Business ProfileforPan American Properties

This company is a joke. I moved in June 1st 2023 and been having issues ever since. The first incident was upon moving in I had the gas company to come out to light my pilot, the water heater and the furnace the gas company red flag my water heater saying in need to be replaced I was told to put in a maintenance ticket to have it replaced they came out and just lit it for 10 months I was inhaling fumes could have died I called the gas company to check if I had a leak to my surprise they red flag my water heater again and told me why I been sick and what save me was I kept my windows and ceiling fans on. I emailed the company and put in a maintenance ticket and left an emergency voicemail was told the next morning that they will investigate why my water heater was not changed out. For 5 days I went without hot water refused to pay rent until they compensate me they didnt replace my water heater until I got housing protection involved and code enforcement so I got harassed and was charged late charges and renter insurance when I have they refused to take the charges off. Also I complained about tenants parking in front of my garage took pictures and gave them the address of who it was what they did was take my email and picture and sent it to the whole complex now they all know my name and address and unit number and I know theres because of all the replies I was getting they dont care about there tenants and put them in ***** way. They do not keep theses units clean over here at all maggots roaches dog p*** all on the grounds refused to replace burned up trash cans thats been like that since I moved in. I a lot of violations in my unit waiting for them to be fixed but I get a threatening email of eviction and a lock out of my account instead of doing the right thing. I hired a lawyer for my sickness that I occurred and the long time illness on my health and in the meantime going to fight the eviction as well. Do not rent from this company bad people.

We further investigated this and our findings were that, tenant placed a work order 05/30/23 regarding the water heater and ticket. After our team took the work order and called we corrected the address needing service. That same day we sent our vendor afterhours to check the ticket provided. Please note the ticket provided indicates that the gas was never shut off in the unit.Once our vendor arrived after hours they Inspected the water heater, Vacuum/ cleaned all air vents and indicated there was no hazard in the conditions of the water heater at that time. We have not received a work order from the tenant for the water heater since May 2023. The latest work order received was March 2024. Tenant called Thursday after hours. We responded to schedule appointment Friday and did not receive a response from tenant. We followed up Monday and scheduled with tenants soonest available. Pan American credited tenant for this process. Please note if there was indeed a hazard with the water heater *********** would have locked the meters. Meters were never locked.