ComplaintsforU.S. Postage Meter Center, Inc.

Office Supplies Sales by Phone

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Initial Complaint
05/17/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
This company sent out products for a postage machine, not even for the model we use, along with the invoice. Problem is we did not order any products from them and have no idea who this company is. When called they claimed we did order it which is complete fabrication since we get all of our products for the machine from the service provider which is included under our current service contract. So now I have to pay to ship the material back to them. Sounds like a great business model, send out products to everyone and demand payment or have you pay to send it back. If they would like their unsolicited products back they should send me a prepaid return box.
Business response
05/20/2024
US Postage Meter Center received the above-referenced customer complaints regarding one incident and appreciates the opportunity to respond. At this point we issued a call tag and as soon as we receive the return we will close their account. US **************************************************************** is committed to providing over ***** customers with the highest standards of service possible for the last 35 years. However, when you deal with that many customers we understand that here and there we get some complaints and we try our best to resolve them. As BBB is mainly structured to collect customer complaints and it doesn't show positive feedback sometimes a few customer complaints seem to give a wrong impression of our business. To help us communicate better and to eliminate misunderstandings on our part, we always ship the orders only after it's confirmed by the customer. We call our customers more than once and confirm their orders, provide them with their customer number, and order confirmation number, and give them our customer service name and phone number. Also to ensure the best possible customer service our sales reps always introduce themselves and give our company name when calling any current or prospective customers. Our company name and address are also clearly displayed on all our correspondences including packages, packing lists, sales orders, and invoices. Whenever we have this kind of issue our collections department reaches out to the customer explains when and how the order was confirmed and shipped and asks if they don't need it to return the supplies. Our calls are randomly recorded for training purposes and we offer them to listen to them. We sincerely regret any inconvenience this issue may have caused. Please feel free to contact us directly if you have any additional questions or concerns in this matter.
Customer response
06/03/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
05/17/2024
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
We received a call from US Postage Meter Center, **** inquiring about our ink supply for our postage machine. We talked on the phone with them as they were discussing the new postage rate increases that we were aware of. We then received a package in the mail on 4/27/24 that we DID NOT ORDER. We now have an invoice for the order that again was not ordered by us. We have contacted the vendor and there is no response. In reading the other concerns other customers have, we wanted to make sure to get it on record that an attempt was made to send us something we did not order. We want to send the product back and have the charges removed and our account closed as we did not open one.
Business response
05/20/2024
US Postage Meter Center received the above-referenced customer complaints regarding one incident and appreciates the opportunity to respond. At this as customer is returning the supplies, soon as we receive it we will close their account. US **************************************************************** is committed to providing over ***** customers with the highest standards of service possible for the last 35 years. However, when you deal with that many customers we understand that here and there we get some complaints and we try our best to resolve them. As BBB is mainly structured to collect customer complaints and it doesn't show positive feedbacks from most satisfied customers, sometimes a few complaints give the wrong impression of our business. To help us communicate better and to eliminate misunderstandings on our part, we always ship the orders only after theyre confirmed by the customer. We call our customers more than once and confirm their orders, provide them with their customer number, and order confirmation number, and give them our customer service name and phone number. Also to ensure the best possible customer service our sales reps always introduce themselves and give our company name when calling any current or prospective customers. Our company name and address are also clearly displayed in all our correspondences including packages, packing lists, sales orders, and invoices. Whenever we have this kind of issue our collections department reaches out to the customer to explain when and how the order was confirmed and shipped and asks if they don't need it to return the supplies. Our calls are randomly recorded for training purposes, and we offer to listen to them. We sincerely regret any inconvenience this issue may have caused. Please feel free to contact us directly if you have any additional questions or concerns in this matter.
Customer response
06/03/2024

Complaint: 21706001

I am rejecting this response because: we did not order anything and were not advised that they were sending anything. We already have a vendor and had already placed an order with them a few weeks prior. Whenever we have a new vendor we are to instruct them to fill out our vendor application to get them into our system. Our employees know to order from our vendor list and if not they are to contact our ********************* to get the vendor set up. We do not want to close this case until we know our account is closed and that they will not contact us again.

Sincerely,

*******************************
Business response
06/13/2024
At this point, our record shows we received the returned supplies and the customer's account was closed. The customer was also removed from our contact list.
Customer response
06/25/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
04/29/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This company called, asked to confirm mailing address and postbase model #. Never was I told I was ordering anything, and lack of their communication had me under the presumption they were my normAl carrier. I received a box of cheap knock off electronic cleaning stuff, that was also charged $90 on the invoice for, they also sent an ink that wasn't even for my machine. Called the company and was put on hold for 5 mins before I HUNG UP. Im mailing this product back and expect them to take me off their call log and write off the fraudulent invoice. Customer # *****. Would be noce yo not be contacted by this company again!
Business response
05/01/2024
US Postage Meter Center received the above referenced customer complaints regarding one incident and appreciates the opportunity to respond. We reached out to the customer and at this point the customer returned the supplies and their account with us is closed. US Postage Meter Center, is located in ********** and committed in providing over ****** customers with the highest standards of service possible for the last 35 years. However, when you deal with that many customers we understand that here and there we get some complaints and we try to our best to resolve it. To help us communicate better and to eliminate misunderstanding on our part, we always ship the orders only after its confirmed by the customer. We call our customers more than once and confirm their orders, provide them with their customer number, order confirmation number, and give them our customer service name and phone number. Also in order to ensure the best possible customer service our sales reps always introduce themselves and give our company name when calling any current or prospective customers. Our company name and address is also clearly displayed on all our correspondences including packages, packing list, sales orders and invoices. Whenever we have this kind of issue our collections department reached out to the customer explain when and how the order was confirmed and shipped and ask if they don't need it to return the supplies. Our calls are randomly recorded for training purposes and we offer them to listen to it. We sincerely regrets any inconvenience this issue may have caused. Please feel free to contact us directly if you have any additional questions or concerns in this matter.
Initial Complaint
04/21/2024
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
We received products from US Postage Meter Center, *** that were not ordered or approved by anyone within our company. The Customer PO doesn't even match any of our employees. We received an invoice for the supplies, and upon receipt, I attempted to call the business via the phone number listed on their invoice **************. No one answered, and it went to voice mail to leave a message. We would like for them to provide us with a return shipping label (so we can return their unwanted product), since we never ordered the product anyway. I believe this is a scam that preys on businesses that use postage meters and hope that their invoices get processed without being investigated. Hopefully, businesses like this will be closed down for scamming.
Business response
04/23/2024
US Postage Meter Center received the above referenced customer complaints regarding one incident and appreciates the opportunity to respond. We called and talked to the customer and we issued a call tag for the pickup. Tracking # 1Z9315849062860107. US Postage Meter Center, is located in ********** and committed in providing over ****** customers with the highest standards of service possible for the last 40 years. However, when you deal with that many customers we understand that here and there we get some complaints and we try to our best to resolve it. To help us communicate better and to eliminate misunderstanding on our part, we always ship the orders only after its confirmed by the customer. We call our customers more than once and confirm their orders, provide them with their customer number, order confirmation number, and give them our customer service name and phone number. Also in order to ensure the best possible customer service our sales reps always introduce themselves and give our company name when calling any current or prospective customers. Our company name and address is also clearly displayed on all our correspondences including packages, packing list, sales orders and invoices. Whenever we have this kind of issue our collections department reached out to the customer explain when and how the order was confirmed and shipped and ask if they don't need it to return the supplies. Our calls are randomly recorded for training purposes and we offer them to listen to it. We sincerely regrets any inconvenience this issue may have caused. Please feel free to contact us directly if you have any additional questions or concerns in this matter.
Customer response
05/17/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
02/12/2024
Complaint Type:
Order Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
1/31/2024 Package arrived that no one ordered. We asked for this to be stopped back in August 2023 but that obviously didn't work. Reached out to the company and was put into contact with *******. I asked for a copy of the contract we signed for this service and it was relayed to me it would have been a verbal contract. I told ******* we were shipping this package back today and she promptly responded that we would be charged a restocking fee for something we NEVER ordered! This is a total SCAM!!!Customer ID#***** We want no further contact from this SCAM of a company!
Business response
02/20/2024

US Postage Meter Center received the above referenced customer complaints regarding one incident and appreciates the opportunity to respond. At this point the customer returned the supplies and their account with us is closed. US Postage Meter Center, is located in ********** and committed in providing over ****** customers with the highest standards of service possible for the last 35 years. However, when you deal with that many customers we understand that here and there we get some complaints and we try to our best to resolve it. To help us communicate better and to eliminate misunderstanding on our part, we always ship the orders only after its confirmed by the customer. We call our customers more than once and confirm their orders, provide them with their customer number, order confirmation number, and give them our customer service name and phone number. Also in order to ensure the best possible customer service our sales reps always introduce themselves and give our company name when calling any current or prospective customers. Our company name and address is also clearly displayed on all our correspondences including packages, packing list, sales orders and invoices. Whenever we have this kind of issue our collections department reached out to the customer explain when and how the order was confirmed and shipped and ask if they don't need it to return the supplies. Our calls are randomly recorded for training purposes and we offer them to listen to it. We sincerely regrets any inconvenience this issue may have caused. Please feel free to contact us directly if you have any additional questions or concerns in this matter.
Customer response
02/28/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
01/19/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
A representative from the company called before Thanksgiving to confirm what type of postage equipment we had. Then on 12/1/23 a package arrived containing 2 ink cartridges ( not for our postage machine) and 6 envelope moisteners. We do not even use envelope moisteners as we have self adhesive envelopes. I did not order these things, I order ALL our supplies from Pitney ***** as that is where ******** our equipment from. I have never heard of this company, we are Union based in *********. I received an invoice for the materials on 12/12/23 and I called them to get a return address to send the inventory back and they said I would get a call back. I have not received a call back and I called again today and was told the same thing. I'm returning the inventory and I just do not want to pay the $470.41 they say I owe them, especially since I NEVER order these things and I can not use them.
Business response
01/22/2024
We contacted the customer and they are returning the supplies. As soon as we receive the supplies we will close their account.
Customer response
02/06/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. AS long as I get confirmation that they received the goods back and have closed my account.

Sincerely,

*********************************
Initial Complaint
01/09/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
We received a package from an unknown carrier with the wrong type of postage ink for our machine and some type of cleaning product. We never ordered anything of this. They called us requesting payment for almost $200 for items we never purchased. They are saying we order on the phone which we never do. We order our postage ink through our postage meter company Pitney *****. They are harassing us for money that we do not owe. These people have nothing better to do with their lives.
Business response
01/16/2024
U.S Postage Meter Center received the above referenced customer complaints regarding one incident and appreciates the opportunity to respond. U.S. Postage Meter Center, *** is located in ********** and committed in providing over 40K customers with the highest standards of service possible for the last 34 years. However, when you deal with that many customers we understand that here and there we get some complaints and we try to our best to resolve it. To help us communicate better and to eliminate misunderstanding on our part, we always ship the orders only after its confirmed by the customer. We call our customers more than once and confirm their orders, provide them with their customer number, order confirmation number, and give them our customer service name and phone number. Again in order to ensure the best possible customer service our sales reps always introduce themselves and give our company name when calling any current or prospective customers. Our company name and address is also clearly displayed on all our correspondences including packages, packing list, sales orders and invoices. Whenever we have this kind of issue our collections department reached out to the customer explain when and how the order was confirmed and shipped and ask if they don't need it to return the supplies. Our calls are randomly recorded for training purposes and we offer them to listen to it. U.S. Postage Meter Center, Inc. is committed in providing with the highest standards of service possible. We sincerely regrets any inconvenience this issue may have caused. At this point the customer has open balance and as soon as we receive the returned product we will close their account.
Initial Complaint
10/26/2023
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
10/18/2023 A PACKAGE ARRIVED THAT WE DID NOT ORDER! THEY WANT US TO PAY THE INVOICE FOR ITEMS THEY SHIPPED TO US BUT DID NOT ORDER! THIS COMPANY IS A SCAM
Business response
11/03/2023
Our record shows the supplies were returned, and their account is closed with zero balance..
Initial Complaint
10/25/2023
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This company called and represented themselves as confirming information for our postage meter company - they pretended they were the company ******** from. We subsequently received meter supplies we didn't order and an invoice for them. When we called US Postage Meter Center, they said our representative wasn't available and they would call us back. They did not. When we called again, they tried to tell us the same thing. All we wanted was an address to return the unwanted items. We are shipping the items back and are concerned they will continue to bill us.
Business response
11/03/2023
According to our record the company returned the supplies, and we closed their account with zero balance.
We called and left them a message to call back to explain to how the order was confirmed and shipped.
Initial Complaint
08/10/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Invoice #U109942 Company is charging us when we are attempting to send back the remainder of the items. Was informed the person (*****) who originally refused our return is no longer employed due to mistreatment of customers but still refusing to drop balance even if items are returned. Was threatened with collections getting involved if we did not pay. How is this acceptable? You would think after letting someone go for how they treated customers would be a sign that our business is one of those customers. Called once again and spoke to I believe it was ******* and she was attempting to send me to ***** to resolve the issue until I pointed out that she had just told me she was no longer there and her story changed to oh yes she is no longer here. Called two weeks later and the receptionist insisted that ***** was only on vacation. No one has their story straight. Was told they could not honor the return we originally did of the 2 cartridges they only allowed us to send back, if they wanted after already receiving said return but she was being nice and did it. At this point we sent back the remaining two along with multiple others since they are not compatible with our machine.
Business response
08/11/2023
US Postage Meter Center received the above-referenced customer complaint and appreciates the opportunity to respond.
We accepted the return and issued a full credit. At this point the customer account is closed with Zero balance.
Unfortunately at this point we believe there is no more we can do to make the customer satisfied. If theres anything else we can do please let me know.
Again we apologize for the inconvenience and appreciate your understanding.

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