unable to locate any account associated with my information. This inconsistency raises serious concerns about the legitimacy of this account and how my data was obtained.

  If your company values transparency, you should be able to provide verifiable proof that I personally registered for this servicesuch as IP address logs, timestamped registration records, and confirmation of email verification. Since no such evidence has been provided, your claim that I knowingly created this account remains unsubstantiated.

  I had to escalate this matter to the BBB because my previous attempts to resolve it with your company and my credit card provider were unsuccessful. The fact that you only addressed the issue after this complaint further demonstrates that your initial handling was inadequate.

  I request that you formally acknowledge this account was created without my authorization and confirm that all associated records have been permanently deleted. Additionally, I urge you to review your security measures to prevent unauthorized account creation in the future.

  I maintain my rejection of this resolution and expect a full explanation of how my personal information was used without my consent.
  
  Sincerely,
  
  ****** ***

  Business Response

  Date: 02/28/2025

  Dear ******,
  Thank you for sharing your perspective and we apologize for the experience.  If you feel that the account is unauthorized, we recommend that you notify your bank as soon as possible. Financial institutions have standard policies and procedures set in place to help their customers with these issues. We will cooperate with your financial institution or any authorized investigative body to help our mutual customers and assist in any formal investigation.  We definitely recommend that you report this situation to your bank right away. On our end, we'll close your account and prevent any future billing attempts.
  We have located an account with the information provided in this complaint.  We take the privacy of our customers very seriously. In order for us to process your data deletion request, please submit your request to us at: *************************************************;
  Security is a top priority for us.   We are one of several approved vendors of **** postage.  To safeguard your personal information, our systems are equipped with multiple security precautions.  If you feel that you did not set this account up, we would strongly recommend that you report this issue to your credit card company or bank right away.  If you have any further concerns that you would like us to address, please let us know so that we may be of assistance.
  Sincerely,
  The Endicia Team

• Initial Complaint

  Date:02/03/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: January 31, 2025 Amount: $18.70USD and ****** owed in unused postage plus the week and a half were were unable to print usable postage.This account was canceled earlier today, but we were charged $18.70. We were also told by their phone *** that any outstanding balance would be refunded with in 30 minutes.A short time ago, there was an update to Dazzle (their postage software) that completely glitched the software and required us to install an older version. This happened an again at the beginning of last week. The tech support was not able to provide any help until after a day or so. They sent us a link to download to a different version of Dazzle, but the link was dead!!! I again received no response from support for days, so we looked for another place on the site to download what should have been an updated version. After over a mouth, it was the same glitched version that we had to backdate!!!On Tuesday of this week, we contacted the support *** and explained to them, we needed to cancel Dazzle after their complete incompetence, refusal to provide support, and proving us a dead link. The *** said they were too busy, and the links that were provided were outdated. The *** never responded, so on Friday morning we canceled Dazzle. We had been unable to use it for a week and a half. We want our money refunded for time we paid when we were unable to use the program, our outstanding postage of $******, and the unauthorized charge of $18.70.

  Business Response

  Date: 02/05/2025

  Dear ****, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously. 
  
  We apologize for any misunderstanding regarding our billing structure.  We charge at the end of the cycle, and $18.70 is the charge associated with the final cycle of service, January 02, 2025 to January 31, 2025. 
  
  Thank you for contacting us in regard to these issues.  We apologize for the negative experience and we take these matters seriously and are reviewing the interactions in question.  Rest assured that your remaining purchased postage balance of $326.34 has processed to your credit card.  We have also issued an additional courtesy refund of $250.00 to the credit card on file for you.  We do show that your account is closed.  Please allow 3-5 business days for the refunds to be applied to your account. The credit may not be reflected immediately on an online statement.
  
  We are sorry that we did not have the opportunity to assist you further with these issues with DAZzle.  Your satisfaction is our top priority, and we are continuously working to refine our processes and enhance the support experience for every customer. 
  
  Sincerely,
  
  ********************** Support Team

  Customer Answer

  Date: 02/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:11/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Previous complaint ******** was closed stating business agreed to pay money back, but no refund has been issued. Endicia fraudulently opened an account and was able to charge my debit card, when I saw the charge from the u known company I called, the *** cancelled the account. And the initial charge never came out of pending. Fast forward, I was charged $19.99 approximately a month later 9/28/24. Endicia has responded and told the BBB they issued a refund on 9/20/24 however I had not yet been charged nor had I placed the complaint yet. Obviously the company is a predatory company and spreads false information. I have yet to receive ANY refund. The company says they sent a welcome letter to the account email- the email is not mine therefore I was unable to verify the information with the *** and would not have received anything since not mine. I would like my refund. I have attached a screen shot from the chat with my bank who says no refund has come from the company, and how the card was closed to charges but still able to receive refunds. The BBB closed the complaint following the good intention from the business however the response was a lie and no refund has been issued.

  Business Response

  Date: 11/20/2024

  Dear ******, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously. We do consider the fees charged to be valid and appropriate.   However, rest assured that we refunded $19.99 on 9/30/24, which you may confirm with your bank or financial institution.  We show that the refund went through successfully on our end. 
  
  If your credit card account is closed, you may request that your bank transfer the refund we have already processed from your closed credit card/bank account to a reopened one, or to issue the refund in check form.   We fully disclose our fees and terms prior to account creation and apologize for any misunderstanding regarding our services.  We do not bill without consent and authorization from our customers.  We show that an account was fully activated with us on 8/28/24.  We do fully disclose our billing structure and fees prior to creating an account, and all users must select a pricing level and agree to our fees prior to account creation.   Our terms are available here: *****************************************************************
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. **********************. Its a flat fee that is not determined by how much postage you print.  Endicia is a vendor licensed by the ****, and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.  
  If we can help further, please let us know. 
  Best Regards,      
  
  The Customer Support Team
  **********************

• Initial Complaint

  Date:09/06/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have never done business with this company. I have never ordered any products from this company. They hacked my credit card number. From August 2024 through September 5, 2024, my credit card was charged thousands of dollars by this company. Thank goodness my credit card company was able to remove the charges. This company should be criminally prosecuted.

  Business Response

  Date: 09/12/2024

  Dear *****, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  We apologize for the experience and understand the frustration.  Endicia has always used the highest level of encryption and security safeguards and we are licensed by the ****.  We strongly recommend that customers who use the same username and password across multiple sites change their password on all sites.   
  
  Security is a top priority at Endicia.  To safeguard your personal information, our systems are equipped with multiple security precautions. We monitor our systems daily and use the latest in encryption technology to ensure that every transaction is safe.   For cases such as these, we recommend that you notify your bank as soon as possible.  Financial institutions have standard policies and procedures set in place to help their customers with these issues.  Refunds are handled by the bank or financial institution.   
  
  We cooperate with your financial institution or any authorized investigative body to help our mutual customers and assist in any formal investigation.  
  
  Your bank will work on your behalf and take this situation further after you have reported this case of possible fraud.  
  
  If you have any further concerns that you would like us to address, please let us know so that we may be of assistance.   
  
  Best Regards,      
  
  The Customer Support Team
  ********************** 

  Customer Answer

  Date: 09/14/2024

   
  Complaint: 22251313
  
  I am rejecting this response because this is a canned response by the company. You can tell they didn't even read my complaint. I am NOT their customer. I have never been their customer. This company fraudulently changed my business credit card for over a year, in excess of $5,000. The response insinuates that my credit card information was hacked from the company's system. This is NOT TRUE. I have never been their customer so my credit card couldn't have been stolen from their system. They stole my credit card information and fraudulently charged my account. Someone else complained with BBB with the same exact facts. The company stole my credit card information and fraudulently charged my card. Period. End of story. 
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 09/20/2024

  Hi *****,
  Its understandable to be concerned about seeing charges you didnt expect on your credit card statement.  Let me reassure you that Endicia takes these issues seriously.  Endicia is a legitimate company and a PC Postage Vendor licensed and approved by the ****, and has been approved to offer service since 1999.  We are one of several approved vendors of **** postage.   
  If you have experienced fraudulent activity, we would strongly recommend that you report this issue to your credit card company or bank right away. Refunds would be handled by your bank, and well cooperate fully with your financial institution to help you with this situation.
  Sincerely,
  The Customer Support Team
  **********************

• Initial Complaint

  Date:07/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Keep getting billed but when I call in I don't have a account

  Business Response

  Date: 07/25/2024

  Dear ****,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  We do consider the fees charged to be valid and appropriate.  However, we have zeroed out the outstanding, unpaid balance of $60.61 on the account.  We have closed your account.
  
  We show that an account was fully activated with 10/23/23.  We do fully disclose our billing structure and fees prior to creating an account, and all users must select a pricing level and agree to our fees prior to account creation.  
  
  We do show a Welcome Email was sent to the email address on 10/23/23.  We do disclose our fee information at our site and during registration.  We are not set up for one-time purchases and we do not advertise or offer a free or pay-as-you-go service.  We hear your concerns and we always fully disclose our fees before any account can be created.  We don't advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a $19.99 monthly fee after the 4-Week Trial Period, which ended on this account on 11/23/23.    
  Our service fee is not based on usage or activity.  The monthly subscription service fee that Endicia charges is for access of the Endicia software, which allows customers to print ********************** from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.   Customers always have the option of reviewing their Account Fees in the Reports section of their software, which is available at all times under the Expenses tab.  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. **********************. Its a flat fee that is not determined by how much postage you print.  Endicia is a vendor licensed by the ***** and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.  
  If we can help further, please let us know.
  Best Regards,      
   
  The Customer Support Team
  **********************
  

• Initial Complaint

  Date:07/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been using Endicia for my business to ship. Endicia has repeatedly overcharged intentionally . Heres what happens. Occasionally a package will be shipped via **** with incorrect dimensions..nothing big,just an inch or so. Not enough to make it move to a larger package class. **** will make an "adjustment". While they make that adjustment, the postage price class remains the same. Yet Endicia will make a "cost adjustment" at a rediculous amount . My recent example involves a package that weight 1 lb 6 oz. The measurement entered (a preentered size) of 9x5x4...the label cost was $13.14. the correct size was 8x8x7 ..same weight , and the cost according to **** is still the same for Priority. Yet Endicia charges me $68 for that label. Overnight Express doesnt even cost that much. After contacting Endicia, they tell me to dispute it will the **** Verify Help. Ive done that..Verify Help tells me they only correct the size/weight..they do not adjust any postage costs( thats up to the company whom I purchased it through) So Endicia is overcharging ,and then blaming **** for the charge. This has happened 4 times in the past year. Thats over $200 theyve stolen from me! I said in the beginning, they do this intentionally.. they overcharge, put the blame on the carrier, and tell you to deal with them..yet the carrier says they have nothing to do with the price. Endicia no longer provides a phone number,, your only given a "Contact US" form..which is very slow to respond...if at all. Im left with no other choice other than a lawsuit.

  Business Response

  Date: 07/12/2024

  Hi ***,

  
  Thank you for contacting Endicia.  To clarify, adjustments come directly from the carrier and we are required to pass them onto the customers.
  If it is determined by a carrier partner of Endicia that a mailing or shipping transaction did not contain sufficient funds (for example, not enough postage to cover a **** shipment due to an underreporting of weight at time of print, or a change in mail class eligibility because of carrier rule changes), the adjustments would be made.

  
  To clarify, Endicia passes along the charges from the carrier it is not a direct charge from Endicia or the Endicia software.
  *** adjustments are handled 100% by the carrier (in this case, the ****). Adjustments come directly from the carrier and we are required to pass them onto the customers. The *** system evaluates domestic packages with labels created in Endicia and similar postage applications. It checks that proper postage has been paid on packages based on several characteristics. When this system detects differences between the label and package, **** issues postage adjustments for the affected shipment. These adjustments are then applied to your Endicia account. To dispute an *** adjustment with **** directly, send the following information in an email to *****************************************:
  
  The package tracking number.
  
  The Adjustment ID associated with the adjustment.
  
  Your reason or explanation for the dispute (please provide as much detail as possible).
  
  **** will contact you via email if they require more information. They will notify us once they reach a decision, and we will email you the results.
  We do not perform any cost adjustments as this is only decided on and assessed by the carrier.  *** is a **** system maintained and handled by the postal teams.  It is not managed or maintained by Endicia.  As confirmed on 7/12/24,we have applied a courtesy postage credit of $70.00 to your postage balance.
   
  If you're currently logged into your account, please press the F5 key on your keyboard to update your postage balance. If you're not logged in, the credit will be reflected as soon as you log in.
   
  You will receive an email confirming this credit was applied in the next few minutes. We value your feedback and business!
  Sincerely,
  Endicia *************

• Initial Complaint

  Date:07/09/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a printer and stamps when I turned it on it worked for about 5 minutes and it powered off I sent it back with a return form stating the issue and return stating refund, my tracking number indicates it was delivered on 6/20/2024, in a.m. and no one has returned my call after being told someone would call

  Business Response

  Date: 07/12/2024

  Dear ********, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Unfortunately, we were unable to locate a store order with the information provided.  Please email us the order number,model/product type, and tracking number in question.   We apologize for these issues.  Once we have this information, we'll be glad to help answer any questions you may have. If we can help further, please let us know. 
  Best Regards,      
  
  The Customer Support Team
  **********************

  Customer Answer

  Date: 07/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Refund has been received can close out case
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:03/24/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just received an email stating that I have a package on the way to be delivered Monday March 27th. I have no knowledge of who this company is and I also had a recent notification that Stamps.com was shipping something and nothing was received. Today I had about 7 transactions stating it was ********* which took ***** and I want to report this and get my money back

  Business Response

  Date: 03/31/2023

  Dear *********,
  
  We understand your concerns.  Endicia is not a shipper or a carrier such as the ********** or FedEx.  We are a software company and our product is software that provides the ability to print postage.  
  
  We recommend contacting the **** directly.  We understand your concerns about receiving this email and apologize for any misunderstanding.  The message that you received does not indicate that you have been charged for an Endicia product, but it may indicate that an Endicia.com customer is utilizing our service in order to ship a product to you. The possible customer may have used our software's "E-mail Tracking Information" option to send delivery confirmation to you about an item that you ordered from them.  Unfortunately, we do not have any additional information about this order or customer.   
  
  We do not charge transactions under the designator of Microsoft.   For cases such as these, and if you are concerned about fraudulent transactions, we recommend that you notify your bank as soon as possible.  Financial institutions have standard policies and procedures set in place to help their customers with these issues.  Refunds are handled by the bank or financial institution.   
  
  In regard to the shipment, the ************* ************** (****) handles the actual delivery of your items.  We would recommend contacting the sender directly or you can contact the **** directly at 1-800-ASK-**** or visit www.usps.com. You can obtain shipping information by speaking with a **** representative on the phone or by using the Track & Confirm tool on the **** web site.  
  
  Sincerely,
  
  *******************
  Customer Care Director
  **********************
  
  

• Initial Complaint

  Date:03/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company charges random charges that are not true! I have multiple charges thru out the year and it totals to $151.78. This company needs to refund everyone the are stealing from.

  Business Response

  Date: 03/17/2023

  Dear ********:
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  
  In researching this issue, we do not see any out-of-the-ordinary charges. We see that you are on a $0 shipper plan, and so you are not being charged any service fees, and the only charges we can see on your account in our records are routine purchases of postage for the prints that you have made.
  That being said, we do take your concerns seriously and invite you to contact us at ************************************ so that we can collaborate with you to see what charges you have seen that are concerning you and make it right if erroneous charges have indeed been posted to your payment method.
  If we can help further, please let us know.
  
  Best Regards,      
   
  *******************
  Customer Care Manager
  **********************