Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/21/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a phone call from what I thought was the *****************. They called to confirm the model number on our machine. Awhile later I received a package from what I thought was the *****************. After opening I realized it was NOT from ***************** but from US Postage Meter Center, a company we do not do business with. There was an invoice in there charging us $536.53! I called on April 7, **************************************************************************** to discuss sending them back. I received no phone call. I want to send these products back at THEIR expense and I want the invoice deleted.

  Business Response

  Date: 04/28/2025

  Thank you for bringing this customer's concerns to our attention. We already reached out to the customer and issued a call tag to pick up the product. As soon us we receive the return we will credit their account.
  
  US Postage Meter Center, **** was operating in ********** since 1984 and incorporated in1999 and has been committed to providing over ***** customers with the highest standards of service possible. However,when you deal with that many customers for over 40 years, we understand that here and there we get some complaints. When we get complaints, we make sure we address the issue, and we will do our best to prevent it from happening again. To help us communicate better and eliminate misunderstandings,we always ship the orders only after the customer confirms them. We call our customers more than once and confirm their orders, provide them with their customer number and order confirmation number, as well as our customer service name and phone number. Again, to ensure the best possible customer service, our sales **** always introduce themselves and give our company name when calling any current or prospective customers. Our company name and address are also clearly displayed in all our correspondences, including packages, packing lists,sales orders, and invoices. Whenever we have this kind of issue, our collections department reaches out to the customer to explain when and how the order was confirmed and shipped and asks if they don't need it to return the supplies. Once the supplies are returned, our marketing team ensures they are removed from all future marketing phone calls, emails, and physical mailings. Our calls are also randomly recorded for training purposes,and if we have them, we offer to listen to them. Please feel free to contact us directly if you have any additional questions or concerns in this matter.

  Customer Answer

  Date: 04/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:11/06/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company called and asked the model of our Pitney ***** machine and to confirm our address and informed us that they were shipping us ink. They misrepresented themselves as an approved vendor and never asked if we would like to order ink with them. We did receive ink, which we returned to sender, and were invoiced. This company uses predatory practices to try and trick companies into doing business with them and we want others to be made aware of this, and we wish to no longer ever be contacted by these charlatans.

  Business Response

  Date: 11/21/2024

  Postage Meter Center received the above-referenced customer complaints on October 10, 2024.
  After reviewing all the case notes and supporting documents regarding the customer's claim, we found it necessary to respond and resolve the issue. At this point, as shown on their complaint they are returning the supplies and as soon as we received the returned product we will close their accoun. Their account will also be removed from all future marketing phone calls, emails, and physical mailings.
  US Postage Meter Center is committed to providing over 40, 000 customers with the highest standards of service possible for the last 35 years.However, when you deal with that many customers, we understand that here and there we get some complaints, and we try our best to resolve them. To help us communicate better and to eliminate misunderstandings on our part, again we always ship the orders only after theyre confirmed by the customer. We call our customers more than once and confirm their orders, provide them with their customer number, and order confirmation number, and give them our customer service name and phone number. Also to ensure the best possible customer service our sales team always introduce themselves and give our company name when calling any current or prospective customers. Our company name and address are also clearly displayed in all our correspondence including packages,packing lists, sales orders, and invoices. Whenever we have this kind of issue our collections department reaches out to the customer to explain when and how the order was confirmed and shipped and asks if they don't need it to return the supplies. Our calls are randomly recorded for training purposes, and we offer to listen to them. We sincerely regret any inconvenience this issue may have caused. Please feel free to contact us directly if you have any additional questions or concerns in this matter.

  Customer Answer

  Date: 12/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *****

• Initial Complaint

  Date:11/06/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company has called multiple times telling us we are on autoship for ink supplies. We have told the repeatedly we use another company and to take us off their mailing/call list. The calls keep coming. We are unable to block their number with our phone provider to reduce the nuisance calls, but they have hidden their number from Ring Central so we cannot stop the calls.

  Business Response

  Date: 11/21/2024

  Your concerns regarding a recent complaint have been brought to our attention and addressed internally with the salesperson serving your
  location. We understand your concerns and will continue in our efforts to ensure future sales are handled to our customers satisfaction.
  Please accept our apology. We contacted our marketing team to ensure you are removed from all future marketing phone calls, emails, and physical mailings. We have also deleted all contacts associated with your company from our system.

• Initial Complaint

  Date:11/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This Company cold called our general line ***resenting themselves to our receptionist as someone from or associated with our mail machine provider Pitney *****. Their *** confirmed the mail machine model and said she was shipping us ink. There was no formal ordering process and there was no mention of price or cost to us. Several days later a package arrived with ink and cleaning supplies with NO INOVICE. A week or two later an invoice showed up for nearly $500 for ink/maintenance kit/shipping. I called the company to discuss the issue, left a voicemail and did not hear back. Days later I called talked to a "****" who said she would have to have someone call me back. No one called. I am shipping the product back to the ** box on the invoice. I'm unclear if this matter is resolved and from reading the other complaints it appears this is how the company operates.

  Business Response

  Date: 11/21/2024

  Thank you for bringing this customer's complaint to our attention. We apologize for the negative experience, Our records show the customer returned the product and their account is currentley closed. 
  Best regards.
  

• Initial Complaint

  Date:09/17/2024

  Type:Order Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company called to verify that our postage meter was working ******* and asked for the Office Manager's name. They then shipped us office products we did not order. Soon after they sent us a bill. When we didn't pay they called to tell us we owed them late fees. We told them that the products we received were never ordered. They then asked us to send the products back to them even though, by law, we aren't required to.

  Business Response

  Date: 09/19/2024

  Postage Meter Center received the above-referenced customer complaints on September 17, 2024.
  After reviewing all the case notes and supporting documents regarding the customer's claim, we found it necessary to respond and resolve the issue. At this point, our record shows that the client has been contacted and returned the supplies and their account is closed. Their account is removed from all future marketing phone calls, emails, and physical mailings.
  US Postage Meter Center is committed to providing over ****** customers with the highest standards of service possible for the last 35 years.However, when you deal with that many customers, we understand that here and there we get some complaints, and we try our best to resolve them. To help us communicate better and to eliminate misunderstandings on our part, we always ship the orders only after theyre confirmed by the customer. We call our customers more than once and confirm their orders, provide them with their customer number, and order confirmation number, and give them our customer service name and phone number. Also to ensure the best possible customer service our sales **** always introduce themselves and give our company name when calling any current or prospective customers. Our company name and address are also clearly displayed in all our correspondence including packages,packing lists, sales orders, and invoices. Whenever we have this kind of issue our collections department reaches out to the customer to explain when and how the order was confirmed and shipped and asks if they don't need it to return the supplies. Our calls are randomly recorded for training purposes, and we offer to listen to them. We sincerely regret any inconvenience this issue may have caused. Please feel free to contact us directly if you have any additional questions or concerns in this matter.

  Customer Answer

  Date: 10/03/2024

   
  Complaint: 22234529
  
  I am rejecting this response because:

  I was never told how or when the order was submitted and they never confirmed the order before it was sent. They then tried to make us pay to ship the products back to them. I'm concerned that they are just scamming small companies. I guaranty that they can't prove we ever contacted them.

  
  Sincerely,
  
  ********* ******

• Initial Complaint

  Date:09/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Someone from this company called me early last month and asked me to confirm what model of postage meter we had, but that was it. Later that month, I received a package of ink cartridges and an ink maintenance kit that I did not order. I just got the invoice for it today and, upon doing some research, found out that this happens to a lot of people. I haven't opened anything and would like to return the items via a prepaid label from the company. I would like whatever account I have open to be terminated, and I would like to no longer be contacted after returning the items.

• Initial Complaint

  Date:09/06/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received product we did not order and cannot use. Received a call from vendor, asking to verify the make and model of our postage machine. Caller led the person who answered the phone to believe that they were with our postage meter service. We then receive an invoice for highly overpriced product that we DID NOT order and CAN NOT use. Complete scam. Considering the volume of complaints on here for the exact same issue, I am wondering why they haven't been shut down.

  Business Response

  Date: 09/09/2024

  US Postage Meter Center received the above-referenced customer complaints regarding one incident and appreciates the opportunity to respond. At this point, our record shows no money exchange was made to issue a refund. We tried to contact ***** *****, and we spoke with **** ****** and issued a call tag. Since we tracked the package,and it shows that it's on its way we already credited and closed their account. US **************************************************************** is committed to providing over 40 thousand customers with the highest standards of service possible for the last 36 years. However, when you deal with that many customers, we understand that here and there we get some complaints, and we try our best to resolve the complaints. As BBB is mainly structured to collect customer complaints and it doesn't show positive feedback sometimes compared to the number of customers we serve a few complaints seem too many and give the wrong impression of our business. To help us communicate better and to eliminate misunderstandings on our part, we always ship the orders only after the customer confirms it. We call our customers more than once to confirm their orders, provide them with their customer number, and order confirmation number, and give them our customer service name and phone number. Also to ensure the best possible customer service our sales **** always introduce themselves and give our company name when calling any current or prospective customers. Our company name and address are also clearly displayed in all our correspondence including packages,packing lists, sales orders, and invoices. Whenever we have this kind of issue our collections department reaches out to the customer to explain when and how the order was confirmed and shipped and asks if they don't need it to return the supplies. Our calls are randomly recorded for training purposes, and we offer to listen to them. We sincerely regret any inconvenience this issue may have caused. Please feel free to contact us directly if you have any additional questions or concerns in this matter.

  Customer Answer

  Date: 10/02/2024

   
  Complaint: 22203177
  
  I am rejecting this response because:

  This was clearly a "fishing expedition" on the part of this business.  The scenario that they describe above is not a true account of what happened.  They called, letting us believe that they are with the US ************ and would like to check the make and model of our postage machine.  They then thank you, hang up, and proceed to ship outrageously overpriced supplies, based on the information that they received from whoever answered the phone - NOT BECAUSE WE PLACED AN ORDER!!  Then, once the supplies are received, they will hope that the run around they give you on the phone will cause you to keep the supplies and just pay the bill.  It took over a week to get a return authorization - for supplies we did not order!  Then we were threatened if we chose not to pay the bill.  ************ is a scam, a sham, and has extremely shady business practices.   The fact that no money was exchanged is very much beside the point.  I wonder how many businesses were suckered in to receiving un-ordered supplies, then stuck paying the bill.  Something should be done.

  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 10/11/2024

  We believe that unfair complaints like this misled our other valued customers and we believe this is wrong and we need to respond. Again, to help us communicate better and to eliminate misunderstanding on our part, our sales **** always introduce themselves and give our company name when calling any current or prospective customers. Our company name and address are also clearly displayed on all our correspondences including packages, packing list, sales orders, and invoices.
  we call all our customers more than once and confirm their orders, provide them with their customer number, order confirmation number, and provide them with our customer service name and phone number. We always ship the orders only after its confirmed by the customer. To ensure the best possible customer service if there is any issue or misunderstanding, our collections department reache out to the customer explained it to them when and how the order was confirmed and shipped and asked the customers if they are not satisfied to return the supplies. We also explain to them that our calls are randomly recorded for training purposes and offer them to listen to it. US Postage Meter Center, **** committed in providing with the highest standards of service possible. 

  At this point we did everything we can to resolve the issue. Please BBB or the customer free to contact our customer relations department directley, if you have any additional questions or concerns in this matter.

   

  Customer Answer

  Date: 11/22/2024

   
  Complaint: 22203177
  
  I am rejecting this response because they are not being transparent about how this happened.  We DID NOT call them to order ANYTHING!  They called us, under the guise of a post office representative to "verify the model number" of our postage meter.  ONLY THEN did they ship the unwanted, extremely overpriced product, which was followed by the invoice.  When we disputed the invoice, we were threatened with collection.

  This is a horribly shady business practice and deserves to be called out for it.

  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:08/13/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business contacted our reception line and stated they were going to ship us ink for our Pitney ***** machine. They misrepresented themselves as a vendor that services our machine. They did in fact, ship us two ink cartridges and an ink "maintenance kit", all of which, we did NOT actually order. They cold called our business and stated they were sending us ink, I did not request this, and they did not explain that they are not contracted with us. We are sending this back. We did NOT order this. You cannot call somewhere, say you are sending ink, and then just bill us for it without us requesting the order. I did NOT order this! Stop scamming people!

  Business Response

  Date: 08/16/2024

  After reviewing all communications and supporting documents regarding the above complaint we found it necessary to respond.US Postage Meter Center has made attempts to contact the client to work with and clear up the issue regarding the above complaint. The customer already promised to return the supplies.  At this point, we are waiting for the rturns and as soon us we receive the supplies we will credited their invoice to zero balance, and we will closed the account.

  Again, US Postage Meter Center, **** is committed to providing over ****** customers with the highest standards of service possible for the last 33 years. However, when you deal with that many customers and due to many orders, we understand that here and there we get some complaints. And when we get complaints, we make sure we address the issue, and we will do our best to prevent it from happening again. To help us communicate better and eliminate misunderstandings on our part, we always ship the orders only after they are confirmed by the customer. We call our customers more than once and confirm their orders,provide them with their customer number, and order confirmation number, and give them our customer service name and phone number. Again, to ensure the best possible customer service our sales **** always introduce themselves and give our company name when calling any current or prospective customers. Our company name and address are also clearly displayed on all our correspondences including packages, packing lists, sales orders, and invoices. Whenever we have this kind of issue our collections department reached out to the customer explain when and how the order was confirmed and shipped and asks if they don't need it to return the supplies. Once the supplies are returned our marketing team ensures they are removed from all future marketing phone calls, emails,and physical mailings. We also delete all contacts associated with the company from our system. Our calls are also randomly recorded for training purposes, and as we did to this client, we offer them to listen to it. US Postage Meter Center, **** is committed in providing with the highest standards of service possible. We sincerely regret any inconvenience this issue may have caused. Please feel free to contact us directly if you have any additional questions or concerns in this matter.

  Customer Answer

  Date: 09/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:08/06/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company pretended to be our mail meter service and shipped us unwanted product and billed us.

  Business Response

  Date: 08/26/2024

  
  Thank you for your email. We take customer satisfaction seriously. Based on the information provided we couldn't locate the customer in our system.
  We called the *************************** to request additional information and we were told she is the only one who knows about the case and she is out for three weeks vacation. We are still waiting to hear from here to address the issue.

  Customer Answer

  Date: 09/11/2024

   
  Complaint: 22095921
  
  I am rejecting this response because:

  A women by the name of ***** called and pretended like she was our postage meter company and wanted to verify the type of postage machine we had and asked for my name (which I gave her). We ended the call. The following week she called and said she was mailing out our ink cartridge and we should receive it soon. Again, not realizing this was NOT our postage machine company, I said ok. As I hung up it clicked that this was not our postage meter company and a scam because they did the same thing to us in a previous year. They sent us the ink and billed us for it. I sent it back to them and asked not to be contacted again. I was able to go into our phone system log and recall the number so that I could call her back to confront her. I said "do not send the ink, you are not our postage meter company and stop calling and pretending you are" She then hung up on me. I do not want to be contacted by them ever again and should not trick people into buying there products. 

  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 10/02/2024

  We checked our system and we do not have any transaction record or customer information in our system. However, your concerns regarding your complaint have been brought to the attention of senior management responsible for sales operations.  We have a strict quality check procedure in place and this will be addressed internally with the sales person in question. We understand your concerns and will continue in our efforts to ensure future sales calls handled to our valued customers satisfaction.

  Please let me know if there is anything further, we can assist you with. 

  Customer Answer

  Date: 10/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:05/17/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company sent out products for a postage machine, not even for the model we use, along with the invoice. Problem is we did not order any products from them and have no idea who this company is. When called they claimed we did order it which is complete fabrication since we get all of our products for the machine from the service provider which is included under our current service contract. So now I have to pay to ship the material back to them. Sounds like a great business model, send out products to everyone and demand payment or have you pay to send it back. If they would like their unsolicited products back they should send me a prepaid return box.

  Business Response

  Date: 05/20/2024

  US Postage Meter Center received the above-referenced customer complaints regarding one incident and appreciates the opportunity to respond. At this point we issued a call tag and as soon as we receive the return we will close their account. US **************************************************************** is committed to providing over ***** customers with the highest standards of service possible for the last 35 years. However, when you deal with that many customers we understand that here and there we get some complaints and we try our best to resolve them. As BBB is mainly structured to collect customer complaints and it doesn't show positive feedback sometimes a few customer complaints seem to give a wrong impression of our business. To help us communicate better and to eliminate misunderstandings on our part, we always ship the orders only after it's confirmed by the customer. We call our customers more than once and confirm their orders, provide them with their customer number, and order confirmation number, and give them our customer service name and phone number. Also to ensure the best possible customer service our sales reps always introduce themselves and give our company name when calling any current or prospective customers. Our company name and address are also clearly displayed on all our correspondences including packages, packing lists, sales orders, and invoices. Whenever we have this kind of issue our collections department reaches out to the customer explains when and how the order was confirmed and shipped and asks if they don't need it to return the supplies. Our calls are randomly recorded for training purposes and we offer them to listen to them. We sincerely regret any inconvenience this issue may have caused. Please feel free to contact us directly if you have any additional questions or concerns in this matter.

  Customer Answer

  Date: 06/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************