Current Alerts For This Business
BBB files indicate that this business has a pattern of complaints. Specifically, consumer complaints allege in their complaints to BBB that the business is not responsive to their calls and emails. Furthermore, consumers allege that when they are promised a call back, they do not receive one. On February 15, 2023, BBB submitted a written request to the business encouraging them to address the pattern of complaints.
On March 1, 2023, the business responded to BBB's letter outlining the pattern of complaints with their plans to eliminate the pattern by working with their legal team to ensure complaints are handled in a timely manner. Furthermore, the business acknowledges that there was an issue with their payment processor which resulted in a legal case filing. The business has since then moved forward with different payment processors and are implementing protocols with their accounting department to expedite all refunds.
On March 20, 2023, the business filed Chapter 11 Bankruptcy. BBB continues to closely monitor consumer reports on this business.