Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The transaction took place on 7 /5/2024. I purchased 2 Oceanault watches from Fox Mega Morning Deals when they arrived neither of them worked, called to speak to someone about the problem, I was told I would be sent boxes and instructions on how to return them and I would have the boxes in 3 to 4 business days, after a week and a half I received nothing. I called again left my info and never heard another word from them

  Business Response

  Date: 01/23/2025

  Hi There, 

  As mentioned by the customer in their inquiry to you, they spoke to one of our representatives who advised him how to proceed with the return of the faulty item for repair or replacement. We refunded the customer for the return shipping costs and according to the available tracking information the replacement watches were delivered to the customer on 9/6/24 at 11:04 AM. Tracking was provided to the customer as well. Please know that our communication with this customer was prompt and we did our best to resolve the issue in a timely manner.

• Initial Complaint

  Date:05/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am receiving products every month that I never ordered. I don't even know who this company is. They are charging it to my ***************** I have reported it to AmEx and even got a new card. I'm retired and on a fixed income and can't afford the stuff they send. I DON'T EVEN WANT ANY OF IT.They have done this 3 months in a row now for around $300!

  Business Response

  Date: 05/16/2024

   

  Order was placed under this customer's name and billing information on March 11.  Upon completion of the order an order confirmation email was sent to the customer at the same email address as provided in this complaint.

  Upon shipment of the order, the customer was provided with tracking information.  We did not receive any contact from the customer at this time informing us that the order was not theirs.

  According to system fraud assessment checks, the possibility of fraud on this order was rated as LOW, because:

  Characteristics of this order are similar to non-fraudulent orders observed in the past
  Billing street address matches credit card's registered address
  Billing address ZIP or postal code matches the credit card's registered address
  There was 1 payment attempt
  Payment was made with 1 credit card
  Shipping address is 1 mile from location of IP address
  Billing country matches the country from which the order was placed
  The IP address used to place the order isn't a high-risk internet connection (web proxy)

  That being said, the customer did still assert to us that they did not place this order, so as a courtesy we authorized the return of the order for a refund.

  We also informed the customer that we are not a subscription service and do not have the ability to charge a credit card without consent for each individual transaction.

  We are happy to resolve this issue to the customer's satisfaction to the best of our ability - but we can only process a refund for the original order placed on March 11, do not know anything about orders placed without customer's consent after that order, as, again, we do not have a subscription option, and are unable to charge a credit card without the customer's authorization for any specific transaction.

  Once we have received confirmation that the customer's order is en route back to us, we can proceed with refund processing. 

   

• Initial Complaint

  Date:04/03/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a rechargeable battery for my phone and a stand for my phone /camera. I ordered them from Mega Morning Deals After along wait the phone stand came in missing a part and I still havent received the battery!!!!! Im going on a family cruise next week and thats what I ordered this for!!!!!! I would appreciate any help I can get.

  Business Response

  Date: 04/04/2024

   

  We have responded to this customer several times since March 25, and have authorized replacements for the missing/delayed items.

  And we have reached out to the customer to see if there is enough time before their upcoming trip to expedite replacements to make sure they get there before the trip

• Initial Complaint

  Date:01/03/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order, #******, with Mega Morning Deals on November 23, 2023. Among other items that I ordered were three pair of Isotoner gloves that were for Christmas gifts. I finally received two pair of the gloves a few days before Christmas, however, I never received the third pair of *********************** gloves. What a disappointment! As of this date, January 3, ****, I still do not have the gloves, nor any communication about what happened.

  Business Response

  Date: 01/05/2024

   

  Hi BBB Team, 

  We refunded this order per the customer's request.

  Email Thread:

  ==================================================================================================================================================================
  

  On Wed, Jan 03, ****, at 02:58 PM, info megamorningdeals.com <*******************************> wrote:
  
  Hi ****,
  
  Thank you for reaching out to us!
  
  We are so sorry to hear that your Isotoner Gloves order did not arrive accordingly.
  It seems there was a mistake when the order was being packed and a set of Gloves was left out in error.
  
  Please confirm which of the following was missing and we will follow up with the shipping team to have the item sent to you, per inventory availability.
  
  The order was placed for:
  
  1-Isotoner Ladies Fleece smarTouch Touchscreen Gloves - *********************** - 1SZ
  1-Isotoner Ladies Recycled Chenille smarTouch Touchscreen Gloves - ASH - 1SZ
  1-Isotoner Ladies Fleece smarTouch Touchscreen Gloves - BLACK - 1SZ
  
  
  If you prefer to receive a refund for the missing item, please let us know so we may proceed accordingly.
  
  We will follow up accordingly upon your reply.
  
  Please accept our sincere apologies for any inconvenience.
  
  =====================================================================================================================================================
  

  On Wed, Jan 03, ****, at 03:03 PM, ********************* <************************************; ****************** you for your response *****. I did not receive the *********************** Isotoner gloves. I would prefer that they be shipped to me, but if they are no longer available I would like a refund for the $19.99
  

  ======================================================================================================================================================
  

  On Thu, Jan 4, **** at 10:06 AM, info megamorningdeals.com
  <*******************************> wrote:

  Hi ****,
  
  Thank you for your reply.
  
  Unfortunately, the shipping department confirmed that the entire allotment of Isotoner Gloves is sold out from our inventory.
  A refund for the missing pair has been issued back to your account.
  Please allow 3-4 days from the issuing date for your bank to post the funds back to your account.
  
  We hope you accept our sincere apologies for any inconvenience.
  
  Kind regards,
  
  ******
  Customer Service Team
  ********************

  ============================================================================================================================================================
  

  On Thu, Jan 04, ****, at 03:12 PM, ********************* <************************************; *************** thank you for the update.

  ============================================================================================================================================================
  

  Refund was issued on Jan 4, **** and notification was sent to customer:

  **********************
  ORDER #******

  Some items in your order have been refunded
  Total amount refunded: $24.94 USD. It may take up to 10 days for this refund to appear in your account.

  ==============================================================================================================================================================
  
  We are happy to continue to provide any assistance this customer may need.

• Initial Complaint

  Date:12/28/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Even after calls to customer service and assurances that the Items were in shipping mode they were not sent in a timely manner. They were received several days too late as I had planned to send to grandsons for Christmas. I had to buy alternate gifts. The product once received was NOT the quality that was advertised. Cheap materials and poor sewing. From the address the company appeared to be a legitimate business located in US but the clothing was not made in US.

  Business Response

  Date: 01/04/2024

  Hi BBB Team,

  We authorized this customer's request for a refund:

  
  12/28/2023
  Good morning,
  
  
  Thank you for your order!
  After reviewing your tracking information one of your Buki items arrived on 12/19 : ****.com - **** Tracking Results
  And the other 2 arrived on 12/23 : ****.com - **** Tracking Results
  
  Both arrived in time for Christmas.
  Although we have an all sales final policy as one time courtesy your order has been authorized to be returned.
  Please note items must be returned with the information below and original packaging. 
  If your RMA number and order number / name is not provided inside the return a refund will not be issued.
  
  You may return your purchase to:

  Mega Morning Deals
  ********************************************************************* 33461 ?
  
  Please include the following information: ? 
  Your First and last Name as they appear on the order, 
  Your Order Number 
  
  RMA #********IM-PPR3 ? ? 
  
  Due to our regular policy a return label will not be provided and return shipping costs are not covered; a purchase price refund will be issued upon the arrival of the return.   
  
  Please accept our apologies for any inconvenience. 

  ****
  Customer Service Team
  ********************

  ==================================================================================================================================
  
  MM
  *****************************
  Re: Order #****** confirmed
  12/28/2023
  Thank you.  Unfortunately, my grandsons live in other locations so I was unable to get to them by Christmas.  thank you for allowing the return.
  
  
  
  
  

• Initial Complaint

  Date:12/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I emailed the company and asked for an exchange to an extra large. They said they dont have it and they also said they do not issue refunds. I did not see that stated on the website when I bought it but I hate to spend $85.95 and get nothing, I will not use this company again unless they policy changes I would like a refund

  Business Response

  Date: 01/01/2024

  Hi BBB, 

  We did not tell the customer we don't have the item.
  

  What we told the customer was:  

  
  =================================================================
  Hi ****,
  
  Thank you for your order!
  Although our policy is that all sales are final, we try to accommodate our customers' requests.
  The shipping team is currently working in inventory recovery and recount.
  We host Flash Sales and inventory is very limited, it is rare to have left over inventory once the sale ends this is one of the reasons for the all sales final policy.
  Please feel free to check back with us 1 week, although we cannot guarantee that an exchange can be provided, we will be happy to check inventory availability.
  Please accept our apologies for any inconvenience.
  
  =====================================================================================
  

  If the customer contacts us again to request this item and it is in stock, we will gladly provide a replacement.

  If it is not in stock, and customer would like to return the item, we will just as gladly accept the return and issue a purchase price refund.

   

  
  

• Initial Complaint

  Date:12/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For Christmas 2023 I purchased wireless speakers that were supposed to sync. On the ******** they said they can line up and connect to multiple so I bought 4. Only 2 connect and the sound quality is average to bad. Also the tv stated you could use them outside and on the packaging it states not to expose them to outdoor air heat for any length of time.

  Business Response

  Date: 01/01/2024

  We have authorized a full refund per customer's request.

   

• Initial Complaint

  Date:12/20/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I place an order on 12/6/23. Money was withdrawn from my account on 12/7/23. The shipping time frame was 5-7 business day. I requested a receipt for the order on 12/7, which i never got. On 12/12 I sent another request for order info and receipt information. the response was your order number is ****** and it'll ship 5-7 business days. I am now into the 10th business 10 and have yet to receive anything or tracking number. I've sent another email and left a phone message, I am requesting a refund and cancel of order. I was needing these for relative out of state for Christmas, but obviously will not receive in time. If I were FoxNews I would quit advertising for this company.

  Business Response

  Date: 12/22/2023

   

  This order has been delivered:

  ********************************************************************************

  We have contacted the customer to confirm receipt and will follow up accordingly upon customer's reply

   

   

• Initial Complaint

  Date:12/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought 2 Oceanaut watches on Mega Morning Deals through Fox and Friends in November, Women's Acqua OCO214 - Black/gold x1 and Women's Acqua OCO216 White/gold x 1. I received 2 black watches OCO214. I cannot contact anyone from the company to complain nor return one watch for reimbursement. My order #******.

  Business Response

  Date: 12/19/2023

   

  Hi **********, 

  Of course you can contact us to resolve your issue.

  Please contact us directly at ******************************* and we will be happy to assist you. 

  This information is clearly provided on your order confirmation email that was sent to you at ***************** upon completion of your order.

  We look forward to hearing from you.

  Customer Service Team

  Customer Answer

  Date: 12/20/2023

   
  Complaint: 21013834
  
  I am rejecting this response because: I have called and sent an email with no response. 
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 12/20/2023

  Hi **********, 

  Wow - I am so sorry! 

  I just went looking for your correspondence in our email and it turns out that for some reason it was routed to the Spam folder.

  We are reaching out to you now to get this issue resolved.

  So sorry for the inconvenience.

  ****

• Initial Complaint

  Date:12/12/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ordered a mens heated jacket and recceived a scarf instead

  Business Response

  Date: 12/14/2023

   

  Customer contacted us to let us know about the issue, and we responded to let the customer know that we would resolve the issue - the same day this complaint was opened.

  Vendor informed us that there was in fact an issue in processing orders where a small number of customers received scarves instead of jackets, and that they (the vendor) were working on resolving the issue.

  Customer will receive the jacket as ordered.