Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I registered for a class the the have 30 days refund policy I never attended any class and requested for refund they dont send at first time and request dispute and received the amount of first payment of $357 for the month of January.The send the second payment for February again amount of $357 and request the refund Im still waitingMaybe the are going to send another payment for march

  Business Response

  Date: 02/18/2025

  Hi!

  Regarding this complaint, it originated from a purchase that Mr ****** made on a site created via our platform, not a purchase of any Kajabi offerings. Additionally, while we are involved with providing technical support for these sites that our customers create and sell from, we are not involved in its management or the creation of said site's terms and conditions. Lastly, after reviewing our records, we actually se Mr ****** reaching out to us for help and we are also in communication with the site owner. From what we see, Mr ****** already filed a dispute and as such the payment can no longer be refunded until the dispute is settled even with our help.
  
  Thanks!

• Initial Complaint

  Date:02/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of the transaction: February 02, 2024 Amount paid: $345.00 USD What the business committed to provide:************************ subscription access for a renewed period. However, I did not request or authorize this renewal. As soon as I saw the transaction in my credit card on Feb 3 2025, I cancelled it.Nature of the dispute:The company automatically renewed my subscription without my consent and without providing clear cancellation policies on their website. I was not notified in advance or given the opportunity to opt out. When I contacted customer support requesting a refund, they refused, citing non-refundable renewal policies that were not clearly communicated beforehand.Attempts to resolve the issue:I contacted PyImageSearch customer support regarding this issue, explaining that I did not authorize the renewal. However, they refused to issue a refund, stating that their policies do not allow for it, despite the lack of clear disclosure on their website.Impact and requested resolution:I am requesting a refund for the unauthorized charge. This experience has affected my trust in their business practices and will influence my decision to subscribe to any of their content in the future. If the company values its reputation and customer trust, they should honor refund requests in cases where users were not properly informed or did not consent to renewals.

  Business Response

  Date: 02/16/2025

  Hi,
  
  I am one of the managers of Kajabi Support. We understand that there may be concerns regarding the billing unauthorized renewal charge related to Derya Kicis course. We want to clarify that Kajabi serves solely as the hosting platform where the site and courses are uploaded. As such, we do not have control over transactions or refunds, as these are managed directly by the site owner, where they have their terms of agreement when it comes to refunds.
  
  Since this matter is between the site owner and the course member, we encourage the member to reach out to site support for further assistance at ************************* We hope this issue is resolved quickly and appreciate your understanding.

  Customer Answer

  Date: 02/16/2025

  Hi, thanks for your reply. I had already contacted with the site owner but unfortunately they replied me with an unacceptable offer. I do not want to use any of their product.

  i would kindly ask you to take the responsibility of this unreasonable charge and reinforce them to follow with refund.  Thanks a lot, Dr. ***** ****

  
  

  Business Response

  Date: 02/17/2025

  Hey there,
  
  Thank you for bringing this matter to our attention.
  
  We understand Dr. ****** concerns regarding the charge. However, as the transaction was made directly through the site owner, we are not authorized to process a refund on their behalf. That said, we will be reaching out to the site owner to discuss this matter further. Ultimately, any refund decisions remain at their discretion.
  
  Please let us know if any further clarification is needed.

  Customer Answer

  Date: 02/26/2025

  Hi, 
  Thank you for your response.
  Unfortunately, I am unable to accept this resolution, as it does not address my concerns regarding the charge. Since the transaction was processed through their platform, I expect them to take responsibility for resolving the matter directly. Please advise on the next steps for a formal dispute process.
  Looking forward to your prompt response.
  Best regards,

  Dr. ***** ****

• Initial Complaint

  Date:12/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have used Kajabi for years and love the product for the all in one solution and the time it saves me with automation and integrations. Not only that, but I have raved about you for years on my blog and show and socials and even interviewed *** before. I am a student of Brendons and Chalenes for 7+ years too.However, recently a support issue has gone on for 30+ emails for a simple upgrade from Kajabi Legacy plan to the 50% off for Black Friday So I have no choice but to send here with the hopes that finally someone in management gets involved, stops this from ever happening again (imagine. how many people you lost), and celebrate my persistence in helping myself and you in this All I Wanted was to Upgrade for 50% off, ensure the Kajabi Growth Plan is correct on screenshots and links sent (see attached) and not lose any of my products and pipelines etc on my way to be a Kajabi Hero It started with not having the upgrade option on my dashboard then went on to massive complication with Over 7 people replied in confusing ways, and nothing aligned to what I asked or the screenshots I am still at not having questions answered, confusion from your team not answering with what your Kajabi growth plan has on the general website, not answering questions, and over 5 people in the pot At this point, and way before, if I was you I would give me Kajabi Free for a year or even lifetime, and refund of the last year.I will let you decide if you send me an actual email with detailed reply to the right Kajabi Growth plan and comparison to my Legacy, cost overall and per month of the upgrade 2 options for 6 months vs a year, and and correct link to do ****** will understand my ***** in not blasting your team about this everywhere AND that I am already looking into migrating away from you forever to StanStore despite 7+ years. When I pay $2,400 per year for Kajabi for 7+ years and am treated like this (and others have undoubtedly experienced this)ps see 81 pages

  Business Response

  Date: 12/23/2024

  Hey there,
  
  Good day! We have reviewed the customer's ticket and, unfortunately, confirmed that she is not eligible for the promotion in question.
  
  This matter has been discussed with her in detail, and a Supervisor has already reached out to provide further clarification.
  
  Regarding refunds, we have not initiated any as the customer neither requested one nor indicated that she plans to cancel her subscription. She did mention exploring other plans within Kajabi, but no further action was specified on her part.
  
  Should you need additional information or clarification, please let us know.

• Initial Complaint

  Date:12/04/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I accidentally signed up for an membership and paid ****** When I was trying to get to an acct with a coach I work with. I notified them immediately. After an hour I got a ticket numer and nothing else. I left 5 phone messages. Numerous emails and nothing. I would like my money back that needs to go to my coach that I use ...she uses this service. This site is not customet friendly and their customer service is falling short. No reason I shouldn't have been contacted within a reasonable time frame. No one to speak to and no one has responded to my emails except giving me a ticket number that hasn't been resolved. It was an honest mistake. I do not have a business to use Kajabi. I will dispute with my bank but I think the BBB needs to know about this and their poor practices. Any help would be greatly appreciated.

• Initial Complaint

  Date:07/30/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 07/19/2024 this company charged my child support card for $88.00. I have no idea how the company gained access to my information. This company is a scam. I tried to contact the company directly after seeing the charge and received no reply after 3 attempts. I contacted my card company and had to cancel the card due to it becoming compromised.

• Initial Complaint

  Date:07/24/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am seeking one of my Kajabi accounts cancelled and the money refunded (the *********************** account) and the $100 coupon to be applied to my other account (the **************** account).I received an error message at the checkout screen of purchasing a Kajabi subscription and applying a $100 off coupon for the first month of service. I tried various email addresses and credit cards to get this to work, with little success due to an error with applying the $100 coupon code at checkout. Throughout this process, I created an additional account that I was unaware of (the *********************** account), which I would like cancelled and the money refunded. I also would like the $100 coupon applied to the **************** account, as customer service assured me already was (see supporting documentation of the email thread attached), however I was billed the full amount ($199) this past week, much to my disappointment. I was also billed $99 for the account that is unwanted, which apparently had the coupon applied to it instead.Customer support has been very slow to follow up, and the original request has been increasingly lost in the handoff of my support ticket to various other reps, who misconstrue the support ticket history and nearly cancelled the wrong account.

• Initial Complaint

  Date:05/03/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company charged my credit card on May 3rd without my knowledge. I haven't a clue who they are. i HAD TO CANCEL MY CREDIT CARD AND ALERT MYBANK!

• Initial Complaint

  Date:03/14/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I subscribed to an online platform to teach classes. I lost my log in credentials and tried to set up a new account. That account required me to confirm an email from the company- which I never received- so the account was never activated or used. I eventually found the log in for the 1st account and got back into that one and was charged on 2/14/24 for 30 day subscription. I notified the company to cancel the other account as it had never been confirmed and I was not using it (this was all during the trial period) the could/would not cancel it, charged me for it 2/26/24 after my repeated attempts to cancel then cancelled the account on I was using and charged me again to re-access it on 2/29/24 A total of $597 in 2 weeks for service that is priced at $199 every 30 days. I have contacted the Business via telephone and email multiple times and received no resolution or response. I cancelled my account before the 30 day paid period as this company is dishonest and unorganized. I would like a FULL refund of all 3 fees as I had to switch to another provider.

• Initial Complaint

  Date:01/30/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I joined Kajabi on 01/09/2024. On the 23rd I sold my first course for $597 via Kajabi Payments As of today I have opened two tickets trying to get a date on just the payment being released. It's been a week. No one can tell me any information. I have spent over an hour in chat with representatives to no avail.I want my payment released and I want an extra month free or discounted because this is awful.

• Initial Complaint

  Date:12/24/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Kajabi ad ( entire site) attached itself to a text message that I sent to a relative. Seriously?? I have no idea where it came from, I've never heard of this business and this is unacceptable. I've never had a business slither in and actually not just text me their ad,but actually ATTACH to my personal text so I cannot block it. REMOVE my information!!