Complaints

This profile includes complaints for CarParts.com, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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CarParts.com, Inc. has 42 locations, listed below.

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• 

  CarParts.com, Inc.

  2050 W 190th St #400 Torrance, CA 90504-6228

  
• 

  Autoparts Warehouse

  2452 W Henrietta Rd Rochester, NY 14623

• 

  US Auto Parts

  1601 Bronxdale Avenue Bronx, NY 10462

• 

  Parts Train

  3716 Astoria Blvd Astoria, NY 11103-3657

• 

  CarParts.com, Inc.

  68902 National Rd Quaker City, OH 43773

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/07/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint In Summary:Defective auto part received refund/replacement unfairly denied.?Order Details: Company: CarParts.com Order Number: CPX251111414105890 Product: Window regulator Order Date: APR 21 2025 Amount Paid: $51.32 ?Problem Description: Received product with multiple defects: Motor non-functional. Does not roll up or roll down when power is applied to the motor terminals. Connector was broken directly out of the box, wire pulled out and unable to reinsert and remain placed inside the socket due to a cracked guide and terminal clip Alignment guide for window class guide was cracked Contacted CarParts.com requesting refund or replacement Company denied both, citing I did not opt into their shipping protection program At no point during checkout was I clearly prompted to opt into this program It is unreasonable and unfair to deny refund/replacement for a defective item, regardless of optional shipping insurance and in my humble opinion goes against basic consumer rights. ?Desired Resolution: Full refund of purchase price

  Customer Answer

  Date: 05/07/2025

  Issue has been resolved by the company and a full refund was made. I have no further complaints or information to provide. The company reviewed the issue in a prompt manner and am pleased with the results. 

• Initial Complaint

  Date:04/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 5 items from said website on April 3, 2025. My order was shipped through ***** tracking number #************. Order was split and I received 2 of the 3 packages. Per ***** the remaining package is lost/stolen which contains Steering Rack, Power. Part #RD28950002 for $188.99. Ive contacted customer service several times which is sourced out to the ***********. They are refusing a refund for the part I didnt receive. They are also claiming I declined shipping protection, which is a false statement bc I wasnt offered shipping protection. I paid over $72 in shipping and this Company said I was basically out of luck. Im requesting my money back on the part I didnt receive plus taxes and shipping .so that I may get this part elsewhere.

  

  Business Response

  Date: 04/26/2025

  Please accept our sincerest apologies for any trouble or inconvenience we have caused you. However, since the order is not covered by shipping protection, we're unable to process a claim for the part. Thus, may we advise you to coordinate with ***** as to the status of your shipment. Kindly let us know if you have other questions by calling our **************** Team at **************. Again, we apologize for the inconvenience.

• Initial Complaint

  Date:04/16/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a part nearly a month ago. They sent one item in the order. They overnight shipped a replacement that was lost in shipping and there system wont let them order another replacement.

  

  Business Response

  Date: 04/26/2025

  Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that a 2nd replacement (Order #********) has been processed, with no charge, and sent to you through ***** tracking#************ on Monday, 4/21/25 at 1:22 PM at your address in *************************************************************************. Kindly let us know if you have other questions by calling our **************** Team at **************. Again, we apologize for the inconvenience.

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made the purchase on April 11, 2025 for $221.78 for brake parts for my 2012 Malibu. At the time of purchase, the company promised shipping for that Monday. Saturday the shipping updated and showed Monday for half the order Friday for the rest. I even paid for worry free shipping. Monday 4/14 the shipping changed half on Wednesday and half on Friday. Only thats the the big issue, today 4/14, the company took an extra $160 out my account! Stating its an authorization hold but the product has already been fully paid for! Whats the hold for? Please help with my $160 and confirmation of my order.

  

  Business Response

  Date: 04/26/2025

  Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that no double charge was made to your account. Thus, you placed an order for a total authorization amount of $221.81 on 4/11/25 and was captured/charged on 4/12/25 ($61.31) and 4/14/25 ($160.50) as the parts were shipped out. Per the Order Confirmation Mail, "Note this is a pre-authorization only, not a final charge. You will be billed for each shipment as tracking information becomes available. For orders with multiple items, you may see incremental charges on your card as items can be dispatched from different warehouses. All charges will add up to your total order amount. You may track your order status here." Hence, no other charge has been made to your account. 
  
  Your order then was confirmed as delivered through ***** tracking#************ on Thursday, 4/17/25 at 11:55 AM and through **** tracking#********************** on April 16, 2025, 11:09 am at your address in *****************************************. Kindly let us know if you have other questions by calling our **************** Team at **************. Again, we apologize for the inconvenience.

• Initial Complaint

  Date:04/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased car parts from car ************************** $130 worth of parts. Just for them to all be wrong and take FOREVER to receive them. I requested a refund, returned the parts an its been almost a MONTH without my refund. Ive called and emailed the company and all they tell me is wait 2-3 more days, an Im sick of waiting for my refund!

  

  Business Response

  Date: 04/18/2025

  Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that you have been issued a refund for a total of $124.20 on 4/10/25 ($44.26) with Refund Transaction ID#********, ($39.97) with Refund Transaction ID#******** and ($39.97) with Refund Transaction ID#******** for your Order (ID#*********. Please check with your bank/credit card company and give them the transaction ID# as reference for the credit. They should be able to trace the refund using the reference number and the date. Kindly let us know if you have other questions by calling our **************** Team at **************. Again, we apologize for the inconvenience.

• Initial Complaint

  Date:04/08/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an electronic component (TCM) after returning the product because it didn't work for my vehicle. The company hasn't issued the appropriate refund.I've contacted them more than 10 times via email, but they haven't issued the appropriate refund.The solution for this case would be for this company to return the funds it's illegally withholding.This is a Email Copy ********************************************* Today is April 7th. I've been waiting for several days and haven't received a refund for an item I returned many days ****** NOT CONTINUE TO IGNORE THIS EMAIL Please pay attention to this email. It's the sixth I've sent you asking for a refund that should have been issued days ******'s a shame for you to have to contact you again so you can do what you need to do. Please issue the refund as soon as possible.

  

  Business Response

  Date: 04/18/2025

  Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that you have been issued a full refund of $128.22 on 3/18/25 with Refund Transaction ID#rgpehwe9 for your Order (ID#*********. Please check with your bank/credit card company and give them the transaction ID# as reference for the credit. They should be able to trace the refund using the reference number and the date. Kindly let us know if you have other questions by calling our **************** Team at **************. Again, we apologize for the inconvenience.

  Customer Answer

  Date: 04/20/2025

   
  Complaint: 23173599
  
  I am rejecting this response because:
  This company has very bad behavior because it doesn't address its customers' complaints, and I have to resort to threatening your reputation to get you to help me.
  
  This statement isn't true. None of my cards used for purchases received their refund. Then you should clarify exactly where the refund was deposited. Because none of my accounts have received the money. You should clarify where the money went via a private email.
  Sincerely,
  
  ***** ***** Domnguez

  

  Business Response

  Date: 05/03/2025

  Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that the full refund for $128.22 was issued to the same account used in placing the order with us, with Refund Transaction ID#rgpehwe9 as reference, on 3/18/25. Please check with your bank/credit card company and give them the transaction ID# as reference for the credit. They should be able to trace the refund using the reference number and the date. Kindly let us know if you have other questions by calling our **************** Team at **************. Again, we apologize for the inconvenience.

  Customer Answer

  Date: 05/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ***** Domnguez

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought parts for my vehicle and once I brought them to my mechanic it was discovered they would not work for vehicle I called and started the return process with carparts.com. They emailed me return labels and the shipping they are charging me to return the items was nearly $50 when the shipping I paid to get them to me was only $17.99.

  

  Business Response

  Date: 04/18/2025

  Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Thus, our record shows that the total amount for the shipping label which will be deducted from your refund is only $28.27 for the order that you want to return. You may either use the labels that we provided or use your own shipping company and just provide us with the return tracking# upon shipment. Our Policy, "Shipping costs will only be reimbursed if we made a shipping error or if the product was defective. Otherwise, the shipping cost will be deducted from your refund." Kindly let us know if you have other questions by calling our **************** Team at **************. Again, we apologize for the inconvenience. 

• Initial Complaint

  Date:04/04/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a part 3 weeks ago , paid for next day shipping and still have not received the part. Numerous calls , chats and emails to car ************************** and they give me the runaround, refuse to refund me and keep telling me they will contact me back and they do not contact back. **************** has been rude on the phone and belligerent. Worst experience ever.

  

  Business Response

  Date: 04/11/2025

  Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Thus, our record shows that your order is covered with Extend Shipping Protection and upon checking, your claim has been approved. Kindly coordinate with them as to the fulfillment of your claim. While a refund of $34.80 was issued to your account on 3/22/25 with Refund Transaction ID#******** as **********************. Please check with your bank/credit card company and give them the transaction ID# as reference for the credit. They should be able to trace the refund using the reference number and the date. Kindly let us know if you have other questions by calling our **************** Team at **************. Again, we apologize for the inconvenience.

• Initial Complaint

  Date:04/03/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I places an order with carparts.com on March *******, my total was the following Subtotal for parts $364.49 Shipping: $64.23 Tax:$34.32 Coupon: - $36.45 Order Total:$426.59 I ordered the wrong parts and decided to return the parts immediately on March 26th,2025. I received an email starting I would only get back $290.76. I understand paying for shipping back but I was charged taxes when I bought the parts and I am being told I am being charged taxes again for returning. How does that even make sense. They have received the parts and I am losing $135.83 which makes absolutely no sense. This company should be looked into, they are charging taxes for buying and returning a product. I believe that is illegal to do.

  

  Business Response

  Date: 04/11/2025

  Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that you have been issued a total refund of $296.07 through ZIP on 4/3/25 ($134.87), on 4/9/25 ($155.89) and on 4/11/25 ($5.31) for your returned Order (ID#*********. Kindly check with ZIP or your bank/credit card company.
  
  While the remaining $130.51 is for the: $22.68 (shipping label for part#RC28370010) + $37.99 (shipping label for Part#UA211590001) + $69.84 (original shipping cost). Kindly let us know if you have other questions by calling our **************** Team at **************. Again, we apologize for the inconvenience.

  Customer Answer

  Date: 04/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, although it took the business this complaint, 4 outgoing calls and 2 weeks ( past the 7 business days as said in their website ) to provide my refund. No reason, it should have taken 3 separate refunds and dates to provide my refund completely unacceptable. 
  
  Sincerely,
  
  ******** *******

• Initial Complaint

  Date:04/01/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Parts were ordered on 3/22/25. online order giving a delivery date of 3/25, received numerous emails throughout the week that delivery would be delayed one day then two days then 5days . last piece was reported to delivered on 4/1/25. I received package from carparts.com on that date .after opening my package [ supposedly two hub and bearing assemblies} I opened the box and found a bottle of bleach was delivered from the warehouse in ****************. this is a joke of a company. I will never do business with them again and would advise any one in need of parts to find a more reputable company. I received this bottle of bleach after I emailed the company and complained about the slow shipping . I guess they got the better of me, toke my money and run

  

  Business Response

  Date: 04/11/2025

  Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that you have been issued a Replacement (order ID#********* and part#JC283727 was delivered through **** tracking#********************** on April 8, 2025, 3:30 pm at your address in ************************************************************************. Kindly let us know if you have other questions by calling our **************** Team at **************. Again, we apologize for the inconvenience. 

  Customer Answer

  Date: 04/14/2025

   
  Complaint: 23147714
  
  I am rejecting this response because not satisfied with the service provided. shipment was completed 16 days after purchase , not the fast 3 day shipping advertised. I lost well over one week of work due to my downed truck. reshipment could at least have been overnight or *** but was still sent snail mail ******* The concerns of the company were very non caring.
  
  Sincerely,
  
  **** *******

  

  Business Response

  Date: 04/26/2025

  Please accept our sincerest apologies for any trouble or inconvenience we have caused you. However, the parts in your order are only available for ground shipping, and we dont have an expedited option for them at this time. We are limited by the available shipping methods for these specific parts. Rest assured though that actions are being taken to avoid future incident as such. Kindly let us know if you have other questions by calling our **************** Team at **************. Again, we apologize for the inconvenience. 

  Customer Answer

  Date: 04/28/2025

   
  Complaint: 23147714
  
  I am rejecting this response because:
  
  Sincerely,
  
  **** *******